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Added 1 hour ago
EI
Accountant (ECH-ON)
Echelon Insurance
Mississauga, ON
- Contract
Incredible rewards, travel incentives, and product and service discounts,
Added 1 hour ago
CC
Accountant (ECH-ON)
CAA Club Group
Mississauga, ON
- Contract
Incredible rewards, travel incentives, and product and service discounts,
Added 4 hours ago
PP
Licensed Practical Nurse (LPN) 0.7 Day Temporary
Park Place Seniors Living
AB
- Part-time
…of team members and the organization in providing improved customer service for Residents and families. The LPN is responsible and accountable for his/her nursing practice defined by the…
Added 6 hours ago
J
Personal Lines Account Manager
JobsMedia.io
Toronto, ON
- Internship
We are seeking a Personal Lines Account Manager who excels in providing comprehensive client service. In this role, you will manage a portfolio of accounts and support clients with their…
Added 8 hours ago
SD
Bilingual Supervisor, Patient Care (Oncology)
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
…reimbursement, and enhancing patient compliance. We deliver superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for…
Added 8 hours ago
SD
Patient Care Specialist
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
delivered effectively with the highest quality customer service. This colleague is action oriented,
Added 9 hours ago
K
Security Site Supervisor - Retail - Full time
Kandor
Toronto, ON
- Full-time
Serves the property and client through excellent customer service skills
Added 9 hours ago
CI
Claims Representative
Cowan Insurance Group
Hamilton, ON · Brantford, ON · Cambridge, ON
- Full-time
…knowledgeable in the insurance industry with policies, products and customer service, we’d love to hear from…
Added 9 hours ago
CI
Claims Specialist
Cowan Insurance Group
Hamilton, ON · Brantford, ON · Cambridge, ON
- Full-time
This role is reporting to the Manager, Claims. In this role, you will guide clients through the claims process, advocate on their behalf, and work closely with insurers, adjusters and other…
Added 12 hours ago
SD
Nurse Case Manager
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
Respect confidentiality, advocate for patients/families to facilitate positive outcomes, and ensure that ethical issues are identified and resolved according to the Canadian Nurses…
Added 12 hours ago
SD
Patient Care Specialist
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
…support program. The PCS is responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service. This colleague is action…
Added 12 hours ago
SD
Senior Product Manager
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
Champion Agile and Product Management best practices while acting as a strong advocate for the customer throughout the product lifecycle.
Added 12 hours ago
M
Software Engineer II
Marqeta
Remote, Canada
- Full-time
- Remote
Ask questions and proactively identify and advocate for ways to improve the current state of projects and processes
Added 13 hours ago
SD
Nurse Practitioner
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
Engage in service/program development of the clinical telemedicine program, including liaising with healthcare providers and patients, and being a champion and advocate for the program.
Added 13 hours ago
SD
Nurse Case Manager
Shoppers Drug Mart Specialty Health Network
Burnaby, BC
- Full-time
Respect confidentiality, advocate for patients/families to facilitate positive outcomes, and ensure that ethical issues are identified and resolved according to the Canadian Nurses…
Added 13 hours ago
SD
Nurse Practitioner
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
Engage in service/program development of the clinical telemedicine program, including liaising with healthcare providers and patients, and being a champion and advocate for the program.
Added 13 hours ago
SD
Nurse Practitioner
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
Engage in service/program development of the clinical telemedicine program, including liaising with healthcare providers and patients, and being a champion and advocate for the program.
Added 13 hours ago
LD
Product Designer
Loblaw Digital
Toronto, ON
- Full-time
You’ll partner closely with Product, Engineering, Research, Content Design, Data, and Operational teams to understand customer and colleague needs, uncover opportunities, and navigate…
Added 1 day ago
CC
Bilingual Human Resources Generalist (contract)
Canadian Cancer Society
Ottawa, ON · Montreal, QC · Quebec, QC · Vancouver, BC · Halifax, NS · St. John's, NL
- $68,000 to $75,000 CAD / year
- Full-time
- Temporary
…caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a society to take on cancer – and the Canadian Cancer…
Added 1 day ago
Client Services Coordinator
Canadian Cancer Society
Montreal, QC
Provide a high level of customer service within the context of the program delivery model
Added 1 day ago
CC
Senior Manager, Salesforce Platform Architecture & Development
Canadian Cancer Society
Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Prince George, BC · Vancouver, BC · Kelowna, BC · Halifax, NS · St. John's, NL · Calgary, AB
- Full-time
…caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a society to take on cancer – and the Canadian Cancer…
Added 1 day ago
Coordinator, Client Services - Casual
Canadian Cancer Society
Prince George, BC
Provide a high level of customer service within the context of the program delivery model
Added 1 day ago
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Customer Support Developer (Databases)
Airbyte
Remote, Canada
- $101,000 to $110,000 CAD / year
- Full-time
- Remote
Be the voice of the customer within Airbyte, working closely with Engineering and Product to surface issues, advocate for feature requests, and ensure customer pain points actually…
Added 1 day ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Fort Saskatchewan, AB
Deliver superior customer service that promotes client retention
Added 1 day ago
E
Director of Care (DOC) - Full Time (FT) - Vulcan
Extendicare
Vulcan, AB
- Full-time
Customer Service - By employing the customer service mindset, accept and respond to feedback (complaints, recognition or suggestions) from residents, families, vendors and team members with…

