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Added 5 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
NT · Northwest Territories, Canada
Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 20 mins ago
Specialist, Procurement Intel CSO Projects
Hays
Toronto, ON
$100,000 to $110,000 CAD / year
Full-time
Our client is a global mining company dedicated to safely producing nickel, copper, cobalt, and platinum group metals - critical resources powering the world’s energy transition.
Added 20 mins ago
Service Coordinator, 12-month term
People Corporation
Winnipeg, MB
Full-time
Working closely with Account Managers, plan administrators, insurance carriers, and service providers, the incumbent will help coordinate plan administration activities, resolve member…
Added 21 mins ago
Estates Specialist, Operations
Olympia Financial Group Inc
Calgary, AB
Full-time
The Estates Specialist is a proactive self-starter, and subject matter expert on team policies, procedures, service standards, and task prioritization. A quality communicator who…
Added 21 mins ago
Healthcare & Professional Specialist - Montreal
Scotiabank
Montreal, QC
As the Healthcare & Professional (HCP) Specialist, you will be part of a national team responsible for leveraging their expertise for the profitable growth of new high value customers,…
Added 36 mins ago
Spécialiste Support & Distribution / Support & Distribution Specialist
LANDR
Montreal, QC
Full-time · Temporary
LANDR recherche un(e) Spécialiste Support et Distribution afin d'offrir un soutien de haute qualité à nos artistes et à notre communauté tout au long du processus de distribution musicale.…
Added 36 mins ago
Quality & Compliance Specialist
NA Freight Forwarding Inc
Barrie, ON
$63,000 to $72,000 CAD / year
Full-time
The Quality & Compliance Specialist is responsible for managing and administering the company’s compliance programs, including ISO 9001:2015, Good Distribution Practices and CTPAT/PIP.…
Added 36 mins ago
Concurrent Disorder Specialist
Canadian Mental Health Association Toronto Branch
Toronto, ON
$32.3 to $35.39 CAD / hour
Full-time · Contract
Concurrent Disorder Specialist – Mental Health & Justice Case Management - Full-Time Contract (6 Months)
Added 50 mins ago
Parajuriste spécialiste, Activités de gestion juridique – Assurance
Borden Ladner Gervais LLP (BLG)
Montreal, QC
Full-time
The Paralegal/Specialist, Legal Operations - Insurance is a key member of BLG's Disputes Group, providing substantive legal and operational support across complex insurance matters.
Added 50 mins ago
Intermediate Mechanical Engineer– HVAC / Building Services P.Eng
RecruitPod Canada Inc.
Vancouver, BC
Full-time
…requirements of the projects. Provides exceptional customer service and coordination assistance with internal and external project partners (consultants, contractors,…
Added 52 mins ago
Mortgage Specialist
BMO
Abbotsford, BC
Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 1 hour ago
Financial Solutions Specialist - Willoughby Branch
Beem Credit Union
Langley (District), BC · Langley, BC
Full-time
…financial partner that offers both digital ease and people-first…
Added 1 hour ago
Quality & Compliance Specialist
North American Freight Group Inc
Barrie, ON
Full-time
The Quality & Compliance Specialist is responsible for managing and administering the company’s compliance programs, including ISO 9001:2015, Good Distribution Practices and CTPAT/PIP.…
Added 1 hour ago
Custody Operations Analyst
Butterfield Group
Moncton, NB
Full-time
Butterfield Support Services (Halifax) Limited provides centralized shared services and support to the Butterfield Group in the areas of Finance and Accounting, Human Resources, Information…
Added 1 hour ago
Audiologist/Hearing Instrument Specialist - Kingston, NS (18 month contract)
Demant Group
Kingston, NS
We offer a client-centered care environment with access to the latest in advanced hearing technology. If you’re passionate about using your skills to positively impact others, HearingLife…
Added 1 hour ago
Audiologist/Hearing Instrument Specialist - Windsor (12-18 month contract)
Demant Group
Windsor, ON
We offer a client-centered care environment with access to the latest in advanced hearing technology. If you’re passionate about using your skills to positively impact others, HearingLife…
Added 1 hour ago
Key Account Specialist
DSV
Milton, ON
The Account Analyst, Key Account Specialist is responsible for managing and developing the assigned Key Account(s) for the branch as well as meeting the objectives of growth and…
Added 2 hours ago
Talent Acquisition Specialist
Wellington-Altus
Winnipeg, MB
Full-time
Reporting to the Manager, Talent Acquisition as part of the Human Resources team, the Talent Acquisition Specialist will directly support the planning and implementation of the company’s…
Added 2 hours ago
Account specialist, High Value at Risk (HVAR)
BMO
NU · Nunavut, Canada
Part-time
…Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives.…
Added 2 hours ago
Marketing Operations Specialist
Sensei Marketing
Toronto, ON
Full-time
Support the preparation of business review decks and client reporting packages
Added 2 hours ago
Inside Sales Specialist
Volvo Financial Services
Mississauga, ON
$70,000 to $85,000 CAD / year
Full-time
In the temporary absence (vacation, illness, etc.) of a DFM, the Inside Sales Specialist will manage the territory for customer and dealer service requests. Occasional territory and dealer…
Added 2 hours ago
Parajuriste spécialiste, Activités de gestion juridique – Assurance | Paralegal/Specialist, Legal Operations - Insurance
Borden Ladner Gervais LLP (BLG)
Montreal, QC
Full-time
The Paralegal/Specialist, Legal Operations - Insurance is a key member of BLG's Disputes Group, providing substantive legal and operational support across complex insurance matters.
Added 2 hours ago
Client Service Specialist, Commercial Banking - Calgary
Scotiabank
AB · Calgary, AB
The Client Service Specialist (CSS) provides Relationship Managers with the support needed to seamlessly service new and existing clients across Commercial Banking Distribution. Acting as a…
Added 2 hours ago
Senior Proposal Specialist
HDR
Victoria, BC
Full-time
At HDR, our employee‑ownership model shapes everything we do, including how we support and care for our people. Our diverse service lines, including Water, Architecture, Building…
Added 2 hours ago
Senior Proposal Specialist
HDR
Richmond Hill, ON
Full-time
At HDR, our employee‑ownership model shapes everything we do, including how we support and care for our people. Our diverse service lines, including Water, Architecture, Building…

