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Added 2 hours ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Added just now
Future Store Manager
David's Bridal
Vaughan, ON · Cambridge, ON · MB · AB
As the Store Manager you will build and retain a high performing team, create a consistent environment of world class customer service, and exceed sales plan. You are adynamic, attentive,…
Added 14 mins ago
SD
Store Administrator, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Picton, ON
- Part-time
Review timesheets against payroll posting and advise the manager of any discrepancies.
Added 30 mins ago
IC
Human Resources Specialist (Recruitment & Talent Outreach)
International Civil Aviation Organization
Montreal, QC
- Full-time
Added 30 mins ago
C
Copy Of 2523 - Part-Time Manager
Claire's
London, ON
- $18 CAD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 30 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 30 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 59 mins ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the group manager, the clinical research coordinator will be responsible for supporting the successful conduct of clinical research trials in oncology at the Cedars…
Added 59 mins ago
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Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Centre for Precision Psychiatry – Quebec (CPPQ) is seeking a project manager for our large-scale longitudinal mental health research project across three clinical research sites,…
Added 59 mins ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 59 mins ago
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Animal Health Technician - Part-time Occasional
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Part-time
Under the general supervision of the manager of the Animal Resources Division, the incumbent performs animal care-related duties, technical procedures and administrative duties related to…
Added 59 mins ago
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ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
Added 59 mins ago
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Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager of Oncology Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful…
Added 59 mins ago
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Clinical Research Coordinator - CIM (Oncology)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the general supervision of the Manager oncology, for the Centre for Innovative Medicine (CIM), the incumbent is responsible to conduct clinic interventions following protocols,…
Added 59 mins ago
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Lab Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Laboratory Manager oversees both the day-to-day administrative infrastructure and basic science research activities within the Otorhinolaryngological Sciences Laboratory. This dual-role…
Added 59 mins ago
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Licensed Practical Nurse (LPN) or Research Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…the team by completing additional tasks as directed by the…
Added 59 mins ago
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Clinical Research Coordinator - Nurse (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Under the supervision of the Manager, Pediatric and Adult Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the…
Added 59 mins ago
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Clinical Research Coordinator - Regulatory Affairs (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager, Clinical Research Administration Centre for Innovative Medicine (CIM), the incumbent is responsible for supporting the submission of clinical research…
Added 59 mins ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Oshawa, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 1 hour ago
T
Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
Added 1 hour ago
Marketing Specialist
Cosmetic Physician Partners
Montreal, QC
…deployment, performance reporting, and stakeholder communication. The Manager operates as the strategic lead for clinic growth by setting direction, driving accountability across internal…
Added 1 hour ago
AC
Credit Team Lead
Aston Carter
AB · Edmonton, AB
- $38 to $42 CAD / hour
- Full-time
…recovery activities, and acts as the delegate for the Credit Manager when they are away. The position is ideal for an experienced credit professional who wants to grow into a future…
Added 1 hour ago
CI
Supervisor (Part Time)
Carters Inc.
Victoria, BC
- Part-time
Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager
Added 1 hour ago
Site Security Coordinator
EBC Inc.
Ottawa, ON
CISM (Certified Information Security Manager)
Added 1 hour ago
DoubleTree By Hilton West Kelowna - Food & Beverage Manager
Days Hospitality Limited Careers
West Kelowna, BC
The Food & Beverage Manager professionally represents the establishment through the creation of a value based workplace environment where team mates and guests are treated in a fair,…
Added 2 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Picton, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards

Akkodis

Senior Help Desk Specialist

Ottawa, ON, Canada

Contract

Apply About employer

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Job details

Job type: Contract
Apply by: Nov 27, 2026
Experience: Minimum 10 years of experience providing technical support within large-scale, classified IM/IT environments of over 15,000 users.
Posting language: English
Posted: Oct 28, 2026

Original job description

Senior Help Desk Specialist - Secret Clearance Required

Location: Ottawa, ON - Onsite

Employment Type: Contract

Akkodis is seeking a Senior Help Desk Specialist to support a large-scale enterprise Microsoft and SharePoint environment within the Department of National Defence. This role supports mission-critical collaboration and desktop services across secure enterprise environments. The successful candidate will provide advanced technical support and operational expertise within a secure and classified enterprise IT environment serving more than 15,000 users. Working as part of an enterprise support team, the resource will help ensure the stability, performance, and continuous improvement of Microsoft 365, SharePoint, Windows, and identity management services that support critical business operations across the organization.