Airbyte

Customer Support Developer (Databases)

Remote, Canada

Remote

$101,000 to $110,000 CAD / year · Full-time

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Job details

Pay: $101,000 to $110,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 8, 2026

Original job description

Airbyte is the data and action layer for AI agents. We give agents fast, accurate, authenticated access to business data across hundreds of sources, so they can discover the entities that matter, reason over real-time context, and take action in the systems they read from, not just observe them.

We started as the open-source standard for data movement and proved the economics of data integration at scale: hundreds of connectors, thousands of companies, and, since 2020, have raised $181M from leading investors including Benchmark, Accel, Altimeter, Coatue, and Y Combinator. As our CEO Michel Tricot puts it, "the last ten years were all about structured data. The future is all about context." We're now building that context infrastructure for production-grade agents on the same open foundation, as agents become the primary consumers of enterprise data.

Our mission is unchanged: make data available and actionable to everyone, everywhere. That everyone now includes AI agents.

The Role:

Are you the kind of developer who gets a rush from cracking a gnarly replication bug, an issue with CDC implementation, or a query that hangs with no obvious reason? Do you thrive at the intersection of writing code and helping customers succeed? As a Customer Support Developer (Databases) at Airbyte, you'll combine hands-on development skills with deep technical empathy to support our growing cloud, embedded, and open-source integration platform.

This isn't a traditional support role. You'll be writing Java and Kotlin, shipping contributions to our open-source database source and destination connectors, digging into query plans and transaction logs, and directly shaping how customers move mission-critical data between databases, warehouses, and lakes. You'll champion the customer voice alongside our engineering and product teams every day, getting your hands dirty in the code.

What You’ll Do:

Customer Support & Technical Troubleshooting

Serve as the primary technical escalation point for database-related customer issues, responding via email, ticketing systems, and video calls with precision and clarity.
Triage and prioritize incoming issues with urgency, consistently meeting SLA targets while leveraging AI tools to work smarter and resolve issues faster.
Dig into complex issues across relational databases, data warehouses, data lakes, and cloud object storage, not just finding workarounds but partnering with Engineering to root-cause and drive real fixes.
Reproduce customer-reported bugs by inspecting connector logs, query plans, replication slots, transaction logs, sync state, and destination table state, and document findings with enough technical detail for Engineering to act on immediately.
Support customers through onboarding and troubleshooting for SSH tunnels, network configuration, database user permissions, CDC setup (WAL/binlog/redo logs), and warehouse/lake authentication.

Database Connector Development

Get hands-on with customers building and debugging integrations, helping them navigate Airbyte's database sources and destinations with confidence, from authentication and SSL/SSH setup to CDC, schema evolution, incremental cursors, and typed destination tables.
Validate database version compatibility across supported engines and releases, maintain testing environments, and reproduce customer-reported behavior on real database and warehouse instances.
Support customers writing to data warehouses (Snowflake, BigQuery, Redshift), data lakes and object storage (S3, GCS, Azure Blob, Databricks, Iceberg), and databases (Postgres, MySQL, MSSQL, ClickHouse), including schema evolution and typed-columns behavior.
Help customers running database sources (PostgreSQL, MySQL, MSSQL, Oracle, MongoDB, and more) troubleshoot replication behavior, cursor selection, full-refresh vs. incremental vs. CDC trade-offs, and sync state recovery.
Contribute directly to Airbyte's open-source database connectors and the Java/Kotlin Bulk CDK: fix bugs, improve error handling, harden schema-evolution and CDC paths, and submit pull requests to the Airbyte repository.
Review and test community contributions to database sources and destinations, helping external contributors land high-quality changes.
Stay sharp on Airbyte's connector catalog, new database and destination releases, and platform updates so your guidance is always accurate and timely.

Cross-Functional Collaboration & Enablement

Be the voice of the customer within Airbyte, working closely with Engineering and Product to surface issues, advocate for feature requests, and ensure customer pain points actually influence the database reliability and performance roadmap.
Partner with Solutions Engineering and Sales Engineering to provide white-glove technical onboarding for enterprise customers, including CDC architecture reviews, destination schema modeling, and production readiness assessments.
Train and mentor Technical Support Engineers on database connector concepts, including JDBC fundamentals, CDC patterns, schema evolution, query optimization, destination typing and normalization, and the Airbyte protocol (spec, discover, check, read, write).
Partner with Sales and Customer Success for technical conversations, onboarding, and expansion efforts, bringing the kind of product depth that helps close and retain customers.

