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Airbus Aircraft

Chef de projet entrée en service / Entry Into Service Project Manager

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English · French
Posted: Nov 5, 2026

Original job description

English section of this bilingual listing.

The A220 commercial aircraft Programme is looking for an Entry Into Service Project Manager to join our Customer Services team based in Mirabel (Québec, Canada).

You will be part of the Customer Services team A220 responsible for creating and maintaining EIS project plans.

The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.

Your role as Entry Into Service Project Manager will be to project manage the Entry Into Service (EIS) preparation phase for new A220 aircraft customers as part of Customer Services.

Your working environment:

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone’s throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.

How we care for you:

Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.
Work / Life Balance: A hybrid working policy (based on operational needs), on-site cafeterias and a highly competitive holiday policy.
Wellbeing/Health: Employee Assistance Program (EAP), Discount Program, on-site Medical Service, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling application.
Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

Your challenges:

Project manage the Entry Into Service (EIS) preparation phase for new A220 aircraft customers as part of Customer Services;
Provide overviews of the EIS process and project plan to customers;
Create and maintain EIS project plans;
Identify and track any risks, as well as escalate emerging EIS issues to A220 program management and external customers for swift resolution;
Hold regular EIS conference calls and face-to-face meetings with customers, Airbus Canada and Airbus functional teams as well as external stakeholders;
Be able to present in front of all levels of the organization during regular Customer Review Meetings (CRMs);
Provide and present key updates to Senior Management on progress and roadblocks that impact successful EIS.
Work closely with A220 program functional groups to ensure delivery of EIS entitlements/deliverables;
After first delivery, transition the account to the Customer Support Director through a clean project handover and support during an agreed transition period;
Support other initiatives and projects as required.

Your boarding pass:

Strong proficiency in both English and French (verbal and written);
At least five (5) years of experience in the aerospace industry, preferably in a customer service role;
University degree or college diploma in a related field (engineering or technical);
Strong business acumen and a track record of delivering exceptional customer service;
Strong project management skills - PMP certification or equivalent is considered an asset;
Outstanding interpersonal and leadership skills, combined with the ability to positively influence others;
Willingness and availability to travel regularly;
Team player, self-starter, results-driven, with strong interpersonal and communication skills.

This role may involve some travels for business (worldwide).

Due to the sector of activity (aerospace), frequent contacts with Airbus entities worldwide, and interactions with suppliers and clients also located across the globe, proficiency in English is required for this position.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Take your career to a new level and apply now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Canada Limited Partnership

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Customer Account and Service Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Read the full bilingual original

Job Description:

Chef de projet entrée en service / Entry Into Service Project Manager

***English job description follows***

Description de l'emploi :

Vous avez une expérience en gestion de projet , vous avez travaillé dans l'industrie aérospatiale de préférence dans un rôle de service à la clientèle et vous souhaitez évoluer et développer de nouvelles compétences? Ce poste est pour vous !

Le programme d'avions commerciaux A220 recherche un Chef de projet entrée en service pour rejoindre notre équipe Service client basée à Mirabel (Québec, Canada).

Vous ferez partie de l’équipe Service Client A220 chargée de créer et maintenir des plans de projets EIS (Entrée en service).

L'organisation de l'équipe est établie de manière à promouvoir la collaboration transversale de manière autonome, en se soutenant mutuellement et en apprenant collectivement.

Votre rôle en tant que Chef de projet entrée en service sera de gérer les projets de la phase de préparation de l'entrée en service (EIS) pour les nouveaux clients d'avions A220 dans le cadre des services à la clientèle.

Votre environnement de travail:

Le siège du programme d'avions commerciaux A220 est situé à Mirabel, dans la région métropolitaine de Montréal, à deux pas de la ville dynamique de Montréal. Réputée pour son environnement paisible et sûr, la région offre une grande qualité de vie aux jeunes professionnels ou aux professionnels expérimentés, ainsi qu'aux familles, en équilibrant parfaitement les opportunités de carrière et les activités de plein air, ce qui en fait un endroit vraiment spécial où il fait bon vivre.

