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Airtika Heating and Cooling Ltd.

Customer Service Representative

Kelowna, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: Experience: 1 to 3 years of customer service or administrative experience, preferably in a home services or professional environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

Overview

We are seeking a personable and organized HVAC CSR to join our team. The ideal candidate will provide assistance, information and support to our customers, dispatch service calls, and support daily office operations to ensure customer satisfaction and efficient routing for technicians.

Key Responsibilities

Inbound and Outbound Communication: Answer incoming calls, address customer inquiries regarding repairs, maintenance, and billing, and make outbound calls to confirm or book appointments.

Scheduling and Dispatching: Assign and schedule service, estimate and repair appointments using Housecall Pro software, optimizing technician routes.

Account Maintenance: Update customer records, track service history, and verify location data within the Housecall Pro database.

Team Communication: Communicate with field technicians to relay special instructions, job notes or urgent service needs.

Customer Care: Handle customer concerns with empathy and professionalism and escalate when necessary. Maintain detailed records of interactions, transactions, comments, and complaints within the customer database.

Administrative Tasks: Perform follow-up calls post-service, process basic paperwork, and assist with general office tasks.

Qualifications and Skills

Experience: 1 to 3 years of customer service or administrative experience, preferably in a home services or professional environment.

Software Proficiency: Familiarity with CRM or dispatch software and Microsoft Office.

Communication Skills: Exceptional phone etiquette, active listening, and a calm, empathetic demeanor to engage customers positively.

Multitasking: Ability to perform accurate data entry efficiently while managing multiple tasks simultaneously.

Join us today and be part of a vibrant team dedicated to delivering outstanding customer experiences. We value energetic individuals who are eager to grow their careers while making meaningful connections with our customers every day.

Please email us at: office@airtika.com

**All applicants are kept confidential**

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More about this job

Responsibilities

Respond to customer inquiries, book and confirm appointments, dispatch service calls, and coordinate with technicians to support efficient routing and service delivery. Maintain accurate customer and service records, address concerns professionally, conduct follow-ups, and assist with paperwork and general office tasks.

Requirements

The role requires 1 to 3 years of customer service or administrative experience, preferably in home services or a professional environment. Candidates should be familiar with CRM or dispatch software and Microsoft Office, and demonstrate strong communication, accurate data entry, multitasking, and empathetic customer service skills.

Skills

Customer Service
Inbound And Outbound Communication
Appointment Scheduling
Service Dispatching
Route Optimization
Housecall Pro
CRM Software
Microsoft Office
Customer Record Maintenance
Data Entry
Active Listening
Phone Etiquette
Conflict Resolution
Multitasking
Administrative Support
Team Communication

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Customer Service Representative
Customer Service
Administrative Experience
Inbound Calls
Outbound Calls
Appointment Booking
Scheduling
Service Dispatching
Technician Routing
Housecall Pro
CRM Software
Dispatch Software
Microsoft Office
Customer Records
Service History
Data Entry
Customer Inquiries
Billing
Repairs
Maintenance
Estimate Appointments
Customer Care
Complaint Handling
Follow-Up Calls
Office Operations
Home Services
Field Technicians

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