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Added 1 hour ago
A
Customer Service Representative/ Inside Sales Representative, Level 1
AirReps
Calgary, AB
- Full-time
The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the…
Added 2 hours ago
A
Counter Sales Associate 2
AirReps
Markham, ON
- Full-time
…professional, skilled individual for our Customer Service/Inside Sales Representative position for our Branch Operations group. The CSR/ISR sells the organization’s products and services…
Added 3 days ago
AG
Inside Sales & Channel Development Representative
Ascend Group
Mississauga, ON
- Full-time
Ascend Group is one of Ontario’s fastest-growing HVAC distributors. Headquartered in Mississauga, we serve trade customers across the province through five branches. We are now adding a…
Added 5 days ago
WG
Inventory Control Representative (Balzac, AB)
Wolseley Group
Balzac, AB
- Full-time
Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you…
Added 5 days ago
WC
Inventory Control Representative (Balzac, AB)
Wolseley Canada Inc.
Balzac, AB
- Full-time
Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you…
Added 5 days ago
ES
COUNTER SALES REPRESENTATIVE
ECCO Supply™
Terrace, BC
- Full-time
ECCO Supply™, a division of The ECCO Group™, has been a trusted provider of high-quality HVAC prefabricated sheet metal products since 1960. Our culture emphasizes leadership development,…
Added 5 days ago
BB
Site Superintendent Security
Bosch Building Technologies North America
Halifax, NS
- Full-time
Trades Qualified (electrical, low voltage, controls, HVAC)
Added 5 days ago
BB
Site Superintendent Security
Bosch Building Technologies
Halifax, NS
- $41 to $71.75 CAD / hour
- Full-time
Trades Qualified (electrical, low voltage, controls, HVAC)
Added 6 days ago
M
HVAC Branch Representative
Master
Abbotsford, BC
- Full-time
If you are someone who enjoys providing exceptional customer service, has knowledge and experience in the HVAC industry, and wants to join a dynamic and dedicated team, then Master is the…
Added 6 days ago
TS
Applied HVAC Inside Sales Representative.
TalentSphere Staffing Solutions
Surrey, BC
- Full-time
We are currently seeking an HVAC Applied Equipment Sales Representative to join their team based in Surrey. This is an outstanding opportunity for someone who enjoys solving technical…
Added 10 days ago
WC
Inside Sales Representative (Grande Prairie, AB)
Wolseley Canada Inc.
Grande Prairie, AB
- Full-time
Join the Grande Prairie location as an Inside Sales Representative, where you’ll support customers with product selection, pricing, quotations, and order processing while building strong…
Added 10 days ago
WG
Inside Sales Representative (Grande Prairie, AB)
Wolseley Group
Grande Prairie, AB
- Full-time
Join the Grande Prairie location as an Inside Sales Representative, where you’ll support customers with product selection, pricing, quotations, and order processing while building strong…
Added 10 days ago
KC
Inside Sales Representative
Kerr Controls & Kerr Smart Energy
Moncton, NB
- Full-time
…for a dynamic, dedicated, and highly motivated Inside Sales Representative working from our Moncton, NB…
Added 10 days ago
EM
Représentant.e des ventes-HVAC-Ottawa
EPM Mecanic
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
EPM Mecanic is seeking an HVAC Sales Representative to join its Ottawa team.
Added 12 days ago
JC
Equipment Sales Representative
Johnson Controls
Hamilton, ON · CAN ON Hamilton
- Full-time
The HVAC Equipment Account Executive is responsible for the sale of Johnson Controls HVAC Equipment offerings to mechanical contractors, designers, consulting engineers and owners. You will…
Added 18 days ago
V
Territory Sales Representative (Commercial & Residential) - Vancouver, BC
Victaulic
Vancouver, BC · British Columbia
- Full-time
The Territory Sales Representative will drive business growth across commercial and residential markets within the Lower Mainland and Fraser Valley. This role focuses on promoting…
Added 19 days ago
KC
Inside Sales Representative
Kerr Controls & Kerr Smart Energy
London, ON
- Full-time
…for a dynamic, dedicated, and highly motivated Inside Sales Representative working from our London, ON…
Added 19 days ago
M
HVAC Branch Representative
Master
Kelowna, BC
- Full-time
If you are someone who enjoys providing exceptional customer service, has knowledge and experience in the HVAC industry, and wants to join a dynamic and dedicated team, then Master is the…
Added 20 days ago
M
HVAC Branch Representative
Master
Fredericton, NB
- Full-time
If you are someone who enjoys providing exceptional customer service, has knowledge and experience in the HVAC industry, and wants to join a dynamic and dedicated team, then Master is the…
Added 24 days ago
KC
Inside Sales Representative
Kerr Controls & Kerr Smart Energy
Dartmouth, NS
- Full-time
…for a dynamic, dedicated, and highly motivated Inside Sales Representative working from our Dartmouth, NS…
Added 26 days ago
SS
Outside Sales Representative
Sinclair Supply
Regina, SK
- Full-time
We’re looking for an Outside Sales Representative ready to hit the road, build strong customer relationships, and bring HVAC solutions to customers across the Regina region.
Added 26 days ago
WG
Inside Sales Representative (Burnaby, BC)
Wolseley Group
Burnaby, BC
- Full-time
Join the Burnaby location as an Inside Sales Representative, where you'll provide exceptional customer service, prepare quotations, process orders, and support branch operations. We're…
Added 1 month ago
WC
Outside Sales Representative
Wolseley Canada Inc.
Red Deer, AB
- Full-time
Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you…
Added 1 month ago
WC
Inside Sales Representative (Lloydminster, AB)
Wolseley Canada Inc.
Lloydminster, AB
- Full-time
Join the Lloydminster location as an Inside Sales Representative, where you'll provide exceptional customer service, prepare quotations, process orders, and support branch operations. We're…
Added 1 month ago
WG
Inside Sales Representative (Lloydminster, AB)
Wolseley Group
Lloydminster, SK
- Full-time
Join the Lloydminster location as an Inside Sales Representative, where you'll provide exceptional customer service, prepare quotations, process orders, and support branch operations. We're…

