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Added 37 mins ago
CO
Data Engineer
City of Leduc
Prince George, BC · Civic Centre
- Full-time
…collaborative and dynamic workplace where our values of Teamwork, Service, Respect and Leadership guide our conduct and contribute to a healthy culture. If you would like to work as part of…
Added 1 hour ago
GO
Finance Officer
Government of Nunavut
Kugluktuk, NU
- Full-time
Reporting to the Manager, Finance & Administration, the Finance Officer provides accounting services such as accounts payable, accounts receivable, revenue operations, analyses, reports,…
Added 1 hour ago
AS
AML/ATF Officer
Alterna Savings
Ottawa, ON · Toronto, ON
- Full-time
The AML/ATF Officer will be responsible for the daily transaction review and analysis as relates to Money Laundering and Terrorist Financing. The Officer will work closely with all relevant…
Added 1 hour ago
TC
Manager, Budget Services
The City of Guelph
Guelph, ON
- Other
…monitoring and variance reporting functions, and financial planning support to City departments and local boards as applicable. Reporting to the General Manager, Finance – City Treasurer…
Added 1 hour ago
F
Junior Title Officer
FCT
Oakville, ON
- Full-time
Complete all Requests for Insurance, as mandated and as required in individual lender Procedures, within documented Service Level Agreements
Added 1 hour ago
ST
Territory Sales Representative
SimplyAI Talent
Surrey, BC
- Full-time
We are looking for a motivated and results-driven Territory Sales Officer to expand our market presence and drive business growth across an assigned territory.
Added 2 hours ago
SM
GOAPRDJP000001039 – Administrative Assistant – Intermediate
S M Software Solutions Inc
Calgary, AB
- Internship
We are seeking an Administrative Assistant – Intermediate to support the Appeals Commission in Calgary, Alberta. The successful candidate will provide administrative and operational support…
Added 2 hours ago
SM
GOAPRDJP000001039 – Administrative Assistant – Intermediate
S M Software Solutions Inc
Calgary, AB
- Internship
We are seeking an Administrative Assistant – Intermediate to support the Appeals Commission in Calgary, Alberta. The successful candidate will provide administrative and operational support…
Added 2 hours ago
SM
GOAPRDJP000001039 – Administrative Assistant – Intermediate
S M Software Solutions Inc
Calgary, AB
- Internship
We are seeking an Administrative Assistant – Intermediate to support the Appeals Commission in Calgary, Alberta. The successful candidate will provide administrative and operational support…
Added 2 hours ago
SM
GOAPRDJP000001040 – Administrative Assistant – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
We are seeking an Administrative Assistant – Intermediate to support the Appeals Commission in Edmonton, Alberta. The successful candidate will provide administrative and operational…
Added 2 hours ago
SM
GOAPRDJP000001040 – Administrative Assistant – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
We are seeking an Administrative Assistant – Intermediate to support the Appeals Commission in Edmonton, Alberta. The successful candidate will provide administrative and operational…
Added 2 hours ago
SM
GOAPRDJP000001040 – Administrative Assistant – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
We are seeking an Administrative Assistant – Intermediate to support the Appeals Commission in Edmonton, Alberta. The successful candidate will provide administrative and operational…
Added 2 hours ago
A
Executive Assistant - Head Office
AutoCanada
AB · Edmonton, AB
- Full-time
As the Executive Assistant to the Chief Operating Officer, you will play a critical role in enabling executive effectiveness by managing priorities, communications, and logistics. You will…
Added 2 hours ago
TM
Senior Director, Capital Projects & Technical Services
Tribe Management inc
Toronto, ON
- Full-time
Reporting to the Chief Operating Officer, this executive leadership role will be responsible for driving growth, developing strategic client relationships, leading complex capital…
Added 3 hours ago
W
HSE Specialist II
Worley
Edmonton, AB
- Full-time
…Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
Added 3 hours ago
CS
Personal Assistant to Chief Executive Officer
Canadian Sustainable Energies Ltd
Canada
- Full-time
…Canada, providing high-level administrative and organizational support to the Chief Executive Officer. This position manages the CEO’s calendar, coordinates meetings, prepares agendas and…
Added 3 hours ago
TS
Christmas Support Worker
The Salvation Army in Canada
Saskatoon, SK
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 3 hours ago
VS
Kidney Walk Event Day Volunteer (Toronto)
Volunteer Success
Toronto, ON
- Full-time
Make a Difference in Your Community! Join us for the 2026 Kidney Walk and help support Canadians living with kidney disease.
Added 4 hours ago
TS
Kettle Coordinator
The Salvation Army in Canada
Saskatoon, SK
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 4 hours ago
TS
Store Associate
The Salvation Army in Canada
Toronto, ON
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 4 hours ago
TS
Store Associate
The Salvation Army in Canada
Sherwood Park, AB
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 4 hours ago
TS
Store Associate
The Salvation Army in Canada
Brampton, ON
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 4 hours ago
TS
Store Associate
The Salvation Army in Canada
Toronto, ON
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 4 hours ago
TS
Store Associate
The Salvation Army in Canada
Winnipeg, MB
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 4 hours ago
TS
Store Associate
The Salvation Army in Canada
Winnipeg, MB
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…

Aisle

Customer Wellness Associate

Vancouver, BC, Canada

Salary Range: $46,000 – $54,000 CAD · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $46,000 – $54,000 CAD
Job type: Full-time
Apply by: Mar 30, 2027
Posting language: English
Posted: Oct 1, 2026

Original job description

Job Posting: Customer Wellness Associate

Location: Vancouver, BC (In-Office)

Start Date: TBD

Employment Type: Full-time, permanent

Reports to: Chief Operations Officer

Salary Range: $46,000 – $54,000 CAD

Applications Close: Thursday October 8th

Apply to: anna@periodaisle.com

Who We Are

Aisle is a Vancouver-based, B Corp–certified period and functional underwear company, building products and a customer experience that reflect our values: thoughtful, sustainable, and genuinely helpful. Our Customer Experience team is the heart of that promise - the people who make sure every customer, whether they reach us by email, chat, or social media, feels heard and taken care of.

