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Airbus Aircraft

Poste Chef Méthode Support / Head of Support Methods

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English · French
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

Technical Support Manager - A220 Prefal

Job description :

Do you have technical support experience? Have you worked in the aerospace industry and are looking to grow and develop new skills? This position is for you!

The A220 Commercial Aircraft Program is seeking a Technical Support Manager for A220 Prefal to join our Technical Support team based in Mirabel (Quebec, Canada). In this role, you will work closely with the technical support team and production managers.

You will be part of the TSFS (Technical Support Floor Support) team, responsible for addressing technical issues that exceed the direct control of operators and First Line Managers (FLM), while focusing on identifying, analyzing, and solving recurrent technical challenges. Providing an end-to-end (E2E) perspective at the shop floor level within the production team is a crucial aspect of this role.

Our team structure is designed to promote autonomous cross-functional collaboration, mutual support, and collective learning.

Your Role

As a Technical Support Manager, you will manage ME Production Support for the A220 Prefal and serve as the "Voice of the HO ME" (Head of Manufacturing Engineering) toward the CDTs (Core Delivery Teams). You will integrate ME Development, Build Processes, SLB, Jigs & Tools (J&T), Site Services & Maintenance, as well as Digital and Industrial Innovations.

Work Environment

The A220 Commercial Aircraft Program headquarters is located in Mirabel, in the Montreal metropolitan area, just a stone's throw from the vibrant city of Montreal. Renowned for its peaceful and safe environment, the region offers a high quality of life for both young and experienced professionals and families, perfectly balancing career opportunities with outdoor activities.

Because We Care for You:

Financial Benefits: Attractive salary, annual bonus, group insurance plan, pension plan, and employee stock purchase plan.
Work-Life Balance: Hybrid work policy (depending on operational needs), on-site cafeteria, and a highly competitive vacation policy.
Well-being & Health: Employee Assistance Program (EAP), discount programs, on-site medical service, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling app.
Individual Development: Extensive growth opportunities and training (catalog of over 10,000 e-learning courses, certifications, accelerated development programs, and national/international mobility).

Your Challenges:

Production Management: Manage ME Production Support for A220 Prefal.
Stakeholder Integration: Act as the voice of the HO ME towards CDTs regarding Build Processes, SLB, J&T, and Industrial Innovations.
Scope: A220 Prefal in Mirabel.
Cross-functional Collaboration: Work with key stakeholders in VSM Operations (Maintenance, Preparation, Ground Test, PPE/ISE, Digital, Logistics, etc.).
Network: Connect with Airbus ME in Europe (OM) as part of the global ME community.
Management: Lead a team of approximately 25 people (including contractors and Work Packages).
Finance: Accountable for OPEX and CAPEX budgets, budget control, and resource capacity for the VSM.

Core Responsibilities:

Identify, analyze, and solve recurrent technical issues beyond the scope of operators and FLMs.
Optimize results through planning, production control, and process design.
Achieve Industrial Excellence targets by ensuring adherence to operational processes.
ME Development / SOI: Manage Work Orders and Methods change requests as the local technical leader at each station.
Build Process & SLB/PPE: Ensure SLB (Synchronized Line Balancing) performance and support R@R (Run @ Rate) exercises for ramp-up.
J&T / Maintenance: Ensure proper implementation and improvement of Jigs & Tools and plant layout.
Digital Innovation: Support the digital roadmap and introduce new tools.

Your Profile:

You hold an academic and/or technical degree in aerospace and/or management with approximately ten (10) years of experience.
You demonstrate leadership, sound judgment, flexibility, and the ability to work with minimal supervision.
You have a proven track record of managing technical projects to ensure optimal product industrialization.
You possess strong interpersonal and communication skills.

Company:

Airbus Canada Limited Partnership

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Leadership

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Read the full bilingual original

Job Description:

Chef Support Technique A220 ligne A

English job description follows***

Description de l'emploi :

Vous avez une expérience support technique, vous avez travaillé dans le domaine de l’aéronautique et vous souhaitez évoluer et développer de nouvelles compétences? Ce poste est pour vous !

Le programme d'avions commerciaux A220 recherche un responsable du support technique pour la Prefal du 220 pour rejoindre notre équipe Support technique basée à Mirabel (Québec, Canada), où vous travaillerez conjointement avec l'équipe du support technique et les responsables de production

Vous ferez partie de l’équipe TSFS (Support Technique) chargée de traiter les problèmes techniques qui dépassent le contrôle direct des opérateurs et des chefs d'équipe (FLM), tout en se concentrant sur l'identification, l'analyse et la résolution des défis techniques récurrents. Offrir une perspective de bout en bout (E2E) au niveau de l'atelier au sein de l'équipe de production est un aspect crucial du rôle.

L'organisation de l'équipe est établie de manière à promouvoir la collaboration transversale de manière autonome, en se soutenant mutuellement et en apprenant collectivement.

