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Added 2 mins ago
Application Administrator
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Full-time
…entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a US-based subsidiary of Royal Bank of Canada, one of North…
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Full-time
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AirMason

Technical Onboarding Specialist

Canada

Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

About AirMason

AirMason is redefining how companies build, manage, and scale their employee experience through modern, interactive handbooks and compliance-driven workflows.

Our platform combines thoughtful design, powerful automation, and AI-driven capabilities to help organizations stay compliant, communicate clearly, and create better employee experiences at scale. From fast-growing startups to complex, multi-state enterprises, AirMason enables teams to simplify compliance while delivering a polished, on-brand experience for their workforce.

About the Role

We're looking for a technically capable Technical Onboarding Specialist to guide AirMason clients from kickoff through a successful handbook launch.

This role is a mix of technical implementation, project management, and client education. You'll configure accounts and access settings, coordinate HRIS and SSO setup, validate employee data, troubleshoot issues as they surface, and keep multiple implementations moving on clear timelines while coordinating handoffs across copywriting, design, compliance, integrations, and Customer Success.

The right person for this role is not just technically curious and methodical, but also organized, client-focused, and confident explaining complex systems in plain language. We're looking for someone who takes ownership of their portfolio, spots blockers before they become delays, and steadily improves the way onboarding works as we grow.

Key Responsibilities

Serve as the primary point of contact for clients throughout onboarding and implementation
Configure client accounts, employee groups, access settings, and permissions, and guide clients through the technical requirements needed to launch
Coordinate HRIS and SSO setup and testing, and help clients prepare and validate employee data prior to launch
Investigate and resolve technical issues across data, configuration, access, and integrations, escalating with clear context when needed
Manage multiple implementations simultaneously, tracking milestones, dependencies, outstanding requirements, and next steps
Coordinate handoffs between onboarding, copywriting, design, compliance, integrations, and Customer Success
Lead onboarding calls, platform walkthroughs, training sessions, and launch-readiness reviews
Maintain accurate project documentation and client records, and proactively surface blockers to clients and internal stakeholders
Identify opportunities to improve platform usability, onboarding processes, and documentation

What We're Looking For

Strong technical aptitude and the ability to learn new platforms and tools quickly
Familiarity with HRIS platforms, employee data systems, and a basic understanding of APIs, integrations, and data feeds
Comfort working with CSV files, spreadsheets, data imports, and basic data validation
Experience managing multiple projects and deadlines simultaneously
Excellent written and verbal communication, with the ability to explain technical concepts to non-technical clients clearly and confidently
A logical, methodical approach to troubleshooting and a willingness to investigate independently before escalating
Strong organization, attention to detail, and follow-through across a full portfolio of clients
Familiarity with AI tools such as Claude and ChatGPT, with the ability to use them thoughtfully to improve workflows, solve problems, and work more efficiently
Comfort working in a fast-paced, highly collaborative environment where priorities may shift

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More about this job

Responsibilities

Guide clients through onboarding and implementation, including account configuration, HRIS and SSO setup, employee data validation, troubleshooting, training, and launch readiness. Manage multiple implementations and timelines, coordinate internal team handoffs, maintain documentation, and identify improvements to onboarding and platform usability.

Requirements

Candidates should have strong technical aptitude, familiarity with HRIS and employee data systems, basic understanding of APIs and integrations, and experience working with spreadsheets, CSV files, and data imports. They should be organized, methodical troubleshooters with strong client communication and project coordination skills, and be comfortable using AI tools such as Claude and ChatGPT.

Skills

Technical Implementation
Client Onboarding
Project Management
HRIS Configuration
Single Sign-On (SSO)
Employee Data Validation
CSV Files and Spreadsheets
Data Imports
API and Integration Fundamentals
Technical Troubleshooting
Client Communication
Training and Platform Walkthroughs
Project Documentation
Process Improvement
AI Tools

Visa sponsorship

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Keywords

AirMason
Employee Handbooks
Compliance Workflows
Technical Onboarding
Implementation
HRIS
Single Sign-On (SSO)
Employee Data
APIs
Integrations
Data Feeds
CSV Files
Spreadsheets
Data Imports
Data Validation
Account Configuration
Access Settings
Permissions
Troubleshooting
Project Management
Client Education
Customer Success
Copywriting
Compliance
Claude
ChatGPT
AI Tools

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