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Jobs in Canada

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Added 1 hour ago
Contracting Specialist (TruStone Financial)
THE EMPIRE LIFE INS. CO
Burnaby, BC · London, ON · Mississauga, ON
Full-time
Empire life is looking to hire a Contracting Specialist to join our team! We are actively seeking candidates to fill a current, open position.
Added 1 hour ago
Customer Experience & Booking Specialist
Canadoor Garage Doors
Barrie, ON
Full-time
Customer Experience & Booking Specialist (Full-Time)
Added 2 hours ago
Lead Change Management Specialist
RBC
Toronto, ON
Full-time
The Lead Change Management Specialist is a role within the DevOps & EA Business Office, reporting directly to the Senior Director. This role owns the full Change Management mandate for the…
Added 2 hours ago
Billing Administrator
PwC
Toronto, ON
Full-time
Set up new client job codes in the firm’s proprietary accounting software (iPower), including all associated maintenance (e.g., budget rates)
Added 3 hours ago
Marketing CRM Automation Specialist
Resolve Sleep Health
Toronto, ON
Up to $80,000 CAD / year
Full-time
We are currently seeking a Marketing Automation Specialist to join our team. This position is a hybrid role with preference to be based out of Ontario.
Added 6 hours ago
Performance Engineer - Open Source
Jobgether
Canada
Full-time
This role is designed for engineers who bring exceptional rigor and clarity to software performance, efficiency, scalability, and correctness. You will work across the software stack, from…
Added 7 hours ago
Lead AI Engineering Specialist
CGI
Toronto, ON
Full-time
We are looking for a Distinguished AI Engineering Specialist, the most senior technical individual contributor on the team. This is a Director-level role focused on technical leadership…
Added 7 hours ago
Spécialiste des intégrations Workday – Consultant
CGI
Montreal, QC
Full-time
The Workday Integrations Specialist is responsible for the design, development and maintenance of internal enterprise applications and external systems. The role provides technical…
Added 8 hours ago
Junior Digital Marketing Specialist
Longhouse Branding & Marketing
Langley (District), BC · Langley, BC
Part-time
Comfort working in tools like Google Workspace and learning new software quickly.
Added 9 hours ago
Growth Marketing Specialist
Creator
Vancouver, BC
$68,000 to $80,000 CAD / year
Full-time
The Growth Marketing Specialist will support demand generation, sales enablement, marketing performance, and day-to-day marketing operations. You will help run paid media campaigns, build…
Added 10 hours ago
Co-op/ Intern Upgrade and Migration Specialist
Kinaxis Inc.
Ottawa, ON
Internship
Coordinate change introduction on Windows based platform with exposure to Data center maintenance
Added 11 hours ago
Marketing Operations Manager
Traction Complete
Vancouver, BC
$90,000 to $110,000 CAD / year
Full-time
…plainly what is broken and what it will take to fix. You treat data quality as your…
Added 11 hours ago
Spécialiste principal.e DevOps // Senior DevOps Specialist
SSENSE
Montreal, QC
Full-time
As a Senior DevOps Specialist, your core deliverable is a reliable, scalable, and cost-efficient cloud platform spanning AWS, EKS, and SSENSE's internal developer tooling. You will apply…
Added 12 hours ago
08 - Specialist, Operations Quality
Celestica International LP
Newmarket, ON
$89,355 to $124,779 CAD / year
Knowledge of software and its uses in generating reports capturing data presenting data in an understandable format
Added 12 hours ago
Forward Deployed Engineer
Antasphere
Brussels, ON
Contract
Antasphere is an AI product studio in Brussels. Alongside our own products, we build custom software for clients: each engagement is a signed project that needs someone to own it from…
Added 12 hours ago
Microsoft 365 Collaboration & Solutions Specialist
Sky Systems, Inc. (SkySys)
Montreal, QC
Contract
The Microsoft 365 Collaboration & Solutions Specialist will support, administer, and enhance the Microsoft 365 collaboration platform while delivering business-focused solutions using…
Added 12 hours ago
Lead Engineer - Systems Dynamics
Beacon Holdings
Canada
Full-time
Beacon buys established vertical software companies and puts real engineering leadership into them. Our engineers embed in one business and own its technology.
Added 12 hours ago
Director, Payments Risk
Ignition
Remote, Canada
Full-time · Remote
Evolve our risk appetite and control frameworks; know when to tighten and when to give room based on what the data and the business need.
Added 12 hours ago
Customer Success Specialist, Entry Level
Jobright.ai
Canada
Full-time
…helps users achieve better job outcomes. The Customer Success Specialist helps customers adopt the product and realize value through onboarding, product education, customer support,…
Added 13 hours ago
Counsel, Intellectual Property
WSP in Canada
Montreal, QC
Full-time
Exposure to legal issues relating to artificial intelligence, digital technologies, software, data use, intellectual property, and innovation initiatives, with a clear interest in building…
Added 13 hours ago
Senior Talent Acquisition Specialist
Clio
Calgary, AB · Vancouver, BC · Toronto, ON
Full-time
We are looking to hire a Senior Talent Acquisition Specialist to join our Go-To-Market (GTM) and Corporate/Business (G&A) Talent Acquisition Teams. This position can sit in Remote USA or…
Added 13 hours ago
Lead Engineer - Systems Dynamics
Beacon Software
Remote, Canada
Full-time · Remote
Beacon buys established vertical software companies and puts real engineering leadership into them. Our engineers embed in one business and own its technology.
Added 13 hours ago
Lead Change Management Specialist
Royal Bank of Canada
Toronto, ON
Full-time
The Lead Change Management Specialist is a role within the DevOps & EA Business Office, reporting directly to the Senior Director. This role owns the full Change Management mandate for the…
Added 13 hours ago
IT Security Assessment Specialist
Bank of Canada
Ottawa, ON
Temporary
Help strengthen the security of critical business and technology solutions. As an IT Security Assessment Specialist, you will contribute to technical vulnerability assessments across…
Added 13 hours ago
CAD Detailer & Fabrication Support Specialist
Salit Steel
Fort Erie, ON
Reporting directly to the Sales and Engineering Manager, the CAD Detailer & Fabrication Support Specialist is responsible for accurately detailing reinforcing steel (rebar) according to…

