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Added 9 mins ago
CO
Senior Financial Analyst
City of Niagara Falls
Niagara Falls, ON
- Full-time
Project Supervisor - Parks and Landscape - City of Niagara Falls
Added 9 mins ago
DM
Boom Truck Operator
Discovery Mining Ltd
Chapleau, ON
- Full-time
Operate water cassette and transport fuel cassette as directed by supervisor
Added 9 mins ago
WI
HSE Site Representative
WSP in Canada
Toronto, ON
- Full-time
…it within two weeks of employment, together with valid WSCC Supervisor OHS Familiarization training, or the ability to successfully complete the…
Added 9 mins ago
CO
Operations Support Supervisor
City of Nanaimo
BC · British Columbia, Canada
- Full-time
Added 9 mins ago
IH
Senior Strategic Business Advisor
Interior Health Authority
BC · British Columbia, Canada
- Full-time
…identified hazards, unsafe conditions or incidents to the manager or supervisor…
Added 24 mins ago
TP
Shift Supervisor
Trivium Packaging
Blacks Harbour, NB
- $70,800 to $96,360 CAD / year
- Full-time
This position provides department supervisor control over all production related activities. It provides direct supervision over manufacturing of cans and ends, ensuring timely production,…
Added 24 mins ago
IH
Supervisor | Relational Security
Interior Health Authority
Kelowna, BC
- Part-time
Interior Health is seeking an experienced Relational Security Supervisor to join their team in Kelowna on a part time permanent basis!
Added 24 mins ago
IH
Physician Compensation Analyst | PIP Superuser
Interior Health Authority
Kelowna, BC
- Full-time
…identified hazards, unsafe conditions or incidents to the manager or supervisor…
Added 24 mins ago
WF
Produce Team Member (Clerk, Floor Service) - Part Time
Whole Foods Market
Toronto, ON
- Part-time
Monitors and prevents spoilage and communicates waste to buyers, Team Leaders, and shift supervisor.
Added 24 mins ago
WF
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time
Whole Foods Market
Toronto, ON
- Part-time
Monitors and prevents spoilage and communicates waste to buyers, Team Leaders, and shift supervisor.
Added 39 mins ago
TC
Head Office: Accounts Payable Clerk
The Canadian Brewhouse
AB
- Full-time
…administrative tasks for multiple entities. Reporting to the Supervisor, Financial Services, you will maintain financial records, verify and reconcile invoices, and work closely with other…
Added 39 mins ago
DH
Warehouse Worker
Daniels Health
Calgary, AB
- Full-time
Performs additional duties and assists in other areas of the plant operation as directed by Operations Supervisor
Added 39 mins ago
FH
Program Clerk
Fraser Health
New Westminster, BC
- Full-time
…agreements; identifies staff shortages and notifies units and/or Supervisor, Staffing…
Added 39 mins ago
FH
Program Clerk
Fraser Health
New Westminster, BC
- Full-time
…agreements; identifies staff shortages and notifies units and/or Supervisor, Staffing…
Added 39 mins ago
FH
Radiological Technologist, CT/General Procedures - Burnaby Hospital
Fraser Health
Burnaby, BC
- Part-time
Reporting to the designated supervisor, the Radiological Technologist, CT/General Procedures practices in accordance with the standards of professional practice as well as utilizing a…
Added 39 mins ago
FH
Administrative Support Clerk, Mental Health and Substance Use Services
Fraser Health
Abbotsford, BC · Mission, BC
- Part-time
…changing toner cartridges. Refers further maintenance required to…
Added 39 mins ago
FH
Supervisor, Fluoroscopy/General Procedures
Fraser Health
White Rock, BC
- Full-time
We are hiring for a Supervisor, Fluoroscopy/General Procedures
Added 39 mins ago
R
Machine Operator
Refresco
Calgary, AB
- Full-time
Reporting to the Production Supervisor the machine operator is committed to providing the customer with the highest quality product in an efficient and cost-effective manner. The Machine…
Added 54 mins ago
GP
Janitor
Galaxy Plastics
Burnaby, BC
- $19 CAD / hour
- Full-time
Keep all janitorial equipment in good working order and report any malfunctions and issues to supervisor.
Added 54 mins ago
K
Civil Superintendent
Kiewit
Toronto, ON
- Full-time
As a Civil Superintendent you will play a significant part in the success for Kiewit. You will function as a field supervisor and may have responsibility for multiple Foreman, and/or…
Added 54 mins ago
CO
Labourer - Public Works (FT, Term)
City of Dawson Creek
Dawson Creek, BC
- Full-time
…general supervision of the Public Works Manager, Public Works Supervisor, or designate, a Labourer performs and assists with a variety of operational and maintenance tasks such as snow…
Added 54 mins ago
CO
Aquatic Operations Coordinator
City of Kamloops
Kamloops, BC
- Full-time
Office Services Supervisor – Corporate Services - City of Kamloops
Added 54 mins ago
K
ECD - Superintendent - Civil/Structural (Travel Projects)
Kiewit
Halifax, NS
- Full-time
…part in the success for Kiewit. You will function as a field supervisor and may have responsibility for multiple Foreman, and/or laborers/craft workers. You with be responsible for the…
Added 54 mins ago
AU
Security Guard - Various Casual Shifts
Allied Universal
Windsor, ON
- $18 CAD / hour
- Part-time
Undertake site specific training, follow direction and guidance from Site Supervisor or Manager
Added 54 mins ago
K
ECD - Superintendent - Civil/Structural (Travel Projects)
Kiewit
Toronto, ON
- Full-time
…part in the success for Kiewit. You will function as a field supervisor and may have responsibility for multiple Foreman, and/or laborers/craft workers. You with be responsible for the…

