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Added 5 mins ago
AD
Global Logistics and Compliance Manager
Active Dynamics Group
Toronto, ON · Scarborough, ON
- Full-time
Lead inbound and outbound transportation across ocean, air, truckload, LTL, cross-border, parcel and expedited freight · Mexico / IMMEX & Cross-Border Compliance
Added 5 mins ago
LC
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 5 mins ago
OH
Ultrasound Technologist (PRN)
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- Part-time
Deliver diagnostic imaging services to all patients by providing modern medicine and compassionate care. This includes inpatient, outpatient and emergent ultrasound procedures. The…
Added 5 mins ago
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Manager, Family Philanthropy
Sobeys
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- Full-time
The Manager, Family Philanthropy provides strategic and operational leadership across the Sobey family’s philanthropic foundations, awards programs, stakeholder partnerships and related…
Added 5 mins ago
K
Sr Product Manager - Virality, Referrals & KOL
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Canada
- Full-time
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Added 5 mins ago
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Calgary, AB
- Full-time
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Added 5 mins ago
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General Duty Nurse (N2) - Women's Health Labour & Delivery - Repost
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SAP Business Analyst
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- Full-time
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Added 5 mins ago
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Manager, Privacy
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- Full-time
Exceptional stakeholder management, communication, and prioritization skills, with a proven track record of translating complex regulatory concepts into practical business solutions
Added 5 mins ago
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Business Relationship Manager - Sarnia
Libro Credit Union
Sarnia, ON
- Full-time
Join Libro Credit Union as a Business Relationship Manager - Sarnia
Added 5 mins ago
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TDS Operations Analyst III
TD Securities
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
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Corporate Project Manager
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Waterloo, ON
- Full-time
Reporting to the Director, Project Management Office, the Project Manager is responsible for managing cross-departmental Business Projects and/or Information Technology Systems (ITS)…
Added 5 mins ago
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Engineering Manager, Inference Router
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Toronto, ON
- Full-time
…over 10 times faster than GPU-based hyperscale cloud inference…
Added 5 mins ago
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US Tax Manager
Grewal Guyatt LLP
Richmond Hill, ON
- $129,600 to $165,400 CAD / year
- Full-time
Work Schedule Requirement: Hybrid – four (4) days in office, one (1) day remote
Added 5 mins ago
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Director of Human Resources & Organizational Learning
CCRW | CCRT
Toronto, ON
- Full-time
Monitor recruitment outcomes, including time to fill, candidate quality, accessibility, and hiring-manager experience.
Added 5 mins ago
TI
Account Representative | Woodbridge, ON
TTI, Inc.
Woodbridge, ON
- Full-time
…geographic territory by working with the branch or corporate product manager and the manufacturers to get the most competitive pricing by utilizing communication by telephone, fax and…
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Asphalt Plant Superintendent
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Calgary, AB
The role requires flexibility to work early mornings, evenings, weekends, overtime, and occasional night shifts to meet operational requirements
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Conference Services & Event Sales Manager
AccorHotel
Calgary, AB
- Full-time
We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Conference Services & Event Sales Manager. Inspire and create the grandest experience for our guest,…
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Senior Product Delivery Manager
Manulife
Toronto, ON
- Full-time
Manulife is seeking a highly motivated Senior Product Delivery Manager to join our Global Wealth and Asset Management (GWAM) Technology team. This role sits at the intersection of business,…
Added 20 mins ago
S
Implementation Consultant (Global)
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Toronto, ON
- Full-time
…to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That…
Added 20 mins ago
RM
Manager - Diagnostic Imaging
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- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 20 mins ago
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Vice President, Wealth Advisory & Business Development
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- Full-time
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Added 20 mins ago
RB
Director, External Managers – Alternatives
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- Full-time
Manage manager contracts, fees, and commercial negotiations
Added 20 mins ago
RB
Senior Manager, Business Intelligence & Reporting
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Toronto, ON
- Full-time
…maintain Tableau dashboards and reports end to end, turning business requirements into clear, intuitive visualizations. Apply visual design and UX best practices to create dashboards that…
Added 20 mins ago
RB
Senior Business Deposit Specialist
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Burlington, ON
- Full-time
Five or more years of experience in deposits and investments, ideally as a Commercial Relationship Manager, Treasury Solutions Specialist, or alternative lines of business with a focus on…

