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Added 11 mins ago
B
Mortgage Specialist
BMO
Timmins, ON
- Full-time
Supports the delivery of targeted marketing programs, promotions, and other initiatives.
Added 11 mins ago
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Package Handler - Warehouse Clerk
Intelcom
Candiac, QC
- Part-time
Place packages in designated areas for the delivery or Linehaul team. (Hub and Stations)
Added 11 mins ago
Clarity Operations Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
…supporting and enhancing Canada Life's project and portfolio management tools, primarily Clarity PPM. Managing a business analyst, support analyst, and two developers, the role ensures…
Added 11 mins ago
FS
Banquet Supervisor
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
- Full-time
Establish and maintain positive, professional relationships with clients to ensure exceptional service delivery and guest satisfaction.
Added 11 mins ago
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Client Support Supervisor
Fiserv
Mississauga, ON
- Full-time
…solution-related service needs. You will help drive consistent service delivery, timely issue resolution, and a positive client experience while supporting operational performance and…
Added 11 mins ago
Product Analyst
Barracuda Networks Inc.
Ottawa, ON
Regular customer conversations, product reviews and coaching will build your capability in discovery, delivery and measurement. Ownership will expand as you demonstrate readiness, with…
Added 11 mins ago
ST
Aircraft Loads
Sapsol Technologies Inc
Toronto, ON
- Full-time
· You have more than 10 years of experience leading a team of engineers working on loads assessments, from planning and execution to risk management and project delivery
Added 11 mins ago
IS
Account Manager (America)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
…Project, Technical and Sales teams. (S)He is responsible for the management of relationships with a given client portfolio and identifies key actions to undertake to maintain the…
Added 11 mins ago
IS
Account Manager (APAC)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
…Project, Technical and Sales teams. (S)He is responsible for the management of relationships with a given client portfolio and identifies key actions to undertake to maintain the…
Added 11 mins ago
IS
Account Manager (EMEA)
Irth Solutions
Remote, Canada
- $70,000 to $75,000 CAD / year
- Full-time
- Remote
…Project, Technical and Sales teams. (S)He is responsible for the management of relationships with a given client portfolio and identifies key actions to undertake to maintain the…
Added 11 mins ago
RI
Installer
Rentokil Initial
Concord, ON
- $45,000 to $52,000 CAD / year
- Full-time
Formulate and execute work and delivery schedules for each project.
Added 11 mins ago
Designer, Project
Aecon
Toronto, ON
Reporting to the Team Lead, Design, the Designer, Project will support the design and delivery of overhead and underground electrical distribution projects by preparing technical drawings,…
Added 26 mins ago
PROJECT MANAGER 311
City of Toronto
Toronto, ON
…Business Transformation & Sustainment Unit, leads the planning, management and delivery of the CX Division's capital projects, including 311 State of Good Repair initiatives, such as those…
Added 26 mins ago
OR
Senior Specialist, Dealer Support- Bilingual
OSL Retail Services Inc
Mississauga, ON
- Other
Added 26 mins ago
Head of Web Strategy and Services
Asana
Vancouver, BC
Lead and support the web engineering and localization teams, setting technical delivery standards and ensuring international visitors receive an exceptional localized experience.
Added 26 mins ago
Events Communications Specialist
PCL Construction
Edmonton, AB
Manage event logistics, including registration, venue coordination, vendor management, budget tracking and on-site event execution.
Added 26 mins ago
YO
Graphic Designer
YMCA of Greater Toronto
Toronto, ON
- Full-time
Develop and implement design initiatives arising from the Association’s strategic plan and program delivery units.
Added 26 mins ago
SH
Bilingual Field Nurse Case Manager (Atlantic/QC) - Hybrid
Sentrex Health Solutions
Moncton, NB · Halifax, NS · Quebec, QC
- Full-time
…Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by Sentrex Health Solution. The FNCM is responsible for…
Added 26 mins ago
Principal Architect
Zafin
Toronto, ON
…product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO, an integration platform that connects data, systems, and workflows across complex enterprise…
Added 26 mins ago
Senior Analyst, Policy and Operations
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Collaborate across Data & Analytics and business teams to understand data requirements, assess delivery capacity and ensure alignment on scope, priorities and expected outcomes.
Added 26 mins ago
TS
Kettle Coordinator
The Salvation Army in Canada
Stephenville, NL
- Full-time
Orientation and performance management of kettle worker staff and/or volunteers.
Added 26 mins ago
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Driver Helper
UPS
Ottawa, ON · Kanata, ON
- Part-time
Learn and properly execute UPS package handling/delivery methods
Added 26 mins ago
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Driver Helper
UPS
Ottawa, ON · Kanata, ON
- Part-time
Learn and properly execute UPS package handling/delivery methods
Added 26 mins ago
U
Driver Helper
UPS
Ottawa, ON
- Part-time
Learn and properly execute UPS package handling/delivery methods
Added 26 mins ago
U
Driver Helper
UPS
Ottawa, ON · Kanata, ON
- Part-time
Learn and properly execute UPS package handling/delivery methods

