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Added 7 mins ago
H
HR Specialist
Halliburton
SK
- Full-time
As an HR Business Partner, you’ll play a key role in supporting leaders and employees across a wide range of HR topics. You’ll act as a trusted advisor, contributing to recruitment, change…
Added 7 mins ago
GO
Client Service Officer A
Government of Newfoundland and Labrador
NL · Newfoundland and Labrador, Canada
- $31.37 to $34.89 CAD / hour
- Full-time
…and training to set you up for success, ongoing professional development, opportunities to grow your career, and the chance to make a real difference in people’s lives and local…
Added 7 mins ago
TC
Assessment Manager (EU / NA)
Trindent Consulting
Canada
- Full-time
…ranked as one of Canada’s Fastest-Growing Companies by Canadian Business and GROWTH 500 for 7 years in a row. In September 2026 our 290% 3-Year Revenue Growth was rewarded with being named…
Added 7 mins ago
CF
Technician
Chubb Fire & Security
SK
- Full-time
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital…
Added 7 mins ago
GO
Senior Systems Analyst (Power Platform Developer)
Government of Newfoundland and Labrador
St. John's, NL
- $41.97 to $49.45 CAD / hour
- Full-time
…Power Platform solutions. This role involves collaborating with business stakeholders to understand requirements, building custom solutions, automating workflows, and ensuring data…
Added 7 mins ago
LA
Six Sigma Black Belt
Les Aliments DAINTY Foods Inc.
Windsor, ON
- Full-time
Develop business cases and assess project benefits, risks, and resources.
Added 7 mins ago
PH
Medical Laboratory Technologist
Provincial Health Services Authority
Port Moody, BC
- Part-time
Assist in the evaluation of technical procedures and provides input in the development and maintenance of policy procedures for assigned work area.
Added 7 mins ago
PH
Information Privacy Advisor
Provincial Health Services Authority
Vancouver, BC
- Full-time
Added 7 mins ago
NW
OTBI Developer
Newport Williams
Vaughan, ON
- Full-time
The successful candidate will be supporting Fusion report development/models/OTBI as well as other environment support (admin, refreshes, user provisioning, conversions, Fusion audit…
Added 7 mins ago
PH
Workplace Coordinator, Workplace Experience Network, Human Resources
Provincial Health Services Authority
Burnaby, BC
- Full-time
…solutions. Coordinates and/or supports the planning, analyzes and development of recommended…
Added 7 mins ago
PH
Workplace Coordinator, Workplace Experience Network, Human Resources
Provincial Health Services Authority
Vancouver, BC
- Full-time
…solutions. Coordinates and/or supports the planning, analyzes and development of recommended…
Added 7 mins ago
PH
Business Analyst and Project Support
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Business Analyst and Project Support leads the analysis and documentation of business requirements to support projects for designated programs/services. Works in close collaboration…
Added 7 mins ago
A
Administrative Assistant 1 [AQ-26006]
Aquent
Vancouver, BC
- $20 to $21 CAD / hour
- Contract
Collaborate on cross-functional initiatives focused on talent development, onboarding, and fostering an inclusive workplace culture.
Added 7 mins ago
LI
Finance Accounting Manager
Leaf Infusions Inc.
New Westminster, BC
- Full-time
Leaf Infusions Inc. is a cannabis brand house specializing in innovation, development, manufacturing, and distribution of cannabis-infused products on the West Coast of Canada in British…
Added 7 mins ago
A
Supervisor, Customer Service & Administration
ATCO
Yellowknife, NT
- Full-time
…Incorporated (DII), providing access to the programs, support, and development opportunities of a global organization while making a meaningful impact in Northern communities. This unique…
Added 7 mins ago
Maintenance Supervisor
Hudbay Minerals
Snow Lake, MB
Who we are: Hudbay is a Canadian integrated mining company with operations, development properties and exploration activities across the Americas principally focused on the discovery,…
Added 22 mins ago
S
Beauty Advisor - Part Time
Sephora
Charlottetown, PE
- $18 to $21.2 CAD / hour
- Part-time
…opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and…
Added 22 mins ago
MC
RPO Account Leader
MCI Careers
Canada
- Full-time
Are you a natural networker with a passion for connecting with people and uncovering new business opportunities? We’re seeking an experienced and enthusiastic Recruitment Process…
Added 22 mins ago
A
Bilingual Customer Experience Specialist - Canada 🇨🇦
Alan
Toronto, ON
- Full-time
1️⃣ Provide timely, transparent, and empowering customer support to Alan members and business clients, by chat and email.
Added 37 mins ago
HG
Subcontracts Manager
Hypertec Group
Montreal, QC · Saint-Laurent, QC
- Full-time
Bachelor’s degree in Supply Chain, Law, Business Administration, Engineering, or related field;
Added 1 hour ago
UO
Director, Child Care Services
University of Victoria
Victoria, BC
- Full-time
The Director is a key participant in the overall development and management of the Campus Engagement portfolio and is expected to proactively engage with other leaders and the Senior…
Added 1 hour ago
SA
Placement broker - Commercial insurance
Synex Assurance
Laval, QC
- Full-time
We offer a stimulating work environment, conducive to continuous learning and professional development. If you are passionate about business insurance and aspire to a great career, don't…
Added 1 hour ago
HT
Material Handler
Husky Technologies
Bolton, ON
- Full-time
…an ambitious growth strategy that means exceptional career development opportunities and a chance to be a part of a team that is the best in the world at what we do. APPLY TODAY – join the…
Added 1 hour ago
NF
Principal Consultant
NES Fircroft
Calgary, AB
- Full-time
We’re looking for an experienced 360 recruiter to join our Calgary team in a senior, hands-on role combining business development, account growth, candidate delivery and market development.
Added 1 hour ago
C
Associate Insurance Advisor III
Co-operators
Morinville, AB
- Full-time
…prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with…

