Find work in Canada.

567,826 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
GT
Assistant Manager
Golf Town
Laval, QC
- Full-time
As an Assistant Manager, your main purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture,…
Added 17 mins ago
Staff Systems Developer Manager, AlphaNet Core SRE
Google
Waterloo, ON
…recurrence, and building automated responses for non-exceptional service…
Added 17 mins ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Venture Media
Toronto, ON
- From $60,000 CAD / year
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 31 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Full-time
…including an autoclave. A great office staff including Office Manager, 2 MOA’s and a Receptionist will help you settle in, and support your administrative…
Added 31 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Existing team- 10 FP all sites; 10 MOA across all sites, 1 Office Manager, 1 PCN Nurse in each office
Added 31 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Comprehensive Support: Our clinic provides well-trained staff, an experienced clinic manager, and optional urgent care services with on-site resources.
Added 31 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Full administrative support from an experienced Clinic Manager and MOA team
Added 31 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
…medical office assistants (MOAs), and a dedicated operational…
Added 31 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Part-time
Compensation Type Fee-for-Service Estimated Remuneration 350,000 to 400,000 Physician Overhead Low overhead Billing Split Competitive
Added 31 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Full administrative support from an experienced Clinic Manager and MOA team
Added 31 mins ago
SP
food services manager
Stratford Pizza Corner
Summerside, PE
- Full-time
Added 31 mins ago
RI
Key Account Manager
RMX Industries Pvt. Ltd.
Winnipeg, MB
- Full-time
BluBird is seeking a mid-level Key Account Manager to support and grow selected Canadian retail and
Added 31 mins ago
H
assistant manager - food services
HANAMI
Richmond, BC
- Full-time
Added 31 mins ago
IP
Clinical Operations Manager
Indigenous Perspectives Society
Vancouver, BC
- Full-time
Support case consultation, clinical decision-making, and service planning across interdisciplinary teams.
Added 31 mins ago
GD
GARAGE - Store Manager - Mayfair Shopping Centre
Groupe Dynamite, Inc Garage
Victoria, BC
- Full-time
Reporting to the District Manager, your main focus as Store Manager is to promote a positive shopping experience and build loyal customer relationships. You produce outstanding business…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Osoyoos, BC
- Full-time
Our clinic is well-staffed and has an Office manager and 3 MOA’s. Each physician will have 1 dedicated office space plus 2 exam rooms. Our clinic is very spacious with recent renovations.…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Osoyoos, BC
- Full-time
Our clinic is well-staffed and has an Office manager and 3 MOA’s. Each physician will have 1 dedicated office space plus 2 exam rooms. Our clinic is very spacious with recent renovations.…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Internship
…including an autoclave. A great office staff including Office Manager, 2 MOA’s and a Receptionist will help you settle in, and support your administrative…
Added 1 hour ago
RB
Private Banking Associate
Royal Bank of Canada
Vancouver, BC
- Full-time
…Private Banking team is responsible for developing sales and service solutions through regular client interactions. You will also be responsible for direct support to the RBC Private…
Added 1 hour ago
RB
Client Advisor
Royal Bank of Canada
Stephenville, NL
- Part-time
…you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us as a future…
Added 1 hour ago
RB
Client Advisor Intern
Royal Bank of Canada
Windsor, ON
- Part-time
…you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us as a future…
Added 1 hour ago
RB
Senior Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Halifax, NS
- Full-time
…with your innate business development and knack for client service to set the stage for…
Added 1 hour ago
W
(CAN) Self Checkout Attendant
Walmart
Yorkton, SK
- Part-time
…reassuring way and escalate cash or technical issues to the Customer Service…
Added 2 hours ago
RP
Manager, Inventory
Rexall Pharmacy Group Ltd.
Mississauga, ON
- $80,000 to $105,000 CAD / year
- Full-time
Reporting to the Senior Director, Controller, this new role as Inventory Manager, oversees the effective control over retail inventories and inventory store processes within the Rexall…
Added 2 hours ago
RP
Store Manager (MIT)
Rexall Pharmacy Group Ltd.
Toronto, ON
- $46,375 to $64,925 CAD / year
- Full-time
…Together, we are defining better health through innovation, service, and living the “SOAR” values. Talk about a dream…

Akkodis

Senior Help Desk Specialist

Ottawa, ON, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 27, 2026
Experience: Minimum 10 years of experience providing technical support within large-scale, classified IM/IT environments of over 15,000 users.
Posting language: English
Posted: Oct 28, 2026

