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Added 10 mins ago
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Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Regina, SK
- Full-time
Basic Cardiac Life Support Certificate (BCLS)
Added 10 mins ago
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HealthCareersInSask.ca
Saskatoon, SK
- Full-time
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Added 10 mins ago
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Unit Clerk
HealthCareersInSask.ca
Regina, SK
- Part-time
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Added 10 mins ago
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Specialist
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Prince Albert, SK
- Full-time
Job Description: FNMHS Cultural Health Services Specialists are responsible for performing various key functions within the First Nations and Métis Health portfolio. Reporting to the First…
Added 10 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Regina, SK
- Full-time
Basic Cardiac Life Support Certificate (BCLS)
Added 10 mins ago
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Renal Assistant - Renal Dialysis
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Sydney, NS
Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and…
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Supervisor, Collection Operations (Waste Management)
Halton Region
Oakville, ON
- Full-time
…delivery of solid waste collection operations programs and services. The role provides direct supervision to operational staff and Works Clerks, oversees customer service delivery,…
Added 25 mins ago
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Public Health Nurse (Immunization Services)
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Reporting to the Supervisor, Immunization Services, within the Community Health Services Division, the Public Health Nurse will be part of a team responsible for the delivery of…
Added 25 mins ago
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Mine Trainer
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- $98,600 to $127,600 CAD / year
- Full-time
…and underground training, evaluate employee competency, and support the continued improvement of safe work…
Added 25 mins ago
Word/Data Processing Clerk II - Employee Development Division Clerk
City of Edmonton
AB
The Edmonton Police Service requires a self-motivated individual to provide clerical support services for Employee Development Division.
Added 25 mins ago
EI
Business Development Manager
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Calgary, AB
- Full-time
Run deals from first meeting to signature, with SDR, proposal and client services support behind you
Added 41 mins ago
Sales Support Coordinator
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Toronto, ON
Sales Support Coordinators are customer service specialists with a primary focus to aid in the achievement of corporate sales goals. They are responsible for partnering with field staff and…
Added 41 mins ago
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Director, Strategic Business Development & Enterprise Sales
Objectway
Toronto, ON
- Full-time
Objectway is a global fintech and technology services provider with over 30 years of experience supporting the wealth, banking and asset management industries.
Added 41 mins ago
DW
Administrative Coordinator
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Toronto, ON
- Full-time
Deliver high quality, relevant programs and services: DWDC will provide information, education, and support to individuals, families, and clinicians across Canada
Added 41 mins ago
CW
Professional Sales Representative
Canadian Wealth Inc.
Calgary, AB
- Full-time
…Edmonton, Toronto, and Montreal. We provide professional cleaning services to commercial businesses, retail locations, offices, and other…
Added 55 mins ago
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Customer Service Representative (Motivator) - Fort Saskatchewan Southpointe Centre
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Added 55 mins ago
AA
Store Driver
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Brampton, ON
- $16.8 to $20.15 CAD / hour
- Part-time
Engage with walk-in customers to understand their needs and recommend appropriate parts or services
Added 55 mins ago
AA
Retail Parts Pro
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Brampton, ON
- $16.8 to $20.15 CAD / hour
- Part-time
Manage DIY services including testing, battery installation, wiper installs, etc.
Added 1 hour ago
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Analyst - Commercial Mortgage Credit
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Support the credit review and underwriting of commercial mortgage loan opportunities across property types and geographies.
Added 1 hour ago
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Medical Office Assistant
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Provides medical administrative support to departments/programs including medical transcription.
Added 1 hour ago
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Continuing Care Assistant
HealthCareersInSask.ca
Swift Current, SK
- Full-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 1 hour ago
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Continuing Care Assistant
HealthCareersInSask.ca
Leader, SK
- Part-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 1 hour ago
H
Continuing Care Assistant
HealthCareersInSask.ca
Swift Current, SK
- Full-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…

AirReps

Customer Service Representative/ Inside Sales Representative, Level 1

Calgary, AB, T2C 5C3, Canada

Pay rate: $23.00 per hour · Full-time

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Job details

Pay: Pay rate: $23.00 per hour
Job type: Full-time
Experience: 1 – 3 years of progressive sales experience
Posting language: English
Posted: Oct 26, 2026

Original job description

The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization’s policies, procedures, practices, products and services. The CSR/Inside Sales Representative collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.

Position Responsibilities may include:

Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.

Provide excellent customer service via face to face, phone calls and e-mails.

Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.

Recommend alternate products based on cost, availability or specifications as needed.

Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.

Generate new and repeat sales by providing product and technical information in a timely manner.

Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.

Provide accurate information regarding availability of in-stock items.

Assist customers with warranties and returns.

Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.

Periodically reach out to customers to determine satisfaction with the organization, products, and services

Maintain records and prepare reports on sales activities.

Expand knowledge of HVAC products and keep current with latest trends within the industry

Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.

Understand and follow work instructions, operating procedures, and company policies.

Participate in additional projects/activities to support ongoing business needs.

Nature & Scope:

Works within well-defined instructions

Uses established procedures and works under supervision to perform assigned tasks

Work is closely supervised

Knowledge & Skills:

Knowledge of HVAC equipment/products is preferred

General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications

Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;

Positive, professional attitude, handling difficult customers with ability to diffuse negative situations

Good phone etiquette and e-mail etiquette

Ability to deal with high-volume customer traffic

Effective verbal skills – must be able to explain fairly technical parts of information clearly

Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders

Effective organizational skills and time management skills including ability to prioritize and multi-task

High level of attention to detail and accuracy

Ability to establish positive working relationships with internal and external customers and employees

Ability to use good judgment and strong work ethics and integrity on the job

Ability to understand and follow procedures, work instructions, and company policies

Competency:

Experience:

1 – 3 years of progressive sales experience

Education/Certification:

High School diploma or GED equivalent, some colleges preferred

People Management: No

Physical Requirements / Work Environment:

Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To:

Branch Manager / Supervisor, Customer Service

Pay rate: $23.00 per hour

Qualified Applicants must be legally authorized for employment in Canada. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in Canada.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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More about this job

Responsibilities

The Customer Service/Inside Sales Representative manages sales processes, including order entry, payment processing, and providing technical product information to customers. They also collaborate with management to maintain territory coverage and ensure high levels of customer satisfaction through effective problem resolution.

Requirements

Candidates should have 1-3 years of progressive sales experience and a high school diploma or GED equivalent. Proficiency in Microsoft Office and strong communication skills are required, with preference given to those with HVAC industry knowledge.

Skills

Customer service
Inside sales
Order processing
HVAC equipment knowledge
Microsoft Office
Data entry
Communication
Problem resolution
Time management
Attention to detail
Relationship management
Technical information explanation
Sales reporting
Conflict resolution
Multi-tasking

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
HVAC
Sales
Order Processing
Purchase Orders
Payment Processing
Microsoft Office
Outlook
Excel
Word
Database Applications
Relationship Management
Technical Support
Warranty
Returns
Reporting
Inventory
Distribution
Vendor Coordination

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