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Added 25 mins ago
VP
Technical Sales Manager - HRSG
Verto People
AB · Edmonton, AB
- $110,000 to $130,000 CAD / year
- Full-time
Technical Sales Manager / Sales Engineer / Technical Sales Engineer
Added 25 mins ago
BC
Manager, Research & Development (R&D) Flatbreads and Breakfast
Bimbo Canada
Toronto, ON · Etobicoke, ON
- Full-time
Working closely with Commercial, Marketing, Operations, Quality, Regulatory, Engineering, Finance, Sales, and Supply Chain partners, the Manager develops practical, scalable solutions that…
Added 25 mins ago
BC
Manager, Research & Development (R&D) Flatbreads and Breakfast
Bimbo Canada
Mount Hope, ON
- Full-time
Working closely with Commercial, Marketing, Operations, Quality, Regulatory, Engineering, Finance, Sales, and Supply Chain partners, the Manager develops practical, scalable solutions that…
Added 55 mins ago
KG
Manager Project Managment
KION Group
Mississauga, ON
- Full-time
Ensure effective transition from Sales to Operations, including pre-contract support, estimating input, and leadership of project kickoff processes.
Added 55 mins ago
FM
AI Strategy Intern
Ford Motor Company
Oakville, ON
- Part-time
…operationalizing AI at scale, working directly with the AI Strategy Manager on high-visibility initiatives that touch corporate operations, dealer enablement, and customer…
Added 56 mins ago
V|
Proposal Procurement Lead (North America)
Veolia | Water Tech
Oakville, ON
- Full-time
The Proposal Procurement Lead (PPL) is responsible for determining current and expected material costs and engineering budgets for Veolia Water Technologies-supplied equipment during the…
Added 1 hour ago
Director, CX Business Systems
Braze
Toronto, ON
…are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the…
Added 1 hour ago
Product Manager - AI Platform
Nesto Cloud
Canada
At nesto, we are building Maestro: an AI platform that makes mortgage professionals dramatically more productive across sales, underwriting, and loan servicing. This is not "AI theater" -…
Added 1 hour ago
Product Manager - AI Platform
Nesto Group(e)
Canada
At nesto, we are building Maestro: an AI platform that makes mortgage professionals dramatically more productive across sales, underwriting, and loan servicing. This is not "AI theater" -…
Added 1 hour ago
B
MDS Associate Territory Manager -British Columbia
BD
Vancouver, BC · Mississauga, ON · CAN Mississauga - Derry Road West
- $60,000 to $110,000 CAD / year
- Full-time
Reporting to the National Sales Manager, the Associate Territory Manager, Medication Delivery Solutions (MDS)- British Columbia is a hybrid sales and territory support role responsible for…
Added 1 hour ago
B
Product Manager, Pharmacy Automation (12 month contract)
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
The Pharmacy Automation Product Manager will manage the BD Parata™ vial portfolio for the Medication Management Solutions business within the Canadian healthcare space. The ideal candidate…
Added 2 hours ago
B
Junior Mechanical Designer
Berendsen
Oakville, ON
- Full-time
…can lead to a rewarding career in senior design, applications engineering and sales, product management or…
Added 2 hours ago
G
Sales Coordinator
Greatario
Woodstock, ON
- Full-time
As our Sales Coordinator, you'll work directly alongside a Regional Market Manager, playing an integral role in developing opportunities, coordinating technical solutions, and moving…
Added 2 hours ago
LA
Director of Operations
LISI AEROSPACE NORTH AMERICA
Dorval, QC
- $150,000 to $180,000 CAD / year
- Full-time
Oversees daily operations to ensure the meeting of agreed Company objectives with respect to sales, on-time delivery, EBIT, CAPEX, CIP/LEAP, Inventory Management, Safety, and Quality.
Added 2 hours ago
Cisco Partner Alliance Manager
Computacenter AG & Co. oHG
Toronto, ON · Markham/Toronto, ON
The Partner Alliance Manager will report to the and will be responsible for managing business-to-business relationship with assigned partners and vendors. Individual will manage product…
Added 3 hours ago
FH
Hotel Manager
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
As Hotel Manager, you will partner with the General Manager to lead hotel operations, develop our leaders and deliver memorable guest experiences. Your visible leadership, operational…
Added 3 hours ago
TG
Experienced LED lighting Project manager
Think Green Solutions
Cambridge, ON
- Full-time
…profitability by reducing overhead costs. We specialize in engineering and producing premium LED lighting products known for their industry-leading longevity and robust warranties. Our…
Added 3 hours ago
BE
Controller
BluMetric Environmental Inc.
Ottawa, ON
- Full-time
Manage the preparation and filing of monthly and annual sales tax remittances and coordinate corporate tax documentation with external tax consultants.
Added 4 hours ago
FH
Hotel Manager
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
As Hotel Manager, you will partner with the General Manager to lead hotel operations, develop our leaders and deliver memorable guest experiences. Your visible leadership, operational…
Added 4 hours ago
J
Major Account Manager
JobsMedia.io
Mascouche, QC
- Full-time
We are seeking an experienced Key Account Manager for a large company in the industrial sector. This individual will assume strategic responsibility for a portfolio of key accounts, with a…
Added 5 hours ago
Z
Solution Architect-Presales
Zazz
Canada
- Full-time
This is not a pure sales role. Our work is custom solutions, so the quality of the solution matters far more than a pitch. We want someone with real technical depth who enjoys clients and…
Added 6 hours ago
UH
Timber-Tech Truss LP. - Design Manager
UpSourced HR
Aldersyde, AB
- Full-time
Timber-Tech Truss is looking for an experienced Design Manager to lead and manage our design team, ensuring timely, accurate, and cost-effective design of engineered wood products (EWP) and…
Added 6 hours ago
I
Product Line Manager - Geomembrane & Specialty Market
IPG
NB · New Brunswick, Canada
- Full-time
Title: Product Manager - AgGeo & Specialty market
Added 10 hours ago
VA
PME Airport Services Fueler
Voyageur Aviation
North Bay, ON
- Full-time
…offer a full suite of specialized aviation services - from engineering and maintenance capabilities, part sales and logistics management to aircraft leasing, and contract flying…
Added 16 hours ago
MC
Manager – Banking Cloud & Platform Engineering (35857)
Myticas Consulting
Toronto, ON
- Full-time
Manager – Banking Cloud & Platform Engineering

