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Airbus

Responsable Programmes Support Client / In-Service Program Manager

Montreal, QC, Canada
Mirabel, QC, Canada

Job type: Full-time
Posting language: English · French
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

Job description :

Do you have experience in customer services, program management and/or worked for an airline, have you worked in engineering, or a technical domain in the aerospace industry and would you like to progress and develop new skills? Then this job is for you!

The A220 commercial aircraft Programme is looking for a Customer Services - Program Manager to join our Fleet Efficiency team based in Mirabel (Québec, Canada), where you will jointly work with our engineering and program teams, our suppliers and our customers with the objective to improve the A220 fleet performance in service.

You will be part of the Fleet Efficiency team whose mission is to ensure safe & economic operation of the fleet in-service.

The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.

Your role as Program Manager, Customer Services will be to:

Follow up on solutions to Major In-Service Problems (MISP) (time, cost, performance)
Define and implement actions to sustain the in-service fleet OR (Operational Reliability) performance at the target value
Participate to the actions contributing to ensure safety of the in-service fleet

Your working environment:

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone’s throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.

How we care for you:

Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.
Work / Life Balance: A hybrid working policy, on-site cafeterias and a highly competitive holiday policy.
Wellbeing/Health: Employee Assistance Program (EAP), Discount Program, on-site Medical Service, free shuttle service between Montreal and Mirabel and carpooling application.
Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

Your challenges:

You contribute to the analysis of the major in-service events and the solutions, identifies and implements mitigations and solutions embodiment plan and leads with the support from ISE and F/ops the definition of the proper communication plan to customers;
You are in charge of ensuring that Customer Services impacts and required deliverables are well known and understood for each proposed aircraft modification, and also responsible to determine and prepare the implementation strategy (SB policy, embodiment campaigns...) that will be validated at CCB;
You monitor the fleet issues, mainly through the management of the FAIR Forum (Forum with Airlines For Interactive Resolution) and through a good interface with In-Service Engineering, identifies the candidate MISP and when MISP is launched, becomes the end-to-end Project Leader with the objective of delivering a technically and economically sound solution within a reasonable timeframe;
You contribute to the recurring analysis of the fleet performance (Operational Reliability, Component reliability, Maintenance costs, Fuel consumption,…), identifies deviations from targets, and launches appropriate improvement or recovery actions, including embodiment of solution in the fleet;
You are the focal point for A220 Customer fleet managers;
You are in charge of one or several customer accounts;
You contribute to technical Review Meetings (FRM/TRM) for allocated Customers;
You contribute to managing the interface with A220 Family Central Program.

Your boarding pass:

You possess an Aerospace Engineering degree or equivalent or an Aircraft mechanics license;
You have a minimum of five (5) years of experience in Engineering and/or aircraft operation;
You have experience in managing important multi-disciplinary projects;
You demonstrate significant experience in interacting with Airline customers and managing relationships;
You are customer focused and behave with integrity at all times with no compromise;
You have excellent interpersonal and communication skills and treat people with respect;
You have a proven leadership and negotiation abilities to effectively challenge established plans;
You are synthetic and rigorous mindset, with the ability to anticipate and manage technical and financial risks;
You have an In-depth knowledge of one or more A220 systems (considered as an asset).

This role may involve some travels for business (worldwide).

Due to the sector of activity (aerospace), frequent contacts with Airbus entities worldwide, and interactions with suppliers and clients also located across the globe, proficiency in English is required for this position.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Take your career to a new level and apply online now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Canada Limited Partnership

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Customer Account and Service Management <JF-CS-CA>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Read the full bilingual original

Job Description:

Responsable Programme - Support Client / In-Service Program Manager

***English job description follows***

Description de l'emploi :

Vous avez une expérience en service à la clientèle, gestion de programme et/ou travaillé dans une compagnie aérienne, vous avez travaillé en ingénierie, ou dans un domaine technique dans le secteur de l’aviation et vous souhaitez évoluer et développer de nouvelles compétences? Ce poste est pour vous !

Le programme d'avions commerciaux A220 recherche un Gestionnaire de Programme, Service à la Clientèle, Support programme A220 pour rejoindre notre équipe Efficacité de la Flotte basée à Mirabel (Québec, Canada), où vous travaillerez conjointement avec les équipes d'ingénierie, de programme, nos fournisseurs et nos clients afin d’améliorer la performance de la flotte A220 en service.

Vous ferez partie de l’équipe Efficacité de la Flotte dont la mission de base est d’assurer un fonctionnement sûr et économique de la flotte en service.

