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Added 5 mins ago
T
DevOps Engineer
TD
Toronto, ON
- Full-time
This role requires strong hands-on experience with DevOps engineering, infrastructure automation, application deployments, and secure production operations. The successful candidate will…
Added 19 mins ago
W
Senior Manager, Structural Engineer
Worley
Vancouver, BC
- Full-time
…across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and…
Added 35 mins ago
RP
Business Development / Sales Account Manager
Roll Pro Security Shutters & Roll Up Doors
Concord, ON
- Full-time
…motivated and results-driven Business Development / Sales Account Manager to expand our dealer network, develop new business opportunities, and strengthen relationships with customers…
Added 35 mins ago
MC
Maintenance Technician
MatchBox Consulting Group
Vancouver, BC
- Full-time
MatchBox Consulting Group is partnering with a well-established real estate owner, developer, and property manager to hire a Maintenance Technician for a purpose-built rental community in…
Added 1 hour ago
CR
Project Manager – Asset Preservation
COGIR Real Estate
Brossard, QC
- Full-time
We are seeking a Project Manager to join our Asset Preservation and Technical Services team. The successful candidate will be responsible for various asset preservation projects, requiring…
Added 1 hour ago
BV
Talent Acquisition & HR Manager
Big Viking Games
Remote, Canada
- $90,000 to $110,000 CAD / year
- Full-time
- Remote
We are hiring a Talent Acquisition & HR Manager to own hiring end to end and run the day-to-day HR operations that keep our people experience consistent and compliant. You will report to…
Added 2 hours ago
BV
Talent Acquisition & HR Manager
Big Viking Games
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
We are hiring a Talent Acquisition & HR Manager to own hiring end to end and run the day-to-day HR operations that keep our people experience consistent and compliant. You will report to…
Added 3 hours ago
TR
Site Manager
Tecnicas Reunidas
Calgary, AB
- Full-time
Tecnicas Reunidas Alberta Inc. (TR Alberta Inc.) is part of the Técnicas Reunidas Group, a global leader in engineering, procurement and construction services for energy and large-scale…
Added 4 hours ago
TT
Manufacturing Operations Manager
Tallman Technologies Inc.
Burlington, ON
- Full-time
We are looking for an experienced Manufacturing Operations Manager to take ownership of our day-to-day production operations and help us improve how our manufacturing business runs.
Added 4 hours ago
I
Manager, Product Manufacturing
Inertia
Toronto, ON
- Full-time
…product manufacturing at Inertia. You will take products from engineering release through design transfer, process validation, pilot build, and production, working across our ISO 13485 and…
Added 4 hours ago
I
Product Development Engineer / Design Engineer – Mechanical
Inertia
Toronto, ON
- Full-time
We’re looking for a Product Development Engineer with exceptional mechanical product design and engineering skills and experience to join Inertia’s growing team – a talented engineer with…
Added 4 hours ago
I
Product Development / Design Engineer – Mechatronics
Inertia
Toronto, ON
- Full-time
We’re looking for a Mechatronics Engineer or Embedded Systems Engineer with exceptional product design and engineering skills + experience to join Inertia’s growing team; a talented…
Added 4 hours ago
I
Product Development Team Lead
Inertia
Toronto, ON
- Full-time
…production scale. Our fully integrated model unites strategy, engineering, and manufacturing under one roof – eliminating silos and helping clients move faster and…
Added 4 hours ago
Ground Equipment Technician
Snowbird Aviation Services
Saskatoon, SK
Under the direction of the general manager, the Ground Service Equipment Technician supports the maintenance and ground services departments and is responsible for utilizing appropriate…
Added 4 hours ago
Facilities Coordinator
Snowbird Aviation Services
Saskatoon, SK
…Under the direction of Snowbird Aviation Services' General Manager, this role also coordinates major facility projects from planning through…
Added 5 hours ago
PC
Sr. Building Science Technologist
Pinchin Canada
Kelowna, BC
- Full-time
Pinchin makes buildings and environments better. We are a multidisciplinary engineering and consulting firm with offices across North America. Our teams bring together expertise in…
Added 5 hours ago
H
Senior Project Manager – Building Science
Hays
Vaughan, ON
- Full-time
Our client is an established multidisciplinary engineering consultancy providing technical advisory, engineering and project management services across the built environment.
Added 5 hours ago
HT
Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
…interacts with customer’s designated Champion, Husky’s Program Manager, Technical Support Team and…
Added 6 hours ago
FG
Quality Control Inspector (2 Year Contract)
Flynn Group of Companies
Halifax, NS
- Contract
-Provide documentation and communicate reports/results to the Department Manager.
Added 7 hours ago
FG
BIM Specialist
Flynn Group of Companies
Mississauga, ON
- $65,000 to $85,000 CAD / year
- Full-time
-Upon a detailed review and completion of drawings submit final drawings to the Lead Designer, Project Manager, Project Engineer, and the Drafting Manager for “high level” checking and…
Added 7 hours ago
FG
Quality Control Inspector (2 Year Contract)
Flynn Group of Companies
Halifax, NS
- $50,000 to $60,000 CAD / year
- Contract
-Provide documentation and communicate reports/results to the Department Manager.
Added 7 hours ago
Quality Assurance Technician
State Window Corporation
Vaughan, ON
Reporting directly to the Senior Quality Assurance Manager on all matters. The Quality Assurance Technician is responsible for all Non-Conforming Reports (NCR), rejected material, quality…
Added 7 hours ago
Maintenance - Electrician
North American Stamping Group
Woodstock, ON
Performs preventative and predictive maintenance as directed by the maintenance manager
Added 7 hours ago
FG
BIM Specialist
Flynn Group of Companies
Mississauga, ON
- Full-time
-Upon a detailed review and completion of drawings submit final drawings to the Lead Designer, Project Manager, Project Engineer, and the Drafting Manager for “high level” checking and…
Added 8 hours ago
D
Manager, Delivery - Digital & Data
Dormez-vous
Montreal, QC
- Full-time
Sleep Country Canada is looking for a Delivery Manager, Digital & Data to play a critical role in driving the successful end-to-end delivery of digital and data initiatives. This role…