AirReps

Customer Service Representative/ Inside Sales Representative, Level 1

Calgary, AB, T2C 5C3, Canada

Pay rate: $23.00 per hour · Full-time

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Applications open in a new tab.

Job details

Pay: Pay rate: $23.00 per hour
Job type: Full-time
Experience: 1 – 3 years of progressive sales experience
Posting language: English
Posted: Oct 26, 2026

Original job description

The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization’s policies, procedures, practices, products and services. The CSR/Inside Sales Representative collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.

Position Responsibilities may include:

Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.

Provide excellent customer service via face to face, phone calls and e-mails.

Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.

Recommend alternate products based on cost, availability or specifications as needed.

Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.

Generate new and repeat sales by providing product and technical information in a timely manner.

Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.

Provide accurate information regarding availability of in-stock items.

Assist customers with warranties and returns.

Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.

Periodically reach out to customers to determine satisfaction with the organization, products, and services

Maintain records and prepare reports on sales activities.

Expand knowledge of HVAC products and keep current with latest trends within the industry

Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.

Understand and follow work instructions, operating procedures, and company policies.

Participate in additional projects/activities to support ongoing business needs.

Nature & Scope:

Works within well-defined instructions

Uses established procedures and works under supervision to perform assigned tasks

Work is closely supervised

Knowledge & Skills:

Knowledge of HVAC equipment/products is preferred

General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications

Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;

Positive, professional attitude, handling difficult customers with ability to diffuse negative situations

Good phone etiquette and e-mail etiquette

Ability to deal with high-volume customer traffic

Effective verbal skills – must be able to explain fairly technical parts of information clearly

Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders

Effective organizational skills and time management skills including ability to prioritize and multi-task

High level of attention to detail and accuracy

Ability to establish positive working relationships with internal and external customers and employees

Ability to use good judgment and strong work ethics and integrity on the job

Ability to understand and follow procedures, work instructions, and company policies

Competency:

Experience:

1 – 3 years of progressive sales experience

Education/Certification:

High School diploma or GED equivalent, some colleges preferred

People Management: No

Physical Requirements / Work Environment:

Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To:

Branch Manager / Supervisor, Customer Service

Pay rate: $23.00 per hour

Qualified Applicants must be legally authorized for employment in Canada. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in Canada.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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More about this job

Responsibilities

The Customer Service/Inside Sales Representative manages sales processes, including order entry, payment processing, and providing technical product information to customers. They also collaborate with management to maintain territory coverage and ensure high levels of customer satisfaction through effective problem resolution.

Requirements

Candidates should have 1-3 years of progressive sales experience and a high school diploma or GED equivalent. Proficiency in Microsoft Office and strong communication skills are required, with preference given to those with HVAC industry knowledge.

Skills

Customer service
Inside sales
Order processing
HVAC equipment knowledge
Microsoft Office
Data entry
Communication
Problem resolution
Time management
Attention to detail
Relationship management
Technical information explanation
Sales reporting
Conflict resolution
Multi-tasking

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
HVAC
Sales
Order Processing
Purchase Orders
Payment Processing
Microsoft Office
Outlook
Excel
Word
Database Applications
Relationship Management
Technical Support
Warranty
Returns
Reporting
Inventory
Distribution
Vendor Coordination

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