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Added 2 mins ago
W
HSE Specialist II
Worley
Edmonton, AB
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 16 mins ago
EI
Sales Representative
Eastcore Inc.
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
…recognized provider of telecommunications and related services. As a partner organization, Eastcore Inc. focuses on connecting customers with reliable, modern communication solutions that…
Added 32 mins ago
M
Privacy Counsel and Data Protection Officer
Mecka
Remote, Canada
- $150,000 to $180,000 USD / year
- Full-time
- Remote
…any accommodations during the recruitment process, we will partner with you to meet your…
Added 46 mins ago
A&
Manager - Transaction Advisory Canada - Performance Improvement
Alvarez & Marsal
Toronto, ON
- Full-time
…and engaging work - guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity - are why our people love working at…
Added 1 hour ago
L
Educator | Rideau Centre
lululemon
Ottawa, ON
- Full-time
…responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our…
Added 1 hour ago
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Manager, Asset Protection & Safety, Global Fulfillment | Brampton, Ontario
lululemon
Brampton, ON
- Full-time
…alongside site and Operations leaders as their trusted safety partner, building capability and confidence across the…
Added 1 hour ago
L
Educator | Promenades St-Bruno | Temps-Partiel
lululemon
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Part-time
…responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and…
Added 1 hour ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our…
Added 1 hour ago
M(
Full-Stack Developer - IAM
MaintainX (An Autodesk Company)
Remote, Canada
- $88,000 to $190,000 CAD / year
- Full-time
- Remote
Collaborate across teams - Partner with Product Managers, Designers, and Engineers to design intuitive identity experiences that make enterprise access seamless.
Added 1 hour ago
A
Second Cook, Flower & Wolf (Full-Time)
AccorHotel
Calgary, AB
- Full-time
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a…
Added 1 hour ago
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Assistant Manager
LensCrafters
Toronto, ON
- Full-time
…committed to taking care of you, so you can bring the best quality experience to our patients and…
Added 2 hours ago
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CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
Perform dimensional inspections and quality checks on machined component
Added 3 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…cutting-edge technology with deep industry expertise. Together, we partner with leading filmmakers and studios, advance entertainment technology, and connect audiences around the world to…
Added 3 hours ago
Senior Product Design Manager, Payroll
Gusto, Inc.
Toronto, ON
…care much about swim lanes and though we care deeply about quality and craft, we are never precious about it. We work closely with cross-functional partners in Product, Engineering, Data,…
Added 3 hours ago
RI
Pest Control Technician
Rentokil Initial
Grande Prairie, AB
- $43,000 to $45,000 CAD / year
- Full-time
…delivered through cutting edge technology and uncompromising quality. We support our self-motivated team's professional development and personal goals with an environment that provides…
Added 3 hours ago
RM
RN Registered Nurse
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Part-time
…care. The Ross family takes pride in providing compassionate, quality patient…
Added 4 hours ago
IB
Manager, Development Communications
Ivey Business School at Western University
London, ON
- Full-time
Partner with the Executive Director and Director, Development to continually review, enhance, and develop fundraising collateral, ensuring all materials are current, accurate, and aligned…
Added 5 hours ago
NB
Director Fiduciary Services
National Bank of Canada
Montreal, QC
- Full-time
…Services team at National Bank means acting as a strategic partner to our affluent clients. In this role, you will make a meaningful impact through your expertise in trust administration,…
Added 5 hours ago
Assistant Manager
EssilorLuxottica Group
Toronto, ON
…committed to taking care of you, so you can bring the best quality experience to our patients and…
Added 6 hours ago
WC
(CAN) Cosmetics Associate Full Time
Walmart Canada
Thunder Bay, ON
- Full-time
…merchandise from the backroom to the sales floor. As a trusted partner in loss prevention, you help protect company assets through attention to detail and strong product awareness. This…
Added 6 hours ago
W
Environmental Specialist - Liability Assessment
Worley
Calgary, AB
- Full-time
Partnering with project managers and multidisciplinary specialists to define scopes, manage priorities, maintain quality, and meet schedules and customer commitments.
Added 7 hours ago
C
CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
Perform dimensional inspections and quality checks on machined component
Added 7 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our…
Added 7 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our…

Airbus

Warranty Manager

Fort Erie, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Minimum of 3 years of experience in warranty administration, returns management, customer service management, or vendor claims processing.
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description:

WE’RE LOOKING FOR A WARRANTY MANAGER

POSITION LOCATION: FORT ERIE, ONTARIO

The Warranty Manager is responsible for overseeing and optimizing the end-to-end warranty and returns process. The primary function of this role is to manage and facilitate product returns to the parent company to secure eligible warranty credits and reimbursements. Working in close collaboration with Customer Service Representatives (CSRs) and key stakeholders, the Warranty Manager ensures efficient processing, tracking, claim accuracy, and compliance with parent company guidelines. The Warranty Manager reports to the Head of Support & Services with a dotted line to the CFO.

