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Added 3 mins ago
Assistant Branch Manager
Money Mart
Parksville, BC
Assistant Branch Managers help the Branch Manager lead the day-to-day success of a Money Mart branch while staying hands-on with customer service, sales, financial service transactions,…
Added 3 mins ago
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Account Manager
Fiserv
Mississauga, ON
- Full-time
3+ years of experience in payments or financial services product knowledge and relevant standards such as PCI DSS or NACHA.
Added 3 mins ago
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Senior Product Manager, Ad Audiences
eBay
Toronto, ON
- Full-time
As the Senior Product Manager, Ad Audiences you will lead key advertising technologies within our stack and make them outstanding in delivering speed for advertisers. You will identify and…
Added 3 mins ago
Senior Financial Controller/Manager
Umicore
Markham, ON
Ensure accurate product and service costing to support business profitability.
Added 3 mins ago
Investment Analyst / Senior Investment Analyst – Private & Public Markets
Staffinity Inc
Toronto, ON · North York, Ontario
Our client is a registered Investment Fund Manager (IFM), Portfolio Manager (PM), and Exempt Market Dealer (EMD). In this role, you will lead comprehensive qualitative and quantitative due…
Added 3 mins ago
P
Store Manager
Pandora
ON · Cookstown, ON
- Full-time
The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, product whilst taking immense pride in delivering…
Added 3 mins ago
Senior Demand Planner - Service Parts
Olympus Corporation of the Americas
Richmond Hill, ON
Own demand forecasts for service parts using historical consumption, installed base, repair trends, product lifecycle status, and business inputs.
Added 3 mins ago
Client Support Manager
CMiC
Toronto, ON
As a CMiC "Client Support Manager" within our Support department, you will be the first point of contact to serve assigned clients’ technical support needs. You shall act as the liaison…
Added 4 mins ago
PA
Portfolio Manager
Purpose Advisor Solutions
Toronto, ON
- Full-time
…entrepreneur Som Seif, the company is developing a diversified product platform aimed at addressing historically underserved segments of the market. Purpose Unlimited’s businesses include…
Added 4 mins ago
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Client Support Manager
CMiC
Toronto, ON
- Full-time
As a CMiC "Client Support Manager" within our Support department, you will be the first point of contact to serve assigned clients’ technical support needs. You shall act as the liaison…
Added 4 mins ago
KH
UKG Specialist
Kensington Health
Toronto, ON
- Full-time
Partner with Project Manager, Product Manager and vendors to test system changes, coordinate rollouts, and ensure smooth implementation.
Added 4 mins ago
MG
Regional Market Development Manager (Canada)
MONAT Global
Toronto, ON
- Full-time
Job Title: Regional Market Development Manager
Added 4 mins ago
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Field Sales Representative
ALLDATA
Sherbrooke, QC
- $50,000 to $125,000 CAD / year
- Full-time
As an ALLDATA Business Solutions Manager, you will plan, execute, and manage the strategic sales activities needed to drive success within your assigned territory. You’ll work closely with…
Added 4 mins ago
A
Field Sales Representative
ALLDATA
Longueuil, QC
- $50,000 to $125,000 USD / year
- Full-time
As an ALLDATA Business Solutions Manager, you will plan, execute, and manage the strategic sales activities needed to drive success within your assigned territory. You’ll work closely with…
Added 4 mins ago
ER
Planning Scheduling Manager
Entourage Ressources Humaines - Entourage Human Resources
QC · South Shore, QC
- Full-time
We are currently recruiting for a Planning & Scheduling Manager for our client, a growing manufacturing organization. Reporting to the Director of Operations, the Planning & Scheduling…
Added 4 mins ago
OB
Purchasing Specialist
Olli Brands Inc.
Toronto, ON · Etobicoke, ON
- Full-time
The role sits in Operations, reporting to the [Operations Manager], and is a peer to the Demand Planner - the plan is theirs, the purchase order is this role’s. It works daily with…
Added 4 mins ago
OB
Demand Planner
Olli Brands Inc.
Toronto, ON · Etobicoke, ON
- Full-time
The role sits in Operations, reporting to the [Operations Manager], and drives the planning lane across six lanes - Commercial, Planning, Purchasing, Inventory Control, Production and…
Added 4 mins ago
NS
Trade Development and Analytics Manager
Nextleaf Solutions (CSE:OILS) (OTCQB:OILFF)
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
We're looking for a Manager, Trade Development & Analytics to join our Sales & Marketing team.
Added 18 mins ago
SS
Senior Business Development Manager - Airport & Airline Lounges (NAM)
SITA Switzerland Sarl
Canada
- Full-time
The Job holder will be a experienced and commercially driven Business Development Senior Manager to accelerate the growth of CCM's premium lounge furnishings and interior solutions business…
Added 18 mins ago
Event Marketing Specialist, Contract
Volkswagen AG
ON · Pickering, ON
…engagement and elevate brand presence. Working closely with the Manager, Marketing and cross-functional teams, this role ensures every event is strategically designed, creatively developed,…
Added 18 mins ago
SI
Wellhead Assembly Technician - Fort McMurray
Stream-Flo Industries
AB · Wood Buffalo, AB
- Full-time
Reporting to the Branch Manager, the Wellhead Assembly Technician is responsible for assembly, testing and painting of wellhead equipment.
Added 18 mins ago
SI
Wellhead Assembly Technician - Lloydminster
Stream-Flo Industries
Lloydminster, SK
- Full-time
Reporting to the Branch Manager, the Wellhead Assembly Technician is responsible for assembly, testing and painting of wellhead equipment.
Added 18 mins ago
LC
Conversion Optimization Manager, Growth (Fixed Term Contract)
Lightspeed Commerce, Inc.
Remote, Canada
- $85,000 to $105,000 CAD / year
- Full-time
- Remote
As a Conversion Optimization Manager, Growth, you’ll own the conversion rate optimization strategy for Lightspeed’s marketing websites, treating our digital experience as a product. You’ll…
Added 18 mins ago
ML
Hospitality Manager
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
The Hospitality Manager is responsible for all aspects of the operation including: budgeting, financial management and weekly analysis, implementation and ongoing success of the retail…
Added 18 mins ago
CC
Assistant Store Manager
Canna Cabana
Innisfil, ON
- $21 to $23 CAD / hour
- Full-time
Our retail Assistant Store Manager (ASM) at our Innisfil, ON store is vital to delivering a distinctive shopping experience. The ASM is primarily responsible for working collaboratively…