Votre rôle en tant que support technique sera de Gérer le support à la production ME pour la Prefal A220 et Être la voix du HO ME (Head of ME) auprès des CDTs en intégrant le développement ME, les processus de fabrication (Build Process) et le SLB, l'outillage (J&T), les services de site et maintenance, ainsi que les innovations numériques et industrielles.

Votre environnement de travail:

Le siège du programme d'avions commerciaux A220 est situé à Mirabel, dans la région métropolitaine de Montréal, à deux pas de la ville dynamique de Montréal. Réputée pour son environnement paisible et sûr, la région offre une grande qualité de vie aux jeunes professionnels ou aux professionnels expérimentés, ainsi qu'aux familles, en équilibrant parfaitement les opportunités de carrière et les activités de plein air, ce qui en fait un endroit vraiment spécial où il fait bon vivre.

Parce que nous prenons soin de vous :

Avantages financiers: Salaire attractif, bonus annuel, régime d’assurances collectives, régime de retraite et régime d’achat d’actions.
Équilibre vie privée / professionnelle: Une politique de travail hybride (selon les besoins opérationnels), une cafétéria sur site, une politique de congés très concurrentielle.
Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais, service médical sur site, accès à un service de navette publique entre Laval (station de métro Montmorency) et Mirabel, et une application de covoiturage.
Développement individuel: des opportunités d’évolution et des possibilités de formations nombreuses (catalogue de plus de 10.000 e-formations disponibles en libre accès pour développer votre employabilité, certifications, programmes de développement accéléré, mobilité nationale et internationale).

Chez Airbus, nous vous aidons à travailler, à vous connecter et à collaborer plus facilement et de manière plus flexible. Partout où cela est possible, nous favorisons la flexibilité dans nos modes de travail afin de stimuler l'esprit d'innovation.

Vos défis:

Gérer le support à la production ME pour l'A220 Prefal
Être la voix du HO ME (Head of ME) auprès des CDTs en intégrant le développement ME, les processus de fabrication (Build Process) et le SLB, l'outillage (J&T), les services de site et maintenance, ainsi que les innovations numériques et industrielles.
Périmètre : Prefal A220 à Mirabel
Collaboration transverse : Vous travaillez avec les parties prenantes clés de la VSM Operations (Outillage, Maintenance, Préparation, Essais au sol, PPE/ISE, Digital, Logistique/WMP, etc.).
Réseau : Vous assurez le lien avec Airbus ME en Europe (OM) au sein de la communauté ME.
Management : Gestion d'une équipe d'environ 25 personnes (incluant intérimaires et Work Packages)
Finance : Responsable des budgets OPEX et CAPEX, du contrôle budgétaire et des capacités de ressources pour le bénéfice de la VSM.

Vos rôles principaux :

Identifier, analyser et résoudre les problèmes techniques récurrents non gérables par les opérateurs et FLM.
Apporter une vision de bout en bout (E2E) à l'atelier.
Accompagner les équipes de production.
Optimiser les efforts et les résultats par la planification, le contrôle de production et la conception des processus.
Atteindre les objectifs d'Excellence Industrielle en assurant l'adhérence et l'amélioration continue des processus opérationnels.

Support à la Production ME

Responsable du support ME pour la Prefal
Soutenir le développement de l'équipe de support, la préservation et l'évolution des compétences en collaboration avec la ME Academy.
Être le porte-parole du ME auprès des CDTs pour tous les aspects de développement, processus et innovation.

Développement ME / SOI (Standard Operating Instructions)

Gérer les besoins concernant les ordres de fabrication (Work Orders) et les demandes de modification de méthodes en tant que leader technique local sur chaque station.

Processus de Fabrication et SLB / PPE

Assurer la performance du SLB (Synchronized Line Balancing).
Soutenir l'exercice R@R (Run @ Rate) pour préparer la montée en cadence (ramp-up).
Remonter les problèmes de processus industriels ou les opportunités d'amélioration pour éviter les perturbations.

Outillage (J&T) / Services de Site & Maintenance

Assurer la mise en œuvre, l'escalade des améliorations et les demandes de modification pour l'outillage, la maintenance et l'aménagement de l'usine (layout).

Innovations Numériques et Industrielles

Soutenir la feuille de route digitale et l'introduction de nouveaux outils.
Remonter les points de blocage ou les opportunités d'amélioration numérique.

Responsabilités Additionnelles

Gérer les relations avec les fonctions externes et parties prenantes.
Assurer la cohérence des opérations au sein du programme A220 par l'échange de meilleures pratiques.
Favoriser la collaboration avec toutes les lignes de production (CDTs), les centres de compétences (CoC) et les acteurs de la VSM.
Maintenir un haut niveau de connaissances techniques malgré le roulement de personnel et l'intégration des nouveaux opérateurs.
Garantir le respect des exigences légales et de navigabilité (maintien de l'agrément POA).
Contribuer à l'image de marque de l'entreprise par un environnement de production de haut standard.
Piloter les plans d'amélioration de la performance (ramp-up, réduction des cycles, convergence des coûts).
Soutenir la culture de gestion de projet Airbus (Processus LBIP, engagements OP, etc.).

