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Added 10 mins ago
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Customer Experience Transformation Project Manager
Agropur
Longueuil, QC · St-Hubert Campus
- Full-time
People are at the heart of our success. Our culture encourages collaboration, transparency, and accountability in order to generate value and achieve sustainable results. Being part of the…
Added 10 mins ago
Product Analyst
Barracuda Networks Inc.
Ottawa, ON
…email security easier to administer. As an Associate Product Manager you will turn customer evidence into well-defined product improvements and own a focused feature or administrator…
Added 25 mins ago
Housing Assistant (Term)
University of Toronto
Toronto, ON
…include: entering, completing and monitoring electronic work order submissions, coordinating appliance deliveries; booking elevators and meeting rooms; storage and bicycle lockers; parking…
Added 25 mins ago
LC
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Halifax, NS
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 25 mins ago
AS
Foreman - HVAC
Abbotsford School District
Abbotsford, BC
- Full-time
Under the general direction of the Manager - Mechanical, the Foreman - HVAC, provides direction and support to HVAC mechanics.
Added 25 mins ago
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Account Executive
UPS
Kitchener, ON
- Full-time
…The Account Executive will work closely with the Area Sales Manager to communicate market trends, competitive insights, and customer…
Added 25 mins ago
SM
RQ00827 – Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid – Up to 3 days onsite, subject to Hiring Manager's discretion
Added 25 mins ago
BP
Bilingual Accounts Payable Specialist
BlueSky Personnel Solutions
Toronto, ON
- $40 to $43 CAD / hour
- Temporary
Collaborating with the procurement team to resolve contract alignment and purchase order issues.
Added 25 mins ago
T&
Finance Manager, Financial Accounting & Reporting
Turner & Townsend
Toronto, ON
- Full-time
We are seeking a highly skilled & experienced Manager - Finance & Reporting to join our team in Toronto, Canada office.
Added 25 mins ago
S
Biotech Analyst - Level 2 - Bioseparations
SGS
Mississauga, ON
- Full-time
Is comfortable leading and/or participating in technical conversations with SGS clients. Inform the Department Manager and/or Group Leader/Scientific Leader, as far in advance as possible,…
Added 25 mins ago
HR
Registered Nurse, Medical Imaging
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…electronic health records, a Command Centre, computerized physician order entry, bedside computer terminals, and surgical tracking systems that keep families informed in real time. These…
Added 25 mins ago
HR
Utility Transport Aide
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…electronic health records, a Command Centre, computerized physician order entry, bedside computer terminals, and surgical tracking systems that keep families informed in real…
Added 25 mins ago
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Logistics and Compliance Analyst
Longo's
Vaughan, ON
- Full-time
Reporting to the Replenishment Manager. The Logistics & Compliance Analyst is responsible for driving supply chain performance through the integration of demand planning, advanced…
Added 25 mins ago
JC
Cash & Carry Wholesale Department Manager
JDass Corp
Mississauga, ON
- Full-time
Ensure accurate order processing, inventory forecasting, and on-time deliveries.
Added 41 mins ago
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Contract SCM Projects Contracts Advisors IIII
Petroplan
Calgary, AB
- Contract
Description: Reporting to the Manager, SCM Projects, the SCM Contracts Advisor is primarily responsible for the day-to-day post-award administration of assigned project contracts. The role…
Added 41 mins ago
TH
Associé(e) quincaillerie (temps partiel)
The Home Depot Canada
Boisbriand, QC
- Part-time
…on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their…
Added 41 mins ago
Restaurant Manager - Trenton South Onroute (Tim Hortons) (Contract)
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Quinte West, ON
Using a focused tactical approach, the ONroute Brand Manager is accountable and responsible for effectively managing the day-to-day operations of their assigned brand(s). Reporting to the…
Added 41 mins ago
PS
Administrative Assistant, National Conferences and Convention
Public Service Alliance of Canada (PSAC)
Ottawa, ON
- Full-time
Under the direction of the Manager, Convention, Conferences and Project, the Administrative Assistant – National Conferences & Conventions provides a full range of administrative support,…
Added 41 mins ago
TH
Associé(e) aux ventes, peinture (temps partiel)
The Home Depot
Saint-Jérôme, QC
- Part-time
…on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their…
Added 41 mins ago
TH
Associé(e) aux ventes, cuisines et salles de bain (temps partiel)
The Home Depot
Saint-Jérôme, QC
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…on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their…
Added 41 mins ago
TH
Associé(e) aux ventes, quincaillerie (temps partiel)
The Home Depot
Canada
- Part-time
…on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their…
Added 41 mins ago
TH
Flooring and Decor Sales Associate Part Time (COLLINGWOOD)
The Home Depot
Collingwood, ON
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…on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their…
Added 41 mins ago
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Associé(e) aux ventes, plomberie et électricité (temps partiel)
The Home Depot
Trois-Rivières, QC
- Part-time
…on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their…
Added 41 mins ago
TH
Merchandising Associate Part Time 4am-8am (CARLETON PLACE)
The Home Depot
Carleton Place, ON
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Maintain, order, and install display material/signage/brochures
Added 41 mins ago
TH
Associé(e), stationnement (temps partiel)
The Home Depot
Laval, QC
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When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.

