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Added 2 mins ago
Junior Installer
Reliance Home Comfort
Edmonton, AB
We use AI‑enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.
Added 2 mins ago
BC
Manager, Research & Development (R&D) Flatbreads and Breakfast
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Toronto, ON · Etobicoke, ON
- Full-time
Working closely with Commercial, Marketing, Operations, Quality, Regulatory, Engineering, Finance, Sales, and Supply Chain partners, the Manager develops practical, scalable solutions that…
Added 2 mins ago
BC
Manager, Research & Development (R&D) Flatbreads and Breakfast
Bimbo Canada
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- Full-time
Working closely with Commercial, Marketing, Operations, Quality, Regulatory, Engineering, Finance, Sales, and Supply Chain partners, the Manager develops practical, scalable solutions that…
Added 17 mins ago
MF
Staff Software Engineer
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- Full-time
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Ottawa, ON
- Full-time
Ciena is seeking a hands-on Senior Analyst, AI Operations & Governance to support the administration, operational management, and governance of enterprise AI platforms and services. The…
Added 32 mins ago
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- Part-time
Support the AI enablement for Canadian dealerships (e.g., AI-driven customer service, sales enablement, marketing personalization tools)
Added 32 mins ago
Associate, Investment Banking, Financial Institutions Group (FIG) - Toronto, ON
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Added 32 mins ago
Manager, Performance Enablement - Global HR
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The Manager contributes to and support the development and execution of a global performance development strategy, program and processes that drive all key activities needed for a…
Added 32 mins ago
Bid Coordinator
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Track every deliverable, owner, and deadline across the bid team and contributing functions (Legal, Finance, Operations, Technical, Sales).
Added 32 mins ago
SI
Inside Sales Representative, Legacy Products
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- Full-time
Swiss Instruments Limited is seeking a customer-focused and detail-oriented Inside Sales Representative to support customers and the sales team for its legacy product lines. These products…
Added 47 mins ago
Director, CX Business Systems
Braze
Toronto, ON
…are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the…
Added 47 mins ago
AC
Principal Presales Solutions Architect
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- Full-time
Lead the technical side of opportunities from qualification to signature, alongside sales, alliances, and delivery.
Added 1 hour ago
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Implementation Lead
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Product Manager - AI Platform
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Product Manager - AI Platform
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Added 1 hour ago
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Counter Sales Associate 2
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- Full-time
Generate new and repeat sales by providing product and technical information in a timely manner.
Added 1 hour ago
A
Senior Enterprise Account Executive
Altis
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $110,000 CAD / year
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Salary: $90,000-$110,000 CAD plus sales incentives
Added 1 hour ago
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DevOps Specialist/ Open Stack Expert(System Admin)
Collabera
Montreal, QC
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Guarantee delivery and customer satisfaction: Serve as the primary technical contact. Analyze needs, validate commitments, and ensure transparent communication until project completion.…
Added 1 hour ago
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Digital Recruiter
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Calgary, AB
- $40,000 to $50,000 CAD / year
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Continued Professional Development – tailored Sales and Leadership development courses to support your career growth here at Tundra.
Added 1 hour ago
M
Senior Data Architect
Miratech
Toronto, ON · North York, ON
- Full-time
Design the Gold-layer Kimball star schema (facts, dimensions, grain, SCD Type I/II) to support sales, telephony, agent activity, and quality reporting.
Added 1 hour ago
OR
Senior Quality Control Specialist
OSL Retail Services
Mississauga, ON
- $65,000 to $75,000 CAD / year
- Full-time
…in-office role 5 days per week. This position requires strong technical product knowledge and business system/process management skills to support quality control (QC) operations in the…

AirReps

Counter Sales Associate 2

Markham, ON, L3R 8C3, Canada

Pay Range: $24.50-27.50 · Full-time

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Job details

Pay: Pay Range: $24.50-27.50
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Daikin Comfort Technologies Distribution, Inc., is seeking a professional, skilled individual for our Customer Service/Inside Sales Representative position for our Branch Operations group. The CSR/ISR sells the organization’s products and services for prospective and established customers. Whether at the counter, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process.

Why work with us?

Training programs are available to help guide team members and develop new skills
Growth Opportunities - there is immense opportunities to grow your career
You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Responsibilities may include:

Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices, and new products sales and or discounts via outbound calls and in house counter discussions. Conduct outbound calls for existing and lost customer accounts.
Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices, and new products.
Provide excellent customer service via walk-ins, phone calls and e-mails.
Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered.
Recommend alternate products based on cost, availability or specifications as needed.
Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
Generate new and repeat sales by providing product and technical information in a timely manner.
Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
Provide accurate information regarding availability of in-stock items. Conduct cycle counts as required. Replenish the showroom stock as needed.
Assist customers with warranties and returns.
Collaborate with the Branch Manager to determine the best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.
Daily processing of cash drawer, end of shift count of money. prepare deposit slip and place in safe.
Periodically reach out to customers to determine satisfaction with the organization, products, and services
Monitor competitive activity and trends within territory.
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and keep current with latest trends within the industry.
Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
Understand and follow work instructions, operating procedures, and company policies.
May travel to customer location to follow-up, make presentations or perform demonstrations.
Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift.
Perform additional tasks as assigned.

Knowledge & Skills:

Knowledge of HVAC equipment / products is preferred.
General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications.
Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email.
- Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
- Developing rapport and effective listening skills
- Phone etiquette and e-mail etiquette
- Professionalism – patience, poise, and tact
- Ability to deal with high volume customer traffic.
Effective verbal skills – must be able to explain fairly technical parts information clearly.
Written skills – must be able to effectively and timely communicate via e-mail with customers and accurately input orders.
Effective organizational skills and time management skills including ability to prioritize and multi-task.
High level of attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Ability to use good judgement and strong work ethics and integrity on the job.
Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner.
Ability to understand and follow procedures, work instructions and company policies

Experience:

5+ years of progressive sales and customer service experience preferred
5+ years in the HVAC industry preferred

Education:

High School diploma or GED equivalent, some college preferred
HVAC certification preferred

Physical Requirements/Work Environment:

Must be able to perform essential responsibilities with or without reasonable accommodations

Pay Range: $24.50-27.50

Qualified Applicants must be legally authorized for employment in Canada. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in Canada.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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More about this job

Responsibilities

The associate will manage inside sales and customer service duties, including processing orders, providing technical product information, and maintaining dealer accounts. They are also responsible for warehouse tasks, inventory cycle counts, and ensuring accurate financial processing at the sales counter.

Requirements

Candidates should have 5+ years of progressive sales and HVAC industry experience, along with strong communication and organizational skills. A high school diploma or GED is required, with preference given to those holding HVAC certifications.

Skills

Customer service
Inside sales
HVAC product knowledge
Order processing
Relationship management
Technical communication
Problem resolution
Inventory management
Forklift operation
Microsoft Office
Time management
Attention to detail
Conflict resolution
Reporting
Database applications

Benefits

Training programs
Growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Inside Sales
Customer Service
Counter Sales
Branch Operations
Inventory Management
Forklift
Order Processing
Purchase Orders
Warranty
Returns
Microsoft Outlook
Microsoft Excel
Microsoft Word
Database Applications
Technical Support
Sales Reporting
Cycle Counts
Dealer Communication
Product Launches

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