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Added 10 mins ago
AI
Remote - Benefits Enrollment Agent (Work From Home)
American Income Life Insurance Company
Remote, Canada
- Full-time
- Remote
Maintain organized and accurate records of member communications and account activity.
Added 10 mins ago
GF
Overnight Customer Service Representative (Motivator) – Medicine Hat Carry and Dunmore
GoodLife Fitness
Dunmore, AB · Medicine Hat, AB
- Part-time
…Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the Club. The Motivator is responsible for creating a welcoming,…
Added 10 mins ago
GF
Customer Service Representative (Motivator) - Regina Albert and 25 Ave
GoodLife Fitness
Regina, SK
- Part-time
…Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the Club. The Motivator is responsible for creating a welcoming,…
Added 10 mins ago
GT
Program Manager
GeoSpectrum Technologies, Inc
Port Coquitlam, BC
- Full-time
ISE is seeking a Program Manager to join our team!
Added 10 mins ago
GT
Operations and Project Coordinator
GeoSpectrum Technologies, Inc
Port Coquitlam, BC
- Full-time
ISE is seeking an Operations and Project Coordinator to join our team!
Added 10 mins ago
GT
Electrical CAD Designer
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
Collaborate closely with the project team to ensure projects are completed accurately and on schedule.
Added 10 mins ago
GT
Electrical Engineer
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
…stages of the recruitment and selection process. If you are a member of an equity group, we encourage you to self-identify on either your application form, covering letter, or…
Added 10 mins ago
AM
Paid Co-op Field Survey Assistant
Aplin Martin
Surrey, BC
- Internship
Ability to work as a team member and take direction.
Added 10 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
London, ON · Stoney Creek Thrift Store
- Part-time
Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Added 10 mins ago
TS
Cleaner
The Salvation Army Canada and Bermuda Territory
Halifax, NS
- Full-time
Ability to work independently and also participate as an active and responsible team member in a cooperative team environment.
Added 10 mins ago
M
Part-Time Front Desk Associate - Park Royal, West Vancouver
Myo
Vancouver, BC
- Part-time
As a member of our front desk team, you will deliver exceptional hospitality, managing clinic operations, and support our team of expert clinicians. You’ll play a vital role in creating a…
Added 10 mins ago
CC
Part Time Member Solutions Representative
Crossroads Credit Union
Preeceville, SK
- Part-time
At Crossroads Credit Union, our members are at the heart of everything we do. As a Member Service Representative (MSR), you’ll handle transactions while fostering meaningful relationships,…
Added 10 mins ago
NP
Bartender - Carve
Naturally Pacific Resort
Campbell River, BC
- Part-time
As a key member of our team the Bartender is responsible for providing high levels of customer service to all guests by providing prompt service, taking accurate orders, and maintaining a…
Added 10 mins ago
AP
Infection Prevention and Control (IPAC) Lead
Anson Place Care Centre
Hagersville, ON
- Full-time
Promote team member awareness of the purposes and objectives of the IPAC program,
Added 10 mins ago
HA
Pastry Chef
Hotel Arts Group
Calgary, AB
- Full-time
Hotel Arts is seeking a for energetic, quality focused Pastry Chef. This important team member will establish and maintain the Hotel’s role as the undeniable leader of pastry excellence in…
Added 10 mins ago
C
Associate Financial Advisor
CIBC
Beaverton, ON
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients' lives. As an Associate Financial…
Added 10 mins ago
C
Client Engagement Associate [Hourly]
CIBC
Saskatoon, SK
- Part-time
As a member of the Personal and Business Banking Team, you'll work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their…
Added 10 mins ago
C
Director, Workplace Strategy
CIBC
Toronto, ON
- Full-time
As a member of the Enterprise Real Estate and Workplace Experience team, you’ll help shape a modern, connected, inclusive, and high-performing workplace experience across CIBC’s real estate…
Added 10 mins ago
C
Manager, Analytics CAM
CIBC
Vancouver, BC · Toronto, ON
- Full-time
As a member of CIBC’s team, the Manager, CAM (Client Account Management) Analytics is responsible for supporting the delivery of advanced consulting advice in data analytics in collections…
Added 10 mins ago
C
Financial Services Representative
CIBC
Markham, ON
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…
Added 10 mins ago
C
Senior Trade Finance Analyst - Bilingual
CIBC
Montreal, QC
- Full-time
…products. As a subject matter expert, you will be an integral member of a dynamic, hardworking, production focused team dedicated to the success of CIBC Trade clients on a global basis. The…
Added 10 mins ago
C
Financial Services Representative II - Secondment/Contract
CIBC
Bowmanville, ON
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…
Added 10 mins ago
C
Financial Services Representative II
CIBC
Hamilton, ON
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…
Added 10 mins ago
C
Financial Services Representative II
CIBC
Colborne, ON
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…
Added 10 mins ago
C
Financial Services Representative
CIBC
Toronto, ON
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…