Key Responsibilities

Support and maintain a secure and classified Microsoft 365, SharePoint, and Windows environment serving 15,000+ users.
Deliver timely resolution of complex incidents, service requests, and escalations affecting enterprise collaboration and productivity services.
Ensure the availability, reliability, and performance of critical collaboration, desktop, and identity management platforms.
Produce and maintain technical documentation, operational procedures, support guides, and knowledge base articles.
Monitor service health, analyze incident trends, and provide operational reporting and recommendations for service improvements.
Perform root cause analysis and implement sustainable solutions for recurring technical issues.
Support user provisioning, identity management, access administration, and endpoint management activities.
Collaborate with technical teams and stakeholders to enhance service delivery and improve the end-user experience.
Contribute to continuous improvement initiatives, service modernization efforts, and operational efficiency enhancements.
Ensure services are delivered in accordance with security, operational, and service management requirements within a highly secure environment.

Mandatory Requirements

Active Secret Clearance.
Minimum 10 years of experience providing technical support within large-scale, classified IM/IT environments of over 15,000 users.
Extensive experience supporting Microsoft Windows desktop environments.
Experience working with Active Directory and/or Azure Active Directory.
Experience supporting enterprise endpoint management platforms such as Microsoft Endpoint Configuration Manager (ConfigMgr/SCCM) or Microsoft Intune.
Experience supporting Microsoft 365 technologies and services.

Nice-to-Have Qualifications

Experience supporting SharePoint environments.
Experience within the Department of National Defence, Government of Canada, or other highly secure environments.
Experience supporting large distributed user communities across multiple locations.
Knowledge of enterprise monitoring, reporting, and service health management.
Experience mentoring support teams or providing technical knowledge transfer.

Deliverables and Outcomes

Delivery of high-quality support services and resolution of complex user issues.
Production of service ticket records and support documentation for enterprise collaboration environments.
Creation of incident management and service health reporting to support operational decision-making.
Maintenance and enhancement of technical procedures, knowledge bases, and user support materials.
Ongoing progress reporting and status updates for assigned service activities.
Contributions to service improvements, operational stability, and enhanced user experience across enterprise platforms.

Apply About employer

More about this job

Responsibilities

Provide advanced support for secure Microsoft 365, SharePoint, Windows, identity, and endpoint services used by more than 15,000 users. Resolve complex incidents, maintain documentation and service reporting, analyze recurring issues, and contribute to operational stability and service improvements.

Requirements

Requires active Secret clearance and at least 10 years of technical support experience in a large-scale classified IM/IT environment serving more than 15,000 users. Candidates must have experience with Windows desktops, Active Directory or Azure Active Directory, enterprise endpoint management such as ConfigMgr/SCCM or Intune, and Microsoft 365.

Skills

Microsoft 365 Support
SharePoint Support
Windows Desktop Support
Active Directory
Azure Active Directory
Endpoint Management
Microsoft Intune
Incident Resolution
Root Cause Analysis
Identity Management
Access Administration
Service Health Monitoring
Technical Documentation
Operational Reporting
Knowledge Transfer

Visa sponsorship

Not detected in the job text

Keywords

Secret Clearance
Classified IM/IT
Microsoft 365
SharePoint
Windows
Active Directory
Azure Active Directory
ConfigMgr
SCCM
Microsoft Intune
Endpoint Management
Identity Management
Access Administration
Incident Management
Service Requests
Escalation Management
Root Cause Analysis
Service Health Monitoring
Operational Reporting
Technical Documentation
Knowledge Base
Enterprise Collaboration
Desktop Services
Service Modernization
Department of National Defence
Government of Canada

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