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Added 11 mins ago
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Advisory Agent, Member and Client Experience
Desjardins
Laval, QC · Caisse Desjardins de Saint-Martin de Laval
- Full-time
Contribute to business development and maintain business relationships through service delivery and activities
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Customer Success Technical Coordinator - Bilingual (FR/EN)
Numeris
Canada
- Full-time
The Bilingual Customer Success Technical Coordinator is a versatile member of the Customer Success team, providing day-to-day technical support, recurring reporting and data support, and…
Added 11 mins ago
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Manager, DevOps Engineering
EllisDon
Mississauga, ON
- Full-time
Maintain momentum through competing priorities, Incidents, dependencies with single pointed focus on superior customer experience.
Added 11 mins ago
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Trust and Estate Advisor
BMO
Vancouver, BC · Victoria, BC · FBT
- Full-time
Establishes credibility and trust with sophisticated clients and professional advisors through strong technical knowledge, sound judgment, and a consultative approach.
Added 11 mins ago
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Trust and Estate Advisor
BMO
Edmonton, AB · Enbridge
- Full-time
Establishes credibility and trust with sophisticated clients and professional advisors through strong technical knowledge, sound judgment, and a consultative approach.
Added 11 mins ago
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Design Aérostructure / Airframe Design
Airbus
Mirabel, QC · Montreal, QC
- Full-time
…l'Ingénierie en Chef, les Programmes, les Méthodes, la Production, le Service Clientèle, la Qualité,…
Added 11 mins ago
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Shipping Receiving Coordinator
Jacobs & Thompson Inc
Toronto, ON
- Full-time
Team player to interface and service inter-departmental and customer needs.
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Building Operator
Dream
Saskatoon, SK
- Full-time
…ready to work hard and understands the importance of excellent customer…
Added 11 mins ago
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IT Support / Systems Administrator
Hays
Ottawa, ON
- Full-time
Strong troubleshooting, communication, documentation, and customer service skills.
Added 11 mins ago
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Inside Sales Specialist
Rotork
AB · Edmonton, AB
- Full-time
…organization, managing the complete sales cycle from initial customer inquiries through quotation development and order placement. You will leverage your consultative selling approach,…
Added 26 mins ago
Parts Specialist
Nors
Terrace, BC
Strong technical background and capable of communicating with technicians and customers regarding parts and service
Added 26 mins ago
Senior Financial Advisor- Clairfields Centre Branch
Scotiabank
Guelph, ON
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 26 mins ago
Private Banker
Scotiabank
Vancouver, BC
…conducting sales calls and qualification of opportunities based on customer information and due…
Added 26 mins ago
Senior Financial Advisor-Acton
Scotiabank
Acton, ON
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 26 mins ago
ScotiaMcLeod Business Development Associate
Scotiabank
Vancouver, BC
ScotiaMcLeod, a cornerstone of Scotia Wealth Management®, is a full-service wealth management firm with a proud history dating back to 1921. Known for service excellence, trusted advice,…
Added 26 mins ago
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Consumer Experience (CX) Strategy lead
Sanofi
Toronto, ON
- Full-time
…the product roadmap, needs of users, market customers, and technical…
Added 26 mins ago
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Scientist II
Evonik
Burnaby, BC
- Full-time
EVONIK Vancouver Laboratories (VAN), the operating drug delivery service site of Evonik Canada Inc., is a Contract Development and Manufacturing Organization (CDMO) that provides CMC…
Added 26 mins ago
Senior Technology Consultant
TELUS
Montreal, QC · Quebec, QC · Rimouski, QC
Conduct discovery sessions and needs analyses with customers and sales teams to identify business and technical requirements
Added 26 mins ago
Principal Product Designer
Momentum Financial Services Group
Toronto, ON
To build and govern the shared design foundations that enable product design and engineering to deliver accessible, consistent, reusable, and high-quality customer experiences at scale.
Added 26 mins ago
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RQ11717 - Business Analyst - Senior
Maarut
Toronto, ON
- Contract
Applies re-engineering concepts to promote business improvements through alternative and cost effective service delivery approaches.
Added 26 mins ago
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Service Delivery Manager (French)
Apptoza Inc.
Montreal, QC
- Full-time
Drive continuous service improvement initiatives to enhance efficiency, reliability, and customer satisfaction."
Added 26 mins ago
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Associate Director, SEO (Mat leave Contract)
INNOCEAN Canada
Toronto, ON
- Contract
We're looking for an experienced SEO leader who thrives on blending technical expertise with strategic thinking, and who's excited to lead SEO and GEO initiatives across some of Canada's…
Added 26 mins ago
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ServiceNow Implementation Architect
Wipro
Mississauga, ON
- Full-time
You are the technical and process authority on a small delivery team, and the person the customer trusts on how the solution should work. You decide the design, set how the team builds it,…
Added 26 mins ago
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Agent de bureau
Tundra Technical Solutions
Mirabel, QC
- $26 to $32 CAD / hour
- Full-time
Strong communication, interpersonal, and customer service skills.
Added 26 mins ago
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Professional Engineering - Electrical Systems Integration
UNIZON Taskforce Technology
Montreal, QC
- $110,000 to $150,000 CAD / year
- Full-time
participate in the Electrical Systems technical improvements & developments for our existing and future airplane programs (optimize architectures, incorporate new technologies, etc.),

Air Transat

Desktop support Analyst

Montreal, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.
Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

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More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device fleet and iPad lifecycle, provide Level 2 support, coordinate vulnerability and patching work, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft technology knowledge, vulnerability management familiarity, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Artificial Intelligence Tools
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS Device Management
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft 365
Windows 11
Azure
Citrix

Benefits

Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Operational Analysis
Service Level Agreements
Ticket Volumes
Resolution Times
Dashboards
Reporting
Process Improvement
Artificial Intelligence
Microsoft Copilot
iPad Lifecycle Management
iOS
Microsoft Intune
Apple Business Manager
Device Enrollment Program
Volume Purchase Program
Level 2 Technical Support
Vulnerability Management
Security Patching
Cybersecurity
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
ISO 27001
GDPR
Airlines and Aviation

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