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Added 16 mins ago
Systems Testing/QA Specialist – Senior - RQ11510
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Systems Testing/QA Specialist – Senior to support the Ministry of Public and Business Service Delivery and Procurement on a large-scale enterprise IT…
Added 16 mins ago
Systems Testing/QA Specialist – Senior - RQ11509
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Systems Testing/QA Specialist – Senior to support the Ministry of Public and Business Service Delivery and Procurement in an enterprise-level IT environment.…
Added 16 mins ago
Systems Testing/QA Specialist – Senior - RQ11510
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Systems Testing/QA Specialist – Senior to support the Ministry of Public and Business Service Delivery and Procurement on a large-scale enterprise IT…
Added 16 mins ago
Systems Testing/QA Specialist – Senior - RQ11510
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Systems Testing/QA Specialist – Senior to support the Ministry of Public and Business Service Delivery and Procurement on a large-scale enterprise IT…
Added 16 mins ago
Systems Testing/QA Specialist – Senior - RQ11509
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Systems Testing/QA Specialist – Senior to support the Ministry of Public and Business Service Delivery and Procurement in an enterprise-level IT environment.…
Added 16 mins ago
Systems Testing/QA Specialist – Senior - RQ11509
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Systems Testing/QA Specialist – Senior to support the Ministry of Public and Business Service Delivery and Procurement in an enterprise-level IT environment.…
Added 47 mins ago
IT Cloud Cybersecurity Specialist
Kruger Inc.
Montreal, QC
Full-time
The IT Cloud Cybersecurity Specialist defines, implements, and continuously improves security controls across Microsoft 365, Azure, identity, data protection, SaaS integrations, cloud data…
Added 1 hour ago
Software Quality Analyst – Medical Devices & SaMD
Light AI
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
This role is particularly suited to an experienced software quality analyst, software validation specialist or QA professional who understands that medical-device software testing requires…
Added 2 hours ago
Portfolio Specialist - Contracts
Sandvik
Mississauga, ON · Sudbury, ON · Lively
Full-time
Currently, we have an opening for a Portfolio Specialist - Contracts. The Portfolio Specialist plays a key role in supporting the sales and services team by owning the commercial offering…
Added 3 hours ago
Murex Integration Delivery Lead
Accenture
Toronto, ON · Montreal, QC
Full-time
You may operate as a Murex Integration Delivery Lead for defined programs or workstreams. You bring credibility with clients, platform vendors, and internal leadership, and you are…
Added 3 hours ago
Human Resources Generalist - Eurofins CDMO Alphora, Inc.
Eurofins
Mississauga, ON
Full-time
Added 3 hours ago
Senior Financial Analyst
Randstad Canada
Toronto, ON
Contract
Lead budgeting and long-term financial planning cycles across agencies and specialist business units.
Added 3 hours ago
Video & Digital Content Specialist
Langara College
Vancouver, BC
Full-time
The Video and Digital Content Specialist is responsible for planning, creating, delivering, and evaluating multi-channel digital content in support of the College’s strategic goals and…
Added 4 hours ago
Nurse, Clinical Informatics Specialist
Sanya’k̓ula
Nanaimo, BC
Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 4 hours ago
Registered Practical Nurse
Royal Victoria Regional Health Centre
Barrie, ON
Full-time
…occupational therapists, recreation therapists, elder life specialist, geriatrician, geriatric phycologist, a discharge planner, social worker, a respiratory therapist, a speech language…
Added 4 hours ago
IVR Developer – Contact Centre / Toronto, ON (Hybrid) - FTE
AceStack
Toronto, ON
Full-time
We are seeking an experienced IVR Developer / Contact Centre Technology Specialist with 10+ years of experience across enterprise contact centre environments and at least 5 years of…
Added 4 hours ago
Senior ServiceNow Developer
Symbiotic Digital
ON · Cornwall East, Ontario
Contract
HTML, CSS, AngularJS, REST/SOAP APIs, Integration Hub, and Flow Designer.
Added 4 hours ago
Senior Test Analyst
Symbiotic Digital
ON · Central Toronto (Summerhill West / Rathnelly / South Hill / Forest Hill SE / Deer Park), Ontario
Contract
non-GUI environments, including systems integration testing, specialized
Added 4 hours ago
Global Asset Management Systems Lead
Alcoa
Montreal, QC
Full-time
As a key specialist in this space, you will support system solution strategies, integrations, real‑time data connections, system health monitoring, and the development of data‑integration…
Added 4 hours ago
Learning Ecosystem Support Specialist
Canadian Red Cross
Canada
Full-time
Reporting to the Director of Product Management, the Learning Ecosystem Support Specialist provides advanced technical support for the Canadian Red Cross Learning Ecosystem, including the…
Added 4 hours ago
Load Settlement Analyst –Specialist Level
Alberta Utilities Commission
Calgary, AB
Contract
Position: Load Settlement Analyst –Specialist Level
Added 4 hours ago
ILS (Obsolescence Specialist)
Emplo Inc.
Gatineau, QC
Full-time
…Domain Expertise in Command-and-Control software development, integration, and support…
Added 4 hours ago
Digital and Social Marketing Specialist, Aestura
AMOREPACIFIC
Toronto, ON · Greater Toronto Area, Canada
Full-time
About the RoleAmorepacific Canada is seeking a dynamic, analytical, and digitally driven Digital & Social Marketing Specialist to lead the digital ecosystem for AESTURA, Korea's No.1…
Added 5 hours ago
Sr Digital Delivery Analyst – SAP
Suncor Energy
Calgary, AB
Full-time
We are looking for a Specialist Digital Delivery Analyst – SAP to provide solution design, delivery, and support expertise across SAP applications and business processes. This role works…
Added 5 hours ago
Senior Security Systems Technician
Convergint Technologies Ltd
NB
$30 to $38 CAD / hour
…Provides performance feedback to management regarding Project Specialist I and…