Knowledge, Process Improvement, & AI

Create and maintain internal and external knowledge base articles, troubleshooting guides, and database connector documentation to support scalability.
Document research and troubleshooting processes,( including CDC debugging, destination schema reconciliation, and performance tuning runbooks), to aid faster ticket resolution and team knowledge sharing.
Identify AI-driven opportunities for automation and process improvements that reduce support load and improve the customer experience.
Embrace AI-assisted workflows and contribute to developing playbooks and skills that encode repeatable troubleshooting procedures, connector debugging patterns, and onboarding Runbooks, enabling the team to scale expertise through automation.
Spearhead initiatives to fill organizational or support gaps and take ownership of unique projects.

What You’ll Need:

2+ years in software engineering, data engineering, technical support, DevOps, QA, or a similar role supporting developers or technical users.
Fluency in SQL, with hands-on experience investigating query plans, isolation levels, and performance bottlenecks.
Proficiency in Java or Kotlin. You must be able to read, write, and debug JVM-based connector code. You'll be contributing to database sources and destinations, the Bulk CDK, and automation tooling.
Hands-on experience with relational databases, data warehouses, or data lakes, including concepts like CDC (Change Data Capture), schema evolution, and query optimization.
Experience with JDBC and common database drivers, and comfort debugging connection, authentication, SSL, and SSH tunnel issues.
Understanding of cloud platforms (AWS, GCP, or Azure) and data integration concepts, including ELT/ETL workflows.
Strong troubleshooting instincts, clear communication with both technical and non-technical stakeholders, and a growth mindset that keeps you improving even when things get hard.
High tolerance for ambiguity and a natural self-starter.

Nice To Have:

Experience with PostgreSQL, MySQL, MSSQL, Oracle, MongoDB, Snowflake, BigQuery, Redshift, ClickHouse, or similar relational and non-relational systems.
Experience with data lakes and open table formats (Iceberg, Delta Lake), and cloud object storage (S3, GCS, Azure Blob).
Familiarity with Airbyte's Bulk CDK or contributions to open-source database connectors.
Experience with container orchestration tools like Kubernetes or Docker and multi-tenant architectures.
Background supporting developer-facing or embedded/platform products in a B2B SaaS context.
Experience with CI/CD pipelines and GitHub-based open-source workflows.
Experience with AI-assisted development tools and building automated playbooks or Runbooks.

Location:

Remote in Canada (Pacific, Mountain, Central timezones)

Why You'll Love Working at Airbyte:

At Airbyte, we believe great work happens when people feel supported, trusted, and empowered to grow. Our market-leading Total Rewards package is designed to help you thrive professionally and personally. Our benefits and perks include:

Flexible PTO with a culture that encourages at least 25 days off annually, and public holidays in line with provincial employment standards
Comprehensive health coverage – extended health benefits on top of provincial public healthcare
Virtual healthcare – access to doctors and other care providers online, so you can get care without waiting
Retirement savings – a group retirement savings plan to help you build for the future
Statutory protections – Canada/Québec Pension Plan, Employment Insurance and workers' compensation coverage
Professional development budget, conference sponsorship, and book reimbursement

If you find this role exciting, we encourage you to apply even if you think you don’t meet all of the requirements!

We are not accepting agency submissions or recruiting firm support for this role. Unsolicited resumes will not be considered.

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More about this job

Responsibilities

You will serve as the primary technical escalation point for database-related issues, troubleshooting complex replication and integration problems. Additionally, you will contribute directly to open-source database connectors and collaborate with engineering teams to drive product improvements.

Requirements

Candidates must have at least 2 years of experience in software or data engineering and possess proficiency in Java or Kotlin. Strong SQL skills and hands-on experience with database technologies like CDC and JDBC are essential for this role.

Skills

Java
Kotlin
SQL
Database troubleshooting
CDC
Data integration
JDBC
Query optimization
Schema evolution
Technical support
Cloud platforms
ELT/ETL
API
Debugging
Communication
Problem solving

Benefits

Flexible PTO
Health coverage
Virtual healthcare
Retirement savings
Professional development budget
Conference sponsorship
Book reimbursement

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Java
Kotlin
SQL
PostgreSQL
MySQL
CDC
JDBC
Data integration
Airbyte
Cloud
AWS
GCP
Azure
Data warehouse
Data lake
Kubernetes
Docker
CI/CD
GitHub
Open source
Troubleshooting
Replication
Schema evolution
B2B SaaS
Technical support
Automation
Query plans
SSH
SSL
JVM

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