AirReps

Customer Service Representative/ Inside Sales Representative, Level 1

Calgary, AB, T2C 5C3, Canada

Pay rate: $23.00 per hour · Full-time

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Job details

Pay: Pay rate: $23.00 per hour
Job type: Full-time
Experience: 1 – 3 years of progressive sales experience
Posting language: English
Posted: Oct 26, 2026

Original job description

The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization’s policies, procedures, practices, products and services. The CSR/Inside Sales Representative collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.

Position Responsibilities may include:

Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.

Provide excellent customer service via face to face, phone calls and e-mails.

Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.

Recommend alternate products based on cost, availability or specifications as needed.

Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.

Generate new and repeat sales by providing product and technical information in a timely manner.

Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.

Provide accurate information regarding availability of in-stock items.

Assist customers with warranties and returns.

Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.

Periodically reach out to customers to determine satisfaction with the organization, products, and services

Maintain records and prepare reports on sales activities.

Expand knowledge of HVAC products and keep current with latest trends within the industry

Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.

Understand and follow work instructions, operating procedures, and company policies.

Participate in additional projects/activities to support ongoing business needs.

Nature & Scope:

Works within well-defined instructions

Uses established procedures and works under supervision to perform assigned tasks

Work is closely supervised

Knowledge & Skills:

Knowledge of HVAC equipment/products is preferred

General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications

Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;

Positive, professional attitude, handling difficult customers with ability to diffuse negative situations

Good phone etiquette and e-mail etiquette

Ability to deal with high-volume customer traffic

Effective verbal skills – must be able to explain fairly technical parts of information clearly

Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders

Effective organizational skills and time management skills including ability to prioritize and multi-task

High level of attention to detail and accuracy

Ability to establish positive working relationships with internal and external customers and employees

Ability to use good judgment and strong work ethics and integrity on the job

Ability to understand and follow procedures, work instructions, and company policies

Competency:

Experience:

1 – 3 years of progressive sales experience

Education/Certification:

High School diploma or GED equivalent, some colleges preferred

People Management: No

Physical Requirements / Work Environment:

Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To:

Branch Manager / Supervisor, Customer Service

Pay rate: $23.00 per hour

Qualified Applicants must be legally authorized for employment in Canada. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in Canada.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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More about this job

Responsibilities

The Customer Service/Inside Sales Representative manages sales processes, including order entry, payment processing, and providing technical product information to customers. They also collaborate with management to maintain territory coverage and ensure high levels of customer satisfaction through effective problem resolution.

Requirements

Candidates should have 1-3 years of progressive sales experience and a high school diploma or GED equivalent. Proficiency in Microsoft Office and strong communication skills are required, with preference given to those with HVAC industry knowledge.

Skills

Customer service
Inside sales
Order processing
HVAC equipment knowledge
Microsoft Office
Data entry
Communication
Problem resolution
Time management
Attention to detail
Relationship management
Technical information explanation
Sales reporting
Conflict resolution
Multi-tasking

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
HVAC
Sales
Order Processing
Purchase Orders
Payment Processing
Microsoft Office
Outlook
Excel
Word
Database Applications
Relationship Management
Technical Support
Warranty
Returns
Reporting
Inventory
Distribution
Vendor Coordination

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