Position Overview

The Customer Wellness Associate is an entry-level role supporting Aisle's growing customer base through proactive, outbound-first communication, hands-on warehouse order support, and direct-to-customer social media care.

You'll work closely alongside our Warehouse Team and Customer Wellness Lead, sharing the day-to-day support queue but with your own areas of focus: getting ahead of issues before customers have to ask (oversells, address problems, shipping delays), resolving customer concerns directly on social media rather than routing them to email, and supporting warehouse-side processing of returns and return-to-sender (RTS) packages.

This is a great fit for someone early in their customer service career who is organized, empathetic, comfortable switching between a computer and warehouse tasks, and excited to help build a best-in-class support experience for a growing ecommerce brand.

Key ResponsibilitiesProactive Customer Outreach

Monitor order and inventory data to flag oversells, backorders, and shipping delays, and reach out to affected customers before they have to ask
Identify and resolve address issues on upcoming shipments to reduce return-to-sender packages
Send timely, warm, on-brand updates when something changes with a customer's order

Social Media Customer Care

Own front-line customer service across Aisle's social channels (comments and DMs), resolving issues directly on-platform instead of redirecting customers to email
Monitor social channels for service-related questions and respond with brand voice and empathy
Escalate sensitive or high-risk social interactions to the Social Media Manager as needed

Warehouse & Returns Support

Process customer returns and exchanges in the warehouse, following established tagging and quality protocols
Manage return-to-sender (RTS) packages - identifying the cause, correcting address or order data, and coordinating reshipment
Partner with the warehouse team to keep returns processing on schedule and flag recurring fulfillment issues

Customer Support Operations

Support the shared support queue (Gorgias/Shopify) alongside the Customer Wellness Lead, with a focus on outbound and proactive tickets
Keep accurate order notes, tags, and resolution records
Help maintain macros for recurring outbound scenarios (oversells, delays, address corrections)

Collaboration & Learning

Work with the Customer Wellness Lead to divide queue ownership and keep tone and quality consistent across channels
Share recurring customer and fulfillment issues with Operations to support root-cause fixes
Receive regular mentorship and feedback, with room to grow into broader customer experience responsibilities

Qualifications & Experience

Experience in digital customer service, retail, hospitality, or another customer-facing role
Comfortable moving between digital communication and hands-on warehouse tasks in the same day
Strong written communication skills and comfort representing a brand's voice on social media
Detail-oriented, particularly with data entry, order tracking, and shipping/address accuracy
Organized and calm under a high volume of customer interactions
Comfortable with light physical warehouse work (lifting, sorting, standing)

Assets (Nice to Have)

Experience with Shopify - a major asset
Experience with Gorgias or another customer service/helpdesk platform
Experience managing a brand's social media presence or community engagement
Interest or background in ecommerce, DTC, or consumer packaged goods
Interest in the period care, wellness, or sustainability space

What We Offer

Structured on-the-job training and mentorship from our team
Hands-on experience across customer support, fulfillment, and social media for a growing ecommerce brand
A supportive, collaborative team environment
Competitive entry-level compensation and benefits
Room to grow into broader customer experience responsibilities over time

How to Apply

Please send your resume to anna@periodaisle.com. Tell us about a time you turned a frustrated customer into a happy one - we'd love to hear it.

Apply About employer

More about this job

Responsibilities

Proactively contact customers about order issues, provide direct support through social media and the shared customer service queue, and maintain accurate order records. Process returns and return-to-sender packages in coordination with the warehouse team, while sharing recurring issues with Operations.

Requirements

Candidates should have experience in customer-facing work and strong written communication, organization, and attention to detail. They must be comfortable switching between digital support and light physical warehouse tasks; Shopify, helpdesk, and social media experience are assets.

Skills

Digital Customer Service
Written Communication
Social Media Customer Care
Order Tracking
Data Entry
Address Accuracy
Returns Processing
Customer Issue Resolution
Empathy
Organization
Attention to Detail
Ecommerce Support
Warehouse Support
Customer Service Platforms
Shopify
Gorgias

Benefits

On-the-job training
Mentorship
Supportive team environment
Growth opportunities

Visa sponsorship

Not detected in the job text

Hiring contact email

anna@periodaisle.com

Keywords

Customer Experience
Customer Service
Proactive Customer Outreach
Social Media
Direct-to-customer Support
Ecommerce
Shopify
Gorgias
Order Management
Inventory Data
Oversells
Backorders
Shipping Delays
Address Corrections
Returns Processing
Exchanges
Return-to-sender Packages
Warehouse Operations
Fulfillment
Support Queue
Customer Service Macros
Order Notes
Customer Issue Escalation
Sustainability
Period Care

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