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Coordinator, Customer Success
- Hamilton, ON, L0R 1P0, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Posting language
- English
- Posted
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Archived listing. The details below describe a past opening.
POSITION SUMMARY
The Coordinator, Customer Success owns the day-to-day coordination of orders from purchase order through delivery. This role is the customer's consistent point of contact after the sale - keeping projects on track, communicating proactively about status and timelines, and ensuring the customer hears about any change from AirWise as they happen
KEY RESPONSIBILITIES
- Own coordination of active orders from PO through production and delivery, keeping each on track against commitments.
- Serve as the day-to-day point of contact for customers after the sale - responding promptly and keeping them informed.
- Proactively communicate order status, lead times, and any changes to delivery dates before they become a problem for the customer.
- Maintain complete and accurate order information in the CRM through the full order-to-delivery cycle.
- Support the Sales and Estimating Team by handling the coordination and communication detail, freeing them to focus on relationships and growth.
- Coordinate closely with Estimating, Engineering, and the plant to relay accurate status and surface issues early.
- Help ensure a smooth transition into warranty and post-delivery support.
KEY PERFORMANCE INDICATORS
- Response time: speed and consistency of replies to customer inquiries and updates.
- Proactive-notice rate: delivery-date changes communicated to the customer before the committed date, not after.
- Order accuracy: orders coordinated to delivery with complete information and no avoidable errors.
- Customer satisfaction / health: positive account health and feedback on the post-sale experience.
- CRM accuracy: order records kept complete and current through delivery.
QUALIFICATIONS & EXPERIENCE
- 2+ years in customer service, order management, project coordination, or account support, ideally in manufacturing, construction, or a technical field.
- Strong CRM and organizational skills with a high standard for accuracy.
- Excellent written and verbal communication; comfortable being the customer-facing voice.
- Able to juggle many active orders and priorities without losing track.
More about this job
Responsibilities
The Coordinator manages active orders from purchase order through production and delivery, serving as the primary point of contact for customers. They ensure accurate order information in the CRM and proactively communicate status updates to maintain customer satisfaction.
Requirements
Candidates must have at least 2 years of experience in customer service, order management, or project coordination within a technical or manufacturing field. Strong organizational skills, proficiency with CRM software, and excellent communication abilities are required.
Skills
- Customer service
- Order management
- Project coordination
- Account support
- CRM
- Communication
- Organizational skills
- Problem solving
- Production coordination
- Data accuracy
Visa sponsorship
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Categories
- Customer Service & Support
- Manufacturing
- Sales
- Administrative
- Engineering
Keywords
- Customer Success
- Order Management
- Project Coordination
- CRM
- Manufacturing
- Construction
- Production
- Delivery
- Account Support
- Lead Times
- Estimating
- Engineering
- Warranty Support
- Order Accuracy
- Customer Satisfaction