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Added 1 min ago
S
OCS Design Delivery – Senior Manager
SYSTRA
Toronto, ON
- Full-time
Manages and provides oversight of third-party contractors/service providers, including managing and monitoring contractor performance and compliance with service contracts and project…
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CM
Produce Manager - Kitsilano
Choices Market
Vancouver, BC
- Full-time
We currently have an opening for a dedicated, enthusiastic Produce Manager who will:
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International Student Advisor
George Brown Polytechnic
Toronto, ON
Under the direction of the Manager, International Student Services
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NH
Food Store Manager - Hythe Food Store
New Horizon Co-op
Hythe, AB
- Full-time
5+ years of progressively responsible work experience in a retail environment, including 1-2+ years of demonstrated experience as a Supervisor or Manager
Added 1 min ago
OH
Program Manager, Performance, Accountability & Funding Allocation
Ontario Health
Chatham-Kent, ON · Hamilton, ON · London, ON · Owen Sound, ON · Sarnia, ON · St. Catharines, ON · Stratford, ON · Waterloo, ON · Windsor, ON
- Full-time
The Program Manager is part of the Performance, Accountability and Funding Allocation (PAFA) team, leading high-impact performance, accountability, reporting and funding allocation work for…
Added 1 min ago
UO
Platform Engineering Manager
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $11,397 to $17,081.58 CAD / month
- Full-time
OCIO | Enterprise Automation and Service Delivery
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UO
Applications Technical Lead
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $11,397 to $17,081.58 CAD / month
- Full-time
OCIO | Enterprise Automation and Service Delivery
Added 1 min ago
B
IT Manager
BOYNECLARKE
Dartmouth, NS
- Full-time
We value our team and understand that a strong culture results in the best client service, and we are proud to be recognized for this as one of Atlantic Business Magazine’s Best Places to…
Added 1 min ago
GS
PT Residential Shift Supervisor- Martha House
Good Shepherd Centres
Hamilton, ON
- $28.55 to $34.03 CAD / hour
- Part-time
The Residential Shift Supervisor will provide the Case Manager, Housing Case Manager and Child and Youth Facilitator employees with mentorship, support and coordination related to shift…
Added 1 min ago
JI
Cost Accounting Manager
J.D. Irving, Limited
Lethbridge, AB
- Full-time
The Cost Accounting Manager will oversee all technical aspects of the plant’s accounting resources, analysis and reporting of plant costing information. Accounts for and communicates…
Added 1 min ago
TM
Client Service Project Manager - Financial Print (2nd Shift)
Toppan Merrill
Toronto, ON
- $20 to $40 CAD / hour
- Full-time
Toppan Merrill has an exciting opportunity for a Client Service Project Manager - Financial Print - 2nd Shift to join our #hybrid Toronto, ON team. In this role, you will provide…
Added 1 min ago
T
Senior Group Manager, Audit (ATH 1146)
TD
Toronto, ON
- Full-time
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Added 1 min ago
T
Customer Experience Associate
TD
Vaughan, ON
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 1 min ago
M
Bilingual Client Success Coordinator (Channel Partnerships)
Maple
Toronto, ON
- Full-time
…partner inboxes and recurring workflows, consistently meeting service expectations and delivering accurate work on time. You'll understand our partners' different needs, confidently resolve…
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K
Maintenance Administrator
Keyera
AB · Alberta EnviroFuels Facility
- Full-time
Reporting to the Maintenance and Reliability Manager, this dynamic role serves as a central point of administrative support for the Maintenance department, coordinating activities, managing…
Added 1 min ago
CM
Mental Health Clinician (1st Step Team)
Canadian Mental Health Association
Cambridge, ON · Guelph, ON
- Full-time
…psychosis and mental illness. This position reports to the Manager, 1st Step…
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TS
Thrift Store Clerk
The Salvation Army Canada and Bermuda Territory
Yarmouth Indian Reserve No. 33, NS · Yarmouth Community Church - Thrift Store
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 1 min ago
C
Product Lifecycle Manager
Ciena
Ottawa, ON
- Full-time
As Product Lifecycle Manager, you will operate at the center of customers, Sales, Engineering, Supply Chain, and executive leadership. You will bring a strong point of view on the market,…
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TC
Associé en chef - Place Versailles - Temps partiel
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Partners with Store Manager to address an performance concerns with associates
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B
Director, Intraday Liquidity Risk Oversight
BMO
Toronto, ON · FCP
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Reviews new business initiatives and monitors existing initiatives to identify potential risk situations/ impacts; makes recommendations or escalates to the manager, as per guidelines.
Added 1 min ago
B
Manager, Digital Strategy & Insights
BMO
Toronto, ON · BMOPLACE
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We are seeking a strategic and data-driven Manager, Digital Strategy & Insights to lead digital transformation initiatives and drive business growth through actionable insights. This role…
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B
Associate
BMO
Toronto, ON · FCP
- Full-time
A client-focused role, committed to managing and growing client relationships through the delivery of service and advice. Assesses individual client investment needs to provide…
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B
Personal Banking Associate
BMO
Oshawa, ON
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Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
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SI
Sales Associate
Staples Inc.
St. Thomas, ON
- Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 1 min ago
AL
Contract & Sales Analyst
Air Liquide
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Reporting & Analytics: Prepare and distribute accurate reports tailored for the District Manager, providing insights into sales performance, pipeline health, and strategic business trends.…

