Customer Service Representative

Overview

We are seeking a personable and organized HVAC CSR to join our team. The ideal candidate will provide assistance, information and support to our customers, dispatch service calls, and support daily office operations to ensure customer satisfaction and efficient routing for technicians.

Key Responsibilities

Inbound and Outbound Communication: Answer incoming calls, address customer inquiries regarding repairs, maintenance, and billing, and make outbound calls to confirm or book appointments.

Scheduling and Dispatching: Assign and schedule service, estimate and repair appointments using Housecall Pro software, optimizing technician routes.

Account Maintenance: Update customer records, track service history, and verify location data within the Housecall Pro database.

Team Communication: Communicate with field technicians to relay special instructions, job notes or urgent service needs.

Customer Care: Handle customer concerns with empathy and professionalism and escalate when necessary. Maintain detailed records of interactions, transactions, comments, and complaints within the customer database.

Administrative Tasks: Perform follow-up calls post-service, process basic paperwork, and assist with general office tasks.

Qualifications and Skills

Experience: 1 to 3 years of customer service or administrative experience, preferably in a home services or professional environment.

Software Proficiency: Familiarity with CRM or dispatch software and Microsoft Office.

Communication Skills: Exceptional phone etiquette, active listening, and a calm, empathetic demeanor to engage customers positively.

Multitasking: Ability to perform accurate data entry efficiently while managing multiple tasks simultaneously.

Join us today and be part of a vibrant team dedicated to delivering outstanding customer experiences. We value energetic individuals who are eager to grow their careers while making meaningful connections with our customers every day.

Please email us at: office@airtika.com

**All applicants are kept confidential**