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Added 11 mins ago
ES
Solution Architect
EPAM Systems
Canada
- Full-time
…global enterprises. As a Solution Architect, you'll bridge business strategy and technical innovation, leading cross-functional teams to deliver scalable, integrated solutions that drive…
Added 11 mins ago
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Mining and Industrial Water Treatment Engineer
AECOM
Calgary, AB
- $115,000 to $180,000 CAD / year
- Full-time
…complex water challenges and deliver innovative, practical solutions that support environmental remediation and long-term…
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Montreal, QC
- Full-time
Graduate diploma or certificate in supply chain management, or DCS or bachelor’s degree in engineering, or DCS or bachelor’s degree in business administration
Added 11 mins ago
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Personal Banking Associate (Future opportunities) - Chateauguay(part-time)
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Châteauguay, QC
- Part-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 51 mins ago
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Information technology (IT) security architect
Aajimatics Incorporated
Hamilton, ON
- From $45 CAD / hour
- Full-time
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Document technical requirements to ensure that products, processes and solutions meet business requirements
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VP, Accounting & Controllership (Husky)
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- Full-time
…positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and…
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Banking Advisor
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- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
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Montreal, QC
- Full-time
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Bolton, ON
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Designer, Development (Service)
Husky Technologies
Bolton, ON
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…cohesively with a variety of different teams from across the business globally to complete…
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Bolton, ON
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Designer, Development (Electrical)
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Bolton, ON
- Full-time
…high-performance injection molding systems and automated manufacturing solutions. Engineers at Husky work on new product development projects, designing complex electrical systems for…
Added 57 mins ago
M
Cloud and Systems Integration Developer
Maxon
Waterloo, ON · Montreal, QC
- Full-time
Maxon is looking for a mid-level Cloud & Systems Integration Developer to join our Application Integration team within Operations. You'll help design, build, and maintain the cloud…
Added 1 hour ago
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Analyst, Business
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Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
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Business Development Manager(Toronto/Vancouver)
Soundbox
Vancouver, BC
- Full-time
We are looking for a driven and results-oriented Business Development Manager to join our growing Canada team. In this role, you will play a key part in expanding Soundbox’s presence in the…
Added 1 hour ago
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Top Plus Solutions Inc.
Laval, QC
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Burlington, ON
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Saint John, NB
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Added 2 hours ago
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…ensuring the reliability, scalability, and security of critical business systems. This role champions a portfolio of SaaS (i.e., cloud-based) and on-premise applications, modern ERP…
Added 2 hours ago
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IS Business Analyst
City of Vernon, BC
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- Full-time
…design, implementation, and continuous improvement of enterprise business solutions. Working closely with stakeholders across the organization, the position translates business needs into…
Added 2 hours ago
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Cambridge, ON
A proactive, solutions-focused role, the Payroll Specialist takes ownership of complex payroll matters, conducts root cause analysis, identifies risks and impacts, and drives issues through…
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Project Manager
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Airbyte

Customer Support Developer (Databases)

Remote, Canada

Remote

$101,000 to $110,000 CAD / year · Full-time

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Job details

Pay: $101,000 to $110,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 8, 2026

Original job description

Airbyte is the data and action layer for AI agents. We give agents fast, accurate, authenticated access to business data across hundreds of sources, so they can discover the entities that matter, reason over real-time context, and take action in the systems they read from, not just observe them.

We started as the open-source standard for data movement and proved the economics of data integration at scale: hundreds of connectors, thousands of companies, and, since 2020, have raised $181M from leading investors including Benchmark, Accel, Altimeter, Coatue, and Y Combinator. As our CEO Michel Tricot puts it, "the last ten years were all about structured data. The future is all about context." We're now building that context infrastructure for production-grade agents on the same open foundation, as agents become the primary consumers of enterprise data.

Our mission is unchanged: make data available and actionable to everyone, everywhere. That everyone now includes AI agents.