AirReps

Customer Service Representative/ Inside Sales Representative, Level 1

Calgary, AB, T2C 5C3, Canada

Pay rate: $23.00 per hour · Full-time

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Applications open in a new tab.

Job details

Pay: Pay rate: $23.00 per hour
Job type: Full-time
Experience: 1 – 3 years of progressive sales experience
Posting language: English
Posted: Oct 26, 2026

Original job description

The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization’s policies, procedures, practices, products and services. The CSR/Inside Sales Representative collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.

Position Responsibilities may include:

Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.

Provide excellent customer service via face to face, phone calls and e-mails.

Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.

Recommend alternate products based on cost, availability or specifications as needed.

Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.

Generate new and repeat sales by providing product and technical information in a timely manner.

Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.

Provide accurate information regarding availability of in-stock items.

Assist customers with warranties and returns.

Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.

Periodically reach out to customers to determine satisfaction with the organization, products, and services

Maintain records and prepare reports on sales activities.

Expand knowledge of HVAC products and keep current with latest trends within the industry

Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.

Understand and follow work instructions, operating procedures, and company policies.

Participate in additional projects/activities to support ongoing business needs.

Nature & Scope:

Works within well-defined instructions

Uses established procedures and works under supervision to perform assigned tasks

Work is closely supervised

Knowledge & Skills:

Knowledge of HVAC equipment/products is preferred

General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications

Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;

Positive, professional attitude, handling difficult customers with ability to diffuse negative situations

Good phone etiquette and e-mail etiquette

Ability to deal with high-volume customer traffic

Effective verbal skills – must be able to explain fairly technical parts of information clearly

Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders

Effective organizational skills and time management skills including ability to prioritize and multi-task

High level of attention to detail and accuracy

Ability to establish positive working relationships with internal and external customers and employees

Ability to use good judgment and strong work ethics and integrity on the job

Ability to understand and follow procedures, work instructions, and company policies

Competency:

Experience:

1 – 3 years of progressive sales experience

Education/Certification:

High School diploma or GED equivalent, some colleges preferred

People Management: No

Physical Requirements / Work Environment:

Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To:

Branch Manager / Supervisor, Customer Service

Pay rate: $23.00 per hour

Qualified Applicants must be legally authorized for employment in Canada. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in Canada.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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More about this job

Responsibilities

The Customer Service/Inside Sales Representative manages sales processes, including order entry, payment processing, and providing technical product information to customers. They also collaborate with management to maintain territory coverage and ensure high levels of customer satisfaction through effective problem resolution.

Requirements

Candidates should have 1-3 years of progressive sales experience and a high school diploma or GED equivalent. Proficiency in Microsoft Office and strong communication skills are required, with preference given to those with HVAC industry knowledge.

Skills

Customer service
Inside sales
Order processing
HVAC equipment knowledge
Microsoft Office
Data entry
Communication
Problem resolution
Time management
Attention to detail
Relationship management
Technical information explanation
Sales reporting
Conflict resolution
Multi-tasking

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
HVAC
Sales
Order Processing
Purchase Orders
Payment Processing
Microsoft Office
Outlook
Excel
Word
Database Applications
Relationship Management
Technical Support
Warranty
Returns
Reporting
Inventory
Distribution
Vendor Coordination

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