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Added 44 mins ago
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Business Developer Manager
Siemens
Montreal, QC
- Full-time
Added 59 mins ago
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Migraine, Primary Care Representative - Quebec (13-Month Contract)
AbbVie
Levis, QC
- Full-time
Continuously build understanding of customer needs and expectations, territory landscape, competitors, market segments/dynamics, accounts, diseases, products and clinical expertise. Share…
Added 1 hour ago
UI
Account Development Specialist
UAP Inc.
Cranbrook, BC
- $56,100 to $70,100 CAD / year
- Full-time
Collaborate with District Sales Manager and Store managers to develop sales development plans for growing business with existing customers in their assigned territory
Added 1 hour ago
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Wealth Planning Specialist
TD
AB
- Full-time
…to qualifying clients of TD Wealth; Assisting advisors and relationship managers with business development, opportunity spotting, and revenue generation; and Executing TD Wealth's high net…
Added 1 hour ago
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Branch Manager III
TD
Regina, SK
- Full-time
…adhering to internal policies, practices, and processes? As Branch Manager, strive for excellence and execute with speed, raising the bar around…
Added 1 hour ago
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Personal Banking Associate
TD
AB
- Full-time
…purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations,…
Added 1 hour ago
T
Personal Banker Trainee
TD
Calgary, AB
- Full-time
Added 1 hour ago
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Operations Officer II
TD
Mississauga, ON
- Full-time
Use effective relationship skills when communicating with partners/colleagues/customers
Added 1 hour ago
TS
Program Manager
The Salvation Army Canada and Bermuda Territory
Thunder Bay, ON · Journey to Life Centre
- Full-time
The Program Manager is responsible for all aspects of The Salvation Army Thunder Bay, Journey to Life Centre Residential Programs and give oversight to all the Residential Programs ensuring…
Added 1 hour ago
TS
Client Care Support (Temp Fixed Term)
The Salvation Army Canada and Bermuda Territory
Edmonton, AB
- Part-time
Added 1 hour ago
BG
Retail Finance Manager
Brandt Group of Companies
Saint-Augustin-de-Desmaures, QC · St-Augustin-de-Desmaures, QC
- Full-time
The Retail Finance Manager is responsible for promoting and managing all aspects of Brandt Finance services to support wholegoods sales for Brandt Tractor Ltd. This role focuses on…
Added 1 hour ago
HN
Food Security Worker (Part Time)
Haisla Nation
Haisla, BC
- Part-time
Reporting to the Manager, Social Services, the Food Security Worker is responsible for assisting in food security initiatives empowering Haisla Nation communities to contribute to their own…
Added 2 hours ago
PS
Territory Manager
Professional Staffing
ON · Durham, ON
- Full-time
Our client specializing in material handling equipment across North America is currently looking for a Territory Manager for the GTA East.
Added 2 hours ago
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Personal Banking Associate Trainee
TD
Owen Sound, ON
- Full-time
Added 2 hours ago
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Personal Banker Trainee - Westmount, Greene (Full time)
TD
Montreal, QC
- Full-time
Added 2 hours ago
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Personal Banker Trainee - Westmount, Greene (Full time)
TD
Montreal, QC
- Full-time
Added 2 hours ago
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Salon Business Partner (Vancouver, Whiterock, Surrey, Delta & Richmond)
L'Oréal
Vancouver, BC
- Full-time
As a Salon Business Partner, you will be responsible for serving an existing territory in the Vancouver greater area. The territory includes Vancouver proper, Whiterock, Surrey, Delta &…
Added 2 hours ago
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Personal Banking Associate - Saint-Hubert, Gaétan-Boucher (18.75 hours)
TD
Longueuil, QC · Saint-Hubert, QC
- Part-time
Added 2 hours ago
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Sales Representative
0a0c69d3-39ec-4571-9878-7a31b6cd2de7
Vancouver, BC
- Full-time
Utilize selling skills to ensure customer needs are met and territory sales targets are achieved through regular customer contact.
Added 3 hours ago
DC
Counter Sales Associate 2
Daikin Comfort
Markham, ON
- Full-time
Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices, and new products.
Added 3 hours ago
DC
Customer Service Representative/ Inside Sales Representative, Level 1
Daikin Comfort
Calgary, AB
- Full-time
…CSR/Inside Sales Representative collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer…
Added 3 hours ago
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Personal Banking Associate - Cousineau & Gaetan Boucher (Full time)
TD
Longueuil, QC
- Full-time
Added 3 hours ago
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Senior Personal Banker - Investing Future Opportunities for Brampton and Mississauga
TD
Mississauga, ON
- Full-time
Added 3 hours ago
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Senior Wealth Operations Officer
TD
Toronto, ON
- Full-time
Strong relationship-management and collaboration skills, with the ability to work effectively with partners, colleagues, operational teams, and subject-matter experts.
Added 3 hours ago
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Sales Manager - Montreal, Quebec - Legacy Division (Full Time, Permanent)
Southern Glazer's Wine & Spirits
Montreal, QC
- $75,000 to $85,000 USD / year
- Full-time
The Sales Manager will be responsible for managing regional execution of our Campari group of brands referred to as our Legacy division (Aperol, Campari, Espolon, Appleton Estate, Grand…

