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Added 2 mins ago
SH
Registered Nurse - Repost
Southern Health-Santé Sud
Carman, MB
- Full-time
The Registered Nurse (RN)/Registered Psychiatric Nurse (RPN) applies the nursing process to support clients/residents/patients in achieving and maintaining their optimum level of health…
Added 2 mins ago
IA
Quality Coordinator
IMP Aerospace & Defence
Halifax, NS
- Full-time
Participate in and support the Quality Dept training program; and
Added 2 mins ago
FR
Heavy Duty Cleaner
FirstService Residential Canada
Toronto, ON
- Full-time
…we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 2 mins ago
QT
Spécialiste du soutien informatique / Technical Support
Quantum Technology Recruiting Inc. (QTR)
Laval, QC
- Contract
- Coordonner la résolution des alertes et des tickets de service, et les transmettre à l'équipe de niveau 3 au besoin
Added 2 mins ago
SD
Inside Sales Representative
Shoemaker Drywall
Regina, SK
- Full-time
Customer service experience in fast paced setting required.
Added 2 mins ago
SH
Health Care Aide - Certified
Southern Health-Santé Sud
Altona, MB
- Full-time
…Nurse as team leaders, the Health Care Aide (HCA) provides support and assistance to residents/patients in Activities of Daily Living (ADLs) as identified in the care plan. The HCA works to…
Added 2 mins ago
B
Facility Manager III
BGIS
Montreal, QC
- Full-time
…within a region. The Facility Manager III is the primary BGIS representative for day-to-day contact with the Client and the Tenants for performance of the contract. The FM III will manage a…
Added 2 mins ago
SD
Inside Sales Representative
Shoemaker Drywall
Winnipeg, MB
- Full-time
Customer service experience in fast paced setting required.
Added 2 mins ago
FR
Security Concierge
FirstService Residential Canada
Burlington, ON
- Full-time
…we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 2 mins ago
MF
National Accounts Financial Consultant
MD Financial Management | Gestion financière MD
London, ON
- Full-time
…individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing…
Added 2 mins ago
Sales Support Coordinator
Enercare
Toronto, ON
Sales Support Coordinators are customer service specialists with a primary focus to aid in the achievement of corporate sales goals. They are responsible for partnering with field staff and…
Added 2 mins ago
Senior Sales Associate
Circle K
St. John's, NL
As a Lead Customer Service Representative, you will enjoy:
Added 2 mins ago
C
Financial Services Representative - Amos
CIBC
Amos, QC
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 17 mins ago
AW
Senior Developer - R&D Tools & Systems
Arctic Wolf
Waterloo, ON · Office - CAN - Ontario, Waterloo
- $75,000 to $246,000 CAD / year
- Full-time
…build, and maintenance of reproducible lab environments to support integration with third-party vendors. This role is critical in enabling fast, reliable onboarding of external systems by…
Added 17 mins ago
PA
Pre-Owned Automotive Sales Representative
Pfaff Automotive Partners Inc.
Markham, ON
- Full-time
MINI Markham is looking for a motivated, energetic, and customer-focused Pre-Owned Automotive Sales Representative to join our high-performing sales team. As part of Lithia & Driveway…
Added 17 mins ago
HI
Client Care Representative – Personal Lines Retention
HUB International
Kelowna, BC
- Full-time
Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.
Added 32 mins ago
XI
Field Sales & Marketing Representative - $5000 Signing Bonus
Xplore Inc.
Canada
- Full-time
Added 32 mins ago
GI
Associate Portfolio Manager
Gold Investment Management Ltd.
AB · Edmonton, AB
- Full-time
…individual who is team oriented, and passionate about client service, investment and risk management, and security analysis. We are hoping for a candidate that exemplifies our guiding…
Added 32 mins ago
AW
Senior Developer - R&D Tools & Systems
Arctic Wolf
Waterloo, ON
- $75,000 to $246,000 CAD / year
- Full-time
…build, and maintenance of reproducible lab environments to support integration with third-party vendors. This role is critical in enabling fast, reliable onboarding of external systems by…
Added 32 mins ago
GA
Représentant(e) des ventes - Grenier Occasion - Sales Representative
Grenier Automobile
Terrebonne, QC
- Full-time
Passion pour la vente et le service à la clientèle.
Added 32 mins ago
CO
Library Service Assistant 1/2 Circulation/Shipping Assistant MILL
City of Winnipeg
Winnipeg, MB
- Full-time
Library Service Assistant 1/2 Circulation/Shipping Assistant
Added 32 mins ago
SH
Home Care Attendant
Southern Health-Santé Sud
Steinbach, MB
- Full-time
…is responsible for the provision of personal care and home support services to an individual or group of home care clients as assigned. As identified by an established plan of care, the HCA…
Added 32 mins ago
Field Service Representative
EnerSys Delaware Inc.
Winnipeg, MB
The Field Service Representative plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports oftechnical problems with equipment, and…
Added 32 mins ago
TC
Customer Processing Representative, temporary full-time
The Canada Life Assurance Company
London, ON
- Full-time
Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered…
Added 32 mins ago
Registered Nurse/Registered Psychiatric Nurse
Winnipeg Regional Health Authority
Altona, MB
The Registered Nurse (RN)/Registered Psychiatric Nurse (RPN) applies the nursing process to support clients/residents/patients in achieving and maintaining their optimum level of health…

