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Akelius Residential Property AB

Facilities Coordinator

Toronto, ON, Canada

Pay: $60,000 to $70,000 CAD / year
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 1-3 years of relevant experience in Facility Management
Posting language: English
Posted: Oct 1, 2026

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Original job description

Facilities Coordinator

Are you looking for career opportunities within a global, growing real estate company?

Then you might be our next Facility Coordinator.

Join us and be a part of our journey.

job description

The Facility Coordinator is a new position and is responsible for coordinating reactive and planned maintenance work across residential buildings.

The Facility Coordinator is the first point of contact for residents to report maintenance issues.

The Facility Coordinator manages tenant interactions, scheduling maintenance services, quality control, and ensuring smooth communication between tenants and the maintenance team.

The successful candidate ensures good service from start to finish; from when the service request comes in, diagnose the issue, schedule the service, log in the costs, and ensure work completion.

open, track, update, and close maintenance jobs in line with company procedures
update internal systems with accurate job description, timeline of communication, pictures and videos and monitor costs and clocked working time
schedule and instruct technicians and contractors for repair works

identify, schedule, and monitor emergency and priority work first thing in the morning and throughout the day in accordance with company KPI requirements; follow up to ensure swift resolution
rearrange technician schedule and coordinate with affected residents in case of emergencies
review and log material costs needed for each job and manage inventory as needed

liaise with residents via phone and email to diagnose, schedule appointment, obtain permission to enter, and follow up during repairs and upon completion
ask the right questions and include clear details in the job description so the issue is understood by the technician and resolved during the first visit
monitor and close work orders in accordance with company’s guidelines, ensuring completed work meets timeline, budget, quality standards, and customer satisfaction

work closely with technicians to improve diagnosis, time management, efficiency, performance and quality and provide technicians with administrative support as needed
monitor open work orders and checks status with the appropriate technicians
follow up on overdue or incomplete work orders and help resolve the issue

balance technician workload and assign planned maintenance when possible
escalate complex issues to senior management where required
escalate recurring maintenance issues, significant repairs, unusual situations, and need for external vendors to the Property Manager in a timely manner

act as main point of contact and primary escalation point between the tenant, technicians, and property management
collect positive Google reviews following satisfactory completion of work address any complaints or feedback in a timely manner
other duties as required

who you are

1-3 years of relevant experience in Facility Management
teamwork, organizational and management skills
technical writing skills

great customer service
good writing and verbal communication skills
strong analytical and problem-solving skills

ability to understand, analyze and develop complex processes
sound judgment skills based on observation of objective evidence
ability to perform duties with minimum direct supervision

understanding of landlord and tenant board regulatory requirement for both landlords and tenants and relevant building regulatory compliance laws such as Ontario building code, fire code, RentSafe, etc.
maintain a practical working knowledge of residential maintenance systems such as plumbing, electrical, appliances, drywall and painting, carpentry, regulatory or hazardous issues, etc.
ability to prioritize multiple tasks in a fast-paced environment
proficiency in Yardi and MS office

how to apply

Apply with a copy of your resume.

Akelius offers

annual salary range: $60,000 to $70,000
competitive benefits
4% RRSP match
annual fitness benefit
internal industry specific education and training
social events throughout the year
company summit every second year

about Akelius

Akelius acquires, upgrades, and manages residential properties.

Akelius owns rental apartments in the metropolitan cities New York, Boston, Washington D.C., Montreal, Quebec City, Ottawa, Toronto, London, and Paris.

Apply About employer

More about this job

Responsibilities

Coordinate reactive and planned maintenance across residential buildings, from diagnosing and scheduling service requests to tracking costs, monitoring work quality, and closing work orders. Serve as the primary contact between residents, technicians, contractors, and property management, escalating urgent or complex issues and ensuring timely, satisfactory resolution.

Requirements

Candidates should have 1–3 years of relevant facilities management experience, strong organizational, communication, customer service, technical writing, and problem-solving skills, and the ability to manage competing priorities with minimal supervision. They should understand residential maintenance systems and applicable landlord-tenant and building regulations, and be proficient in Yardi and Microsoft Office.

Skills

Facilities Management
Maintenance Coordination
Customer Service
Scheduling
Work Order Management
Technical Writing
Communication
Analytical Thinking
Problem-Solving
Process Analysis
Prioritization
Teamwork
Organization
Yardi
Microsoft Office
Residential Building Systems

Benefits

Competitive Benefits
4% RRSP Match
Annual Fitness Benefit
Industry-Specific Education And Training
Social Events Throughout The Year
Company Summit Every Second Year

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Residential Property Management
Reactive Maintenance
Planned Maintenance
Maintenance Work Orders
Work Order Tracking
Emergency Repairs
Technician Scheduling
Contractor Coordination
Tenant Relations
Customer Satisfaction
Quality Control
Cost Monitoring
Inventory Management
Yardi
Microsoft Office
Ontario Building Code
Fire Code
RentSafe
Landlord-Tenant Regulations
Plumbing
Electrical Systems
Appliances
Drywall
Painting
Carpentry
Google Reviews

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