Parce que nous prenons soin de vous :

Avantages financiers: Salaire attractif, bonus annuel, régime d’assurances collectives, régime de retraite et régime d’achat d’actions.
Équilibre vie privée / professionnelle: Une politique de travail hybride (selon les besoins opérationnels), une cafétéria sur site, une politique de congés très concurrentielle.
Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais, service médical sur site, accès à un service de navette publique entre Laval (station de métro Montmorency) et Mirabel, et une application de covoiturage.
Développement individuel: des opportunités d’évolution et des possibilités de formations nombreuses (catalogue de plus de 10.000 e-formations disponibles en libre accès pour développer votre employabilité, certifications, programmes de développement accéléré, mobilité nationale et internationale).

Chez Airbus, nous vous aidons à travailler, à vous connecter et à collaborer plus facilement et de manière plus flexible. Partout où cela est possible, nous favorisons la flexibilité dans nos modes de travail afin de stimuler l'esprit d'innovation.

Vos défis:

Gérer le projet de la phase de préparation de l'entrée en service (EIS) pour les nouveaux clients d'avions A220 dans le cadre des services à la clientèle;
Fournir un aperçu du processus EIS et du plan de projet aux clients;
Créer et maintenir des plans de projet EIS;
Identifier et suivre tous les risques, ainsi que faire remonter les problèmes EIS émergents à la gestion du programme A220 et aux clients externes pour une résolution rapide;
Organiser régulièrement des conférences téléphoniques EIS et des réunions en personne avec les clients, les équipes fonctionnelles d'Airbus Canada et d'Airbus ainsi que les parties prenantes externes;
Être en mesure de présenter devant tous les niveaux de l'organisation lors de réunions avec les clients régulières;
Fournir et présenter des mises à jour clés à la haute direction sur les progrès et les obstacles qui ont une incidence sur le succès de l'EIS;
Travailler en étroite collaboration avec les groupes fonctionnels du programme A220 pour assurer la livraison des droits/livrables EIS;
Transférez le compte au directeur du support client par le biais d'un transfert de projet propre et d'un support pendant une période de transition convenue.
Soutenir d'autres initiatives et projets au besoin.

Votre profil:

Avoir de solides compétences en anglais et en français (parlé et écrit);
Avoir une expérience dans l'industrie aérospatiale d'au moins cinq (5) ans de préférence dans un rôle de service à la clientèle ;
Détenir un diplôme universitaire ou collégial dans un domaine connexe (génie ou technique);
Vous avez un sens aigu des affaires et excellez dans la prestation d'un service client exceptionnel;
Avoir de solides compétences en gestion de projet - la certification PMP ou l'équivalent est considéré comme un atout;
Avoir d'excellentes compétences en relations humaines et en leadership, combinées à une capacité à influencer positivement les autres;
Être disponible pour voyager régulièrement;
Vous êtes un joueur d'équipe, autonome, axé sur les résultats avec de solides compétences interpersonnelles et de communication.

Ce poste peut impliquer des déplacements professionnels (dans le monde entier).

En raison du secteur d’activité (aéronautique), de multiples contacts avec des entités Airbus situées dans le monde entier, et d’interactions avec les fournisseurs et clients également situés dans le monde entier, la connaissance de l’anglais est demandée dans ce poste.

Ce travail nécessite une prise de conscience liée à tous les risques potentiels de conformité et à un engagement à agir avec intégrité, ces valeurs sont le fondement du succès, de la réputation et de la croissance durable de l'entreprise.

Donnez une nouvelle dimension à votre carrière en soumettant votre candidature en ligne maintenant !

Job description :

Do you have experience in project management, have you worked in the aerospace industry, preferably in a customer service role, and would you like to progress and develop new skills? Then this job is for you!

The A220 commercial aircraft Programme is looking for an Entry Into Service Project Manager to join our Customer Services team based in Mirabel (Québec, Canada).