MAIN RESPONSIBILITIES

Parent Company Claim & Credit Facilitation

Serve as the primary point of contact and liaison between the organization and the parent company regarding all warranty, returns, and credit claims.
Prepare, submit, track, and manage all return material authorizations (RMAs) and warranty claims sent to the parent company.
Rigorously monitor claim statuses to ensure timely issuance of credits, financial reimbursements, and replacement parts.
Reconcile credit memos received from the parent company against filed warranty claims and investigate any discrepancies or denied claims.
Maintain a deep understanding of the parent company’s warranty policies, procedures, compliance standards, and return guidelines.
Track and report on cores returns both on route to AHCA and departing to AH.

Customer Service Collaboration & Workflow Management

Partner closely with Customer Service Representatives (CSRs) who receive initial warranty and return requests from customers.
Establish clear workflows, triage protocols, and documentation criteria for CSRs to ensure incoming warranty requests are accurately vetted and logged.
Provide technical guidance, training, and support to CSRs regarding warranty eligibility, troubleshooting, and required documentation.
Handle escalated or complex customer warranty claims transferred from the customer service team.
Develop and implement a process for exceptional warranty claims and/or commercial gestures for known irritants, extenuating circumstances, or special considerations.

Process Optimization, Tracking & Reporting

Maintain accurate records and databases of all customer warranty claims, parent company returns, and credit logs.
Monitor key performance indicators (KPIs) such as claim processing turnaround time, credit recovery rates, return volumes, and denial rates.
Generate weekly and monthly reports for leadership highlighting warranty trends, financial credit totals, and parent company processing timelines.
Continuously evaluate and improve internal warranty workflows to streamline operations and reduce claim rejection rates.

Inventory & Quality Assurance Support

Coordinate with warehouse and logistics teams regarding the physical staging, packaging, and shipping of returned items to the parent company.
Identify recurring product failure trends or quality defects and communicate insights to the product quality/engineering teams and the parent company.

POSITION REQUIREMENTS

Education

Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field preferred.

Experience

Minimum of 3 years of experience in warranty administration, returns management, customer service management, or vendor claims processing.

Knowledge, Skills and Abilities

Parent Company/Vendor Management: Demonstrated experience handling RMA systems within a multi organizational business , vendor return policies, and financial credit reconciliation.
Communication & Collaboration: Excellent interpersonal skills with the ability to work effectively with customers and alongside internal teams (CSRs, SCM & warehouse staff) and external corporate stakeholders.
Detail Orientation: Exceptional analytical and organizational skills to audit documentation, verify warranty claim validity, and prevent financial leakage.
Proficiency with ERP/CRM software (e.g., Salesforce, SAP, NetSuite, Zendesk) and advanced skills in Microsoft Excel/Google Sheets.

AHCA is committed to inclusivity; therefore, accommodations can be made available for all applicants, except where a bona fide occupational requirement applies.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters Canada Ltd

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Account and Service Management <JF-CS-CA>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Apply About employer

More about this job

Responsibilities

The Warranty Manager oversees the end-to-end warranty and returns process, facilitating claims with the parent company to secure credits and reimbursements. They also collaborate with customer service teams to establish workflows, provide technical guidance, and monitor key performance indicators.

Requirements

Candidates should possess a bachelor's degree in Business, Supply Chain, or Logistics, along with at least 3 years of experience in warranty or returns management. Proficiency in ERP/CRM systems and strong analytical skills are required to manage documentation and ensure compliance.

Skills

Warranty administration
Returns management
Vendor claims processing
RMA systems
Customer service management
ERP software
CRM software
Salesforce
SAP
NetSuite
Zendesk
Microsoft Excel
Google Sheets
Data analysis
Workflow management

Visa sponsorship

Not detected in the job text

Keywords

Warranty Manager
RMA
Return Material Authorization
Supply Chain
Logistics
Warranty Administration
Credit Reconciliation
Customer Service
ERP
CRM
Salesforce
SAP
NetSuite
Zendesk
Microsoft Excel
Google Sheets
KPI
Inventory Management
Quality Assurance
Vendor Management
Compliance
Data Analysis
Reporting
Workflow Optimization
Technical Support
Business Administration
Claims Processing
Financial Reimbursement
Product Failure Trends
Warehouse Operations

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