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Added 9 mins ago
D
Wealth Management Advisor
Desjardins
Montreal, QC
- Full-time
Stay up-to-date on the financial services industry, market trends and best practices in your field
Added 9 mins ago
D
Personal Finance Advisor
Desjardins
Laval, QC · Caisse Desjardins de l'Ouest de Laval
- Full-time
Stay up-to-date on the financial services industry, market trends and best practices in your field
Added 24 mins ago
CI
Senior Lease Analyst (6-Month Contract)
Colliers International
Mississauga, ON · Oakville, ON · Toronto, ON
- Full-time
As one of Canada’s leading commercial real estate services firms, we are driven by our mission to accelerate success for our people, clients, and communities.
Added 24 mins ago
Head of Sales Training Delivery, SI Buildings
Siemens
Canada
Added 24 mins ago
B
Customer Service Representative
BMO
Deer Lake, NL
- Part-time
Supports customer requests for banking services, including handling transactions and customer inquiries.
Added 25 mins ago
BI
Analyste principal, Implantation Epicor / Senior Analyst, Epicor Implementation
Balcan Innovations Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…projet et assurerez la liaison entre les parties prenantes des services opérationnels, informatiques et financiers. Vous contribuerez à définir, configurer, tester et déployer les processus…
Added 25 mins ago
CL
Outside Sales Representative
Canadian Linen / Quebec Linge
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
Do you enjoy being out in the field, building relationships, and winning new business? Are you competitive, driven, and a confident communicator? If so, Canadian Linen is looking for an…
Added 39 mins ago
CL
Field Service Representative I
Core Laboratories Inc.
Red Deer, AB · Canada_AB_Red Deer_Burnt Bridge
- Full-time
The Field Service Representative works independently and without supervision to manage and implement proppant and chemical tracer services at oil and gas well sites throughout Western…
Added 39 mins ago
H
Social Worker Degree
HealthCareersInSask.ca
Weyburn, SK
- Part-time
Facility: Weyburn Community Health Services Building
Added 39 mins ago
H
Public Health Inspector Degree
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Job Description: Provides public health inspection services, monitoring, evaluation, consultation, education in an assigned area as well as special projects; provides coverage for other…
Added 39 mins ago
BE
Director, Project Management
Blackstone Energy
Toronto, ON
- Full-time
Blackstone Energy Services is a Toronto-based, integrated energy transition company that helps public institutions and private sector organizations manage their energy costs, consumption…
Added 54 mins ago
BE
Director, Project Management
Blackstone Energy Services Inc.
Toronto, ON
- Full-time
Blackstone Energy Services is a Toronto-based, integrated energy transition company that helps public institutions and private sector organizations manage their energy costs, consumption…
Added 54 mins ago
Medical Laboratory Technologist I
HealthCareersInSask.ca
Kamsack, SK
Licensed & registered by CMLPSK in applicable field(s) of practice
Added 54 mins ago
P
Customer Success Representative
Prophix
Remote, Canada
- Remote
As a Customer Success Representative, you own the relationship with an assigned book of customer accounts, with a focus on re-engaging customers whose adoption has slipped and bringing them…
Added 54 mins ago
Forest Protection Specialist (Environmental Analyst 1(A)-(B)2)
The Government of Nova Scotia
Shubenacadie, NS
Reporting to the Manager of Risk Services, the Forest Protection Specialist is responsible for providing scientific and technical support to assess and manage wildfire hazards. This role…
Added 54 mins ago
Pharmacist - Seniors Care
Nova Scotia Health and IWK Health
Yarmouth, NS
Two (2) years clinical experience in the field
Added 1 hour ago
TE
Inside Sales Representative
Titan Environmental Containment & Titan USA
Burlington, ON
- Full-time
Titan Environmental is seeking an Inside Sales Representative to support business growth in our office in Burlington, ON by building strong customer relationships, identifying sales…
Added 1 hour ago
P
Customer Success Representative
Prophix
Toronto, ON · Etobicoke, ON
- Full-time
As a Customer Success Representative, you own the relationship with an assigned book of customer accounts, with a focus on re-engaging customers whose adoption has slipped and bringing them…
Added 1 hour ago
T
Industrial Sales Representative - Vancouver Alberta
Tingue
AB · Alberta, Canada
- Full-time
Tingue, Brown & Co. is looking for a Sales Representative for the territory of British Columbia, Alberta, and Saskatchewan.
Added 1 hour ago
H
Occupational & Physical Therapist Assistant
HealthCareersInSask.ca
Lloydminster, SK
- Part-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 1 hour ago
Water Control Systems Planning Engineer
Department of Transportation and Infrastructure
Winnipeg, MB
Hydrologic Forecasting and Water Management, Engineering and Technical Services
Added 1 hour ago
H
Mental Health Therapist Staff
HealthCareersInSask.ca
Estevan, SK
- Full-time
Degree in Human Services field acceptable to the employer
Added 1 hour ago
MC
Sales Merchandiser - Part Time
Merchandising Consultants Associates
Cobourg, ON · Coburg, ON
- $17.95 to $18.25 CAD / hour
- Part-time
- Contract
At MCA, we take pride in being a 100% Canadian Owned and operated Company, providing top-notch services to Retailers and Consumer Packaged Goods companies across Canada. Our diverse range…
Added 1 hour ago
MC
Marchandiseur - Merchandiser
Merchandising Consultants Associates
Sherbrooke, QC
- $18 CAD / hour
- Contract
Chez MCA, nous sommes fiers d'être l'une des principales entreprises canadiennes de marchandisage, fournissant des services de premier ordre aux détaillants et aux entreprises de biens de…
Added 1 hour ago
MC
Marchandiseur - Merchandiser
Merchandising Consultants Associates
Magog, QC
- $18 CAD / hour
- Contract
Chez MCA, nous sommes fiers d'être l'une des principales entreprises canadiennes de marchandisage, fournissant des services de premier ordre aux détaillants et aux entreprises de biens de…

