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Added 1 hour ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 1 hour ago
OT
IT Infrastructure Specialist
Ontario Tech University
Oshawa, ON
- Full-time
…applications and databases for managing critical processes. Conduct testing and project management to implement new systems without disrupting operations. Capture and transform data from…
Added 5 hours ago
S
Sr. Programmer Analyst - Research Computing - Regular Full-Time 2026-18484 (2026-18484)
Sunnybrook
Toronto, ON
- Full-time
Function as an application specialist for REDCap, custom .NET applications, PHP, Python, and Java.
Added 5 hours ago
HR
Technical Specialist, Quality Assurance
Hitachi Rail
Toronto, ON
- Full-time
and within the operational disciplines (engineering- systems, software, hardware, testing, safety engineering and assurance, industry & supply chain, services, deployment, PM, procurement,…
Added 5 hours ago
HR
Technical Specialist, Quality Assurance
Hitachi Rail
Burnaby, BC
- Full-time
and within the operational disciplines (engineering- systems, software, hardware, testing, safety engineering and assurance, industry & supply chain, services, deployment, PM, procurement,…
Added 5 hours ago
HR
Software Analyst
Hitachi Rail
Toronto, ON
- Full-time
The Software Analyst contributes to the design, development, integration, and testing of low- to medium-complexity operationally critical and safety-critical software systems within the…
Added 5 hours ago
IT Infrastructure Specialist
ontariotechu
Oshawa, ON
…applications and databases for managing critical processes. Conduct testing and project management to implement new systems without disrupting operations. Capture and transform data from…
Added 8 hours ago
P
AI Solutions Engineer - Intellectual Property
Patsnap
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
This is not a traditional software engineering role. You won’t be expected to build production software from scratch, but you will need to be technically confident, comfortable building…
Added 8 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with strong expertise in enterprise-level software testing, manual and automated testing, test strategy development, test…
Added 8 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with strong expertise in enterprise-level software testing, manual and automated testing, test strategy development, test…
Added 10 hours ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 10 hours ago
HR
System Design Specialist, Intermediate
Hitachi Rail
Toronto, ON
- Full-time
5+ years of experience in software design, development, integration, testing, deployment, and URS systems.
Added 10 hours ago
HR
Technical Specialist, Senior - Vital Software
Hitachi Rail
Toronto, ON
- Full-time
The Senior Software Technical Specialist leads the design, development, integration, and testing of complex operationally critical and safety-critical software systems within the railway…
Added 14 hours ago
HR
Technical Specialist, Quality Assurance
Hitachi Rail
Toronto, ON
- Full-time
and within the operational disciplines (engineering- systems, software, hardware, testing, safety engineering and assurance, industry & supply chain, services, deployment, PM, procurement,…
Added 14 hours ago
TI
Cyber Security Specialist
Themesoft Inc.
Toronto, ON · North York, ON
- Contract
End-to-end management of complex technical workstreams across the full lifecycle: research → prototype → testing → benchmarking → recommendation → operationalization.
Added 14 hours ago
B
Staff Software Development Engineer – Linux Endpoint
BeyondTrust
Canada
- Full-time
…where a kernel bug carries outsized risk. You know systems software best practices, from rigorous testing to sharp peer review to architecture that survives contact with…
Added 14 hours ago
B
Software Development Engineer macOS
BeyondTrust
Canada
- Full-time
A strong software engineering background, with significant hands-on development experience and specialist depth in at least one technical area.
Added 14 hours ago
E
Tests and Validations Specialists
EERS
Montreal, QC
- Full-time
We have just launched a very challenging and exciting new project which will allow the System Test Specialist to be directly involved in all phases of product design. Reporting to the…
Added 14 hours ago
TD
Paid Media Strategist
Tiller Digital
Calgary, AB
- Full-time
…strategy and execution across a portfolio of primarily B2B software and technology clients, connecting campaign performance to meaningful business outcomes such as qualified leads, cost per…
Added 14 hours ago
HR
Technical Specialist, Quality Assurance
Hitachi Rail
Burnaby, BC
- Full-time
and within the operational disciplines (engineering- systems, software, hardware, testing, safety engineering and assurance, industry & supply chain, services, deployment, PM, procurement,…
Added 19 hours ago
GF
LEAD SPECIALIST MINING ENGINEER - CORPORATE DEVELOPMENT
Gold Fields Windfall
Montreal, QC
- Full-time
Our client is currently seeking a LEAD SPECIALIST MINING ENGINEER - CORPORATE DEVELOPMENT.
Added 19 hours ago
TI
OFSAA Data Integration Specialist
Themesoft Inc.
Toronto, ON
- Contract
Participate in unit testing, system integration testing, defect resolution, release implementation, and post-production validation.
Added 19 hours ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 19 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with strong expertise in enterprise-level software testing, manual and automated testing, test strategy development, test…
Added 19 hours ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Systems Testing/QA Specialist with strong expertise in enterprise-level software testing, manual and automated testing, test strategy development, test…