AirReps

Customer Service Representative/ Inside Sales Representative, Level 1

Calgary, AB, T2C 5C3, Canada

Pay rate: $23.00 per hour · Full-time

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Job details

Pay: Pay rate: $23.00 per hour
Job type: Full-time
Experience: 1 – 3 years of progressive sales experience
Posting language: English
Posted: Oct 26, 2026

Original job description

The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization’s policies, procedures, practices, products and services. The CSR/Inside Sales Representative collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.

Position Responsibilities may include:

Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.

Provide excellent customer service via face to face, phone calls and e-mails.

Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.

Recommend alternate products based on cost, availability or specifications as needed.

Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.

Generate new and repeat sales by providing product and technical information in a timely manner.

Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.

Provide accurate information regarding availability of in-stock items.

Assist customers with warranties and returns.

Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.

Periodically reach out to customers to determine satisfaction with the organization, products, and services

Maintain records and prepare reports on sales activities.

Expand knowledge of HVAC products and keep current with latest trends within the industry

Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.

Understand and follow work instructions, operating procedures, and company policies.

Participate in additional projects/activities to support ongoing business needs.

Nature & Scope:

Works within well-defined instructions

Uses established procedures and works under supervision to perform assigned tasks

Work is closely supervised

Knowledge & Skills:

Knowledge of HVAC equipment/products is preferred

General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications

Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;

Positive, professional attitude, handling difficult customers with ability to diffuse negative situations

Good phone etiquette and e-mail etiquette

Ability to deal with high-volume customer traffic

Effective verbal skills – must be able to explain fairly technical parts of information clearly

Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders

Effective organizational skills and time management skills including ability to prioritize and multi-task

High level of attention to detail and accuracy

Ability to establish positive working relationships with internal and external customers and employees

Ability to use good judgment and strong work ethics and integrity on the job

Ability to understand and follow procedures, work instructions, and company policies

Competency:

Experience:

1 – 3 years of progressive sales experience

Education/Certification:

High School diploma or GED equivalent, some colleges preferred

People Management: No

Physical Requirements / Work Environment:

Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To:

Branch Manager / Supervisor, Customer Service

Pay rate: $23.00 per hour

Qualified Applicants must be legally authorized for employment in Canada. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in Canada.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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More about this job

Responsibilities

The Customer Service/Inside Sales Representative manages sales processes, including order entry, payment processing, and providing technical product information to customers. They also collaborate with management to maintain territory coverage and ensure high levels of customer satisfaction through effective problem resolution.

Requirements

Candidates should have 1-3 years of progressive sales experience and a high school diploma or GED equivalent. Proficiency in Microsoft Office and strong communication skills are required, with preference given to those with HVAC industry knowledge.

Skills

Customer service
Inside sales
Order processing
HVAC equipment knowledge
Microsoft Office
Data entry
Communication
Problem resolution
Time management
Attention to detail
Relationship management
Technical information explanation
Sales reporting
Conflict resolution
Multi-tasking

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
HVAC
Sales
Order Processing
Purchase Orders
Payment Processing
Microsoft Office
Outlook
Excel
Word
Database Applications
Relationship Management
Technical Support
Warranty
Returns
Reporting
Inventory
Distribution
Vendor Coordination

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