You will be part of the Customer Services team A220 responsible for creating and maintaining EIS project plans.

The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.

Your role as Entry Into Service Project Manager will be to project manage the Entry Into Service (EIS) preparation phase for new A220 aircraft customers as part of Customer Services.

Your working environment:

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone’s throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.

How we care for you:

Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.
Work / Life Balance: A hybrid working policy (based on operational needs), on-site cafeterias and a highly competitive holiday policy.
Wellbeing/Health: Employee Assistance Program (EAP), Discount Program, on-site Medical Service, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling application.
Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

Your challenges:

Project manage the Entry Into Service (EIS) preparation phase for new A220 aircraft customers as part of Customer Services;
Provide overviews of the EIS process and project plan to customers;
Create and maintain EIS project plans;
Identify and track any risks, as well as escalate emerging EIS issues to A220 program management and external customers for swift resolution;
Hold regular EIS conference calls and face-to-face meetings with customers, Airbus Canada and Airbus functional teams as well as external stakeholders;
Be able to present in front of all levels of the organization during regular Customer Review Meetings (CRMs);
Provide and present key updates to Senior Management on progress and roadblocks that impact successful EIS.
Work closely with A220 program functional groups to ensure delivery of EIS entitlements/deliverables;
After first delivery, transition the account to the Customer Support Director through a clean project handover and support during an agreed transition period;
Support other initiatives and projects as required.

Your boarding pass:

Strong proficiency in both English and French (verbal and written);
At least five (5) years of experience in the aerospace industry, preferably in a customer service role;
University degree or college diploma in a related field (engineering or technical);
Strong business acumen and a track record of delivering exceptional customer service;
Strong project management skills - PMP certification or equivalent is considered an asset;
Outstanding interpersonal and leadership skills, combined with the ability to positively influence others;
Willingness and availability to travel regularly;
Team player, self-starter, results-driven, with strong interpersonal and communication skills.

This role may involve some travels for business (worldwide).

Due to the sector of activity (aerospace), frequent contacts with Airbus entities worldwide, and interactions with suppliers and clients also located across the globe, proficiency in English is required for this position.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Take your career to a new level and apply now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Canada Limited Partnership

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Customer Account and Service Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Apply About employer

More about this job

Responsibilities

Manage the Entry Into Service preparation phase for new A220 customers, including creating and maintaining project plans, tracking risks, escalating issues, and coordinating with customers, Airbus teams, and external stakeholders. Present project updates to customers and senior management, ensure EIS deliverables are completed, and transition accounts to the Customer Support Director after first delivery.

Requirements

Candidates need at least five years of aerospace industry experience, preferably in customer service, and a university degree or college diploma in a related engineering or technical field. They should have strong project management, customer service, leadership, and communication skills; be proficient in English and French; and be available for regular worldwide travel. PMP certification or equivalent is an asset.

Skills

Project Management
Customer Service
Aerospace Industry Knowledge
EIS Project Planning
Risk Management
Issue Escalation
Stakeholder Management
Customer Presentations
Senior Management Reporting
Leadership
Interpersonal Communication
Business Acumen
Teamwork
Results Orientation
English Proficiency
French Proficiency

Benefits

Annual Bonus
Group Insurance
Pension Plan
Share Purchase Plan
Hybrid Working Policy
On-Site Cafeteria
Paid Leave
Employee Assistance Program
Discount Program
On-Site Medical Service
Public Shuttle Service
Carpooling Application
E-Learning and Training Opportunities
Certifications
Career Development Opportunities
National and International Mobility

Visa sponsorship

Not detected in the job text

Keywords

A220
Aerospace
Commercial Aircraft
Customer Services
Entry Into Service
EIS
Project Management
Project Plans
Risk Management
Issue Escalation
Stakeholder Management
Customer Review Meetings
Project Handover
Customer Support
Airbus
PMP Certification
Engineering
Technical Diploma
Business Acumen
Leadership
English
French
Worldwide Travel
Compliance
Integrity

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