Original job description

Senior Help Desk Specialist - Secret Clearance Required

Location: Ottawa, ON - Onsite

Employment Type: Contract

Akkodis is seeking a Senior Help Desk Specialist to support a large-scale enterprise Microsoft and SharePoint environment within the Department of National Defence. This role supports mission-critical collaboration and desktop services across secure enterprise environments. The successful candidate will provide advanced technical support and operational expertise within a secure and classified enterprise IT environment serving more than 15,000 users. Working as part of an enterprise support team, the resource will help ensure the stability, performance, and continuous improvement of Microsoft 365, SharePoint, Windows, and identity management services that support critical business operations across the organization.

Key Responsibilities

Support and maintain a secure and classified Microsoft 365, SharePoint, and Windows environment serving 15,000+ users.
Deliver timely resolution of complex incidents, service requests, and escalations affecting enterprise collaboration and productivity services.
Ensure the availability, reliability, and performance of critical collaboration, desktop, and identity management platforms.
Produce and maintain technical documentation, operational procedures, support guides, and knowledge base articles.
Monitor service health, analyze incident trends, and provide operational reporting and recommendations for service improvements.
Perform root cause analysis and implement sustainable solutions for recurring technical issues.
Support user provisioning, identity management, access administration, and endpoint management activities.
Collaborate with technical teams and stakeholders to enhance service delivery and improve the end-user experience.
Contribute to continuous improvement initiatives, service modernization efforts, and operational efficiency enhancements.
Ensure services are delivered in accordance with security, operational, and service management requirements within a highly secure environment.

Mandatory Requirements

Active Secret Clearance.
Minimum 10 years of experience providing technical support within large-scale, classified IM/IT environments of over 15,000 users.
Extensive experience supporting Microsoft Windows desktop environments.
Experience working with Active Directory and/or Azure Active Directory.
Experience supporting enterprise endpoint management platforms such as Microsoft Endpoint Configuration Manager (ConfigMgr/SCCM) or Microsoft Intune.
Experience supporting Microsoft 365 technologies and services.

Nice-to-Have Qualifications

Experience supporting SharePoint environments.
Experience within the Department of National Defence, Government of Canada, or other highly secure environments.
Experience supporting large distributed user communities across multiple locations.
Knowledge of enterprise monitoring, reporting, and service health management.
Experience mentoring support teams or providing technical knowledge transfer.

Deliverables and Outcomes

Delivery of high-quality support services and resolution of complex user issues.
Production of service ticket records and support documentation for enterprise collaboration environments.
Creation of incident management and service health reporting to support operational decision-making.
Maintenance and enhancement of technical procedures, knowledge bases, and user support materials.
Ongoing progress reporting and status updates for assigned service activities.
Contributions to service improvements, operational stability, and enhanced user experience across enterprise platforms.

Apply About employer

More about this job

Responsibilities

Provide advanced support for secure Microsoft 365, SharePoint, Windows, identity, and endpoint services used by more than 15,000 users. Resolve complex incidents, maintain documentation and service reporting, analyze recurring issues, and contribute to operational stability and service improvements.

Requirements

Requires active Secret clearance and at least 10 years of technical support experience in a large-scale classified IM/IT environment serving more than 15,000 users. Candidates must have experience with Windows desktops, Active Directory or Azure Active Directory, enterprise endpoint management such as ConfigMgr/SCCM or Intune, and Microsoft 365.

Skills

Microsoft 365 Support
SharePoint Support
Windows Desktop Support
Active Directory
Azure Active Directory
Endpoint Management
Microsoft Intune
Incident Resolution
Root Cause Analysis
Identity Management
Access Administration
Service Health Monitoring
Technical Documentation
Operational Reporting
Knowledge Transfer

Visa sponsorship

Not detected in the job text

Keywords

Secret Clearance
Classified IM/IT
Microsoft 365
SharePoint
Windows
Active Directory
Azure Active Directory
ConfigMgr
SCCM
Microsoft Intune
Endpoint Management
Identity Management
Access Administration
Incident Management
Service Requests
Escalation Management
Root Cause Analysis
Service Health Monitoring
Operational Reporting
Technical Documentation
Knowledge Base
Enterprise Collaboration
Desktop Services
Service Modernization
Department of National Defence
Government of Canada

Report this job