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Added 3 hours ago
RS
Director of Business Development
Red Seal Fire Protection
Windsor, ON
- Full-time
We inspect, service and repair fire sprinkler and fire alarm systems in commercial buildings across Southwestern Ontario. We started in Windsor in 2020. We're about 20 people, and in 2026…
Added 6 hours ago
GD
Customer Service Representative - Contract
Groupe Dynamite
Mont-Royal, QC
- Contract
Brand Devotion Curator: Handle service recovery, turning every challenge into a powerful loyalty moment with solutions that feel seamless, intentional, and distinctly VIP.
Added 8 hours ago
Business Analyst
Public Service Delivery
Winnipeg, MB
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 8 hours ago
Director, Corporate Services and Finance
Elections Manitoba
Winnipeg, MB
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 14 hours ago
Equipment Service Support - Harvesting Heads
Tigercat | MacDonald Steel
Prince George, BC · Williams Lake, BC · Kamloops, BC · BC
Tigercat Industries Inc. is looking for a highly motivated, driven, and organized Product Support Representative for Harvesting Heads, covering British Columbia.
Added 15 hours ago
AA
Professionnel en Intégration de Modèles de Simulation / Simulation Models Integration Professional
Airbus Aircraft
Montreal, QC
- Full-time
Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais, service médical sur site, accès à un service de navette publique entre Laval (station de métro Montmorency)…
Added 16 hours ago
Customer Service Representative
U-Haul
Prince George, BC
…of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul…
Added 17 hours ago
U
Customer Service Representative - Bilingual (French)
Uline
Hamilton, ON · Toronto, ON · Mississauga, ON · Cambridge, ON · Milton, ON
- Full-time
Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a…
Added 18 hours ago
CO
Clerk B - Enforcement Services
City of Winnipeg
Winnipeg, MB
- Full-time
The City is committed to attracting and retaining a diverse, skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity…
Added 18 hours ago
SC
Financial Service Representative MSC
StellerVista Credit Union
Cranbrook, BC
- Full-time
As a Financial Service Representative, you will provide exceptional member experience to members and contribute to the success of the Member Solutions Centre (MSC) through the achievement…
Added 19 hours ago
RP
Event Staff - Calgary Sports & Entertainment
Reimagined Parking
Calgary, AB
- $18 CAD / hour
- Part-time
…facilitating the parking process. Your commitment to exceptional service will guide your actions as you address customer concerns within the established site policies. You will engage with…
Added 20 hours ago
LC
Asset Protection Representative
Loblaw Companies Limited
Kitchener, ON
- Full-time
Technical Edge – Experience with CCTV, surveillance tools, and Microsoft Office (Word, PowerPoint, Outlook).
Added 20 hours ago
Inside Sales Representative
EXAKTERA
Beaconsfield, QC
…where light matters most. With a global footprint and deep technical expertise, Exaktera provides customers with a single, trusted partner for advanced optical components, systems, and…
Added 21 hours ago
W
Heavy Duty Technician - Fort McMurray Rotation
Wajax
Toronto, ON
- Full-time
Responsible for providing quality workmanship, consistent service, and technical knowledge to the customers. Performs all tasks related to the testing, diagnosing, repair, maintenance, and…
Added 21 hours ago
TS
Bilingual Customer Service Representative
The Sydney Call Centre
Sydney, NS
- Other
1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
Added 21 hours ago
B
Trading Enablement Specialist
BMO
Toronto, ON
- Full-time
Understands customer needs and provides wealth and investment-related sales and service to BMO customers or prospects. Guides customers on wealth and investment strategies and products that…
Added 22 hours ago
NC
Project Coordinator (Entry-Level)
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
Document Control: Organize project folders, compile site survey checklists, and collect technical sign-off forms post-installation.
Added 22 hours ago
NC
Project Manager
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
…Coordinator(s) (PCs); systematically delegate tactical tasks, impart technical and account context, and guide their professional development into future PM…
Added 22 hours ago
Ultrasound Technologist - Regina
Mayfair Diagnostics
Regina, SK
…manner. They are expected to work in cooperation with reception, technical assistants, radiologists and clinic managers as part of a team whose primary focus is to provide exemplary…
Added 22 hours ago
Customer Service Representative
Airboss
Kitchener, ON
As the Customer Service Representative, you will be supporting our customers as our first point of contact.
Added 22 hours ago
Coordinator, Construction Services (Major Capital Infrastructure)
Defence Construction Canada
BC
…administers medium-complexity construction, professional services and service contracts during construction to ensure compliance with contract requirements. The incumbent engages in daily…
Added 1 day ago
WC
Customer Service Representative
Wall Colmonoy
AB · Edmonton, AB
- Temporary
Today, our team continues that legacy of service excellence and technical expertise as part of Wall Colmonoy’s global group.
Added 1 day ago
EC
Intern, Field Service Representative (4/8 months) - Ottawa, ON
Eaton Corporation
Ottawa, ON
- Full-time
Eaton’s Electrical Sector, Americas Power Controls Systems (PCS) division is currently seeking a Field Service Representative Intern.
Added 1 day ago
S
Journeyed Trade (Industrial Mechanic/Millwright) Combustion Turbine Operator
SaskPower
SK · Saskatchewan, Canada
- Full-time
Inspect, service and operate specialized equipment and tools
Added 1 day ago
MR
Mechanical Systems Specialist
Mount Royal University
Calgary, AB
- Full-time
Facilities operations representative for liaising with the Projects department in terms of technical support, Project Closeout, Commissioning, Training, O&M Manuals, CMMS (Archibus) being…

