Customer Success Manager

AIVA is looking for an eager Customer Success Manager (CSM) to join our growing team. You will be responsible for onboarding and supporting key accounts, ensuring their value realization of the AIVA platform, and securing their ongoing revenue. Your performance directly impacts our bottom line, compensation for this role is tied directly to your client retention and renewal metrics.

You will need a strong blend of business acumen and technical ability as you become an expert in using AIVA’s AI driven compliance platform. In addition to supporting existing clients, you will also be partly responsible for prospect engagement and running prospect demos.

Key Responsibilities

• Account Portfolio Management: Oversee key customer accounts on a flexible schedule, ensuring client satisfaction and maximum retention.
• Proactive Engagement: Conduct periodic health checks, account reviews, and check-ins to ensure clients are meeting their goals and realizing ongoing value.
• Churn Prevention: Monitor account usage and warning signals; proactively intervene when accounts show signs of risk or dissatisfaction.
• Renewals & Retention: Lead contract renewal discussions and execute retention strategies to secure recurring revenue.
• Cross-Functional Communication: Flag technical or operational roadblocks to internal teams and act as a responsive liaison for your accounts.

Qualifications & Experience

• Experience: 3+ years in B2B Customer Success, Account Management, or Client Services (SaaS or agency background preferred).
• Ownership Mindset: Proven track record of driving client retention and lowering churn rates in performance-driven environments.
• Communication: Exceptional client-facing communication skills with executive-level polish.

Compensation & Performance Structure

This role is an incredible opportunity to join an innovative AI company in a critical role. The compensation is in recognition of your time, the real upside in your future career at AIVA.

• Retention Bonus: Direct financial compensation based on client success and retention. 
• Expansion Upside: Additional compensation will be available for account expansions and cross-sells.

Why AIVA?

If you are looking for a chance to join an exceptional team building a company that will make headlines, this is it. This is directly supporting the founding leadership team in a critical function at a key growth stage. If you’re serious about investing your time and energy into a huge AI opportunity, l