Akitu

British Columbia based Software Customer Support Specialist

Oakville, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 7, 2027
Posting language: English
Posted: Oct 9, 2026

Original job description

Company description

Akitu is a rapidly growing company providing Dental Practice Management Software for dental clinics in Canada. With a core focus on innovation and mastering the user experience our software, Akitu One, brings a unique perspective for dentists to streamline their practice work.

Job description

The ideal candidate will reside in British Columbia and will be responsible for providing customer software and technical support as well as troubleshooting assistance to users of our software applications. This role requires a strong understanding of software systems, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical users.

As a Software Customer Support Specialist, you will be the first point of contact for users experiencing issues with our software, and you will work closely with our development team to resolve these issues promptly. Your primary goal will be to ensure that our users have a seamless and positive experience with our software. The ideal candidate will have a background in customer service, software support, and technical understanding. If you are passionate about helping customers and technology, we encourage you to apply for this role.

Primary Responsibilities

Provide frontline support, answering inbound client calls and emails.
Providing technical support and troubleshooting for software applications.
Document and track issues in a ticketing system.
Collaborate with the development team to resolve complex issues.
Conduct software testing to identify and resolve issues.
Provide training and guidance to users on software features and functionality.
Maintain a high level of customer satisfaction.
Stay up-to-date with the latest software updates and industry trends.

Qualifications & Core Competencies:

High School Diploma, G.E.D. or equivalent
Direct frontline experience with inbound calls and customer emails
High degree of organizational skills with the ability to prioritize and multi-task
Excellent communication (verbal/written) and interpersonal skills
Strong computer knowledge and data skills
Flexible, self-motivated, and a quick learner
Personable, patient and professional
Dental experience is an asset, but not required
Bilingual (French Speaking) would be an asset but not required

Location: This is a hybrid working role with the potential to become full time in office

Benefits:

Dental care
Paid time off

Permanent full time position.

Schedule: Saturdays are required

Apply Today! Visit www.akituone.com for more information!

AKITU Inc.

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More about this job

Responsibilities

Provide frontline support to users by responding to calls and emails, troubleshooting software issues, and documenting cases in a ticketing system. Work with the development team to resolve complex problems, test software, guide users, and maintain customer satisfaction.

Requirements

A high school diploma, GED, or equivalent is required, along with frontline experience handling customer calls and emails. Candidates should have strong communication, organizational, computer, and data skills, and be flexible, patient, professional, and quick to learn; dental experience and French language ability are assets but not required.

Skills

Customer Service
Software Support
Technical Support
Troubleshooting
Problem-Solving
Written Communication
Verbal Communication
Organization
Prioritization
Multitasking
Computer Skills
Data Skills
Software Testing
Issue Tracking
User Training
Customer Satisfaction

Benefits

Dental Care
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Akitu One
Software Support
Technical Support
Customer Service
Troubleshooting
Inbound Calls
Customer Emails
Ticketing System
Issue Tracking
Software Testing
User Training
Development Team
Dental Clinics
Customer Satisfaction
French Language

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