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Added 5 mins ago
TG
Area Manager/ Chef de section
The Goodyear Tire & Rubber Company
Salaberry-de-Valleyfield, QC
- Full-time
…including cost, quality safety, and delivery. Coach, develop, and support hourly associates. Hold associates accountable for attainment of objectives. Drive Business Center strategies to…
Added 5 mins ago
Project Manager
ERCO Worldwide
Saskatoon, SK
ERCO Worldwide is looking for a Project Manager to join our Saskatoon team! The Project Manager leads development and execution of projects to improve process safety, operations,…
Added 5 mins ago
AL
AltaGas - Operator 3, Sundre
AltaGas Ltd.
Sundre, AB · PEC Sundre
- Full-time
…Partnership team in Sundre, Alberta. Reporting to the Assistant Plant Manager, this position is responsible for supporting the safe and reliable operation of the Sundre fractionation plant…
Added 5 mins ago
L
Air Separation Plant Operator
Linde
Thunder Bay, ON
- Full-time
Compressor operating certificate or 4th class stationary engineering and relevant experience
Added 5 mins ago
IS
Project Manager
Information Services Corporation ISC
Regina, SK
- Full-time
We are seeking a Project Manager to lead project-based initiatives that help shape the future of our organization.
Added 5 mins ago
AG
Senior SAP S/4HANA Basis Consultant
Addmore Group
Oshawa, ON
- Full-time
Role: Reporting to the Manager, IT Product Delivery, this position is responsible to partner with business, compliance, and technical teams to delivery secure access, maintain strong…
Added 5 mins ago
CC
Mechanical Shop Supervisor
Cobalt Construction
YT · Whitehorse, Yukon
- Full-time
We are seeking an experienced Mechanical Shop Supervisor / Fleet Manager to lead shop operations, oversee fleet maintenance, and provide hands-on support when needed. This is a leadership…
Added 5 mins ago
T
Cyber Security Intern/Co-op (Winter 2027)
TD
Mississauga, ON · Toronto, ON
- Full-time
Then you should join our Enterprise Protect organization! Multiple roles that support Cyber engineering are available, including:
Added 5 mins ago
T
AVP, Technology Portfolio Management, Transaction Banking & Payments, TD Securities
TD
Toronto, ON
- Full-time
Added 5 mins ago
TE
Category Specialist – Turbomachinery
TC Energy
Calgary, AB
- Full-time
Reporting to the Manager of the Turbomachinery Category Team, the Category Specialist will manage an original equipment manufacturer (OEM) portfolio and related repair and overhaul supply…
Added 5 mins ago
TE
Land Analyst
TC Energy
Calgary, AB
- Full-time
Reporting to the Manager, Land Operations Projects and based in Calgary, this position will be responsible for advising, coordinating and/or leading the management of third-party programs…
Added 5 mins ago
AI
Adobe Site Reliability Engineer (French)
Apptoza Inc.
Toronto, ON
- Full-time
…cause of performance regressions and are added by teams outside engineering change control; you will define the approval route, measure each tag’s cost adn enforce the…
Added 5 mins ago
CI
Unix Linux Administrator-- JASDC6094765
Compunnel Inc.
Regina, SK
- Contract
The UNIX Midrange Support resource will ensure a secure, highly available Data Centre environment to support SaskPower's business requirements.
Added 5 mins ago
SP
Manager, Product, Pricing & Integrations Operations
Salesforce Partner Canada
Toronto, ON
- Full-time
…products. You'll partner with Pricing Strategy, Product Management, Engineering, Finance, and Sales Operations, and your business requirements will influence the roadmap for our…
Added 20 mins ago
BP
First Line Manager, Quality NDE (Temporary/Term)
Bruce Power
Bruce Power
- Full-time
In support of achieving excellence and business results through safe, reliable operations, our Quality Division is currently hiring a FLM Quality NDE (First Line Manager, Quality- Non…
Added 20 mins ago
NM
Bilingual Technical Trainer (Central Region)
Nissan Motor Corporation
Mississauga, ON
- Full-time
…their skills and competencies using classroom and on-the-job support mechanisms; provide both theoretical and practical training information to NCI and Dealer personnel; conduct…
Added 34 mins ago
AW
Senior DevSecOps Engineer
Aviso Wealth
Remote, Canada
- $120,000 to $135,000 CAD / year
- Full-time
- Remote
Reporting to the DevSecOps Manager, this role provides technical leadership, mentorship, and guidance to other Engineers while collaborating closely with teams across TSP to enhance the…
Added 34 mins ago
E
Software Engineer
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
Working closely with the Software Engineering Manager and business teams, you will take ownership of assigned systems from requirements gathering through design, development, testing,…
Added 35 mins ago
ML
Maintenance Supervisor
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
The Maintenance Supervisor reports directly to Maintenance Manager. Working closely with other team members, the Maintenance Supervisor strives to maximize facility up time and daily…
Added 35 mins ago
H
Gestionnaire de pratique, financement gouvernemental | Practice Manager, Government Funding
helloDarwin
Montreal, QC
- $70,000 to $110,000 CAD / year
- Full-time
You know the work well enough to judge the quality of an application and to support the team on the trickier files. Your main role, however, is to grow the team and the practice, with a…
Added 35 mins ago
G
Sales Account Manager
GMA
Montreal, QC
- Full-time
…conducting product demonstrations, and providing follow-up support to ensure customer satisfaction. The role also involves collaborating with internal teams and manufacturers, preparing…
Added 49 mins ago
N
Marketing Administrator
Napoleon
Barrie, ON
- Full-time
Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a…
Added 49 mins ago
KI
GIS & AIS Substation Engineer with strong Power Systems engineering capability
Kleinfelder Inc
Calgary, AB · Edmonton, AB
- Full-time
We are seeking a highly skilled GIS & AIS Substation Engineer with strong Power Systems engineering capability in our Alberta location Edmonton & Calgary to support the design, analysis,…
Added 49 mins ago
AC
Gestionnaire De Projet | Project Manager (Aerospace)
Aston Carter
Montreal, QC
- $50 to $65 CAD / hour
- Contract
We are seeking a highly analytical and organized Project Management Specialist to support strategic sourcing and supplier transition initiatives within the Supply Chain organization. This…
Added 49 mins ago
Quality Coordinator
Pomerleau
Vancouver, BC
Reporting to the Quality Manager, the Quality Coordinator will be an integral part of the project team and be responsible for ensuring overall Quality Control on project sites, and for…