Airbus

Warranty Manager

Fort Erie, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Minimum of 3 years of experience in warranty administration, returns management, customer service management, or vendor claims processing.
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description:

WE’RE LOOKING FOR A WARRANTY MANAGER

POSITION LOCATION: FORT ERIE, ONTARIO

The Warranty Manager is responsible for overseeing and optimizing the end-to-end warranty and returns process. The primary function of this role is to manage and facilitate product returns to the parent company to secure eligible warranty credits and reimbursements. Working in close collaboration with Customer Service Representatives (CSRs) and key stakeholders, the Warranty Manager ensures efficient processing, tracking, claim accuracy, and compliance with parent company guidelines. The Warranty Manager reports to the Head of Support & Services with a dotted line to the CFO.

MAIN RESPONSIBILITIES

Parent Company Claim & Credit Facilitation

Serve as the primary point of contact and liaison between the organization and the parent company regarding all warranty, returns, and credit claims.
Prepare, submit, track, and manage all return material authorizations (RMAs) and warranty claims sent to the parent company.
Rigorously monitor claim statuses to ensure timely issuance of credits, financial reimbursements, and replacement parts.
Reconcile credit memos received from the parent company against filed warranty claims and investigate any discrepancies or denied claims.
Maintain a deep understanding of the parent company’s warranty policies, procedures, compliance standards, and return guidelines.
Track and report on cores returns both on route to AHCA and departing to AH.

Customer Service Collaboration & Workflow Management

Partner closely with Customer Service Representatives (CSRs) who receive initial warranty and return requests from customers.
Establish clear workflows, triage protocols, and documentation criteria for CSRs to ensure incoming warranty requests are accurately vetted and logged.
Provide technical guidance, training, and support to CSRs regarding warranty eligibility, troubleshooting, and required documentation.
Handle escalated or complex customer warranty claims transferred from the customer service team.
Develop and implement a process for exceptional warranty claims and/or commercial gestures for known irritants, extenuating circumstances, or special considerations.

Process Optimization, Tracking & Reporting

Maintain accurate records and databases of all customer warranty claims, parent company returns, and credit logs.
Monitor key performance indicators (KPIs) such as claim processing turnaround time, credit recovery rates, return volumes, and denial rates.
Generate weekly and monthly reports for leadership highlighting warranty trends, financial credit totals, and parent company processing timelines.
Continuously evaluate and improve internal warranty workflows to streamline operations and reduce claim rejection rates.

Inventory & Quality Assurance Support

Coordinate with warehouse and logistics teams regarding the physical staging, packaging, and shipping of returned items to the parent company.
Identify recurring product failure trends or quality defects and communicate insights to the product quality/engineering teams and the parent company.

POSITION REQUIREMENTS

Education

Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field preferred.

Experience

Minimum of 3 years of experience in warranty administration, returns management, customer service management, or vendor claims processing.

Knowledge, Skills and Abilities

Parent Company/Vendor Management: Demonstrated experience handling RMA systems within a multi organizational business , vendor return policies, and financial credit reconciliation.
Communication & Collaboration: Excellent interpersonal skills with the ability to work effectively with customers and alongside internal teams (CSRs, SCM & warehouse staff) and external corporate stakeholders.
Detail Orientation: Exceptional analytical and organizational skills to audit documentation, verify warranty claim validity, and prevent financial leakage.
Proficiency with ERP/CRM software (e.g., Salesforce, SAP, NetSuite, Zendesk) and advanced skills in Microsoft Excel/Google Sheets.

AHCA is committed to inclusivity; therefore, accommodations can be made available for all applicants, except where a bona fide occupational requirement applies.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters Canada Ltd

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Account and Service Management <JF-CS-CA>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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More about this job

Responsibilities

The Warranty Manager oversees the end-to-end warranty and returns process, facilitating claims with the parent company to secure credits and reimbursements. They also collaborate with customer service teams to establish workflows, provide technical guidance, and monitor key performance indicators.

Requirements

Candidates should possess a bachelor's degree in Business, Supply Chain, or Logistics, along with at least 3 years of experience in warranty or returns management. Proficiency in ERP/CRM systems and strong analytical skills are required to manage documentation and ensure compliance.

Skills

Warranty administration
Returns management
Vendor claims processing
RMA systems
Customer service management
ERP software
CRM software
Salesforce
SAP
NetSuite
Zendesk
Microsoft Excel
Google Sheets
Data analysis
Workflow management

Visa sponsorship

Not detected in the job text

Keywords

Warranty Manager
RMA
Return Material Authorization
Supply Chain
Logistics
Warranty Administration
Credit Reconciliation
Customer Service
ERP
CRM
Salesforce
SAP
NetSuite
Zendesk
Microsoft Excel
Google Sheets
KPI
Inventory Management
Quality Assurance
Vendor Management
Compliance
Data Analysis
Reporting
Workflow Optimization
Technical Support
Business Administration
Claims Processing
Financial Reimbursement
Product Failure Trends
Warehouse Operations

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