Customer Service Representative

<p><span style="font-family:verdana, geneva, sans-serif"><u><strong>About AkzoNobel</strong></u></span></p><p><span style="font-family:verdana, geneva, sans-serif">Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.</span></p><p><span style="font-family:verdana, geneva, sans-serif">For more information please visit <a href="http://www.akzonobel.com">www.akzonobel.com </a></span></p><p><span style="font-family:verdana, geneva, sans-serif">© 2026 Akzo Nobel N.V. All rights reserved.</span></p><div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>Job Purpose</b></H2> </div><div><p><span style="font-family: verdana, geneva, sans-serif;">Join AkzoNobel’s MPY (Marine, Protective & Yacht Coatings) team in Edmonton, Alberta, as a Customer Service Representative. In this key role, you will support both internal and external customers and play an essential role in our order fulfillment process - helping us deliver innovative coating solutions to our valued clients.</span></p></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>Details</b></H2> </div><div><div tabindex="0"><span style="font-family: verdana, geneva, sans-serif;"><strong>Hours of Work:</strong> 8:00 AM to 4:30 PM, Monday to Friday - occaisional overtime</span><br /><span style="font-family: verdana, geneva, sans-serif;"><strong>Location: </strong> Edmonton, Alberta</span></div></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>Total Compensation</b></H2> </div><div><ul><li><span style="font-family: verdana, geneva, sans-serif;">Annual Base Salary of $55,000 to $65,000.00</span></li><li><span style="font-family: verdana, geneva, sans-serif;">4% Annual Bonus based on personal and corporate performance.</span></li><li><span style="font-family: verdana, geneva, sans-serif;">Time Off:  3 weeks of vacation + 5 personal/sick days + 2 company-determined floater days.</span></li><li><span style="font-family: verdana, geneva, sans-serif;">Pension Plan with employee contribution match</span></li><li><span style="font-family: verdana, geneva, sans-serif;">Benefits including Drug, Dental, Medical, Life Insurance, Paramedical (including massage) and more.</span></li><li><span style="font-family: verdana, geneva, sans-serif;">Employee Assistance Program</span></li><li><span style="font-family: verdana, geneva, sans-serif;">Telemedicine</span></li><li><span style="font-family: verdana, geneva, sans-serif;">Physical Fitness Reimbursement</span></li></ul></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>Key Responsibilities</b></H2> </div><div><p><span style="text-decoration: underline;"><span style="font-family: verdana, geneva, sans-serif;">Order Management</span></span></p><ul><li><span style="font-family: verdana, geneva, sans-serif;">Accurately process customer orders, send confirmations, communicate delays, and collaborate with manufacturing, purchasing, logistics, and sales teams.</span></li><li><span style="font-family: verdana, geneva, sans-serif;">Follow orders through to completion, spotting issues early and taking initiative to resolve them.</span></li></ul><p><span style="text-decoration: underline;"><span style="font-family: verdana, geneva, sans-serif;">Issue Resolution / Troubleshooting</span></span></p><ul><li><span style="font-family: verdana, geneva, sans-serif;">Investigate and resolve customer complaints, claims, and questions efficiently and professionally.</span></li><li><span style="font-family: verdana, geneva, sans-serif;">Identify the root cause of order, pricing, system, or process issues - then drive the fix.</span></li></ul><p><span style="text-decoration: underline;"><span style="font-family: verdana, geneva, sans-serif;">Customer Support</span></span></p><ul><li><span style="font-family: verdana, geneva, sans-serif;">Handle inquiries from internal and external customers via phone, email, or in person.</span></li><li><span style="font-family: verdana, geneva, sans-serif;">Provide clear, confident answers - or quickly find the right answer when it’s not immediately available.</span></li></ul><p><span style="text-decoration: underline;"><span style="font-family: verdana, geneva, sans-serif;">Administrative Support</span></span></p><ul><li><span style="font-family: verdana, geneva, sans-serif;">Maintain customer records, update pricing, track short payments, generate reports, and forward sales leads.</span></li><li><span style="font-family: verdana, geneva, sans-serif;">Use systems and tools effectively to keep information accurate, traceable, and up to date.</span></li></ul><p><span style="text-decoration: underline;"><span style="font-family: verdana, geneva, sans-serif;">Sales Support</span></span></p><ul><li><span style="font-family: verdana, geneva, sans-serif;">Assist with requests for proposals (RFPs) and quotations.</span></li><li><span style="font-family: verdana, geneva, sans-serif;">Convert inbound prospect calls into sales opportunities through strong listening and follow-up.</span></li></ul></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>Job Requirements</b></H2> </div><div><ul><li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;"><strong>Experience</strong>:  5+ years in customer service or sales support, preferably in a B2B or manufacturing environment</span></li><li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;"><strong>Communication & Accuracy:</strong>  excellent written and verbal communication skills, with strong attention to detail and professionalism.  Able to communicate problems clearly and propose solutions, especially when things are time-sensitive.</span></li><li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;"><strong>Computer Skills: </strong> strong proficiency with Microsoft Office (especially Excel and Word). Comfortable learning new tools and systems quickly. Experience with AI tools and SAP is a strong asset.</span></li><li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;"><strong>Resourceful and self-directed: </strong>if you don’t know how to do something, you actively figure it out (research, test, ask, document, improve).</span></li><li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;"><strong>Organization & Ownership: </strong> proven ability to multi-task and manage competing/changing priorities. You take initiative, follow through, and you don't need to be chased for updates.</span></li><li style="font-family: verdana, geneva, sans-serif;"><span style="font-family: verdana, geneva, sans-serif;"><strong>Relationship Building: </strong> you are friendly, proactive, and skilled at building positive relationships with customers and colleagues.</span></li></ul></div></div></div> <p><span style="font-size:12.0pt;font-family:verdana, geneva, sans-serif">At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.</span></p>