Airtika Heating and Cooling Ltd.

Customer Service Representative

Kelowna, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: Experience: 1 to 3 years of customer service or administrative experience, preferably in a home services or professional environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

Overview

We are seeking a personable and organized HVAC CSR to join our team. The ideal candidate will provide assistance, information and support to our customers, dispatch service calls, and support daily office operations to ensure customer satisfaction and efficient routing for technicians.

Key Responsibilities

Inbound and Outbound Communication: Answer incoming calls, address customer inquiries regarding repairs, maintenance, and billing, and make outbound calls to confirm or book appointments.

Scheduling and Dispatching: Assign and schedule service, estimate and repair appointments using Housecall Pro software, optimizing technician routes.

Account Maintenance: Update customer records, track service history, and verify location data within the Housecall Pro database.

Team Communication: Communicate with field technicians to relay special instructions, job notes or urgent service needs.

Customer Care: Handle customer concerns with empathy and professionalism and escalate when necessary. Maintain detailed records of interactions, transactions, comments, and complaints within the customer database.

Administrative Tasks: Perform follow-up calls post-service, process basic paperwork, and assist with general office tasks.

Qualifications and Skills

Experience: 1 to 3 years of customer service or administrative experience, preferably in a home services or professional environment.

Software Proficiency: Familiarity with CRM or dispatch software and Microsoft Office.

Communication Skills: Exceptional phone etiquette, active listening, and a calm, empathetic demeanor to engage customers positively.

Multitasking: Ability to perform accurate data entry efficiently while managing multiple tasks simultaneously.

Join us today and be part of a vibrant team dedicated to delivering outstanding customer experiences. We value energetic individuals who are eager to grow their careers while making meaningful connections with our customers every day.

Please email us at: office@airtika.com

**All applicants are kept confidential**

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More about this job

Responsibilities

Respond to customer inquiries, book and confirm appointments, dispatch service calls, and coordinate with technicians to support efficient routing and service delivery. Maintain accurate customer and service records, address concerns professionally, conduct follow-ups, and assist with paperwork and general office tasks.

Requirements

The role requires 1 to 3 years of customer service or administrative experience, preferably in home services or a professional environment. Candidates should be familiar with CRM or dispatch software and Microsoft Office, and demonstrate strong communication, accurate data entry, multitasking, and empathetic customer service skills.

Skills

Customer Service
Inbound And Outbound Communication
Appointment Scheduling
Service Dispatching
Route Optimization
Housecall Pro
CRM Software
Microsoft Office
Customer Record Maintenance
Data Entry
Active Listening
Phone Etiquette
Conflict Resolution
Multitasking
Administrative Support
Team Communication

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Customer Service Representative
Customer Service
Administrative Experience
Inbound Calls
Outbound Calls
Appointment Booking
Scheduling
Service Dispatching
Technician Routing
Housecall Pro
CRM Software
Dispatch Software
Microsoft Office
Customer Records
Service History
Data Entry
Customer Inquiries
Billing
Repairs
Maintenance
Estimate Appointments
Customer Care
Complaint Handling
Follow-Up Calls
Office Operations
Home Services
Field Technicians

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