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Added 5 mins ago
GO
Manager, Strategic Asset Management
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
…societal values, promotes use of the Inuktut language, achieves a representative public service, and collaborates with…
Added 6 mins ago
H
Continuing Care Assistant
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.
Added 6 mins ago
H
Continuing Care Assistant
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.
Added 6 mins ago
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Nurse B - Clinical Coordinator
HealthCareersInSask.ca
Whitewood, SK
- Full-time
…is responsible for ensuring the highest standard of care and service is provided to residents at Whitewood Community Health Centre. As an experienced practitioner, the Resident Care…
Added 6 mins ago
Unit Clerk
HealthCareersInSask.ca
Wolseley, SK
We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.
Added 6 mins ago
Shopping Centre Security Guard
GardaWorld
Emerson, MB · Winnipeg, Mani
Provide excellent customer service and professional assistance to tenants, visitors, contractors, and members of the public.
Added 20 mins ago
EC
Maintenance Rep FT
EHN Canada
Saskatoon, SK
- $21 to $23 CAD / hour
- Full-time
The Maintenance Representative ensures the facility remains safe, clean, and operational by handling daily maintenance tasks and repairs. Keep all equipment in good repair with a minimum of…
Added 20 mins ago
CO
Vehicle Systems Supervisor
City of Winnipeg
Winnipeg, MB
- Full-time
The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups…
Added 20 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 20 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 20 mins ago
SH
Licensed Practical Nurse - Repost
Southern Health-Santé Sud
Portage la Prairie, MB
- Full-time
…Check. The successful candidate will be responsible for any service charges…
Added 20 mins ago
BN
Aftersales Manager
BYD North America
Toronto, ON
- Full-time
…across BYD Canada's dealer network, including technical support, service engineering, warranty management, service quality, dealer capability development, technical training, and customer…
Added 20 mins ago
SH
Director Provincial Medical Labour Relations & Medical Compensation Services
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Serves as Shared Health`s representative on sub-committees of the Joint Physician Services Agreement Advisory Committee overseeing the administration of the Physician Services Agreement.
Added 20 mins ago
TG
Engineering Technician - Paint Booth
Toyoda Gosei Americas
Palmerston, ON
- Full-time
Benefits start from Day 1 – 90% Medical, 80% Dental, Variety of Paramedical Coverage ($750/service)
Added 20 mins ago
SH
Director Health Services - Acute Care
Southern Health-Santé Sud
De Salaberry, MB
- Full-time
…Check. The successful candidate will be responsible for any service charges…
Added 20 mins ago
TP
Terminal Officer (Term Opportunity - One Year)
Toronto Pearson International Airport
Toronto, ON
- Temporary
Reporting to the Manager, Terminal Services, the Terminal Officer (TO) serves as the GTAA representative on the terminal floor, ensuring efficient operations, compliance with contractual…
Added 20 mins ago
P&
Assembler / Tester
Pratt & Whitney
Mississauga, ON
- Full-time
…explorer’s heart and a perfectionist’s grit to design, build, and service the world’s most advanced aircraft engines. We do this across a portfolio – including Commercial Engines, Military…
Added 20 mins ago
MT
Specialist, Business Development
Miller Thomson LLP
Toronto, ON
- Full-time
Draft and archive representative work (deals and cases) critical to positioning the firm effectively at national and regional levels; manage and maintain the Disputes group's matter…
Added 20 mins ago
RJ
Client Service Coordinator/Administrative Assistant
Raymond James Ltd.
Waterloo, ON
- Full-time
…our office runs smoothly and our clients receive outstanding service at every…
Added 21 mins ago
Unit Clerk
HealthCareersInSask.ca
Montmartre, SK
We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.
Added 21 mins ago
Cook
HealthCareersInSask.ca
Imperial, SK
We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.
Added 21 mins ago
Director Health Services - Acute Care
Winnipeg Regional Health Authority
MB · Flexible in Manitoba, MB
…Check. The successful candidate will be responsible for any service charges…
Added 21 mins ago
T
Full Time Sales Representative Koodo | Metrotown
TELUS
Burnaby, BC
- Full-time
We work tirelessly in our stores to provide best in class service to our customers, and in our communities to enrich the lives of Canadians with all acts of kindness - big and small
Added 21 mins ago
Sales Representative - Uniform
Cintas
Kawartha Lakes, ON · Lindsay, ON
That is why we are seeking a goal-oriented, motivated, and energetic Sales Representative to join our growing Outside Sales team. This role provides our customers with solutions to their…
Added 36 mins ago
0
Sales Representative
0a0c69d3-39ec-4571-9878-7a31b6cd2de7
Vancouver, BC
- Full-time
The Sales Representative is responsible for sales of within the global market. They are the principal point of contact between a business and its customers. Sales reps ensure current…

