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Added 8 mins ago
Decor Sales Specialist : Full Time - CHINOOK
The Home Depot Canada
Calgary, AB
Full-time
Added 8 mins ago
Seasonal Sales Associate
Tailored Brands
Vancouver, BC
Full-time
Customer service – or as we call it – culture of customer-obsession by being customer-ready and delivering a world-class experience every day
Added 23 mins ago
COS Supervisor
BoF Careers
Mississauga, ON
Full-time
As a Supervisor, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by…
Added 23 mins ago
Moncler Sales Support Advisor (Holt Renfrew Bloor)
BoF Careers
Toronto, ON · Greater Toronto Area, Canada
Part-time
Minimum two years of retail experience, preferably in a luxury environment. Relevant hospitality, customer service, or other client-facing experience may be considered in lieu of retail…
Added 23 mins ago
Représentants des ventes d'occasions/Pre-Owned Sales Consultant
AutoCanada Inc.
Montreal, QC
Full-time
…activités génératrices de ventes et en fournissant un excellent service client, du premier contact à la livraison finale. La fonction principale d'un représentant des ventes automobiles est…
Added 23 mins ago
Store Management - Spirit
Spencer Gifts - Spirit Halloween
Sherwood Park, AB
Temporary
…setting up fixtures and lifting/moving up to 50 pounds. Prior retail management experience is…
Added 23 mins ago
Sales Associate - Spirit
Spencer Gifts - Spirit Halloween
Sherwood Park, AB
Temporary
The Sales Associate will support the Store Management Team in the setup, merchandising, pack-up and teardown of a seasonal store. The Sales Associate is responsible for maintaining Guest…
Added 23 mins ago
Store Management - Spirit
Spencer Gifts - Spirit Halloween
Kitchener, ON
Temporary
…setting up fixtures and lifting/moving up to 50 pounds. Prior retail management experience is…
Added 23 mins ago
Sales Associate - Spirit
Spencer Gifts - Spirit Halloween
Kitchener, ON
Temporary
The Sales Associate will support the Store Management Team in the setup, merchandising, pack-up and teardown of a seasonal store. The Sales Associate is responsible for maintaining Guest…
Added 23 mins ago
Store Management - Spirit
Spencer Gifts - Spirit Halloween
Kitchener, ON
Temporary
…setting up fixtures and lifting/moving up to 50 pounds. Prior retail management experience is…
Added 23 mins ago
Sales Associate - Spirit
Spencer Gifts - Spirit Halloween
Kitchener, ON
Temporary
The Sales Associate will support the Store Management Team in the setup, merchandising, pack-up and teardown of a seasonal store. The Sales Associate is responsible for maintaining Guest…
Added 23 mins ago
Store Management - Spirit
Spencer Gifts - Spirit Halloween
Calgary, AB
Temporary
…setting up fixtures and lifting/moving up to 50 pounds. Prior retail management experience is…
Added 23 mins ago
Sales Associate - Spirit
Spencer Gifts - Spirit Halloween
Calgary, AB
Temporary
The Sales Associate will support the Store Management Team in the setup, merchandising, pack-up and teardown of a seasonal store. The Sales Associate is responsible for maintaining Guest…
Added 23 mins ago
Store Management - Spirit
Spencer Gifts - Spirit Halloween
Burnaby, BC
Temporary
…setting up fixtures and lifting/moving up to 50 pounds. Prior retail management experience is…
Added 23 mins ago
Sales Associate - Spirit
Spencer Gifts - Spirit Halloween
Burnaby, BC
Temporary
The Sales Associate will support the Store Management Team in the setup, merchandising, pack-up and teardown of a seasonal store. The Sales Associate is responsible for maintaining Guest…
Added 23 mins ago
Cast Member - Seasonal
Cineplex
Chilliwack, BC · GLX Chilliwack
Part-time
Added 54 mins ago
Sobeys- Food Sampling Brand Ambassador-Orleans
Mosaic North America
Orleans, ON
Part-time
Previous customer service, retail, or sales experience preferred
Added 54 mins ago
Samsung Home Electronics Sales and Product Specialist
Premium Retail Services
Kelowna, BC
Full-time
As a Samsung Sales and Product Specialist, you’ll spark sales in retail stores, promote products and excite customers about everything Samsung TV. Growing sales for Premium clients is the…
Added 54 mins ago
Chromebook Sales Specialist
Premium Retail Services
AB · Edmonton, AB
Full-time
Elevate the customer experience by maintaining merchandising standards of all products and displays.
Added 54 mins ago
Part Time Member Advisor
Affinity Credit Union
Humboldt, SK · St. Brieux, SK · Watson, SK · Saint Brieux, SK
Part-time
…trusted financial partner for our members, delivering exceptional service and expert financial…
Added 1 hour ago
shift supervisor - Store# 83297, VICTORIA TRAIL
Starbucks Coffee Company
Edmonton, AB
Full-time
Customer service experience in a retail or restaurant environment
Added 1 hour ago
Front End Associate Part Time - 7160 North Bay
The Home Depot Canada
North Bay, ON
Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 1 hour ago
Overnight Freight Associate Part Time - 7236 Timmins
The Home Depot Canada
Timmins, ON
Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 1 hour ago
Sales Associate Part Time - 7102 Thunder Bay
The Home Depot Canada
Thunder Bay, ON
Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 1 hour ago
Receiver (nights)
Princess Auto Ltd.
Prince George, BC
Part-time
…customers with the most unique assortment of products, unrivaled customer service and exceptional value – for nearly 100…