AirReps

Customer Service Representative/ Inside Sales Representative, Level 1

Calgary, AB, T2C 5C3, Canada

Pay rate: $23.00 per hour · Full-time

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Job details

Pay: Pay rate: $23.00 per hour
Job type: Full-time
Experience: 1 – 3 years of progressive sales experience
Posting language: English
Posted: Oct 26, 2026

Original job description

The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization’s policies, procedures, practices, products and services. The CSR/Inside Sales Representative collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.

Position Responsibilities may include:

Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.

Provide excellent customer service via face to face, phone calls and e-mails.

Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.

Recommend alternate products based on cost, availability or specifications as needed.

Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.

Generate new and repeat sales by providing product and technical information in a timely manner.

Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.

Provide accurate information regarding availability of in-stock items.

Assist customers with warranties and returns.

Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.

Periodically reach out to customers to determine satisfaction with the organization, products, and services

Maintain records and prepare reports on sales activities.

Expand knowledge of HVAC products and keep current with latest trends within the industry

Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.

Understand and follow work instructions, operating procedures, and company policies.

Participate in additional projects/activities to support ongoing business needs.

Nature & Scope:

Works within well-defined instructions

Uses established procedures and works under supervision to perform assigned tasks

Work is closely supervised

Knowledge & Skills:

Knowledge of HVAC equipment/products is preferred

General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications

Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;

Positive, professional attitude, handling difficult customers with ability to diffuse negative situations

Good phone etiquette and e-mail etiquette

Ability to deal with high-volume customer traffic

Effective verbal skills – must be able to explain fairly technical parts of information clearly

Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders

Effective organizational skills and time management skills including ability to prioritize and multi-task

High level of attention to detail and accuracy

Ability to establish positive working relationships with internal and external customers and employees

Ability to use good judgment and strong work ethics and integrity on the job

Ability to understand and follow procedures, work instructions, and company policies

Competency:

Experience:

1 – 3 years of progressive sales experience

Education/Certification:

High School diploma or GED equivalent, some colleges preferred

People Management: No

Physical Requirements / Work Environment:

Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To:

Branch Manager / Supervisor, Customer Service

Pay rate: $23.00 per hour

Qualified Applicants must be legally authorized for employment in Canada. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in Canada.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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More about this job

Responsibilities

The Customer Service/Inside Sales Representative manages sales processes, including order entry, payment processing, and providing technical product information to customers. They also collaborate with management to maintain territory coverage and ensure high levels of customer satisfaction through effective problem resolution.

Requirements

Candidates should have 1-3 years of progressive sales experience and a high school diploma or GED equivalent. Proficiency in Microsoft Office and strong communication skills are required, with preference given to those with HVAC industry knowledge.

Skills

Customer service
Inside sales
Order processing
HVAC equipment knowledge
Microsoft Office
Data entry
Communication
Problem resolution
Time management
Attention to detail
Relationship management
Technical information explanation
Sales reporting
Conflict resolution
Multi-tasking

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
HVAC
Sales
Order Processing
Purchase Orders
Payment Processing
Microsoft Office
Outlook
Excel
Word
Database Applications
Relationship Management
Technical Support
Warranty
Returns
Reporting
Inventory
Distribution
Vendor Coordination

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