Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 6 mins ago
I
Sales Specialist
iDoMeta
Quebec, QC
- Full-time
Customer service abilities focused on building trust, addressing client needs, and ensuring a positive customer experience.
Added 6 mins ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Must have working knowledge of voucher procedures, gift certificates · Must have employment eligibility in Canada
Added 6 mins ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Valid Alberta ProServe certification is required
Added 6 mins ago
GE
Event Centre - Food and Beverage Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…to oversees all aspects of a events, including set-up, food service, bar service and controls while focusing on detail and quality presentation and customer service. Event Centre…
Added 6 mins ago
GE
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
The Banquet Server is responsible for providing efficient and courteous service to our guests. The server will provide our guests with hospitality providing prompt, efficient service of…
Added 6 mins ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Valid Alberta ProServe certification is required
Added 6 mins ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
MUST HAVE Alberta Server Pro Serve · Availability to work Thursday through Sunday night shifts is required
Added 6 mins ago
GE
Pastry Cook
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Must have employment eligibility in Canada
Added 6 mins ago
NR
Public Health Intervention Specialist, Sexual Health
Niagara Region
ON · Niagara, ON
- Full-time
…alignment of operational needs, business requirements, and customer service…
Added 6 mins ago
YR
Senior Project Manager
York Region (The Regional Municipality of York)
Newmarket, ON
- Full-time
Ability to apply sound customer service strategies and innovation in product delivery methods.
Added 36 mins ago
GC
Développeur(se) logiciel sénior, optimisation d'actifs 3D (C++) / Senior Software Developer, 3D Asset Optimization (C++)
Game Companies
Montreal, QC
- Full-time
Livrer ce travail sous la forme d'un service cloud automatisé fonctionnant à grande échelle.
Added 36 mins ago
N
Fintech Intern
Naboo
Montreal, QC
- Internship
Behind every event there’s money moving between clients, venues, caterers and DMCs, often across borders, currencies and tax regimes
Added 1 hour ago
BV
ASSISTANT MANAGER
Bikini Village
Saint-Joseph-du-Lac, QC
- Full-time
…runs smoothly and that your team provides the best possible customer service. When you’re working as acting manager, your tasks will include meeting overall goals, maintaining our corporate…
Added 1 hour ago
BV
JUNIOR ASSISTANT MANAGER
Bikini Village
Saint-Joseph-du-Lac, QC
- Full-time
Keep the store running smoothly and ensure your team provides outstanding customer service;
Added 1 hour ago
A
Human Resources Business Partner - ACX Head Office
AutoCanada
ON · Ontario County, ON
- $85,000 to $105,000 CAD / year
- Other
…vehicle manufacturers, our commitment to safety, quality, and customer satisfaction is stronger than ever. The ACX brand reflects our dedication to precision and excellence, ensuring every…
Added 1 hour ago
RS
Phased Array Technician - Pipeline Integrity
Rockwood Service Corporation
Edmonton, AB
- Full-time
Echo NDE is a wholly owned subsidiary of Rockwood Service Corporation and provides full service non-destructive testing, inspection, and integrity services throughout North America. Our…
Added 1 hour ago
RS
Rope Access NDT Technicians
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Echo NDE is a wholly owned subsidiary of TIC Solutions and provides full service non-destructive testing, inspection, and integrity services throughout North America. Our wide array of…
Added 2 hours ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Ottawa, ON
- Full-time
Two to three full days per week in the office working on bids, one to two days on job sites, and dedicate another day to developing the territory
Added 2 hours ago
W
(CAN) Customer Service Desk Associate
Walmart
Red Deer, AB
- Part-time
Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver friendly and…
Added 2 hours ago
SA
Fast Food Worker Chick-fil-A
SSP America
Mississauga, ON
- Full-time
…receiving payment. These tasks are to be performed in a timely and professional manner to achieve the highest level of guest…
Added 2 hours ago
Solutions Consultant, Engagement Manager, gTech Ads
Google
Toronto, ON
You will leverage high technical aptitude and industry knowledge, provide consulting and client service, entrepreneurial culture where you will be able to leverage your passion for…
Added 3 hours ago
NO
Medical Office Assistant
NYT-Pediatric Occupational Therapy
North Vancouver, BC
- Part-time
Friendly, professional communication and sound judgment.
Added 3 hours ago
DD
Hairdresser
Diana's Divine Escape, Mobile Spa
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Part-time
Must have VSS Police Check, two step TB test, valid hairdressing certificate.Flu shot.
Added 3 hours ago
NA
Sergeant, Protective Services
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Sergeants act as customer service representatives for NAIT while deterring criminal activity, responding to security emergencies, and promoting public safety. They investigate incidents,…
Added 3 hours ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
…permitting platform, enhancing efficiency, transparency, and customer service for residents, businesses, and…

Airbus

Warranty Manager

Fort Erie, ON, Canada

Full-time

Apply on ag.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum of 3 years of experience in warranty administration, returns management, customer service management, or vendor claims processing.
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description:

WE’RE LOOKING FOR A WARRANTY MANAGER

POSITION LOCATION: FORT ERIE, ONTARIO

The Warranty Manager is responsible for overseeing and optimizing the end-to-end warranty and returns process. The primary function of this role is to manage and facilitate product returns to the parent company to secure eligible warranty credits and reimbursements. Working in close collaboration with Customer Service Representatives (CSRs) and key stakeholders, the Warranty Manager ensures efficient processing, tracking, claim accuracy, and compliance with parent company guidelines. The Warranty Manager reports to the Head of Support & Services with a dotted line to the CFO.

