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Added 11 mins ago
M
Pool & Fitness Representative
Minto
Ottawa, ON
- Part-time
The Pool & Fitness Representative is responsible for the Pool & Fitness Centre (PFC) facilities and ensures that all policies, procedures, and regulations are adhered to while delivering…
Added 11 mins ago
GT
Cashier (Part-Time)
Giant Tiger
Boisbriand, QC
- Part-time
Ensures a high level of customer service at the checkouts;
Added 11 mins ago
AT
Front Desk Reception (Scarborough)
Axis Therapy & Performance
Toronto, ON · Scarborough, Ontario
- Part-time
You embody strong sales, communication and customer service skills
Added 25 mins ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Kelowna, BC
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 41 mins ago
Engineering Designer - Electrical
Systemair
Mississauga, ON
Provision of timely technical support to production, sales & service departments
Added 41 mins ago
Sales Support Coordinator
Enercare
Toronto, ON
Sales Support Coordinators are customer service specialists with a primary focus to aid in the achievement of corporate sales goals. They are responsible for partnering with field staff and…
Added 41 mins ago
TH
Merchandising Associate Part Time 4am-8am (CARLETON PLACE)
The Home Depot
Carleton Place, ON
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 41 mins ago
O
Director, Strategic Business Development & Enterprise Sales
Objectway
Toronto, ON
- Full-time
We are seeking a well-connected and entrepreneurial Director, Strategic Business Development & Enterprise Sales to lead our enterprise growth efforts in Canada.
Added 41 mins ago
CS
Inside Sales Representative
Crane Supply - Canada's Premier PVF Distributor | Premier distributeur de PVF au Canada
Moncton, NB
- Full-time
INSIDE SALES REPRESENTATIVE (GRADUATE HIRE PROGRAM)
Added 41 mins ago
TH
Merchandising Associate Part Time (MONCTON)
The Home Depot Canada
Moncton, NB
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 41 mins ago
AT
Front Desk Reception (Scarborough)
Axis Therapy & Performance
Toronto, ON · Scarborough, ON
- Part-time
You embody strong sales, communication and customer service skills
Added 41 mins ago
CW
Professional Sales Representative
Canadian Wealth Inc.
Calgary, AB
- Full-time
We are looking for a motivated, confident, and results-driven Sales Representative to join our Calgary team and help expand our client base.
Added 41 mins ago
TH
Merchandising Associate Part Time (ORLEANS)
The Home Depot Canada
Ottawa, ON
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 56 mins ago
GF
Customer Service Representative (Motivator) - Fort Saskatchewan Southpointe Centre
GoodLife Fitness
Fort Saskatchewan, AB
- Full-time
Who is a Customer Service Representative (Motivator)?
Added 56 mins ago
AA
Store Driver
Advance Auto Parts
Brampton, ON
- $16.8 to $20.15 CAD / hour
- Part-time
Sales aptitude and customer service orientation
Added 56 mins ago
AA
Retail Parts Pro
Advance Auto Parts
Brampton, ON
- $16.8 to $20.15 CAD / hour
- Part-time
Achieve personal / store sales goals and service objectives
Added 1 hour ago
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Senior Representative - Inside Sales
Wesco
Kitchener, ON
- Full-time
As a Senior Representative - Inside Sales, you will interact with existing customers to increase sales of the Company's products and/or services. You will obtain, create, and up-selling…
Added 1 hour ago
GT
Cashier (Temporary)
Giant Tiger
Sault Ste. Marie, ON
- Part-time
Ensures a high level of customer service at the checkouts;
Added 1 hour ago
GT
Cashier (Temporary)
Giant Tiger
Winnipeg, MB
- Part-time
Ensures a high level of customer service at the checkouts;
Added 1 hour ago
GT
Head Cashier (Full-Time)
Giant Tiger
Boisbriand, QC
- Full-time
Responsible of ensuring a high level of customer service;
Added 1 hour ago
GT
Cashier (Full-Time)
Giant Tiger
Boisbriand, QC
- Full-time
Ensures a high level of customer service at the checkouts;
Added 1 hour ago
GT
Head Cashier (Full-Time)
Giant Tiger
Montreal, QC
- Full-time
Responsible of ensuring a high level of customer service;
Added 1 hour ago
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Customer Service Representative/ Inside Sales Representative, Level 1
AirReps
Calgary, AB
- Full-time
The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the…
Added 1 hour ago
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Part Time Sales Representative Koodo | Willowbrook Mall
TELUS
Langley (City), BC · Langley, BC
- Part-time
We work tirelessly in our stores to provide best in class service to our customers, and in our communities to enrich the lives of Canadians with all acts of kindness - big and small
Added 1 hour ago
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Construction Manager
Texcan
AB · Edmonton, AB
- Full-time
We house the largest inventory to better service our customers and deliver on sales commitments.

