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Akelius Canada

Service Center Agent – English / Agent(e) service client – anglais

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 28, 2026
Posting language: English · French
Posted: Oct 29, 2026

Original job description

English section of this bilingual listing.

Old Montreal, Full-Time positions available, Hybrid

A position dedicated to helping our U.S. customers

Akelius is looking for a Service Center Agent to join its North American Service Centre in Montreal.

This position exclusively handles calls and emails from residents and prospective tenants in the United States. You will help customers resolve issues, coordinate service requests and ensure that every matter receives appropriate follow-up.

Professional spoken and written English is required. Full bilingual fluency is not required. Only basic French is needed for simple, routine communication with colleagues in the office.

What we offer

full-time positions are available
available shifts are weekdays from 9:30am to 6:00pm
hybrid work arrangement
group insurance
group RRSP
development opportunities within an international real estate company.

Your role

You will be an important first point of contact for Akelius residents and prospective tenants in the United States.

Your primary responsibilities will include:

answering customer telephone calls, e-mails in a courteous and timely manner
asking the right questions to understand each request
recognizing urgent situations and following the appropriate procedures
meeting the Service Centre’s quality, accuracy and response-time standards;
ensuring superior customer satisfaction
creating, inputting data for, and executing work orders for residents with detailed information
dispatching work orders to technicians or trades people
liaising with property management and leasing teams
following up work order completion
assisting with rent reminders
managing priority situations in a professional manner
identifying recurring issues and suggesting improvements to the customer experience
performing other related duties as required.

What you bring

one to two years of experience in customer service, a call centre or a similar role
professional spoken and written English
basic French sufficient for simple, routine communication with colleagues in Quebec
excellent listening and communication skills
a friendly, respectful and customer-focused approach
the ability to take ownership of a request and follow it through to resolution
sound judgment and strong problem-solving abilities
composure and professionalism when handling difficult situations
a collaborative, team-oriented approach.

Experience in residential real estate or knowledge of Yardi is an asset. Spanish is also an asset but is not required.

Why English is required

This position is exclusively assigned to calls, emails and service requests from residents and prospective tenants in the United States. The representative must communicate with these customers in English and must be able to understand potentially urgent requests, collect accurate information, explain the next steps, and document and dispatch service requirements in English.

______________________

Read the full bilingual original

Old Montreal, Full-Time positions available, Hybrid

A position dedicated to helping our U.S. customers

Akelius is looking for a Service Center Agent to join its North American Service Centre in Montreal.

Professional spoken and written English is required. Full bilingual fluency is not required. Only basic French is needed for simple, routine communication with colleagues in the office.

What we offer

full-time positions are available
available shifts are weekdays from 9:30am to 6:00pm
hybrid work arrangement
group insurance
group RRSP
development opportunities within an international real estate company.

Your role

You will be an important first point of contact for Akelius residents and prospective tenants in the United States.

Your primary responsibilities will include:

answering customer telephone calls, e-mails in a courteous and timely manner
asking the right questions to understand each request
recognizing urgent situations and following the appropriate procedures
meeting the Service Centre’s quality, accuracy and response-time standards;
ensuring superior customer satisfaction
creating, inputting data for, and executing work orders for residents with detailed information
dispatching work orders to technicians or trades people
liaising with property management and leasing teams
following up work order completion
assisting with rent reminders
managing priority situations in a professional manner
identifying recurring issues and suggesting improvements to the customer experience
performing other related duties as required.

What you bring

one to two years of experience in customer service, a call centre or a similar role
professional spoken and written English
basic French sufficient for simple, routine communication with colleagues in Quebec
excellent listening and communication skills
a friendly, respectful and customer-focused approach
the ability to take ownership of a request and follow it through to resolution
sound judgment and strong problem-solving abilities
composure and professionalism when handling difficult situations
a collaborative, team-oriented approach.

Experience in residential real estate or knowledge of Yardi is an asset. Spanish is also an asset but is not required.

Why English is required

______________________

Vieux Montreal, postes à temps-plein ou à temps-partiels disponibles, environnement hybride

Un poste consacré à notre clientèle aux États-Unis

Akelius recherche un(e) agent(e) au service à la clientèle pour se joindre à son Centre de services nord-américain à Montréal.

Ce poste traite exclusivement les appels, les courriels et les demandes de service de résidents et de futurs locataires aux États-Unis. Vous aiderez les clients à résoudre leurs problèmes, coordonnerez les demandes de service et veillerez à ce que chaque situation fasse l’objet d’un suivi approprié.