AirMason

Technical Support Specialist

Canada

Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

About AirMason

AirMason is redefining how companies build, manage, and scale their employee experience through modern, interactive handbooks and compliance-driven workflows.

Our platform combines thoughtful design, powerful automation, and AI-driven capabilities to help organizations stay compliant, communicate clearly, and create better employee experiences at scale. From fast-growing startups to complex, multi-state enterprises, AirMason enables teams to simplify compliance while delivering a polished, on-brand experience for their workforce.

About the Role

We're looking for a Technical Support Specialist to help diagnose and resolve platform issues and keep AirMason clients unblocked.

This role is a mix of technical troubleshooting, platform administration, and client communication. You'll investigate reported issues, dig into data files, configuration, integrations, and access problems, work alongside our engineers to get to root cause, and explain what happened to clients in language that makes sense to them. You'll also help build the documentation and internal tooling that make the next issue faster to solve.

This is an early-career role, so we care more about how you think than how long you've been doing it. The right person for this role is not just technically curious, but also patient, clear, and comfortable being the person a client hears from when something isn't working. If you like taking systems apart to understand them and you can write a clear explanation of what you found, we want to talk to you.

Key Responsibilities

Investigate and resolve client-reported technical issues through Intercom, escalating to engineering with clear context when needed
Troubleshoot employee data, account configuration, access, SSO, and integration issues
Review data files for accuracy, completeness, and formatting problems, and help clients correct them
Reproduce reported bugs, document the steps and conditions involved, and file clear tickets for the engineering team
Partner with engineers and cross-functional teammates to diagnose root causes and confirm fixes
Write and maintain knowledge base articles, troubleshooting guides, and internal runbooks
Test handbook previews and platform releases, flag quality issues, and capture product feedback and edge cases
Communicate directly with clients on technical issues, including status updates and clear explanations of resolutions
Identify recurring issues and help drive fixes, automation, or documentation that prevents them from coming back

What We're Looking For

A technical or engineering background, whether from a degree, a bootcamp, self-teaching, internships, or personal projects
Comfort reading and writing basic code or scripts, and a working understanding of how web applications, APIs, and data flow between systems
Familiarity with CSV files, spreadsheets, data validation, and spotting inconsistencies in a data set
A logical, methodical approach to troubleshooting, and the persistence to investigate independently before escalating
Strong written communication, with the ability to explain technical concepts to non-technical clients clearly and without jargon
Genuine curiosity about how systems work, and comfort with problems that are unfamiliar or not fully defined
Strong organization, attention to detail, and follow-through on open issues
Familiarity with AI tools such as Claude and ChatGPT, with the ability to use them thoughtfully to improve workflows, solve problems, and work more efficiently
Comfort working in a fast-paced, highly collaborative environment where priorities may shift

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More about this job

Responsibilities

Investigate and resolve client-reported platform issues involving data, configuration, access, SSO, and integrations, escalating well-documented bugs to engineering and communicating progress and resolutions to clients. Create and maintain support documentation, test previews and releases, and identify recurring issues that can be prevented through fixes, automation, or improved guidance.

Requirements

Candidates should have a technical or engineering background and be comfortable with basic code or scripts, web applications, APIs, and data validation using CSV files and spreadsheets. They should be methodical, persistent, organized, and able to explain technical issues clearly to non-technical clients, with familiarity using AI tools such as Claude and ChatGPT.

Skills

Technical Troubleshooting
Client Communication
Basic Coding And Scripting
Web Applications
APIs
Data Validation
CSV And Spreadsheet Analysis
SSO Troubleshooting
Integration Troubleshooting
Bug Reproduction
Root Cause Analysis
Technical Documentation
Quality Testing
Attention To Detail
AI Tool Proficiency

Visa sponsorship

Not detected in the job text

Keywords

Intercom
Claude
ChatGPT
AI Tools
Technical Support
Platform Administration
Technical Troubleshooting
Employee Data
CSV Files
Spreadsheets
Data Validation
Web Applications
APIs
Data Flows
SSO
Integrations
Bug Reproduction
Root Cause Analysis
Engineering Escalation
Knowledge Base
Troubleshooting Guides
Internal Runbooks
Quality Testing
Handbook Previews
Compliance Workflows
Employee Experience

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