Jobs in Canada

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Added 17 mins ago
FR
Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United…
Added 17 mins ago
TC
Interior Design Project Manager
The Crowd
Toronto, ON
- $105,000 to $125,000 CAD / year
- Full-time
Oversee contractual obligations, scope changes, additional services, change orders, and value engineering, ensuring commercial implications are understood and managed.
Added 17 mins ago
FA
Commodity Manager – CFM56 Engine Components
FTAI Aviation
Montreal, QC
- Full-time
As Commodity Manager – CFM56 Engine Components, you will play a critical role in shaping and executing FTAI Aviation’s global material strategy for a portfolio of CFM56 engine components…
Added 17 mins ago
Electrical Sales & Project Manager
Sonepar
London, ON
For more than a century, Electrozad has been Ontario’s trusted electrical distributor - delivering reliable products, services and solutions for commercial, industrial, and contractor…
Added 17 mins ago
Systems Engineer-GCGCON
Great Canadian Entertainment
Toronto, ON · North York, ON
Under the general direction of the Manager, Systems and Infrastructure, the System Engineer is a senior level hands-on technical leader responsible for the architecture, design,…
Added 17 mins ago
Network Engineer-GCGCON
Great Canadian Entertainment
Toronto, ON · North York, ON
Under the general direction of Sr Manager, Network Services & Delivery, the Network Engineer is a senior level hands on technical leader responsible for the architecture, design,…
Added 17 mins ago
Software/Electrical Section Manager
BWXT
Kitchener, ON
The Manager is also responsible for establishing and maintaining the engineering infrastructure, standards and processes required to manage software, firmware and electronic systems…
Added 17 mins ago
Coordinator, Project (Airports)
Aecon
Mississauga, ON
Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
Added 33 mins ago
Project Manager
Capgemini
Toronto, ON
We are looking for an experienced Service Delivery Manager SDM to lead endtoend service delivery client engagement resource management and operational excellence across multiple projects…
Added 47 mins ago
TD
Senior Financial Reporting Analyst
Tetra Digital Group
Toronto, ON
- Full-time
You’ll report to our Head of Finance and partner closely with operations, treasury, compliance, engineering, and our external auditors.
Added 47 mins ago
UC
Senior AI Project Manager
UniSysTech Consulting
Toronto, ON · Greater Toronto Area, Canada
- Other
We are seeking an experienced Senior Project Manager – AI SDLC to lead the strategic rollout of enterprise-wide, AI-augmented engineering capabilities, developer tooling, and intelligent…
Added 47 mins ago
AC
Gestionnaire de projets/Project Manager
ATS Corporation
Montreal, QC
- Full-time
…du projet, à la gestion des changements (matériaux, contrat, services d’ingénierie et application), à la facturation des extras et au maintien d’attentes…
Added 47 mins ago
Customer Success Manager
Canary Systems, Inc.
Montreal, QC
Canary Systems is an electronic hardware and software engineering firm specializing in mining and civil engineering-related monitoring and instrumentation applications. Projects include…
Added 47 mins ago
C
Sr. Manager, Data Engineering
Cineplex
Toronto, ON
- Full-time
As the Sr. Manager, Data Engineering, you will have the opportunity to shape and scale the data foundations that power analytics, insights, and innovation across the business. You will lead…
Added 1 hour ago
WP
Sr. Project Manager
Western Pacific Enterprises LTD
AB · Edmonton, AB
- Full-time
WPE is seeking a highly experienced Senior Project Manager to lead and oversee the delivery of assigned Power and Systems work packages on the Capital Line South Extension project in…
Added 1 hour ago
VC
Commercial Manager (Bilingual English / French)
Valard Construction
Calgary, AB
- Full-time
Applicants must have legal authorization to work in Canada with no restrictions
Added 1 hour ago
Co-op Job Developer
University of Guelph
Guelph, ON
The Co-op Job Developer role is an employer-facing position (not student-facing), that reports to the Manager, Co-operative Education & Work-Integrated Learning within its assigned…
Added 1 hour ago
Senior Manager, IT Business Partner
Celestica International LP
Toronto, ON
…requirements. Experienced in performing objective process re-engineering to improve service delivery and maximize system…
Added 1 hour ago
VC
Project Coordinator (Infrastructure Construction)
Valard Construction
Port Hawkesbury, NS
- $80,000 to $108,000 CAD / year
- Full-time
* Applicants must have legal authorization to work in Canada with no restrictions
Added 1 hour ago
VC
Commercial Manager (Bilingual English / French)
Valard Construction
Calgary, AB
- Full-time
* Applicants must have legal authorization to work in Canada with no restrictions
Added 1 hour ago
A
Integration Manager – People Tech (Bangkok Based, relocation provided) [SHP]
Agoda
Montreal, QC
- Full-time
…cloud management technologies combined with the best on-site services to manage the latest hardware running Windows, macOS, and…
Added 1 hour ago
IR
Associate Vice President, Salesforce Engineering & Development
Info-Tech Research Group
Toronto, ON · London, ON
- Full-time
We are seeking an accomplished, hands-on-minded engineering executive to build and lead our Salesforce engineering and development organization. This is not a steady-state operating role:…
Added 1 hour ago
VC
Project Coordinator (Infrastructure Construction)
Valard Construction
Port Hawkesbury, NS
- $80,000 to $108,000 CAD / year
- Full-time
Applicants must have legal authorization to work in Canada with no restrictions
Added 1 hour ago
A
Senior Database Administrator (SQL Server, Oracle & Azure Cloud)-RQ11860
Amyantek
Toronto, ON
- Contract
Experience with Computer Aided Software Engineering (CASE) tools
Added 1 hour ago
ES
SAP BASIS Consultant (Application support)
Epsilon Solutions Ltd.
Toronto, ON
- Contract
Extensive knowledge of business applications processes ie Netweaver CRM Banking Services Enterprise Portal Solution Manager

