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Added 11 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Winnipeg, MB
- Full-time
…identifying and executing tactical projects that strengthen program operations and performance while adjusting their direction as needed throughout the year. You will support designated…
Added 11 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Moncton, NB
- Full-time
…identifying and executing tactical projects that strengthen program operations and performance while adjusting their direction as needed throughout the year. You will support designated…
Added 11 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Halifax, NS
- Full-time
…identifying and executing tactical projects that strengthen program operations and performance while adjusting their direction as needed throughout the year. You will support designated…
Added 11 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Quebec, QC
- Full-time
…identifying and executing tactical projects that strengthen program operations and performance while adjusting their direction as needed throughout the year. You will support designated…
Added 11 mins ago
C
Service delivery Manager
CGI
Toronto, ON
- Full-time
Experience leading technical teams and coordinating delivery across development and operations.
Added 11 mins ago
L
Manager - Asset Protection, Safety and Strategy (Global Fulfillment) | Contract until March 2028
lululemon
Vancouver, BC
- Full-time
Within Global Fulfillment AP&S, Strategy & Operations, the Manager, AP&S Strategy & Operations role translates enterprise and functional strategy into coordinated execution across AP-H&S…
Added 11 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Toronto, ON
- Full-time
…identifying and executing tactical projects that strengthen program operations and performance while adjusting their direction as needed throughout the year. You will support designated…
Added 11 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Montreal, QC
- Full-time
…identifying and executing tactical projects that strengthen program operations and performance while adjusting their direction as needed throughout the year. You will support designated…
Added 11 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Vancouver, BC
- Full-time
…identifying and executing tactical projects that strengthen program operations and performance while adjusting their direction as needed throughout the year. You will support designated…
Added 11 mins ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Calgary, AB
- Full-time
…identifying and executing tactical projects that strengthen program operations and performance while adjusting their direction as needed throughout the year. You will support designated…
Added 41 mins ago
H
Specialist – Project Planning & Integration
Hays
Sudbury, ON
- $110,000 to $125,000 CAD / year
- Full-time
This is a permanent position reporting to the Sr. Manager, Project Controls - Canada . The role is responsible for planning and scheduling across multiple studies and projects, ensuring the…
Added 41 mins ago
A
Power System Engineer
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
This role reports to: Project Operations Manager
Added 41 mins ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Level 3 to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 41 mins ago
TU
Trades 2 - Bricklayer
The University of British Columbia
Vancouver, BC
- $7,186 to $7,666 CAD / month
- Full-time
Architectural Trades | Architectural | Trades Admin Leadership | Building Operations | Facilities
Added 1 hour ago
O
Senior Cloud Service Manager- Financial Services
OpenText
Richmond Hill, ON
- Full-time
As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience…
Added 1 hour ago
WR
General Manager
Workshop Recruiting & Consulting
North Vancouver, BC
- $120,000 to $140,000 CAD / year
- Full-time
We’re looking for a hands-on General Manager who will directly handle and oversee accounting and finance, people management, and business operations.
Added 1 hour ago
TS
Union Store Associate
The Salvation Army in Canada
Saskatoon, SK
- Full-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 1 hour ago
IS
Project Manager
Idealogical Systems Inc
Markham, ON
- Full-time
We are looking for an experienced Project Manager to lead client-facing XR development projects and strengthen our delivery practices as we grow.
Added 1 hour ago
B
Unix Linux System Administrator
BuzzClan
SK · Saskatchewan, Canada
- Contract
…highly available data centre environment while supporting server operations, storage management, backup and recovery, performance monitoring, and infrastructure…
Added 1 hour ago
AS
Vmware Consultant
Alquemy Search & Consulting
AB · Edmonton, AB
- Contract
…expertise performing VMware upgrades. This role requires a technical architect/implementor with experience planning and implementing VMware upgrade from VSphere 8 to VCF 9.x spanning…
Added 1 hour ago
E
Manager, Facilities and Safety
Eva's
Toronto, ON
- $74,548.2 to $86,261.76 CAD / year
- Full-time
The Manager, Facilities and Safety will be responsible for leading a team of facility professionals to ensure the efficient and effective operation, maintenance, and safety of our…
Added 1 hour ago
IF
Vehicles Sales Manager
Impact Fulfillment Services
Dartmouth, NS
- Full-time
The Vehicles Sales Manager CN implements: marketing, sales and customer satisfaction initiative to increase retails sales productivity. Through development of a strong retail network, the…
Added 1 hour ago
JC
HVAC Project Coordinator
Johnson Controls
Richmond Hill, ON · Toronto, ON
- Full-time
…Solutions Installation Contract Business. Will work with Project Manager, Site Superintendent, and Regional Management to perform technical and administrative tasks that support the…
Added 2 hours ago
DL
Project Manager
DiBRACON Ltd.
Toronto, ON
- Full-time
DiBRACON Ltd. is seeking an experienced and motivated Construction Project Manager to join our growing team. This is a full-time position based in Ontario, with regular travel to project…
Added 3 hours ago
M
Customer and Partner Engagement Manager
Microsoft
Goodwood, ON
- Full-time
As the Customer and Partner Engagement Manager, you will inform, enable, and increase the effectiveness of the highest-priority customer and partner engagements involving the President of…