MAIN RESPONSIBILITIES

Parent Company Claim & Credit Facilitation

Serve as the primary point of contact and liaison between the organization and the parent company regarding all warranty, returns, and credit claims.
Prepare, submit, track, and manage all return material authorizations (RMAs) and warranty claims sent to the parent company.
Rigorously monitor claim statuses to ensure timely issuance of credits, financial reimbursements, and replacement parts.
Reconcile credit memos received from the parent company against filed warranty claims and investigate any discrepancies or denied claims.
Maintain a deep understanding of the parent company’s warranty policies, procedures, compliance standards, and return guidelines.
Track and report on cores returns both on route to AHCA and departing to AH.

Customer Service Collaboration & Workflow Management

Partner closely with Customer Service Representatives (CSRs) who receive initial warranty and return requests from customers.
Establish clear workflows, triage protocols, and documentation criteria for CSRs to ensure incoming warranty requests are accurately vetted and logged.
Provide technical guidance, training, and support to CSRs regarding warranty eligibility, troubleshooting, and required documentation.
Handle escalated or complex customer warranty claims transferred from the customer service team.
Develop and implement a process for exceptional warranty claims and/or commercial gestures for known irritants, extenuating circumstances, or special considerations.

Process Optimization, Tracking & Reporting

Maintain accurate records and databases of all customer warranty claims, parent company returns, and credit logs.
Monitor key performance indicators (KPIs) such as claim processing turnaround time, credit recovery rates, return volumes, and denial rates.
Generate weekly and monthly reports for leadership highlighting warranty trends, financial credit totals, and parent company processing timelines.
Continuously evaluate and improve internal warranty workflows to streamline operations and reduce claim rejection rates.

Inventory & Quality Assurance Support

Coordinate with warehouse and logistics teams regarding the physical staging, packaging, and shipping of returned items to the parent company.
Identify recurring product failure trends or quality defects and communicate insights to the product quality/engineering teams and the parent company.

POSITION REQUIREMENTS

Education

Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field preferred.

Experience

Minimum of 3 years of experience in warranty administration, returns management, customer service management, or vendor claims processing.

Knowledge, Skills and Abilities

Parent Company/Vendor Management: Demonstrated experience handling RMA systems within a multi organizational business , vendor return policies, and financial credit reconciliation.
Communication & Collaboration: Excellent interpersonal skills with the ability to work effectively with customers and alongside internal teams (CSRs, SCM & warehouse staff) and external corporate stakeholders.
Detail Orientation: Exceptional analytical and organizational skills to audit documentation, verify warranty claim validity, and prevent financial leakage.
Proficiency with ERP/CRM software (e.g., Salesforce, SAP, NetSuite, Zendesk) and advanced skills in Microsoft Excel/Google Sheets.

AHCA is committed to inclusivity; therefore, accommodations can be made available for all applicants, except where a bona fide occupational requirement applies.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters Canada Ltd

Employment Type:

Permanent

-------

Experience Level:

Professional

Job Family:

Customer Account and Service Management <JF-CS-CA>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Apply on ag.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Warranty Manager oversees the end-to-end warranty and returns process, facilitating claims with the parent company to secure credits and reimbursements. They also collaborate with customer service teams to establish workflows, provide technical guidance, and monitor key performance indicators.

Requirements

Candidates should possess a bachelor's degree in Business, Supply Chain, or Logistics, along with at least 3 years of experience in warranty or returns management. Proficiency in ERP/CRM systems and strong analytical skills are required to manage documentation and ensure compliance.

Skills

Warranty administration
Returns management
Vendor claims processing
RMA systems
Customer service management
ERP software
CRM software
Salesforce
SAP
NetSuite
Zendesk
Microsoft Excel
Google Sheets
Data analysis
Workflow management

Visa sponsorship

Not detected in the job text

Keywords

Warranty Manager
RMA
Return Material Authorization
Supply Chain
Logistics
Warranty Administration
Credit Reconciliation
Customer Service
ERP
CRM
Salesforce
SAP
NetSuite
Zendesk
Microsoft Excel
Google Sheets
KPI
Inventory Management
Quality Assurance
Vendor Management
Compliance
Data Analysis
Reporting
Workflow Optimization
Technical Support
Business Administration
Claims Processing
Financial Reimbursement
Product Failure Trends
Warehouse Operations

Report this job

Work requirements

Jobs in Canada