L'organisation de l'équipe est établie de manière à promouvoir la collaboration transversale de manière autonome, en se soutenant mutuellement et en apprenant collectivement.

Votre rôle en tant que Gestionnaire de Programme, Service à la Clientèle sera de:

Faire le suivi des solutions aux problèmes majeurs en service (Major In-Service Problem, Significant In-Service Problem) en maitrisant les critères de délai, coût et performances;
Définir et implémenter les actions pour maintenir la performance de la flotte en service (Fiabilité opérationnelle) à la valeur cible;
Participer aux actions contribuant à assurer la sécurité de la flotte en service.

Votre environnement de travail:

Le siège du programme d'avions commerciaux A220 est situé à Mirabel, dans la région métropolitaine de Montréal, à deux pas de la ville dynamique de Montréal. Réputée pour son environnement paisible et sûr, la région offre une grande qualité de vie aux jeunes professionnels ou aux professionnels expérimentés, ainsi qu'aux familles, en équilibrant parfaitement les opportunités de carrière et les activités de plein air, ce qui en fait un endroit vraiment spécial où il fait bon vivre.

Parce que nous prenons soin de vous :

Avantages financiers: Salaire attractif, bonus annuel, régime d’assurances collectives, régime de retraite et régime d’achat d’actions.
Équilibre vie privée / professionnelle: Une politique de travail hybride, une cafétéria sur site, une politique de congés très concurrentielle.
Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais, service médical sur site, service de navette gratuite entre Montréal et Mirabel et application de covoiturage.
Développement individuel: des opportunités d’évolution et des possibilités de formations nombreuses (catalogue de plus de 10.000 e-formations disponibles en libre accès pour développer votre employabilité, certifications, programmes de développement accéléré, mobilité nationale et internationale).

Chez Airbus, nous vous aidons à travailler, à vous connecter et à collaborer plus facilement et de manière plus flexible. Partout où cela est possible, nous favorisons la flexibilité dans nos modes de travail afin de stimuler l'esprit d'innovation.

Vos défis:

Contribuer à l'analyse des principaux événements en service et des solutions, identifier et mettre en œuvre le plan d'implémentation des mesures d'atténuation et des solutions et diriger avec le soutien de l'ingénierie en service et des Opérations en vol la définition du plan de communication approprié aux clients (TFU, AOT , OEB, webinaires…);
S'assurer que les impacts du service à la clientèle et les livrables requis sont bien connus et compris pour chaque modification d'avion proposée, déterminer et préparer la stratégie de mise en œuvre (politique SB, campagnes d'incorporation...) qui sera validé au CCB;
Identifier les candidats MISP et, lors du lancement du MISP, devenir le chef de projet de bout en bout avec l'objectif de fournir une solution techniquement et économiquement solide dans un délai raisonnable;
Contribuer à l'analyse récurrente de la performance de la flotte (Fiabilité opérationnelle et des composants, Coûts de maintenance, Consommation de carburant,…), identifier les écarts par rapport aux objectifs et lancer les actions d'amélioration ou de redressement appropriées, y compris l'intégration de la solution dans la flotte;
Être le point focal pour les gestionnaires de flotte des clients A220;
Être en charge d'un ou plusieurs comptes clients;
Organiser les réunions de revue de flotte et contribuer aux réunions de revue technique (FRM/TRM) pour les clients alloués.
Contribuer à la gestion de l'interface avec le programme central de l’A220.

Votre profil:

Vous possédez un diplôme en génie aérospatial ou équivalent ou une licence en entretien d`aéronef;
Vous avez un minimum de cinq (5) années d'expérience en ingénierie et/ou en exploitation d'aéronefs;
Vous avez de l'expérience dans la gestion de projets multidisciplinaires importants;
Vous possédez une expérience significative dans l'interaction avec les clients des compagnies aériennes et la gestion des relations;
Une expérience Airbus et/ou A220 et/ou Service Clients est un atout certain;
Vous êtes axé sur le client et se comporter avec intégrité à tout moment sans compromis;
Vous possédez d'excellentes compétences interpersonnelles et de communication et traiter les gens avec respect;
Vous avez un souci du développement des personnes et valorisation de la contribution de chacun;

Ce poste peut impliquer des déplacements professionnels dans le monde entier.

En raison du secteur d’activité (aéronautique), de multiples contacts avec des entités Airbus situées dans le monde entier, et d’interactions avec les fournisseurs et clients également situés dans le monde entier, la connaissance de l’anglais est demandée dans ce poste.