AirReps

Customer Service Representative/ Inside Sales Representative, Level 1

Calgary, AB, T2C 5C3, Canada

Pay rate: $23.00 per hour · Full-time

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Job details

Pay: Pay rate: $23.00 per hour
Job type: Full-time
Experience: 1 – 3 years of progressive sales experience
Posting language: English
Posted: Oct 26, 2026

Original job description

The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization’s policies, procedures, practices, products and services. The CSR/Inside Sales Representative collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.

Position Responsibilities may include:

Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.

Provide excellent customer service via face to face, phone calls and e-mails.

Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.

Recommend alternate products based on cost, availability or specifications as needed.

Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.

Generate new and repeat sales by providing product and technical information in a timely manner.

Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.

Provide accurate information regarding availability of in-stock items.

Assist customers with warranties and returns.

Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.

Periodically reach out to customers to determine satisfaction with the organization, products, and services

Maintain records and prepare reports on sales activities.

Expand knowledge of HVAC products and keep current with latest trends within the industry

Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.

Understand and follow work instructions, operating procedures, and company policies.

Participate in additional projects/activities to support ongoing business needs.

Nature & Scope:

Works within well-defined instructions

Uses established procedures and works under supervision to perform assigned tasks

Work is closely supervised

Knowledge & Skills:

Knowledge of HVAC equipment/products is preferred

General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications

Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;

Positive, professional attitude, handling difficult customers with ability to diffuse negative situations

Good phone etiquette and e-mail etiquette

Ability to deal with high-volume customer traffic

Effective verbal skills – must be able to explain fairly technical parts of information clearly

Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders

Effective organizational skills and time management skills including ability to prioritize and multi-task

High level of attention to detail and accuracy

Ability to establish positive working relationships with internal and external customers and employees

Ability to use good judgment and strong work ethics and integrity on the job

Ability to understand and follow procedures, work instructions, and company policies

Competency:

Experience:

1 – 3 years of progressive sales experience

Education/Certification:

High School diploma or GED equivalent, some colleges preferred

People Management: No

Physical Requirements / Work Environment:

Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To:

Branch Manager / Supervisor, Customer Service

Pay rate: $23.00 per hour

Qualified Applicants must be legally authorized for employment in Canada. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in Canada.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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More about this job

Responsibilities

The Customer Service/Inside Sales Representative manages sales processes, including order entry, payment processing, and providing technical product information to customers. They also collaborate with management to maintain territory coverage and ensure high levels of customer satisfaction through effective problem resolution.

Requirements

Candidates should have 1-3 years of progressive sales experience and a high school diploma or GED equivalent. Proficiency in Microsoft Office and strong communication skills are required, with preference given to those with HVAC industry knowledge.

Skills

Customer service
Inside sales
Order processing
HVAC equipment knowledge
Microsoft Office
Data entry
Communication
Problem resolution
Time management
Attention to detail
Relationship management
Technical information explanation
Sales reporting
Conflict resolution
Multi-tasking

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
HVAC
Sales
Order Processing
Purchase Orders
Payment Processing
Microsoft Office
Outlook
Excel
Word
Database Applications
Relationship Management
Technical Support
Warranty
Returns
Reporting
Inventory
Distribution
Vendor Coordination

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