Airbus

Warranty Manager

Fort Erie, ON, Canada

Full-time

Apply on ag.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum of 3 years of experience in warranty administration, returns management, customer service management, or vendor claims processing.
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description:

WE’RE LOOKING FOR A WARRANTY MANAGER

POSITION LOCATION: FORT ERIE, ONTARIO

The Warranty Manager is responsible for overseeing and optimizing the end-to-end warranty and returns process. The primary function of this role is to manage and facilitate product returns to the parent company to secure eligible warranty credits and reimbursements. Working in close collaboration with Customer Service Representatives (CSRs) and key stakeholders, the Warranty Manager ensures efficient processing, tracking, claim accuracy, and compliance with parent company guidelines. The Warranty Manager reports to the Head of Support & Services with a dotted line to the CFO.

MAIN RESPONSIBILITIES

Parent Company Claim & Credit Facilitation

Serve as the primary point of contact and liaison between the organization and the parent company regarding all warranty, returns, and credit claims.
Prepare, submit, track, and manage all return material authorizations (RMAs) and warranty claims sent to the parent company.
Rigorously monitor claim statuses to ensure timely issuance of credits, financial reimbursements, and replacement parts.
Reconcile credit memos received from the parent company against filed warranty claims and investigate any discrepancies or denied claims.
Maintain a deep understanding of the parent company’s warranty policies, procedures, compliance standards, and return guidelines.
Track and report on cores returns both on route to AHCA and departing to AH.

Customer Service Collaboration & Workflow Management

Partner closely with Customer Service Representatives (CSRs) who receive initial warranty and return requests from customers.
Establish clear workflows, triage protocols, and documentation criteria for CSRs to ensure incoming warranty requests are accurately vetted and logged.
Provide technical guidance, training, and support to CSRs regarding warranty eligibility, troubleshooting, and required documentation.
Handle escalated or complex customer warranty claims transferred from the customer service team.
Develop and implement a process for exceptional warranty claims and/or commercial gestures for known irritants, extenuating circumstances, or special considerations.

Process Optimization, Tracking & Reporting

Maintain accurate records and databases of all customer warranty claims, parent company returns, and credit logs.
Monitor key performance indicators (KPIs) such as claim processing turnaround time, credit recovery rates, return volumes, and denial rates.
Generate weekly and monthly reports for leadership highlighting warranty trends, financial credit totals, and parent company processing timelines.
Continuously evaluate and improve internal warranty workflows to streamline operations and reduce claim rejection rates.

Inventory & Quality Assurance Support

Coordinate with warehouse and logistics teams regarding the physical staging, packaging, and shipping of returned items to the parent company.
Identify recurring product failure trends or quality defects and communicate insights to the product quality/engineering teams and the parent company.

POSITION REQUIREMENTS

Education

Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field preferred.

Experience

Minimum of 3 years of experience in warranty administration, returns management, customer service management, or vendor claims processing.

Knowledge, Skills and Abilities

Parent Company/Vendor Management: Demonstrated experience handling RMA systems within a multi organizational business , vendor return policies, and financial credit reconciliation.
Communication & Collaboration: Excellent interpersonal skills with the ability to work effectively with customers and alongside internal teams (CSRs, SCM & warehouse staff) and external corporate stakeholders.
Detail Orientation: Exceptional analytical and organizational skills to audit documentation, verify warranty claim validity, and prevent financial leakage.
Proficiency with ERP/CRM software (e.g., Salesforce, SAP, NetSuite, Zendesk) and advanced skills in Microsoft Excel/Google Sheets.

AHCA is committed to inclusivity; therefore, accommodations can be made available for all applicants, except where a bona fide occupational requirement applies.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters Canada Ltd

Employment Type:

Permanent

-------

Experience Level:

Professional

Job Family:

Customer Account and Service Management <JF-CS-CA>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Apply on ag.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Warranty Manager oversees the end-to-end warranty and returns process, facilitating claims with the parent company to secure credits and reimbursements. They also collaborate with customer service teams to establish workflows, provide technical guidance, and monitor key performance indicators.

Requirements

Candidates should possess a bachelor's degree in Business, Supply Chain, or Logistics, along with at least 3 years of experience in warranty or returns management. Proficiency in ERP/CRM systems and strong analytical skills are required to manage documentation and ensure compliance.

Skills

Warranty administration
Returns management
Vendor claims processing
RMA systems
Customer service management
ERP software
CRM software
Salesforce
SAP
NetSuite
Zendesk
Microsoft Excel
Google Sheets
Data analysis
Workflow management

Visa sponsorship

Not detected in the job text

Keywords

Warranty Manager
RMA
Return Material Authorization
Supply Chain
Logistics
Warranty Administration
Credit Reconciliation
Customer Service
ERP
CRM
Salesforce
SAP
NetSuite
Zendesk
Microsoft Excel
Google Sheets
KPI
Inventory Management
Quality Assurance
Vendor Management
Compliance
Data Analysis
Reporting
Workflow Optimization
Technical Support
Business Administration
Claims Processing
Financial Reimbursement
Product Failure Trends
Warehouse Operations

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Jobs in Canada