Software Developer - Senior

Position: Software Developer - Senior

Duration: 12 months

Client Location: Toronto, ON (5 days onsite per week): 7.25 hours/day between 8:00 AM and 5:00 PM, Monday to Friday)

Engagement Model: Professional Services Engagement – B2B (Incorporated Entities Only)

Note on Assignment Type

This position is provisionally Onsite, requiring 7.25 hours per calendar day between 8:00 AM and 5:00 PM, Monday to Friday (excluding breaks). Conditions may change based on organizational requirements and at the discretion of the Hiring Manager.

Must-haves:

Development experience with ServiceNow portals and Customer Service Management (CSM)

Nice to have

ServiceNow Certified Implementation Specialist – Vulnerability Response (CIS-VR)

Preferred

Provide operational support, deployment coordination, change management, and documentation as required for development or administration-related work for Service Now

Skills:

Experience and Skill Set Requirements

ServiceNow Development (40%)

• 5+ years of hands-on ServiceNow development experience using JavaScript, HTML, CSS, AngularJS, REST/SOAP APIs, Integration Hub, and Flow Designer.

• Experience developing custom applications, workflows, integrations, automation solutions, and platform enhancements.

• Strong understanding of SDLC, Agile/DevOps methodologies, testing, deployment, and code management practices.

• Ability to design, develop, support, and continuously improve scalable ServiceNow solutions that meet business and operational requirements.

ServiceNow Architecture, Strategy & Roadmap (30%)

• 5+ years of ServiceNow platform experience, including 3-5 years in solution architecture and platform governance roles.

• Demonstrated experience developing ServiceNow roadmaps, architecture standards, and platform modernization strategies aligned to business objectives.

• Strong knowledge of ServiceNow platform architecture, CSDM, CMDB, integrations, data models, security, and governance.

• Experience leading solution design, architecture reviews, technical governance, and platform transformation initiatives.

• Ability to translate business requirements into scalable, sustainable, and future-state ServiceNow solutions.

• Knowledge of ServiceNow AI, Automation Engine, Predictive Intelligence, Virtual Agent, and emerging platform capabilities.

ServiceNow System Administration (30%)

• 5+ years of experience administering ServiceNow in complex enterprise environments.

• Experience managing platform upgrades, patching, release management, cloning, security, and instance health.

• Strong knowledge of user administration, roles, groups, access controls, system configuration, and platform governance.

• Experience ensuring platform availability, performance, reliability, and operational excellence.

Certifications Preferred

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• ServiceNow Certified Implementation Specialist (ITSM, ITOM, Security Operations, IRM, or equivalent)

• ServiceNow Certified Technical Architect (CTA) considered a strong asset

• ITIL v4 Foundation or higher certification

How to Apply

Interested applicants are encouraged to submit their resumes in confidence to Himanshu.Kumar3@akkodisgroup.com or through LinkedIn directly.

Accessibility:

At Akkodis, part of The Adecco Group, our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matter. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.