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Added 11 mins ago
ML
Hospitality Manager - Client Centre
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
The Hospitality Manager - Client Centre is an onsite leadership role responsible for overseeing hospitality operations across the Conference Centre, workplace catering, and Executive…
Added 26 mins ago
W
Manager - Environmental Health and Safety
Wesco
Mississauga, ON
- $98,653 to $139,000 USD / year
- Full-time
As a Manager - Environmental Health and Safety you will design, develop, implement and oversee the organization's environmental, health and safety programs and procedures to safeguard…
Added 26 mins ago
CC
Location Manager
Cintas Canada
Toronto, ON · North York, ON
- Full-time
Cintas is seeking a Location Manager. The Location Manager assists with managing the location's overall operational business while completing a defined curriculum of activities that will…
Added 26 mins ago
HC
Fundraising Lead Volunteer
Hami Canada
NB · Chiasson Office, NB
- Internship
Working closely with the Volunteer Manager to build and manage a small team of Fundraising coordinators to support the execution of fundraising initiatives.
Added 26 mins ago
KG
Building Operator (Toronto)
Kipling Group
Toronto, ON
- Full-time
Maintain the level of documentation and assist the operations manager in creating new documents for the facility.
Added 26 mins ago
P
restaurant assistant manager
Petro-Canada
Miramichi, NB
- Full-time
Added 26 mins ago
SS
MANAGER OF EXTERNAL BUSINESS SERVICES
School Services of California Inc.
NB · Chiasson Office, NB
- Internship
TITLE: Manager of External Business Services (Confidential, Classified Management Position)
Added 26 mins ago
H
assistant manager, fast food
Harvey's
Port Colborne, ON
- Full-time
Added 26 mins ago
WI
Technical Manager, Construction Interface
WSP in Canada
Ottawa, ON
- Full-time
…- you want to shape something meaningful. As the TECHNICAL MANAGER – CONSTRUCTION INTERFACE (CENTRUS PROGRAM), you will play a pivotal leadership role supporting CENTRUS program objectives…
Added 26 mins ago
HH
assistant manager, restaurant
Halibut House Fish and Chips Inc.
Welland, ON
- Full-time
Added 26 mins ago
HC
product line manager
HPP CANADA
Delta, BC
- Full-time
Added 26 mins ago
AC
Manager, Indirect Tax
ACCA Careers
Toronto, ON
- Full-time
Make an impact with our Indirect Tax team as a Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a trusted…
Added 26 mins ago
AC
Senior Manager, Indirect Tax
ACCA Careers
Toronto, ON
- Full-time
Make an impact with our Indirect Tax team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a…
Added 26 mins ago
AC
Senior Manager, U.S. Corporate Tax
ACCA Careers
Toronto, ON
- Full-time
Make an impact with our U.S. Corporate Tax team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework.…
Added 26 mins ago
M
Manager, National Tax Services
MNP
Markham, ON
- Full-time
Make an impact with our National Tax Services Group as a Manager. This diverse team of professionals provides best-in-class industry and technical expertise to internally drive the success…
Added 26 mins ago
NF
Grocery Department Manager Full Time Day
No Frills
Fredericton, NB
- Full-time
…have opportunities for hard working, enthusiastic and reliable people just like…
Added 26 mins ago
S
Liquor Store - Assistant Manager Liquor Store
Sobeys
Calgary, AB
- Full-time
We have an immediate opening for a customer driven, community engaged, results oriented and passionate people leader to join our team as an Assistant Store Manager. As a member of the…
Added 26 mins ago
M
Manager, National Tax Services
MNP
Toronto, ON
- Full-time
Make an impact with our National Tax Services Group as a Manager. This diverse team of professionals provides best-in-class industry and technical expertise to internally drive the success…
Added 26 mins ago
NF
Assistant Store Manager Fresh Full Time Day
No Frills
AB · Edmonton, AB
- Full-time
…have opportunities for hard working, enthusiastic and reliable people just like…
Added 56 mins ago
TA
SALES ASSOCIATE - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Halton Hills, ON
- Part-time
…Respect, and Integrity, we truly pride ourselves on seeing our people reach their full potential through growth, confidence, passion, and innovation.…
Added 1 hour ago
TR
Lead, ERP Training
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- Full-time
…to its success. We are seeking a motivated and experienced Manager to lead Training across this global…
Added 1 hour ago
F
Regional Superintendent
FundyPros
Bathurst, NB
- Full-time
At FundyPros, we exist to build strong communities and connect people.
Added 1 hour ago
EL
Key Holder - 12 hours - The Cosmetics Company Store - Toronto Premium Outlets - Halton Hills, ON
Estée Lauder Companies
ON
- Full-time
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 1 hour ago
TG
Planet Fitness - Member Services Representative - Part Time - Timmins
Taymax Group
Timmins, ON
- Part-time
It's fun to work in a company where people truly BELIEVE in what they're doing!
Added 2 hours ago
EI
administrative manager
EcoStar Insulation
Toronto, ON · North York, ON
- Full-time

Aisle

Customer Wellness Associate

Vancouver, BC, Canada

Salary Range: $46,000 – $54,000 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $46,000 – $54,000 CAD
Job type: Full-time
Apply by: Mar 30, 2027
Posting language: English
Posted: Oct 1, 2026

Original job description

Job Posting: Customer Wellness Associate

Location: Vancouver, BC (In-Office)

Start Date: TBD

Employment Type: Full-time, permanent

Reports to: Chief Operations Officer

Salary Range: $46,000 – $54,000 CAD

Applications Close: Thursday October 8th

Apply to: anna@periodaisle.com

Who We Are

Aisle is a Vancouver-based, B Corp–certified period and functional underwear company, building products and a customer experience that reflect our values: thoughtful, sustainable, and genuinely helpful. Our Customer Experience team is the heart of that promise - the people who make sure every customer, whether they reach us by email, chat, or social media, feels heard and taken care of.

