Senior Systems Analyst - DocuSign Platform

Title: Senior Systems Analyst - DocuSign Platform

Position Type: Contract

Industry Sector: Financial Services / Wealth Management

Duration: 6 month contract (potential for extensions)

Location: Open to Toronto, ON or Winnipeg locations

Work Model: Hybrid - 3 days per week in office

Engagement Model: Professional Services Engagement - B2B (Incorporated Entities Only)

About the Opportunity

Akkodis is partnering with a leading Canadian financial services organization to identify a Senior Systems Analyst with strong hands-on DocuSign expertise.

This role is focused on the administration, support, governance, and continuous improvement of an enterprise DocuSign environment. You'll work closely with business stakeholders, technology teams, architects, security teams, and vendors to ensure the platform remains reliable, secure, and aligned with business needs.

The ideal candidate combines hands-on DocuSign administration experience with strong business and systems analysis capabilities and is comfortable working across both operational support and project delivery initiatives.

What You'll Be Doing

• Lead analysis, administration, and operational support activities for the DocuSign platform
• Manage user provisioning, access controls, roles, permission profiles, and account configurations
• Investigate envelope-related issues, reporting requests, audit inquiries, and platform incidents
• Gather, analyze, and document business and system requirements
• Define user stories, acceptance criteria, process flows, and solution requirements
• Coordinate platform enhancements, testing activities, release readiness, and production deployments
• Act as a liaison between business stakeholders, Product, Engineering, Architecture, Security, and Operations teams
• Manage vendor support cases and escalations when required
• Develop and maintain operational documentation, support procedures, runbooks, and knowledge articles
• Support platform governance, controls, and continuous improvement initiatives

Required Expertise

• 6+ years of Business Analysis, Systems Analysis, or related experience supporting enterprise applications
• Hands-on experience administering and supporting DocuSign eSignature.
• Including DocuSign experience with: User and permission management, Account and environment administration, Envelope management and troubleshooting, Reporting and audit support, Testing and release assessments, Incident investigation and operational support, Vendor support and escalation processes
• Strong requirements gathering, analysis, and documentation skills
• Experience working within Agile delivery environments
• Proven ability to collaborate with business and technical stakeholders across multiple teams
• Strong communication, facilitation, and stakeholder management skills

Nice to Have

• Experience with DocuSign templates, Connect, APIs, and enterprise integrations
• Experience supporting platform governance, controls, and compliance requirements
• Financial services, banking, insurance, or wealth management industry experience
• Experience supporting large enterprise technology initiatives and cross-functional delivery teams

Ideal Background

We're particularly interested in professionals who have worked as a Senior Systems Analyst, Business Systems Analyst, Platform Analyst, Enterprise Applications Analyst, Application Support Analyst, DocuSign Administrator, DocuSign Consultant, Contract Lifecycle Management (CLM) Analyst, or Legal Technology Analyst.

The ideal candidate has hands-on experience supporting the DocuSign platform in a large enterprise environment and can effectively bridge business requirements, operational support, and technology delivery.

If you have strong DocuSign administration experience combined with systems analysis expertise, we'd like to hear from you.

How to Apply

If you are interested in learning more, don't hesitate to apply today or check-out Akkodis Canada website for more opportunities.

Important

This is a business-to-business engagement. Candidates must represent an incorporated entity, hold a valid business number, maintain appropriate insurance, and invoice for services rendered.

We thank all applicants for their interest in this opportunity. Only candidates meeting the above qualifications will be contacted for further discussions.

Accessibility:

At Akkodis, part of The Adecco Group, our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.