Ce travail nécessite une prise de conscience liée à tous les risques potentiels de conformité et à un engagement à agir avec intégrité, ces valeurs sont le fondement du succès, de la réputation et de la croissance durable de l'entreprise.

Donnez une nouvelle dimension à votre carrière en soumettant votre candidature en ligne maintenant !

*************************************

Job description :

You will be part of the Fleet Efficiency team whose mission is to ensure safe & economic operation of the fleet in-service.

The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.

Your role as Program Manager, Customer Services will be to:

Follow up on solutions to Major In-Service Problems (MISP) (time, cost, performance)
Define and implement actions to sustain the in-service fleet OR (Operational Reliability) performance at the target value
Participate to the actions contributing to ensure safety of the in-service fleet

Your working environment:

How we care for you:

Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.
Work / Life Balance: A hybrid working policy, on-site cafeterias and a highly competitive holiday policy.
Wellbeing/Health: Employee Assistance Program (EAP), Discount Program, on-site Medical Service, free shuttle service between Montreal and Mirabel and carpooling application.
Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

Your challenges:

You contribute to the analysis of the major in-service events and the solutions, identifies and implements mitigations and solutions embodiment plan and leads with the support from ISE and F/ops the definition of the proper communication plan to customers;
You are in charge of ensuring that Customer Services impacts and required deliverables are well known and understood for each proposed aircraft modification, and also responsible to determine and prepare the implementation strategy (SB policy, embodiment campaigns...) that will be validated at CCB;
You monitor the fleet issues, mainly through the management of the FAIR Forum (Forum with Airlines For Interactive Resolution) and through a good interface with In-Service Engineering, identifies the candidate MISP and when MISP is launched, becomes the end-to-end Project Leader with the objective of delivering a technically and economically sound solution within a reasonable timeframe;
You contribute to the recurring analysis of the fleet performance (Operational Reliability, Component reliability, Maintenance costs, Fuel consumption,…), identifies deviations from targets, and launches appropriate improvement or recovery actions, including embodiment of solution in the fleet;
You are the focal point for A220 Customer fleet managers;
You are in charge of one or several customer accounts;
You contribute to technical Review Meetings (FRM/TRM) for allocated Customers;
You contribute to managing the interface with A220 Family Central Program.

Your boarding pass:

You possess an Aerospace Engineering degree or equivalent or an Aircraft mechanics license;
You have a minimum of five (5) years of experience in Engineering and/or aircraft operation;
You have experience in managing important multi-disciplinary projects;
You demonstrate significant experience in interacting with Airline customers and managing relationships;
You are customer focused and behave with integrity at all times with no compromise;
You have excellent interpersonal and communication skills and treat people with respect;
You have a proven leadership and negotiation abilities to effectively challenge established plans;
You are synthetic and rigorous mindset, with the ability to anticipate and manage technical and financial risks;
You have an In-depth knowledge of one or more A220 systems (considered as an asset).

This role may involve some travels for business (worldwide).

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Take your career to a new level and apply online now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Canada Limited Partnership

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Customer Account and Service Management <JF-CS-CA>

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Apply About employer

More about this job

Responsibilities

The Program Manager will lead the resolution of major in-service fleet issues and define strategies to maintain operational reliability and safety. They will act as the primary point of contact for airline customers, managing technical reviews and ensuring effective communication of fleet modifications.

Requirements

Candidates must hold an aerospace engineering degree or equivalent and possess at least five years of experience in engineering or aircraft operations. Significant experience in managing multidisciplinary projects and interacting with airline customers is required.

Skills

Program management
Customer service
Aerospace engineering
Fleet performance analysis
Project leadership
Technical communication
Stakeholder management
Risk management
Data analysis
Operational reliability
Maintenance cost analysis
Negotiation
Cross-functional collaboration
Compliance awareness
Aviation industry knowledge

Benefits

Attractive salary
Annual bonus
Group insurance plan
Pension plan
Share purchase plan
Hybrid working policy
On-site cafeteria
Competitive holiday policy
Employee Assistance Program
Discount program
On-site medical service
Free shuttle service
Carpooling application
E-learning access
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

A220
Fleet Efficiency
In-Service Engineering
Major In-Service Problem
MISP
Operational Reliability
Service Bulletin
SB policy
CCB
TFU
AOT
OEB
FRM
TRM
Aerospace
Aircraft maintenance
Project management
Customer account management
Compliance
Integrity

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