Airbus

Warranty Manager

Fort Erie, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum of 3 years of experience in warranty administration, returns management, customer service management, or vendor claims processing.
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description:

WE’RE LOOKING FOR A WARRANTY MANAGER

POSITION LOCATION: FORT ERIE, ONTARIO

The Warranty Manager is responsible for overseeing and optimizing the end-to-end warranty and returns process. The primary function of this role is to manage and facilitate product returns to the parent company to secure eligible warranty credits and reimbursements. Working in close collaboration with Customer Service Representatives (CSRs) and key stakeholders, the Warranty Manager ensures efficient processing, tracking, claim accuracy, and compliance with parent company guidelines. The Warranty Manager reports to the Head of Support & Services with a dotted line to the CFO.

MAIN RESPONSIBILITIES

Parent Company Claim & Credit Facilitation

Serve as the primary point of contact and liaison between the organization and the parent company regarding all warranty, returns, and credit claims.
Prepare, submit, track, and manage all return material authorizations (RMAs) and warranty claims sent to the parent company.
Rigorously monitor claim statuses to ensure timely issuance of credits, financial reimbursements, and replacement parts.
Reconcile credit memos received from the parent company against filed warranty claims and investigate any discrepancies or denied claims.
Maintain a deep understanding of the parent company’s warranty policies, procedures, compliance standards, and return guidelines.
Track and report on cores returns both on route to AHCA and departing to AH.