Airbus

Warranty Manager

Fort Erie, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Minimum of 3 years of experience in warranty administration, returns management, customer service management, or vendor claims processing.
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description:

WE’RE LOOKING FOR A WARRANTY MANAGER

POSITION LOCATION: FORT ERIE, ONTARIO

The Warranty Manager is responsible for overseeing and optimizing the end-to-end warranty and returns process. The primary function of this role is to manage and facilitate product returns to the parent company to secure eligible warranty credits and reimbursements. Working in close collaboration with Customer Service Representatives (CSRs) and key stakeholders, the Warranty Manager ensures efficient processing, tracking, claim accuracy, and compliance with parent company guidelines. The Warranty Manager reports to the Head of Support & Services with a dotted line to the CFO.

MAIN RESPONSIBILITIES

Parent Company Claim & Credit Facilitation

Serve as the primary point of contact and liaison between the organization and the parent company regarding all warranty, returns, and credit claims.
Prepare, submit, track, and manage all return material authorizations (RMAs) and warranty claims sent to the parent company.
Rigorously monitor claim statuses to ensure timely issuance of credits, financial reimbursements, and replacement parts.
Reconcile credit memos received from the parent company against filed warranty claims and investigate any discrepancies or denied claims.
Maintain a deep understanding of the parent company’s warranty policies, procedures, compliance standards, and return guidelines.
Track and report on cores returns both on route to AHCA and departing to AH.

Customer Service Collaboration & Workflow Management

Partner closely with Customer Service Representatives (CSRs) who receive initial warranty and return requests from customers.
Establish clear workflows, triage protocols, and documentation criteria for CSRs to ensure incoming warranty requests are accurately vetted and logged.
Provide technical guidance, training, and support to CSRs regarding warranty eligibility, troubleshooting, and required documentation.
Handle escalated or complex customer warranty claims transferred from the customer service team.
Develop and implement a process for exceptional warranty claims and/or commercial gestures for known irritants, extenuating circumstances, or special considerations.

Process Optimization, Tracking & Reporting

Maintain accurate records and databases of all customer warranty claims, parent company returns, and credit logs.
Monitor key performance indicators (KPIs) such as claim processing turnaround time, credit recovery rates, return volumes, and denial rates.
Generate weekly and monthly reports for leadership highlighting warranty trends, financial credit totals, and parent company processing timelines.
Continuously evaluate and improve internal warranty workflows to streamline operations and reduce claim rejection rates.

Inventory & Quality Assurance Support

Coordinate with warehouse and logistics teams regarding the physical staging, packaging, and shipping of returned items to the parent company.
Identify recurring product failure trends or quality defects and communicate insights to the product quality/engineering teams and the parent company.

POSITION REQUIREMENTS

Education

Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field preferred.

Experience

Minimum of 3 years of experience in warranty administration, returns management, customer service management, or vendor claims processing.

Knowledge, Skills and Abilities

Parent Company/Vendor Management: Demonstrated experience handling RMA systems within a multi organizational business , vendor return policies, and financial credit reconciliation.
Communication & Collaboration: Excellent interpersonal skills with the ability to work effectively with customers and alongside internal teams (CSRs, SCM & warehouse staff) and external corporate stakeholders.
Detail Orientation: Exceptional analytical and organizational skills to audit documentation, verify warranty claim validity, and prevent financial leakage.
Proficiency with ERP/CRM software (e.g., Salesforce, SAP, NetSuite, Zendesk) and advanced skills in Microsoft Excel/Google Sheets.

AHCA is committed to inclusivity; therefore, accommodations can be made available for all applicants, except where a bona fide occupational requirement applies.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters Canada Ltd

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Account and Service Management <JF-CS-CA>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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More about this job

Responsibilities

The Warranty Manager oversees the end-to-end warranty and returns process, facilitating claims with the parent company to secure credits and reimbursements. They also collaborate with customer service teams to establish workflows, provide technical guidance, and monitor key performance indicators.

Requirements

Candidates should possess a bachelor's degree in Business, Supply Chain, or Logistics, along with at least 3 years of experience in warranty or returns management. Proficiency in ERP/CRM systems and strong analytical skills are required to manage documentation and ensure compliance.

Skills

Warranty administration
Returns management
Vendor claims processing
RMA systems
Customer service management
ERP software
CRM software
Salesforce
SAP
NetSuite
Zendesk
Microsoft Excel
Google Sheets
Data analysis
Workflow management

Visa sponsorship

Not detected in the job text

Keywords

Warranty Manager
RMA
Return Material Authorization
Supply Chain
Logistics
Warranty Administration
Credit Reconciliation
Customer Service
ERP
CRM
Salesforce
SAP
NetSuite
Zendesk
Microsoft Excel
Google Sheets
KPI
Inventory Management
Quality Assurance
Vendor Management
Compliance
Data Analysis
Reporting
Workflow Optimization
Technical Support
Business Administration
Claims Processing
Financial Reimbursement
Product Failure Trends
Warehouse Operations

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