Votre profil:

Vous détenez une formation scolaire et/ou technique en aérospatiale et/ou en gestion avec environ dix (10) années d'expérience;
Vous faites preuve de leadership, de jugement, de flexibilité et êtes capable de travailler avec un minimum de supervision ;
Vous avez réussi à gérer des projets techniques pour assurer l'industrialisation optimale d'un produit;
Vous avez de solides compétences interrelationnelles.

Ce travail nécessite une prise de conscience liée à tous les risques potentiels de conformité et à un engagement à agir avec intégrité, ces valeurs sont le fondement du succès, de la réputation et de la croissance durable de l'entreprise.

Vous ne semblez pas correspondre à 100%? Pas d'inquiétude! Airbus vous accompagnera pour trouver le poste qui correspond le mieux à vos compétences et aspirations.

Donnez une nouvelle dimension à votre carrière en soumettant votre candidature en ligne maintenant !

Financial Benefits: Attractive salary, annual bonus, group insurance plan, pension plan, and employee stock purchase plan.
Work-Life Balance: Hybrid work policy (depending on operational needs), on-site cafeteria, and a highly competitive vacation policy.
Well-being & Health: Employee Assistance Program (EAP), discount programs, on-site medical service, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling app.
Individual Development: Extensive growth opportunities and training (catalog of over 10,000 e-learning courses, certifications, accelerated development programs, and national/international mobility).

Your Challenges:

Production Management: Manage ME Production Support for A220 Prefal.
Stakeholder Integration: Act as the voice of the HO ME towards CDTs regarding Build Processes, SLB, J&T, and Industrial Innovations.
Scope: A220 Prefal in Mirabel.
Cross-functional Collaboration: Work with key stakeholders in VSM Operations (Maintenance, Preparation, Ground Test, PPE/ISE, Digital, Logistics, etc.).
Network: Connect with Airbus ME in Europe (OM) as part of the global ME community.
Management: Lead a team of approximately 25 people (including contractors and Work Packages).
Finance: Accountable for OPEX and CAPEX budgets, budget control, and resource capacity for the VSM.

Core Responsibilities:

Identify, analyze, and solve recurrent technical issues beyond the scope of operators and FLMs.
Optimize results through planning, production control, and process design.
Achieve Industrial Excellence targets by ensuring adherence to operational processes.
ME Development / SOI: Manage Work Orders and Methods change requests as the local technical leader at each station.
Build Process & SLB/PPE: Ensure SLB (Synchronized Line Balancing) performance and support R@R (Run @ Rate) exercises for ramp-up.
J&T / Maintenance: Ensure proper implementation and improvement of Jigs & Tools and plant layout.
Digital Innovation: Support the digital roadmap and introduce new tools.

Your Profile:

You hold an academic and/or technical degree in aerospace and/or management with approximately ten (10) years of experience.
You demonstrate leadership, sound judgment, flexibility, and the ability to work with minimal supervision.
You have a proven track record of managing technical projects to ensure optimal product industrialization.
You possess strong interpersonal and communication skills.

This position requires an awareness of all potential compliance risks and a commitment to acting with integrity-values that are the foundation of our success and reputation.

Don’t think you fit 100%? No worries! Airbus will support you in finding the position that best matches your skills and aspirations.

Take your career to a new dimension by submitting your applicat

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Canada Limited Partnership

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Leadership

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Apply About employer

More about this job

Responsibilities

Manage manufacturing engineering production support for the A220 Prefal operation in Mirabel, leading a team of approximately 25 and overseeing OPEX and CAPEX budgets and resource capacity. Resolve recurring technical issues, improve manufacturing processes and line balancing, support ramp-up and digital initiatives, and coordinate with production teams and cross-functional stakeholders.

Requirements

The role requires an academic and/or technical background in aerospace and/or management, with approximately 10 years of experience. Candidates should demonstrate leadership, sound judgment, flexibility, strong interpersonal skills, the ability to work with minimal supervision, and experience managing technical projects for product industrialization.

Skills

Technical Support
Manufacturing Engineering
Team Leadership
Production Support
Technical Problem Solving
Project Management
Industrialization
Production Planning
Production Control
Process Design
Continuous Improvement
Budget Management
Resource Planning
Cross-Functional Collaboration
Stakeholder Management
Interpersonal Communication

Benefits

Annual Bonus
Group Health Insurance
Pension Plan
Employee Stock Purchase Plan
Hybrid Work Policy
On-Site Cafeteria
Competitive Vacation Policy
Employee Assistance Program
Employee Discounts
On-Site Medical Service
Public Shuttle Service
Carpooling App
Training and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

A220
Aerospace
Manufacturing Engineering
Technical Support
Production Support
Technical Support Floor Support
Core Delivery Teams
Build Process
Synchronized Line Balancing
Jigs and Tools
Work Orders
Methods Change Requests
Standard Operating Instructions
Run at Rate
Ramp-Up
OPEX
CAPEX
Resource Capacity
Production Control
Process Design
Industrial Excellence
Digital Roadmap
Plant Layout
Airworthiness
Production Approval
Continuous Improvement
Work Packages

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