Akkodis

Senior Help Desk Specialist

Ottawa, ON, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 27, 2026
Experience: Minimum 10 years of experience providing technical support within large-scale, classified IM/IT environments of over 15,000 users.
Posting language: English
Posted: Oct 28, 2026

Original job description

Senior Help Desk Specialist - Secret Clearance Required

Location: Ottawa, ON - Onsite

Employment Type: Contract

Akkodis is seeking a Senior Help Desk Specialist to support a large-scale enterprise Microsoft and SharePoint environment within the Department of National Defence. This role supports mission-critical collaboration and desktop services across secure enterprise environments. The successful candidate will provide advanced technical support and operational expertise within a secure and classified enterprise IT environment serving more than 15,000 users. Working as part of an enterprise support team, the resource will help ensure the stability, performance, and continuous improvement of Microsoft 365, SharePoint, Windows, and identity management services that support critical business operations across the organization.

Key Responsibilities

Support and maintain a secure and classified Microsoft 365, SharePoint, and Windows environment serving 15,000+ users.
Deliver timely resolution of complex incidents, service requests, and escalations affecting enterprise collaboration and productivity services.
Ensure the availability, reliability, and performance of critical collaboration, desktop, and identity management platforms.
Produce and maintain technical documentation, operational procedures, support guides, and knowledge base articles.
Monitor service health, analyze incident trends, and provide operational reporting and recommendations for service improvements.
Perform root cause analysis and implement sustainable solutions for recurring technical issues.
Support user provisioning, identity management, access administration, and endpoint management activities.
Collaborate with technical teams and stakeholders to enhance service delivery and improve the end-user experience.
Contribute to continuous improvement initiatives, service modernization efforts, and operational efficiency enhancements.
Ensure services are delivered in accordance with security, operational, and service management requirements within a highly secure environment.

Mandatory Requirements

Active Secret Clearance.
Minimum 10 years of experience providing technical support within large-scale, classified IM/IT environments of over 15,000 users.
Extensive experience supporting Microsoft Windows desktop environments.
Experience working with Active Directory and/or Azure Active Directory.
Experience supporting enterprise endpoint management platforms such as Microsoft Endpoint Configuration Manager (ConfigMgr/SCCM) or Microsoft Intune.
Experience supporting Microsoft 365 technologies and services.

Nice-to-Have Qualifications

Experience supporting SharePoint environments.
Experience within the Department of National Defence, Government of Canada, or other highly secure environments.
Experience supporting large distributed user communities across multiple locations.
Knowledge of enterprise monitoring, reporting, and service health management.
Experience mentoring support teams or providing technical knowledge transfer.

Deliverables and Outcomes

Delivery of high-quality support services and resolution of complex user issues.
Production of service ticket records and support documentation for enterprise collaboration environments.
Creation of incident management and service health reporting to support operational decision-making.
Maintenance and enhancement of technical procedures, knowledge bases, and user support materials.
Ongoing progress reporting and status updates for assigned service activities.
Contributions to service improvements, operational stability, and enhanced user experience across enterprise platforms.

Apply About employer

More about this job

Responsibilities

Provide advanced support for secure Microsoft 365, SharePoint, Windows, identity, and endpoint services used by more than 15,000 users. Resolve complex incidents, maintain documentation and service reporting, analyze recurring issues, and contribute to operational stability and service improvements.

Requirements

Requires active Secret clearance and at least 10 years of technical support experience in a large-scale classified IM/IT environment serving more than 15,000 users. Candidates must have experience with Windows desktops, Active Directory or Azure Active Directory, enterprise endpoint management such as ConfigMgr/SCCM or Intune, and Microsoft 365.

Skills

Microsoft 365 Support
SharePoint Support
Windows Desktop Support
Active Directory
Azure Active Directory
Endpoint Management
Microsoft Intune
Incident Resolution
Root Cause Analysis
Identity Management
Access Administration
Service Health Monitoring
Technical Documentation
Operational Reporting
Knowledge Transfer

Visa sponsorship

Not detected in the job text

Keywords

Secret Clearance
Classified IM/IT
Microsoft 365
SharePoint
Windows
Active Directory
Azure Active Directory
ConfigMgr
SCCM
Microsoft Intune
Endpoint Management
Identity Management
Access Administration
Incident Management
Service Requests
Escalation Management
Root Cause Analysis
Service Health Monitoring
Operational Reporting
Technical Documentation
Knowledge Base
Enterprise Collaboration
Desktop Services
Service Modernization
Department of National Defence
Government of Canada

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