Airwallex

Senior Technical Account Manager

Toronto, ON, Canada

Compensation Range: $180K - $220K · Full-time

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Job details

Pay: Compensation Range: $180K - $220K
Job type: Full-time
Apply by: Dec 11, 2026
Experience: At least 5 years experience working in an engineering, technical support, or technical account manager role
Posting language: English
Posted: Nov 11, 2026

Original job description

About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

About The Team

The Merchant Services team partners with our clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. We influence revenue growth across our entire product portfolio and collaborate with sales, strategy, product, and engineering teams to provide the best experience for our most valued customers. Our team works alongside commercial teams throughout the pre-sales, integration, and post go-live ramping stages, serving as the single technical point of contact and trusted advisor for our clients. We are committed to empowering businesses with the tools our clients need to succeed in a dynamic market.

What You’ll Do

As a Technical Account Managers (TAM) in Airwallex, you will play a crucial role in fostering our customers’ innovative and transformative endeavours across our full payment solutions suites. This is not a sales role, instead, it offers you the opportunity to serve as the primary technical advisor and ‘voice of the customer’ for our most valued enterprise customers.

Within the Merchant Services team, TAMs contribute significantly to ensuring the success of key enterprise customers in optimising their adoption and integration of Airwallex products. Serving as a strategic expert, TAMs offer guidance on the entire suite of Airwallex products and the customer's architecture. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the post go-live ramping experiences. Additionally, TAMs work cross-functionally across internal Airwallex teams and provide an elevated support experience for our strategic clients

This role can be based out of SF, NYC, Seattle or Toronto and requires work in our office 3 days a week.

Responsibilities

Be the primary technical owner dedicated to a group of Airwallex strategic enterprise clients
Deliver an elevated services and technical support experience to your client portfolios
Build trusted relationships with your clients by becoming a subject matter expert on their business
Work with account managers from commercial team to explore optimization and upsell opportunities
Be directly accountable for analysing and improving their support experience and providing contextual insight regarding client's experience with Airwallex products
Serve as an escalation point to provide break-fix support and for ad-hoc technical questions from the clients
Support the Quarterly Business Review (QBR) sessions held with the clients, especially on Airwallex product roadmap updates and technical support / performance metrics walkthroughs

Who You Are

We are looking for a technically savvy and sales-oriented technical account manager to partner with our most strategic enterprise customers, guiding them through post-sales queries and highlighting opportunities to scale to maximize the value of what they can build with our products. We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum Qualifications

Bachelor's degree in a STEM discipline, with strong academic achievements
At least 5 years experience working in an engineering, technical support, or technical account manager role
Comfortable managing multiple and changing priorities and meeting deadlines in an entrepreneurial environment
Ability to approach customer and sales team requests in a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
Thorough understanding of the software development lifecycle and API architecture
Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
Experience integrating RESTful APIs into web applications

Preferred Qualifications

Knowledge of the payments domain / financial services will be advantageous
Experience working with data. You can analyze transaction patterns and use these insights to drive improvements and optimizations
Strong organizational skills and self-starting mindset

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Compensation Range: $180K - $220K

Apply on LinkedIn About employer

More about this job

Responsibilities

Serve as the primary technical owner and trusted advisor for strategic enterprise clients, supporting product adoption, integrations, launches, and operational issue resolution. Improve the client support experience, provide technical guidance and escalations, and collaborate with commercial teams on optimization opportunities and quarterly business reviews.

Requirements

Requires a bachelor's degree in a STEM discipline, at least five years of experience in engineering, technical support, or technical account management, and experience integrating RESTful APIs into web applications. Candidates should understand software development lifecycles and API architecture, communicate effectively with decision-makers, and manage changing priorities proactively; payments knowledge and data analysis experience are advantageous.

Skills

Technical Account Management
Technical Support
API Integration
RESTful APIs
API Architecture
Payments
Financial Services
Consultative Communication
Escalation Management
Data Analysis
Transaction Analysis
Project Planning
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Airwallex
Merchant Services
Technical Account Management
Enterprise Customers
Payments
Financial Services
Payment Solutions
RESTful APIs
API Integration
API Architecture
Web Applications
Technical Support
Break-Fix Support
Customer Experience
Product Adoption
Integration Planning
Launch Planning
Operational Challenges
Quarterly Business Reviews
Product Roadmap
Performance Metrics
Transaction Analysis
Data Analysis
Revenue Growth
Upsell Opportunities
Cross-Functional Collaboration
Enterprise Architecture

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Jobs in Canada