AirMason

Enterprise Customer Success Manager

Canada

Salary range: $70,000–$115,000 CAD · Full-time

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Job details

Pay: Salary range: $70,000–$115,000 CAD
Job type: Full-time
Experience: 3+ years of experience in Customer Success, Enterprise Account Management, or a similar client-facing role
Posting language: English
Posted: Oct 19, 2026

Original job description

About AirMason

AirMason is redefining how companies build, manage, and scale their employee experience through modern, interactive handbooks and compliance-driven workflows.

Our platform combines thoughtful design, powerful automation, and AI-driven capabilities to help organizations stay compliant, communicate clearly, and create better employee experiences at scale. From fast-growing startups to complex, multi-state enterprises, AirMason enables teams to simplify compliance while delivering a polished, on-brand experience for their workforce.

As we continue to evolve our platform and expand into more intelligent, AI-powered solutions, Customer Success plays a critical role in ensuring our customers not only adopt AirMason, but also fully realize its long-term value.

About the Role

As an Enterprise Customer Success Manager, you will own the success of a portfolio of AirMason’s most strategic and complex customer accounts. You will act as a trusted advisor to enterprise stakeholders, helping customers implement, adopt, and realize measurable value from the AirMason platform.

This is an individual contributor role focused on managing customer accounts. It does not include direct reports or responsibility for managing a team. You will partner closely with Sales, Product, Design, and Engineering to support seamless implementations, drive adoption, and identify opportunities for account growth.

You will proactively guide customers toward long-term success, retention, and a strong partnership with AirMason.

