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BG
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Specialist, Corporate Security
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Added 30 mins ago
BG
Precision Agriculture Specialist
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Promote machine connectivity and how the data can provide an operational efficiency insight to customers.
Added 30 mins ago
DB
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You will need a valid Canadian driver's license with a clean driving record. Maintaining a clean driving record is a condition of employment.
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DB
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You will need a valid Canadian driver’s license with a clean driving record. Maintaining a clean driving record is a condition of employment.
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AirSprint

Information Technology (IT) Support Specialist

Calgary, AB, Canada

Starting Salary: $60,000 per annum

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Job details

Pay: Starting Salary: $60,000 per annum
Apply by: Nov 6, 2026
Working hours: 40 hours/week
Posting language: English
Posted: Oct 27, 2026

Original job description

Reporting to: IT Services & Infrastructure Supervisor

Location: Calgary Offices

Schedule: 40 hours/week

Starting Salary: $60,000 per annum

Closing date: November 6, 2026

The big picture:

Have your career take off with us! AirSprint is growing and we’re looking for a passionate IT professional with solid technical ability and strong analytical, troubleshooting, and problem-solving skills to join our team. As a Technology Support Specialist, you will play deliver hands on support across the organization. While performing this role, you will demonstrate the AirSprint values in everything you do. As a member of the IT Services & Infrastructure team, you work collaboratively with other members of the IT department to ensure tickets are resolved according to service level agreements.

In this role you will:

Develop expertise in AirSprint’s operations and its software systems.
Provide responsive and high-quality support to technology users, prioritizing requests by urgency and delivering accurate solutions.
Offer helpdesk support for hardware, software, and office equipment at all locations, including remote and on-site assistance for users of Windows and Mac devices.
Support remote access solutions.
Troubleshoot network issues, including WAN, LAN, routers, firewalls, and security, with guidance from the Technology Support Supervisor.
Install, upgrade, configure, troubleshoot, and maintain computer systems and software.
Administer and support all Microsoft 365 applications such as; Azure, Entra, Intune, third party applications, and VOIP systems. Review system logs, backups, and email quarantines for discrepancies.
Document all support activities in the ticket tracking database.
Manage technology asset inventory, procuring hardware or licenses as required.
Image workstations, assist with PC hardware and software installation.
Assist in computer deployment and migration efforts; process the provisioning and deprovisioning of new or departing employees.
Create and update process documentation.
Provide technology and basic security hygiene training to team members and employees as needed.
Handle highly confidential information and situations with integrity and professionalism.
Complete low-voltage cable termination and equipment installation such as data lines, switches, keystones, and access points.
Available for on-call rotation after hours.
Open to a flexible schedule outside the regular office hours including evenings, weekends, early mornings, and overtime.
Drive short distances between our Calgary locations or to nearby vendors.

To be successful in this role, you will have:

A two-year diploma in Information or Computer Systems or a degree in related field, with relevant certifications.
Strong written and verbal communication skills in English, and the ability to explain complex topics or resolve technical issues to people with varying degrees of technical understanding, as well as experience providing support to executive users.
Empathy for your co-workers and understand the role is to solve problems not to close tickets.
Minimum one year of experience in a Help Desk, System Admin or Desktop Support role, which must include administration of Microsoft Entra ID, Intune and a mix of on-premises and cloud infrastructure.
Have experience supporting enterprise grade Xerox printers.
Intermediate proficiency in administering Microsoft 365, Intune, Entra, and Azure.
Advanced AI competency while still using your own experience and knowledge to come up with solutions
The ability to work safely in close quarters or at heights such as on ladders, lifts, rooftops, or in plenums.
Demonstrated experience with low-voltage cable termination and equipment installation.
Comfort and fluency troubleshooting audio and visual equipment in boardrooms.
An active Alberta Class 5 GDL or equivalent driver license with a suitable vehicle.
The ability to obtain and maintain a Transport Canada Security Clearance and Restricted Area Identity Card (RAIC) for the duration of employment.

Bonus points if you have:

Experience or training in one or more of the following areas:
- Jira, FreshService or ServiceNow Ticket Systems
- SSO Implementations
- Salesforce Administration
Experience with information technology in the aviation industry

You’ll fit right in if you:

Are a humble team player and are ready to pitch in wherever you’re needed.
Focus on getting things right, down to the last detail.
Are passionate about providing exceptional customer service.
Thrive in a fast paced and agile environment.
Are good at handling change and can adjust to new situations.
Are committed to growth by seeking and providing constructive feedback.
Have good analytical thinking and organizational skills.

We think you’ll like working for us because:

We care about your health and well-being and offer an employee assistance program, extended health care benefits, dental and vision benefits, and paid time off.
We value your contribution to our success and provide a competitive salary and an RRSP matching program.
We have a great team, and we work hard together toward common goals and with a passion for excellence.
We offer family and friends flight benefits.
We respect, honour, and celebrate the diversity of our employees as we know our differences make us better. Our core values of Community and People mean we’re focused on equity, diversity, inclusion, anti-racism, and reconciliation.
We value Safety, which is why we require applicants to complete a background check assessment.

About us:

A passion for aviation and providing exceptional service formed the foundation of AirSprint's introduction of Fractional Jet Ownership to Canada in 2000. Today, each of our dedicated staff is passionate about delivering a private aviation experience that positively contributes to successful Canadians' personal and professional lives. We do this with values of "Safety, Service, People, Integrity, Humility, and Community."

AirSprint's mission is to provide successful Canadians with a better choice for optimizing their time by enhancing the private jet ownership experience with industry-leading safety standards, exceptional turn-key service, and increased flexibility, all at a fraction of the cost and personalized for their individual needs.

To learn more about working with AirSprint visit us at www.airsprint.com or watch our video.

AirSprint values diversity in our workplace and wants to ensure every applicant is treated equitably and respectfully. If you require any support in the application process, including disability accommodation, please get in touch with Human Resources at humanresources@AirSprint.com.

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More about this job

Responsibilities

The IT Support Specialist provides hands-on technical support for hardware, software, and network infrastructure across all company locations. Responsibilities include managing Microsoft 365 environments, resolving helpdesk tickets, and maintaining technology assets while ensuring high-quality service.

Requirements

Candidates must possess a two-year diploma in Information or Computer Systems and at least one year of experience in a help desk or system administration role. Proficiency in Microsoft 365, Entra ID, and Intune is required, along with the ability to perform physical tasks like cable termination.

Skills

Help desk support
Microsoft 365
Azure
Microsoft Entra ID
Intune
Network troubleshooting
Hardware installation
Software configuration
VOIP systems
Asset management
Technical documentation
Low-voltage cabling
Windows
Mac
Analytical thinking
Customer service

Benefits

Employee assistance program
Extended health care benefits
Dental benefits
Vision benefits
Paid time off
RRSP matching program
Flight benefits

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Help Desk
Microsoft 365
Azure
Entra ID
Intune
Network
WAN
LAN
VOIP
Hardware
Software
Windows
Mac
Asset Management
Low-voltage cabling
Troubleshooting
Technical Support
Aviation
Infrastructure
Security
System Administration
Xerox printers
Jira
FreshService
ServiceNow
SSO
Salesforce
RAIC
Transport Canada

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