Alan

Bilingual Customer Experience Specialist - Canada 🇨🇦

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of work experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

This role is also advertised in French here. Both postings refer to the same position.
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🎯 The role at a glance

Location: Toronto, Ontario. 4 days per week in our Toronto office + 1 day remote. You must live in Toronto or be ready to relocate.
Salary: CA$ 87,000–106,000 per year, plus equity and benefits.
Languages: Fluent written and spoken English AND French (required).
Work authorization: You must be legally authorized to work in Canada.
Channels: Chat and email. No inbound or outbound phone support.
Hours: Flexible hours on working days (no week-ends)
Team: You join a small Care team in Canada (4 people), working closely with Operations, Product, Sales and Insurance.

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💙 Why Alan

Health can't wait.

Not for symptoms to get worse. Not for a six-month appointment. Not for a system to catch up. But that's exactly how healthcare works today. You wait, until you can't.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it's coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It's not solely a question of willpower. It's the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members (the people covered by Alan), and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

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📅 What you will do day to day

You will join a team of talented and committed customer support professionals, working closely with Operations, Product, Sales, Insurance, and many other teams. Your mission is two-fold:

1️⃣ Provide timely, transparent, and empowering customer support to Alan members and business clients, by chat and email.

Answer questions and solve problems, and develop expertise in healthcare systems and Alan's products.
Help members and business customers get the most value from their coverage.
Share insights with Product and Operations to improve our products and services.
Support new company onboardings.

2️⃣ Build the foundations to scale Care operations in Canada and improve the customer experience.

Work with a high degree of autonomy within a small team.
Adapt existing Care processes from France 🇫🇷, Spain 🇪🇸, and Belgium 🇧🇪 to the Canadian context, and create new processes from scratch.
Collaborate with Product, Operations, Sales, and Insurance on strategic initiatives.
Help shape onboarding and cross-functional improvements.
Contribute to hiring and, optionally, mentor other Care team members.

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🤖 How we use AI in this role

AI is part of how the Care team works every day, not an add-on. You will be expected to use it to:

Structure information and prepare clear, accurate answers faster.
Speed up repetitive tasks, so you can spend your time on the conversations that need a human.
Improve the quality of your responses.
Spot where a process could be simpler or automated, and help us build that improvement.

AI supports you; empathy and judgment stay yours.

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🔍 What we are looking for

Must-haves

2+ years of work experience.
Fluent in written and spoken English and French. This is mandatory.
Based in Toronto or ready to relocate, and comfortable with ~4 days per week in the office.
Legally authorized to work in Canada.

You also

Have a genuine passion for helping people and solving their problems.
Have excellent communication and organizational skills, and can simplify complex topics.
Are comfortable with technology and multi-channel support, and use AI enthusiastically (see above).
Show empathy, initiative, adaptability, and sound judgment.
Are comfortable in a dynamic, fast-growing environment: you adapt quickly, manage multiple priorities independently, and contribute to continuous improvement.
Bring a constructive, growth-oriented mindset.
Have experience mentoring or leading others, or are interested in developing these skills.

Nice to have

Knowledge of the Canadian healthcare system.
Experience in Operations, Project Management, Product, or Account Management.

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🚧 This role may not be for you if…

You're looking for a stable, fully defined routine. We are building the Canadian Care operation from scratch, so processes will change.
You prefer working fully remote. This role is in our Toronto office about four days a week.
You're looking for a phone-based role. Support is by chat and email.
You're not fluent in both English and French, or not authorized to work in Canada.
You'd rather not use AI tools as part of your daily work.

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🎁 Perks & benefits

Competitive salary and equity.
Six weeks of vacation and flexible working hours.
Comprehensive health insurance, 100% covered by Alan for you and your family.
Lunch allowance, coffee, and snacks.
High-quality equipment, including a MacBook Air and Bose noise-cancelling headphones.
Fully reimbursed TTC monthly pass.
4% employer matching through our Group RRSP program.
Learning and development opportunities.
Extended parental leave.

_____________________________________________________________

⚙️ Important note: we hire people, not roles

If this role matches your experience, interests, or career direction, we would love to hear from you, even if you don't tick every "You also" box above. The must-haves (languages, location, work authorization) are firm.

We want our team to reflect a diversity of experiences and backgrounds. Alan is committed to accessible recruitment.

Learn more about About Alan, Careers, our Medium, blog, and Glassdoor.

Apply About employer

More about this job

Responsibilities

Provide timely and empowering customer support via chat and email while developing expertise in healthcare systems and Alan's products. Build and scale Care operations in Canada by adapting existing processes and collaborating with cross-functional teams.

Requirements

Candidates must have at least 2 years of work experience and be fluent in both English and French. Applicants must be legally authorized to work in Canada and be based in or willing to relocate to Toronto.

Skills

Customer support
Bilingual
French
English
Chat support
Email support
Process improvement
Operations
Communication
Organizational skills
AI tools
Problem solving
Mentoring
Adaptability
Healthcare systems

Benefits

Equity
Health insurance
Six weeks of vacation
Lunch allowance
MacBook Air
Bose noise-cancelling headphones
TTC monthly pass
Group RRSP program
Learning and development opportunities
Extended parental leave

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Care Operations
Healthcare
Insurance
Bilingual
Chat Support
Email Support
AI
Process Scaling
Cross-functional Collaboration
Product
Sales
Account Management
Project Management
Mentoring
Growth-oriented
Toronto
Canada

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