Salary range: $70,000–$115,000 CAD

Key Responsibilities

Customer Success & Engagement

Act as a trusted advisor to customers, deeply understanding their goals, challenges, and evolving needs
Demonstrate strong user empathy and expertise in the lifecycle of a customer issue or request; you are able to read between the lines, identify root needs, and drive toward clear, effective resolutions
Maintain crisp, thoughtful, and detail-oriented communication across all channels (email, Slack, calls, etc.)
Proactively guide customers in adopting new features and understanding complex concepts in a simple, actionable way
Monitor customer health, engagement, and usage trends, and take proactive steps to improve adoption and satisfaction
Identify and mitigate risks early, ensuring a consistently high-quality customer experience

Post-Launch Success & Adoption

Partner with the Technical Onboarding team to ensure a smooth transition from implementation to ongoing success
Gain deep context on each customer’s implementation, goals, and configuration
Continue momentum post-launch by reinforcing training, adoption, and engagement strategies
Deliver ongoing enablement, including advanced use cases, new feature education, and optimization guidance

Renewals & Expansion

Own the enterprise renewal processes to ensure high retention across accounts
Identify expansion opportunities, including additional use cases, features, or business units
Partner with Sales on upsell and cross-sell opportunities within existing accounts
Mitigate churn risk through proactive engagement and issue resolution

Technical Coordination & Problem Solving

Triage and manage technical questions, working closely with Engineering and Product teams
Translate customer needs into clear technical requirements and actionable insights
Navigate ambiguity and complex problem-solving across technical and non-technical stakeholders

Customer Insights & Product Influence

Advocate for the customer internally by sharing feedback, trends, and feature requests
Identify recurring friction points and opportunities to improve the product or customer experience
Partner with Product to inform roadmap priorities based on enterprise needs

How You Work

You lead with empathy and curiosity, taking time to deeply understand customer needs rather than reacting at a surface level
You communicate clearly and thoughtfully, with strong attention to detail and tone
You enjoy helping others learn, and are energized by breaking down complex ideas into simple, actionable guidance
You are proactive and ownership-driven, anticipating customer needs and taking action before issues arise
You thrive in ambiguity and are comfortable navigating evolving products, priorities, and customer needs

What We’re Looking For

3+ years of experience in Customer Success, Enterprise Account Management, or a similar client-facing role
Track record of driving customer retention, adoption, and long-term account growth
Experience owning or supporting renewals and expansion conversations within a SaaS environment
Ability to quickly learn and confidently speak to AI-driven features and evolving product capabilities
Experience using customer success and support tools (e.g., Vitally, Intercom) to manage customer health, engagement, and communication
Skilled at translating customer needs into clear, actionable feedback for Product and Engineering

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More about this job

Responsibilities

Manage a portfolio of strategic enterprise accounts, guiding customers through adoption, ongoing enablement, renewals, and expansion while proactively addressing risks. Coordinate with Sales, Product, Engineering, and Technical Onboarding to resolve issues, communicate customer insights, and improve customer outcomes and the product experience.

Requirements

Requires at least three years of experience in Customer Success, enterprise account management, or a similar client-facing role, with a record of driving retention, adoption, and account growth. Candidates should have SaaS renewal and expansion experience, be able to learn AI-driven product capabilities, use customer success or support tools, and translate customer needs into actionable product and engineering feedback.

Skills

Customer Success
Enterprise Account Management
Customer Retention
Customer Adoption
Renewal Management
Account Expansion
SaaS
Customer Health Monitoring
Customer Enablement
Technical Issue Triage
Cross-Functional Collaboration
Product Feedback
Stakeholder Management
Clear Communication
Problem-Solving
AI Product Capabilities

Visa sponsorship

Not detected in the job text

Keywords

AirMason
Employee Experience
Employee Handbooks
Compliance Workflows
SaaS
Artificial Intelligence
Customer Success
Enterprise Accounts
Customer Retention
Product Adoption
Customer Health
Renewals
Upselling
Cross-Selling
Technical Onboarding
Customer Enablement
Product Feedback
Product Roadmap
Engineering Collaboration
Vitally
Intercom
Multi-State Enterprises

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