Airboss

Customer Service Representative

Kitchener, ON, Canada

Salary range - $45,000 - $58,000

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Job details

Pay: Salary range - $45,000 - $58,000
Experience: Customer Service Experience; 5+ years experience in a customer service role; ideally in manufacturing environment.
Posting language: English
Posted: Oct 16, 2026

Original job description

As the Customer Service Representative, you will be supporting our customers as our first point of contact.

The Customer Service Representative is responsible for servicing our customers, maintaining, and growing relationships, processing orders, invoicing/credits, data entry, and order management. The individual will be self-motivated, and able to work under pressure in a fast-paced environment. This position reports to the CSM.

We are looking for an enthusiastic, highly motivated customer service representative to provide excellent customer satisfaction. Candidates should have a background in customer service, ideally in a manufacturing setting, along with exceptional communication, listening, and problem-solving skills.

Responsibilities:

Contract Review Order Management Process; Oversee and optimize the end-to-end order management process within the ERP system with efficiency and accuracy, from order receipt to invoicing.
Monitor order status; Proactively identify and resolve issues or delays, and provide regular updates to customers and internal customers regarding order progress and expected delivery dates. Act as a liaison between customers, production, sales, technical, and accounting to resolve customer concerns, deliveries, and invoicing issues.

Maintain comprehensive and organized records of customer interactions, orders, and resolutions.

Key Performance Indicators (KPIs); Provide details and reports on KPIs related to order management, such as order confirmation cycle time and late order reason identification.
Demand Planning; Maintain a constant relationship with customers, sales, and manufacturing teams to understand the demand forecasting drivers.

Qualifications:

Proficiency and problem-solving; a positive attitude with all customers consistently and equally. Solving problems in a timely manner is essential, identifying and then implement solutions effectively. Seeks guidance when needed.
Excellent interpersonal, listening skills, strong communication skills; Clear positive communication skills, good natured, ability to handle high levels of pressure and critical decision-making. Ability to multitask, prioritize, and manage time effectively within a fast-paced environment. Ability to work positively with other team members.
Attention to detail; manage customer accounts and resolving issues accurately. Accurate administrative skills and attention to detail.
Customer Service Experience; 5+ years experience in a customer service role; ideally in manufacturing environment.
Accounting essentials; process daily invoicing and issue customer credits.
Proficient computer skills; Microsoft Excel, Access and PowerPoint. Knowledge of ERP (IFS).

Salary range - $45,000 - $58,000

If are committed to provide total customer satisfaction, join a team of positive customer service representatives and work in a collaborative, friendly environment, apply today!

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More about this job

Responsibilities

The Customer Service Representative acts as the primary point of contact for customers, managing the end-to-end order process from receipt to invoicing. They also serve as a liaison between internal departments to resolve delivery, technical, and accounting concerns while maintaining accurate records.

Requirements

Candidates must have at least 5 years of customer service experience, ideally within a manufacturing environment. Proficiency in ERP systems and Microsoft Office suite is required, along with strong communication and problem-solving abilities.

Skills

Customer service
Order management
ERP systems
Data entry
Invoicing
Communication skills
Problem-solving
Microsoft Excel
Microsoft Access
Microsoft PowerPoint
Time management
Multitasking
Attention to detail
Demand planning
Interpersonal skills

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
ERP
IFS
Manufacturing
Invoicing
Data Entry
Demand Planning
Microsoft Excel
Microsoft Access
Microsoft PowerPoint
Contract Review
KPIs
Order Processing
Customer Satisfaction
Administrative Skills
Problem Solving
Communication
Interpersonal Skills
Time Management

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