Une maîtrise professionnelle de l’anglais, à l’oral et à l’écrit, est requise. Il n’est pas nécessaire d’être parfaitement bilingue. Seule une connaissance de base du français est nécessaire pour les échanges simples et courants avec les collègues du Québec.

Ce que nous offrons

poste à temps plein
horaires disponibles du lundi au vendredi de 9:30 à 18:00
mode de travail hybride
assurance collective
REER collectif
possibilités de développement au sein d’une entreprise immobilière internationale.

Votre rôle

Vous serez un premier point de contact important pour les résidents et les futurs locataires d’Akelius aux États-Unis.

Vos principales responsabilités seront les suivantes :

répondre aux appels téléphoniques et aux courriels avec courtoisie et professionnalisme;
offrir un service personnalisé aux résidents et aux futurs locataires;
poser les bonnes questions afin de bien comprendre chaque demande;
créer des bons de travail complets et précis dans le système;
transmettre les bons de travail aux techniciens et aux fournisseurs concernés;
collaborer avec les équipes de gestion immobilière, de location et d’entretien;
assurer le suivi des demandes jusqu’à leur résolution;
aider à effectuer les rappels concernant le paiement du loyer;
reconnaître les situations urgentes et appliquer les procédures appropriées;
gérer les situations prioritaires avec calme et professionnalisme;
respecter les normes de qualité, de précision et de délai de réponse du Centre de services;
signaler les problèmes récurrents et proposer des améliorations à l’expérience client;
accomplir toute autre tâche connexe.

Le profil recherché

de un à deux ans d’expérience en service à la clientèle, dans un centre d’appels ou dans un rôle semblable;
maîtrise professionnelle de l’anglais, à l’oral et à l’écrit;
connaissance de base du français permettant des échanges simples et courants avec les collègues du Québec;
excellente écoute et capacité à communiquer clairement;
approche chaleureuse, respectueuse et centrée sur le client;
capacité à prendre en charge une demande et à en assurer le suivi;
bon jugement et aptitude à résoudre des problèmes;
capacité à gérer plusieurs priorités dans un environnement dynamique;
calme et professionnalisme dans les situations difficiles;
bonnes aptitudes pour l’organisation et la gestion du temps;
esprit d’équipe et volonté de collaborer.

Une expérience dans le secteur immobilier ou une connaissance du logiciel Yardi constitue un atout. La connaissance de l’espagnol est également un atout, mais n’est pas exigée.

Pourquoi l’anglais est requis

Ce poste est exclusivement affecté au traitement des appels, des courriels et des demandes de service de résidents et de futurs locataires aux États-Unis. La personne titulaire doit pouvoir communiquer avec ces clients en anglais, comprendre des demandes parfois urgentes, recueillir des renseignements précis, expliquer les prochaines étapes ainsi que documenter et transmettre les demandes de service en anglais.

À propos d’Akelius

Akelius acquiert, améliore et gère des immeubles résidentiels.

L’entreprise possède des appartements locatifs dans plusieurs grandes villes, notamment New York, Boston, Washington D.C., Austin, Ottawa, Montréal, Québec, Toronto, Londres et Paris.

Pour en savoir plus, visitez le www.akelius.com.

Ce poste vous intéresse, mais vous ne répondez pas à tous les critères souhaités? Nous vous invitons tout de même à poser votre candidature.

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact for U.S. residents and prospective tenants, responding to calls and emails, assessing requests, and handling urgent situations. Create and dispatch work orders, coordinate with property management and leasing teams, follow requests through to resolution, assist with rent reminders, and identify opportunities to improve customer service.

Requirements

Requires one to two years of customer service, call center, or similar experience, professional spoken and written English, and basic French for routine communication with Quebec colleagues. Candidates should have strong communication and listening skills, sound judgment, problem-solving ability, professionalism in difficult situations, and a collaborative approach; real estate experience, Yardi knowledge, and Spanish are assets.

Skills

Customer Service
Professional English Communication
Basic French Communication
Active Listening
Problem-Solving
Customer Issue Resolution
Work Order Management
Service Request Coordination
Urgency Assessment
Customer Follow-Up
Time Management
Organization
Team Collaboration
Conflict Management
Data Entry
Yardi

Benefits

Health Insurance
Group RRSP
Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Center
Residential Real Estate
Service Center
Resident Support
Prospective Tenants
Telephone Support
Email Support
Service Requests
Work Orders
Work Order Dispatch
Property Management
Leasing
Maintenance Coordination
Yardi
Rent Reminders
Urgent Requests
Customer Satisfaction
Quality Standards
Response-Time Standards
Data Entry
English
French
Spanish
Hybrid Work

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