Airtika Heating and Cooling Ltd.

Customer Service Representative

Kelowna, BC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: Experience: 1 to 3 years of customer service or administrative experience, preferably in a home services or professional environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

Overview

We are seeking a personable and organized HVAC CSR to join our team. The ideal candidate will provide assistance, information and support to our customers, dispatch service calls, and support daily office operations to ensure customer satisfaction and efficient routing for technicians.

Key Responsibilities

Inbound and Outbound Communication: Answer incoming calls, address customer inquiries regarding repairs, maintenance, and billing, and make outbound calls to confirm or book appointments.

Scheduling and Dispatching: Assign and schedule service, estimate and repair appointments using Housecall Pro software, optimizing technician routes.

Account Maintenance: Update customer records, track service history, and verify location data within the Housecall Pro database.

Team Communication: Communicate with field technicians to relay special instructions, job notes or urgent service needs.

Customer Care: Handle customer concerns with empathy and professionalism and escalate when necessary. Maintain detailed records of interactions, transactions, comments, and complaints within the customer database.

Administrative Tasks: Perform follow-up calls post-service, process basic paperwork, and assist with general office tasks.

Qualifications and Skills

Experience: 1 to 3 years of customer service or administrative experience, preferably in a home services or professional environment.

Software Proficiency: Familiarity with CRM or dispatch software and Microsoft Office.

Communication Skills: Exceptional phone etiquette, active listening, and a calm, empathetic demeanor to engage customers positively.

Multitasking: Ability to perform accurate data entry efficiently while managing multiple tasks simultaneously.

Join us today and be part of a vibrant team dedicated to delivering outstanding customer experiences. We value energetic individuals who are eager to grow their careers while making meaningful connections with our customers every day.

Please email us at: office@airtika.com

**All applicants are kept confidential**

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More about this job

Responsibilities

Respond to customer inquiries, book and confirm appointments, dispatch service calls, and coordinate with technicians to support efficient routing and service delivery. Maintain accurate customer and service records, address concerns professionally, conduct follow-ups, and assist with paperwork and general office tasks.

Requirements

The role requires 1 to 3 years of customer service or administrative experience, preferably in home services or a professional environment. Candidates should be familiar with CRM or dispatch software and Microsoft Office, and demonstrate strong communication, accurate data entry, multitasking, and empathetic customer service skills.

Skills

Customer Service
Inbound And Outbound Communication
Appointment Scheduling
Service Dispatching
Route Optimization
Housecall Pro
CRM Software
Microsoft Office
Customer Record Maintenance
Data Entry
Active Listening
Phone Etiquette
Conflict Resolution
Multitasking
Administrative Support
Team Communication

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Customer Service Representative
Customer Service
Administrative Experience
Inbound Calls
Outbound Calls
Appointment Booking
Scheduling
Service Dispatching
Technician Routing
Housecall Pro
CRM Software
Dispatch Software
Microsoft Office
Customer Records
Service History
Data Entry
Customer Inquiries
Billing
Repairs
Maintenance
Estimate Appointments
Customer Care
Complaint Handling
Follow-Up Calls
Office Operations
Home Services
Field Technicians

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