The Role:

Are you the kind of developer who gets a rush from cracking a gnarly replication bug, an issue with CDC implementation, or a query that hangs with no obvious reason? Do you thrive at the intersection of writing code and helping customers succeed? As a Customer Support Developer (Databases) at Airbyte, you'll combine hands-on development skills with deep technical empathy to support our growing cloud, embedded, and open-source integration platform.

This isn't a traditional support role. You'll be writing Java and Kotlin, shipping contributions to our open-source database source and destination connectors, digging into query plans and transaction logs, and directly shaping how customers move mission-critical data between databases, warehouses, and lakes. You'll champion the customer voice alongside our engineering and product teams every day, getting your hands dirty in the code.

What You’ll Do:

Customer Support & Technical Troubleshooting

Serve as the primary technical escalation point for database-related customer issues, responding via email, ticketing systems, and video calls with precision and clarity.
Triage and prioritize incoming issues with urgency, consistently meeting SLA targets while leveraging AI tools to work smarter and resolve issues faster.
Dig into complex issues across relational databases, data warehouses, data lakes, and cloud object storage, not just finding workarounds but partnering with Engineering to root-cause and drive real fixes.
Reproduce customer-reported bugs by inspecting connector logs, query plans, replication slots, transaction logs, sync state, and destination table state, and document findings with enough technical detail for Engineering to act on immediately.
Support customers through onboarding and troubleshooting for SSH tunnels, network configuration, database user permissions, CDC setup (WAL/binlog/redo logs), and warehouse/lake authentication.

Database Connector Development

Get hands-on with customers building and debugging integrations, helping them navigate Airbyte's database sources and destinations with confidence, from authentication and SSL/SSH setup to CDC, schema evolution, incremental cursors, and typed destination tables.
Validate database version compatibility across supported engines and releases, maintain testing environments, and reproduce customer-reported behavior on real database and warehouse instances.
Support customers writing to data warehouses (Snowflake, BigQuery, Redshift), data lakes and object storage (S3, GCS, Azure Blob, Databricks, Iceberg), and databases (Postgres, MySQL, MSSQL, ClickHouse), including schema evolution and typed-columns behavior.
Help customers running database sources (PostgreSQL, MySQL, MSSQL, Oracle, MongoDB, and more) troubleshoot replication behavior, cursor selection, full-refresh vs. incremental vs. CDC trade-offs, and sync state recovery.
Contribute directly to Airbyte's open-source database connectors and the Java/Kotlin Bulk CDK: fix bugs, improve error handling, harden schema-evolution and CDC paths, and submit pull requests to the Airbyte repository.
Review and test community contributions to database sources and destinations, helping external contributors land high-quality changes.
Stay sharp on Airbyte's connector catalog, new database and destination releases, and platform updates so your guidance is always accurate and timely.

Cross-Functional Collaboration & Enablement

Be the voice of the customer within Airbyte, working closely with Engineering and Product to surface issues, advocate for feature requests, and ensure customer pain points actually influence the database reliability and performance roadmap.
Partner with Solutions Engineering and Sales Engineering to provide white-glove technical onboarding for enterprise customers, including CDC architecture reviews, destination schema modeling, and production readiness assessments.
Train and mentor Technical Support Engineers on database connector concepts, including JDBC fundamentals, CDC patterns, schema evolution, query optimization, destination typing and normalization, and the Airbyte protocol (spec, discover, check, read, write).
Partner with Sales and Customer Success for technical conversations, onboarding, and expansion efforts, bringing the kind of product depth that helps close and retain customers.

Knowledge, Process Improvement, & AI

Create and maintain internal and external knowledge base articles, troubleshooting guides, and database connector documentation to support scalability.
Document research and troubleshooting processes,( including CDC debugging, destination schema reconciliation, and performance tuning runbooks), to aid faster ticket resolution and team knowledge sharing.
Identify AI-driven opportunities for automation and process improvements that reduce support load and improve the customer experience.
Embrace AI-assisted workflows and contribute to developing playbooks and skills that encode repeatable troubleshooting procedures, connector debugging patterns, and onboarding Runbooks, enabling the team to scale expertise through automation.
Spearhead initiatives to fill organizational or support gaps and take ownership of unique projects.