AirMason

Technical Support Specialist

Canada

Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

About AirMason

AirMason is redefining how companies build, manage, and scale their employee experience through modern, interactive handbooks and compliance-driven workflows.

Our platform combines thoughtful design, powerful automation, and AI-driven capabilities to help organizations stay compliant, communicate clearly, and create better employee experiences at scale. From fast-growing startups to complex, multi-state enterprises, AirMason enables teams to simplify compliance while delivering a polished, on-brand experience for their workforce.

About the Role

We're looking for a Technical Support Specialist to help diagnose and resolve platform issues and keep AirMason clients unblocked.

This role is a mix of technical troubleshooting, platform administration, and client communication. You'll investigate reported issues, dig into data files, configuration, integrations, and access problems, work alongside our engineers to get to root cause, and explain what happened to clients in language that makes sense to them. You'll also help build the documentation and internal tooling that make the next issue faster to solve.

This is an early-career role, so we care more about how you think than how long you've been doing it. The right person for this role is not just technically curious, but also patient, clear, and comfortable being the person a client hears from when something isn't working. If you like taking systems apart to understand them and you can write a clear explanation of what you found, we want to talk to you.

Key Responsibilities

Investigate and resolve client-reported technical issues through Intercom, escalating to engineering with clear context when needed
Troubleshoot employee data, account configuration, access, SSO, and integration issues
Review data files for accuracy, completeness, and formatting problems, and help clients correct them
Reproduce reported bugs, document the steps and conditions involved, and file clear tickets for the engineering team
Partner with engineers and cross-functional teammates to diagnose root causes and confirm fixes
Write and maintain knowledge base articles, troubleshooting guides, and internal runbooks
Test handbook previews and platform releases, flag quality issues, and capture product feedback and edge cases
Communicate directly with clients on technical issues, including status updates and clear explanations of resolutions
Identify recurring issues and help drive fixes, automation, or documentation that prevents them from coming back

What We're Looking For

A technical or engineering background, whether from a degree, a bootcamp, self-teaching, internships, or personal projects
Comfort reading and writing basic code or scripts, and a working understanding of how web applications, APIs, and data flow between systems
Familiarity with CSV files, spreadsheets, data validation, and spotting inconsistencies in a data set
A logical, methodical approach to troubleshooting, and the persistence to investigate independently before escalating
Strong written communication, with the ability to explain technical concepts to non-technical clients clearly and without jargon
Genuine curiosity about how systems work, and comfort with problems that are unfamiliar or not fully defined
Strong organization, attention to detail, and follow-through on open issues
Familiarity with AI tools such as Claude and ChatGPT, with the ability to use them thoughtfully to improve workflows, solve problems, and work more efficiently
Comfort working in a fast-paced, highly collaborative environment where priorities may shift

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More about this job

Responsibilities

Investigate and resolve client-reported platform issues involving data, configuration, access, SSO, and integrations, escalating well-documented bugs to engineering and communicating progress and resolutions to clients. Create and maintain support documentation, test previews and releases, and identify recurring issues that can be prevented through fixes, automation, or improved guidance.

Requirements

Candidates should have a technical or engineering background and be comfortable with basic code or scripts, web applications, APIs, and data validation using CSV files and spreadsheets. They should be methodical, persistent, organized, and able to explain technical issues clearly to non-technical clients, with familiarity using AI tools such as Claude and ChatGPT.

Skills

Technical Troubleshooting
Client Communication
Basic Coding And Scripting
Web Applications
APIs
Data Validation
CSV And Spreadsheet Analysis
SSO Troubleshooting
Integration Troubleshooting
Bug Reproduction
Root Cause Analysis
Technical Documentation
Quality Testing
Attention To Detail
AI Tool Proficiency

Visa sponsorship

Not detected in the job text

Keywords

Intercom
Claude
ChatGPT
AI Tools
Technical Support
Platform Administration
Technical Troubleshooting
Employee Data
CSV Files
Spreadsheets
Data Validation
Web Applications
APIs
Data Flows
SSO
Integrations
Bug Reproduction
Root Cause Analysis
Engineering Escalation
Knowledge Base
Troubleshooting Guides
Internal Runbooks
Quality Testing
Handbook Previews
Compliance Workflows
Employee Experience

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