Position Overview

The Customer Wellness Associate is an entry-level role supporting Aisle's growing customer base through proactive, outbound-first communication, hands-on warehouse order support, and direct-to-customer social media care.

You'll work closely alongside our Warehouse Team and Customer Wellness Lead, sharing the day-to-day support queue but with your own areas of focus: getting ahead of issues before customers have to ask (oversells, address problems, shipping delays), resolving customer concerns directly on social media rather than routing them to email, and supporting warehouse-side processing of returns and return-to-sender (RTS) packages.

This is a great fit for someone early in their customer service career who is organized, empathetic, comfortable switching between a computer and warehouse tasks, and excited to help build a best-in-class support experience for a growing ecommerce brand.

Key ResponsibilitiesProactive Customer Outreach

Monitor order and inventory data to flag oversells, backorders, and shipping delays, and reach out to affected customers before they have to ask
Identify and resolve address issues on upcoming shipments to reduce return-to-sender packages
Send timely, warm, on-brand updates when something changes with a customer's order

Social Media Customer Care

Own front-line customer service across Aisle's social channels (comments and DMs), resolving issues directly on-platform instead of redirecting customers to email
Monitor social channels for service-related questions and respond with brand voice and empathy
Escalate sensitive or high-risk social interactions to the Social Media Manager as needed

Warehouse & Returns Support

Process customer returns and exchanges in the warehouse, following established tagging and quality protocols
Manage return-to-sender (RTS) packages - identifying the cause, correcting address or order data, and coordinating reshipment
Partner with the warehouse team to keep returns processing on schedule and flag recurring fulfillment issues

Customer Support Operations

Support the shared support queue (Gorgias/Shopify) alongside the Customer Wellness Lead, with a focus on outbound and proactive tickets
Keep accurate order notes, tags, and resolution records
Help maintain macros for recurring outbound scenarios (oversells, delays, address corrections)

Collaboration & Learning

Work with the Customer Wellness Lead to divide queue ownership and keep tone and quality consistent across channels
Share recurring customer and fulfillment issues with Operations to support root-cause fixes
Receive regular mentorship and feedback, with room to grow into broader customer experience responsibilities

Qualifications & Experience

Experience in digital customer service, retail, hospitality, or another customer-facing role
Comfortable moving between digital communication and hands-on warehouse tasks in the same day
Strong written communication skills and comfort representing a brand's voice on social media
Detail-oriented, particularly with data entry, order tracking, and shipping/address accuracy
Organized and calm under a high volume of customer interactions
Comfortable with light physical warehouse work (lifting, sorting, standing)

Assets (Nice to Have)

Experience with Shopify - a major asset
Experience with Gorgias or another customer service/helpdesk platform
Experience managing a brand's social media presence or community engagement
Interest or background in ecommerce, DTC, or consumer packaged goods
Interest in the period care, wellness, or sustainability space

What We Offer

Structured on-the-job training and mentorship from our team
Hands-on experience across customer support, fulfillment, and social media for a growing ecommerce brand
A supportive, collaborative team environment
Competitive entry-level compensation and benefits
Room to grow into broader customer experience responsibilities over time

How to Apply

Please send your resume to anna@periodaisle.com. Tell us about a time you turned a frustrated customer into a happy one - we'd love to hear it.

Apply About employer

More about this job

Responsibilities

Proactively contact customers about order issues, provide direct support through social media and the shared customer service queue, and maintain accurate order records. Process returns and return-to-sender packages in coordination with the warehouse team, while sharing recurring issues with Operations.

Requirements

Candidates should have experience in customer-facing work and strong written communication, organization, and attention to detail. They must be comfortable switching between digital support and light physical warehouse tasks; Shopify, helpdesk, and social media experience are assets.

Skills

Digital Customer Service
Written Communication
Social Media Customer Care
Order Tracking
Data Entry
Address Accuracy
Returns Processing
Customer Issue Resolution
Empathy
Organization
Attention to Detail
Ecommerce Support
Warehouse Support
Customer Service Platforms
Shopify
Gorgias

Benefits

On-the-job training
Mentorship
Supportive team environment
Growth opportunities

Visa sponsorship

Not detected in the job text

Hiring contact email

anna@periodaisle.com

Keywords

Customer Experience
Customer Service
Proactive Customer Outreach
Social Media
Direct-to-customer Support
Ecommerce
Shopify
Gorgias
Order Management
Inventory Data
Oversells
Backorders
Shipping Delays
Address Corrections
Returns Processing
Exchanges
Return-to-sender Packages
Warehouse Operations
Fulfillment
Support Queue
Customer Service Macros
Order Notes
Customer Issue Escalation
Sustainability
Period Care

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