What You’ll Need:

2+ years in software engineering, data engineering, technical support, DevOps, QA, or a similar role supporting developers or technical users.
Fluency in SQL, with hands-on experience investigating query plans, isolation levels, and performance bottlenecks.
Proficiency in Java or Kotlin. You must be able to read, write, and debug JVM-based connector code. You'll be contributing to database sources and destinations, the Bulk CDK, and automation tooling.
Hands-on experience with relational databases, data warehouses, or data lakes, including concepts like CDC (Change Data Capture), schema evolution, and query optimization.
Experience with JDBC and common database drivers, and comfort debugging connection, authentication, SSL, and SSH tunnel issues.
Understanding of cloud platforms (AWS, GCP, or Azure) and data integration concepts, including ELT/ETL workflows.
Strong troubleshooting instincts, clear communication with both technical and non-technical stakeholders, and a growth mindset that keeps you improving even when things get hard.
High tolerance for ambiguity and a natural self-starter.

Nice To Have:

Experience with PostgreSQL, MySQL, MSSQL, Oracle, MongoDB, Snowflake, BigQuery, Redshift, ClickHouse, or similar relational and non-relational systems.
Experience with data lakes and open table formats (Iceberg, Delta Lake), and cloud object storage (S3, GCS, Azure Blob).
Familiarity with Airbyte's Bulk CDK or contributions to open-source database connectors.
Experience with container orchestration tools like Kubernetes or Docker and multi-tenant architectures.
Background supporting developer-facing or embedded/platform products in a B2B SaaS context.
Experience with CI/CD pipelines and GitHub-based open-source workflows.
Experience with AI-assisted development tools and building automated playbooks or Runbooks.

Location:

Remote in Canada (Pacific, Mountain, Central timezones)

Why You'll Love Working at Airbyte:

At Airbyte, we believe great work happens when people feel supported, trusted, and empowered to grow. Our market-leading Total Rewards package is designed to help you thrive professionally and personally. Our benefits and perks include:

Flexible PTO with a culture that encourages at least 25 days off annually, and public holidays in line with provincial employment standards
Comprehensive health coverage – extended health benefits on top of provincial public healthcare
Virtual healthcare – access to doctors and other care providers online, so you can get care without waiting
Retirement savings – a group retirement savings plan to help you build for the future
Statutory protections – Canada/Québec Pension Plan, Employment Insurance and workers' compensation coverage
Professional development budget, conference sponsorship, and book reimbursement

If you find this role exciting, we encourage you to apply even if you think you don’t meet all of the requirements!

We are not accepting agency submissions or recruiting firm support for this role. Unsolicited resumes will not be considered.

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More about this job

Responsibilities

You will serve as the primary technical escalation point for database-related issues, troubleshooting complex replication and integration problems. Additionally, you will contribute directly to open-source database connectors and collaborate with engineering teams to drive product improvements.

Requirements

Candidates must have at least 2 years of experience in software or data engineering and possess proficiency in Java or Kotlin. Strong SQL skills and hands-on experience with database technologies like CDC and JDBC are essential for this role.

Skills

Java
Kotlin
SQL
Database troubleshooting
CDC
Data integration
JDBC
Query optimization
Schema evolution
Technical support
Cloud platforms
ELT/ETL
API
Debugging
Communication
Problem solving

Benefits

Flexible PTO
Health coverage
Virtual healthcare
Retirement savings
Professional development budget
Conference sponsorship
Book reimbursement

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Java
Kotlin
SQL
PostgreSQL
MySQL
CDC
JDBC
Data integration
Airbyte
Cloud
AWS
GCP
Azure
Data warehouse
Data lake
Kubernetes
Docker
CI/CD
GitHub
Open source
Troubleshooting
Replication
Schema evolution
B2B SaaS
Technical support
Automation
Query plans
SSH
SSL
JVM

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