Customer Service Collaboration & Workflow Management

Partner closely with Customer Service Representatives (CSRs) who receive initial warranty and return requests from customers.
Establish clear workflows, triage protocols, and documentation criteria for CSRs to ensure incoming warranty requests are accurately vetted and logged.
Provide technical guidance, training, and support to CSRs regarding warranty eligibility, troubleshooting, and required documentation.
Handle escalated or complex customer warranty claims transferred from the customer service team.
Develop and implement a process for exceptional warranty claims and/or commercial gestures for known irritants, extenuating circumstances, or special considerations.

Process Optimization, Tracking & Reporting

Maintain accurate records and databases of all customer warranty claims, parent company returns, and credit logs.
Monitor key performance indicators (KPIs) such as claim processing turnaround time, credit recovery rates, return volumes, and denial rates.
Generate weekly and monthly reports for leadership highlighting warranty trends, financial credit totals, and parent company processing timelines.
Continuously evaluate and improve internal warranty workflows to streamline operations and reduce claim rejection rates.

Inventory & Quality Assurance Support

Coordinate with warehouse and logistics teams regarding the physical staging, packaging, and shipping of returned items to the parent company.
Identify recurring product failure trends or quality defects and communicate insights to the product quality/engineering teams and the parent company.

POSITION REQUIREMENTS

Education

Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field preferred.

Experience

Minimum of 3 years of experience in warranty administration, returns management, customer service management, or vendor claims processing.

Knowledge, Skills and Abilities

Parent Company/Vendor Management: Demonstrated experience handling RMA systems within a multi organizational business , vendor return policies, and financial credit reconciliation.
Communication & Collaboration: Excellent interpersonal skills with the ability to work effectively with customers and alongside internal teams (CSRs, SCM & warehouse staff) and external corporate stakeholders.
Detail Orientation: Exceptional analytical and organizational skills to audit documentation, verify warranty claim validity, and prevent financial leakage.
Proficiency with ERP/CRM software (e.g., Salesforce, SAP, NetSuite, Zendesk) and advanced skills in Microsoft Excel/Google Sheets.

AHCA is committed to inclusivity; therefore, accommodations can be made available for all applicants, except where a bona fide occupational requirement applies.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters Canada Ltd

Employment Type:

Permanent

-------

Experience Level:

Professional

Job Family:

Customer Account and Service Management <JF-CS-CA>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Apply About employer

More about this job

Responsibilities

The Warranty Manager oversees the end-to-end warranty and returns process, facilitating claims with the parent company to secure credits and reimbursements. They also collaborate with customer service teams to establish workflows, provide technical guidance, and monitor key performance indicators.

Requirements

Candidates should possess a bachelor's degree in Business, Supply Chain, or Logistics, along with at least 3 years of experience in warranty or returns management. Proficiency in ERP/CRM systems and strong analytical skills are required to manage documentation and ensure compliance.

Skills

Warranty administration
Returns management
Vendor claims processing
RMA systems
Customer service management
ERP software
CRM software
Salesforce
SAP
NetSuite
Zendesk
Microsoft Excel
Google Sheets
Data analysis
Workflow management

Visa sponsorship

Not detected in the job text

Keywords

Warranty Manager
RMA
Return Material Authorization
Supply Chain
Logistics
Warranty Administration
Credit Reconciliation
Customer Service
ERP
CRM
Salesforce
SAP
NetSuite
Zendesk
Microsoft Excel
Google Sheets
KPI
Inventory Management
Quality Assurance
Vendor Management
Compliance
Data Analysis
Reporting
Workflow Optimization
Technical Support
Business Administration
Claims Processing
Financial Reimbursement
Product Failure Trends
Warehouse Operations

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