AirMason

Technical Onboarding Specialist

Canada

Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

About AirMason

AirMason is redefining how companies build, manage, and scale their employee experience through modern, interactive handbooks and compliance-driven workflows.

Our platform combines thoughtful design, powerful automation, and AI-driven capabilities to help organizations stay compliant, communicate clearly, and create better employee experiences at scale. From fast-growing startups to complex, multi-state enterprises, AirMason enables teams to simplify compliance while delivering a polished, on-brand experience for their workforce.

About the Role

We're looking for a technically capable Technical Onboarding Specialist to guide AirMason clients from kickoff through a successful handbook launch.

This role is a mix of technical implementation, project management, and client education. You'll configure accounts and access settings, coordinate HRIS and SSO setup, validate employee data, troubleshoot issues as they surface, and keep multiple implementations moving on clear timelines while coordinating handoffs across copywriting, design, compliance, integrations, and Customer Success.

The right person for this role is not just technically curious and methodical, but also organized, client-focused, and confident explaining complex systems in plain language. We're looking for someone who takes ownership of their portfolio, spots blockers before they become delays, and steadily improves the way onboarding works as we grow.

Key Responsibilities

Serve as the primary point of contact for clients throughout onboarding and implementation
Configure client accounts, employee groups, access settings, and permissions, and guide clients through the technical requirements needed to launch
Coordinate HRIS and SSO setup and testing, and help clients prepare and validate employee data prior to launch
Investigate and resolve technical issues across data, configuration, access, and integrations, escalating with clear context when needed
Manage multiple implementations simultaneously, tracking milestones, dependencies, outstanding requirements, and next steps
Coordinate handoffs between onboarding, copywriting, design, compliance, integrations, and Customer Success
Lead onboarding calls, platform walkthroughs, training sessions, and launch-readiness reviews
Maintain accurate project documentation and client records, and proactively surface blockers to clients and internal stakeholders
Identify opportunities to improve platform usability, onboarding processes, and documentation

What We're Looking For

Strong technical aptitude and the ability to learn new platforms and tools quickly
Familiarity with HRIS platforms, employee data systems, and a basic understanding of APIs, integrations, and data feeds
Comfort working with CSV files, spreadsheets, data imports, and basic data validation
Experience managing multiple projects and deadlines simultaneously
Excellent written and verbal communication, with the ability to explain technical concepts to non-technical clients clearly and confidently
A logical, methodical approach to troubleshooting and a willingness to investigate independently before escalating
Strong organization, attention to detail, and follow-through across a full portfolio of clients
Familiarity with AI tools such as Claude and ChatGPT, with the ability to use them thoughtfully to improve workflows, solve problems, and work more efficiently
Comfort working in a fast-paced, highly collaborative environment where priorities may shift

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More about this job

Responsibilities

Guide clients through onboarding and implementation, including account configuration, HRIS and SSO setup, employee data validation, troubleshooting, training, and launch readiness. Manage multiple implementations and timelines, coordinate internal team handoffs, maintain documentation, and identify improvements to onboarding and platform usability.

Requirements

Candidates should have strong technical aptitude, familiarity with HRIS and employee data systems, basic understanding of APIs and integrations, and experience working with spreadsheets, CSV files, and data imports. They should be organized, methodical troubleshooters with strong client communication and project coordination skills, and be comfortable using AI tools such as Claude and ChatGPT.

Skills

Technical Implementation
Client Onboarding
Project Management
HRIS Configuration
Single Sign-On (SSO)
Employee Data Validation
CSV Files and Spreadsheets
Data Imports
API and Integration Fundamentals
Technical Troubleshooting
Client Communication
Training and Platform Walkthroughs
Project Documentation
Process Improvement
AI Tools

Visa sponsorship

Not detected in the job text

Keywords

AirMason
Employee Handbooks
Compliance Workflows
Technical Onboarding
Implementation
HRIS
Single Sign-On (SSO)
Employee Data
APIs
Integrations
Data Feeds
CSV Files
Spreadsheets
Data Imports
Data Validation
Account Configuration
Access Settings
Permissions
Troubleshooting
Project Management
Client Education
Customer Success
Copywriting
Compliance
Claude
ChatGPT
AI Tools

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