AirReps

Customer Service Representative/ Inside Sales Representative, Level 1

Calgary, AB, T2C 5C3, Canada

Pay rate: $23.00 per hour · Full-time

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Job details

Pay: Pay rate: $23.00 per hour
Job type: Full-time
Experience: 1 – 3 years of progressive sales experience
Posting language: English
Posted: Oct 26, 2026

Original job description

The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization’s policies, procedures, practices, products and services. The CSR/Inside Sales Representative collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.

Position Responsibilities may include:

Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.

Provide excellent customer service via face to face, phone calls and e-mails.

Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.

Recommend alternate products based on cost, availability or specifications as needed.

Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.

Generate new and repeat sales by providing product and technical information in a timely manner.

Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.

Provide accurate information regarding availability of in-stock items.

Assist customers with warranties and returns.

Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.

Periodically reach out to customers to determine satisfaction with the organization, products, and services

Maintain records and prepare reports on sales activities.

Expand knowledge of HVAC products and keep current with latest trends within the industry

Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.

Understand and follow work instructions, operating procedures, and company policies.

Participate in additional projects/activities to support ongoing business needs.

Nature & Scope:

Works within well-defined instructions

Uses established procedures and works under supervision to perform assigned tasks

Work is closely supervised

Knowledge & Skills:

Knowledge of HVAC equipment/products is preferred

General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications

Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;

Positive, professional attitude, handling difficult customers with ability to diffuse negative situations

Good phone etiquette and e-mail etiquette

Ability to deal with high-volume customer traffic

Effective verbal skills – must be able to explain fairly technical parts of information clearly

Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders

Effective organizational skills and time management skills including ability to prioritize and multi-task

High level of attention to detail and accuracy

Ability to establish positive working relationships with internal and external customers and employees

Ability to use good judgment and strong work ethics and integrity on the job

Ability to understand and follow procedures, work instructions, and company policies

Competency:

Experience:

1 – 3 years of progressive sales experience

Education/Certification:

High School diploma or GED equivalent, some colleges preferred

People Management: No

Physical Requirements / Work Environment:

Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To:

Branch Manager / Supervisor, Customer Service

Pay rate: $23.00 per hour

Qualified Applicants must be legally authorized for employment in Canada. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in Canada.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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More about this job

Responsibilities

The Customer Service/Inside Sales Representative manages sales processes, including order entry, payment processing, and providing technical product information to customers. They also collaborate with management to maintain territory coverage and ensure high levels of customer satisfaction through effective problem resolution.

Requirements

Candidates should have 1-3 years of progressive sales experience and a high school diploma or GED equivalent. Proficiency in Microsoft Office and strong communication skills are required, with preference given to those with HVAC industry knowledge.

Skills

Customer service
Inside sales
Order processing
HVAC equipment knowledge
Microsoft Office
Data entry
Communication
Problem resolution
Time management
Attention to detail
Relationship management
Technical information explanation
Sales reporting
Conflict resolution
Multi-tasking

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
HVAC
Sales
Order Processing
Purchase Orders
Payment Processing
Microsoft Office
Outlook
Excel
Word
Database Applications
Relationship Management
Technical Support
Warranty
Returns
Reporting
Inventory
Distribution
Vendor Coordination

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