Aisle

Customer Wellness Associate

Vancouver, BC, Canada

Pay: Salary Range: $46,000 – $54,000 CAD
Job type: Full-time
Apply by: Mar 30, 2027
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Posting: Customer Wellness Associate

Location: Vancouver, BC (In-Office)

Start Date: TBD

Employment Type: Full-time, permanent

Reports to: Chief Operations Officer

Salary Range: $46,000 – $54,000 CAD

Applications Close: Thursday October 8th

Apply to: anna@periodaisle.com

Who We Are

Aisle is a Vancouver-based, B Corp–certified period and functional underwear company, building products and a customer experience that reflect our values: thoughtful, sustainable, and genuinely helpful. Our Customer Experience team is the heart of that promise - the people who make sure every customer, whether they reach us by email, chat, or social media, feels heard and taken care of.

Position Overview

The Customer Wellness Associate is an entry-level role supporting Aisle's growing customer base through proactive, outbound-first communication, hands-on warehouse order support, and direct-to-customer social media care.

You'll work closely alongside our Warehouse Team and Customer Wellness Lead, sharing the day-to-day support queue but with your own areas of focus: getting ahead of issues before customers have to ask (oversells, address problems, shipping delays), resolving customer concerns directly on social media rather than routing them to email, and supporting warehouse-side processing of returns and return-to-sender (RTS) packages.

This is a great fit for someone early in their customer service career who is organized, empathetic, comfortable switching between a computer and warehouse tasks, and excited to help build a best-in-class support experience for a growing ecommerce brand.

Key ResponsibilitiesProactive Customer Outreach

Monitor order and inventory data to flag oversells, backorders, and shipping delays, and reach out to affected customers before they have to ask
Identify and resolve address issues on upcoming shipments to reduce return-to-sender packages
Send timely, warm, on-brand updates when something changes with a customer's order

Social Media Customer Care

Own front-line customer service across Aisle's social channels (comments and DMs), resolving issues directly on-platform instead of redirecting customers to email
Monitor social channels for service-related questions and respond with brand voice and empathy
Escalate sensitive or high-risk social interactions to the Social Media Manager as needed

Warehouse & Returns Support

Process customer returns and exchanges in the warehouse, following established tagging and quality protocols
Manage return-to-sender (RTS) packages - identifying the cause, correcting address or order data, and coordinating reshipment
Partner with the warehouse team to keep returns processing on schedule and flag recurring fulfillment issues

Customer Support Operations

Support the shared support queue (Gorgias/Shopify) alongside the Customer Wellness Lead, with a focus on outbound and proactive tickets
Keep accurate order notes, tags, and resolution records
Help maintain macros for recurring outbound scenarios (oversells, delays, address corrections)

Collaboration & Learning

Work with the Customer Wellness Lead to divide queue ownership and keep tone and quality consistent across channels
Share recurring customer and fulfillment issues with Operations to support root-cause fixes
Receive regular mentorship and feedback, with room to grow into broader customer experience responsibilities

Qualifications & Experience

Experience in digital customer service, retail, hospitality, or another customer-facing role
Comfortable moving between digital communication and hands-on warehouse tasks in the same day
Strong written communication skills and comfort representing a brand's voice on social media
Detail-oriented, particularly with data entry, order tracking, and shipping/address accuracy
Organized and calm under a high volume of customer interactions
Comfortable with light physical warehouse work (lifting, sorting, standing)

Assets (Nice to Have)

Experience with Shopify - a major asset
Experience with Gorgias or another customer service/helpdesk platform
Experience managing a brand's social media presence or community engagement
Interest or background in ecommerce, DTC, or consumer packaged goods
Interest in the period care, wellness, or sustainability space

What We Offer

Structured on-the-job training and mentorship from our team
Hands-on experience across customer support, fulfillment, and social media for a growing ecommerce brand
A supportive, collaborative team environment
Competitive entry-level compensation and benefits
Room to grow into broader customer experience responsibilities over time

How to Apply

Please send your resume to anna@periodaisle.com. Tell us about a time you turned a frustrated customer into a happy one - we'd love to hear it.

Apply About employer

More about this job

Responsibilities

Proactively contact customers about order issues, provide direct support through social media and the shared customer service queue, and maintain accurate order records. Process returns and return-to-sender packages in coordination with the warehouse team, while sharing recurring issues with Operations.

Requirements

Candidates should have experience in customer-facing work and strong written communication, organization, and attention to detail. They must be comfortable switching between digital support and light physical warehouse tasks; Shopify, helpdesk, and social media experience are assets.

Skills

Digital Customer Service
Written Communication
Social Media Customer Care
Order Tracking
Data Entry
Address Accuracy
Returns Processing
Customer Issue Resolution
Empathy
Organization
Attention to Detail
Ecommerce Support
Warehouse Support
Customer Service Platforms
Shopify
Gorgias

Benefits

On-the-job training
Mentorship
Supportive team environment
Growth opportunities

Visa sponsorship

Not detected in the job text

Hiring contact email

anna@periodaisle.com

Keywords

Customer Experience
Customer Service
Proactive Customer Outreach
Social Media
Direct-to-customer Support
Ecommerce
Shopify
Gorgias
Order Management
Inventory Data
Oversells
Backorders
Shipping Delays
Address Corrections
Returns Processing
Exchanges
Return-to-sender Packages
Warehouse Operations
Fulfillment
Support Queue
Customer Service Macros
Order Notes
Customer Issue Escalation
Sustainability
Period Care

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