AirReps

Customer Service Representative/ Inside Sales Representative, Level 1

Calgary, AB, T2C 5C3, Canada

Pay rate: $23.00 per hour · Full-time

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Job details

Pay: Pay rate: $23.00 per hour
Job type: Full-time
Experience: 1 – 3 years of progressive sales experience
Posting language: English
Posted: Oct 26, 2026

Original job description

The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization’s policies, procedures, practices, products and services. The CSR/Inside Sales Representative collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.

Position Responsibilities may include:

Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.

Provide excellent customer service via face to face, phone calls and e-mails.

Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.

Recommend alternate products based on cost, availability or specifications as needed.

Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.

Generate new and repeat sales by providing product and technical information in a timely manner.

Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.

Provide accurate information regarding availability of in-stock items.

Assist customers with warranties and returns.

Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.

Periodically reach out to customers to determine satisfaction with the organization, products, and services

Maintain records and prepare reports on sales activities.

Expand knowledge of HVAC products and keep current with latest trends within the industry

Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.

Understand and follow work instructions, operating procedures, and company policies.

Participate in additional projects/activities to support ongoing business needs.

Nature & Scope:

Works within well-defined instructions

Uses established procedures and works under supervision to perform assigned tasks

Work is closely supervised

Knowledge & Skills:

Knowledge of HVAC equipment/products is preferred

General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications

Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;

Positive, professional attitude, handling difficult customers with ability to diffuse negative situations

Good phone etiquette and e-mail etiquette

Ability to deal with high-volume customer traffic

Effective verbal skills – must be able to explain fairly technical parts of information clearly

Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders

Effective organizational skills and time management skills including ability to prioritize and multi-task

High level of attention to detail and accuracy

Ability to establish positive working relationships with internal and external customers and employees

Ability to use good judgment and strong work ethics and integrity on the job

Ability to understand and follow procedures, work instructions, and company policies

Competency:

Experience:

1 – 3 years of progressive sales experience

Education/Certification:

High School diploma or GED equivalent, some colleges preferred

People Management: No

Physical Requirements / Work Environment:

Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To:

Branch Manager / Supervisor, Customer Service

Pay rate: $23.00 per hour

Qualified Applicants must be legally authorized for employment in Canada. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in Canada.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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More about this job

Responsibilities

The Customer Service/Inside Sales Representative manages sales processes, including order entry, payment processing, and providing technical product information to customers. They also collaborate with management to maintain territory coverage and ensure high levels of customer satisfaction through effective problem resolution.

Requirements

Candidates should have 1-3 years of progressive sales experience and a high school diploma or GED equivalent. Proficiency in Microsoft Office and strong communication skills are required, with preference given to those with HVAC industry knowledge.

Skills

Customer service
Inside sales
Order processing
HVAC equipment knowledge
Microsoft Office
Data entry
Communication
Problem resolution
Time management
Attention to detail
Relationship management
Technical information explanation
Sales reporting
Conflict resolution
Multi-tasking

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
HVAC
Sales
Order Processing
Purchase Orders
Payment Processing
Microsoft Office
Outlook
Excel
Word
Database Applications
Relationship Management
Technical Support
Warranty
Returns
Reporting
Inventory
Distribution
Vendor Coordination

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