AirReps

Customer Service Representative/ Inside Sales Representative, Level 1

Calgary, AB, T2C 5C3, Canada

Pay rate: $23.00 per hour · Full-time

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Job details

Pay: Pay rate: $23.00 per hour
Job type: Full-time
Experience: 1 – 3 years of progressive sales experience
Posting language: English
Posted: Oct 26, 2026

Original job description

The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization’s policies, procedures, practices, products and services. The CSR/Inside Sales Representative collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.

Position Responsibilities may include:

Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.

Provide excellent customer service via face to face, phone calls and e-mails.

Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.

Recommend alternate products based on cost, availability or specifications as needed.

Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.

Generate new and repeat sales by providing product and technical information in a timely manner.

Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.

Provide accurate information regarding availability of in-stock items.

Assist customers with warranties and returns.

Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.

Periodically reach out to customers to determine satisfaction with the organization, products, and services

Maintain records and prepare reports on sales activities.

Expand knowledge of HVAC products and keep current with latest trends within the industry

Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.

Understand and follow work instructions, operating procedures, and company policies.

Participate in additional projects/activities to support ongoing business needs.

Nature & Scope:

Works within well-defined instructions

Uses established procedures and works under supervision to perform assigned tasks

Work is closely supervised

Knowledge & Skills:

Knowledge of HVAC equipment/products is preferred

General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications

Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;

Positive, professional attitude, handling difficult customers with ability to diffuse negative situations

Good phone etiquette and e-mail etiquette

Ability to deal with high-volume customer traffic

Effective verbal skills – must be able to explain fairly technical parts of information clearly

Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders

Effective organizational skills and time management skills including ability to prioritize and multi-task

High level of attention to detail and accuracy

Ability to establish positive working relationships with internal and external customers and employees

Ability to use good judgment and strong work ethics and integrity on the job

Ability to understand and follow procedures, work instructions, and company policies

Competency:

Experience:

1 – 3 years of progressive sales experience

Education/Certification:

High School diploma or GED equivalent, some colleges preferred

People Management: No

Physical Requirements / Work Environment:

Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To:

Branch Manager / Supervisor, Customer Service

Pay rate: $23.00 per hour

Qualified Applicants must be legally authorized for employment in Canada. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in Canada.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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More about this job

Responsibilities

The Customer Service/Inside Sales Representative manages sales processes, including order entry, payment processing, and providing technical product information to customers. They also collaborate with management to maintain territory coverage and ensure high levels of customer satisfaction through effective problem resolution.

Requirements

Candidates should have 1-3 years of progressive sales experience and a high school diploma or GED equivalent. Proficiency in Microsoft Office and strong communication skills are required, with preference given to those with HVAC industry knowledge.

Skills

Customer service
Inside sales
Order processing
HVAC equipment knowledge
Microsoft Office
Data entry
Communication
Problem resolution
Time management
Attention to detail
Relationship management
Technical information explanation
Sales reporting
Conflict resolution
Multi-tasking

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
HVAC
Sales
Order Processing
Purchase Orders
Payment Processing
Microsoft Office
Outlook
Excel
Word
Database Applications
Relationship Management
Technical Support
Warranty
Returns
Reporting
Inventory
Distribution
Vendor Coordination

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